I have just wasted appx 5 hours on the telephone with Vista networking
support without makeing any progress toward resolving my problem. I am unable
to connect with my tethered wireless phone on Vista Ultimate 64-bit SP1, but
can connect perfectly well using the same device and the same software on XP
SP3. I have worked through the manufacturer's (in this case, the Telecomm
carrier) support organization with no resolution. We narrowed the problem
down to Microsoft Remote Access Services. The connection protocol works on
XP using pure RAS - connect and dial from the Network Connections panel -
without the mfg-provided interface software. I have a trace (Logging
enabled) from an unsuccessful attempt to connect on Vista.
I went through four different technical support people today, ultimately
ending with MdAlthaf Alishair K ("Mohammed") who, at length, told me there
was nothing more he could do, refused to escalate to any other technical
support resource, and refused to accept the trace or facilate anyone
reviewing the trace information. He insisted that it is not a Microsoft
software issue, but a problem with the device or the manufacturer-provided
software which must be pursued through them. (As you see, I have already
done that, so we're now in a finger-pointing stand-off. I'm wondering how he
can be so sure without even reviewing the trace. With this kind of filtering,
it's a wonder MS ever hears about any issues!) To give him credit, he did
suggest that I post the issue on an MS support forum, which I am doing.
So, (very) long story short, I am at the end of my rope. I am laying my
case before the good members of this forum. I will happily zip and email the
trace to anyone who might be willing to review it. I've deliberately left
off the device and provider details to place the focus on RAS, which is where
I'm convinced the problem lies, but I'll happily provide excruciating details
to anyone who insists on these before agreeing to look at the trace. (Be
aware that I've already tried all the usual approaches, including
de/re-installing software, drivers, etc., and disabling other networking
channels - everything, short of totally re-installing Vista, suggested by any
of the support people I've spoken with so far.) There are others who are
having the same RAS symptom with different devices, even ordinary modem
(attempted) connections. See, e.g.
http://forums.techarena.in/showthread.php?p=3719354. So, can anyone help?
Linear Mode
