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Can not offer remote assistance to Vista

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  #1 (permalink)  
Old 05-13-2008
Urvin
 

Posts: n/a
Can not offer remote assistance to Vista
Hi ,

I am in a windows 2003 Domain and have the following problem when using
remote assistance:

I can offer remote assistance to all Xp workstations but not to any Windows
Vista workstation. When I offer remote assistance to a windows Vista machine
I receive an error stating that " your offer to help could not be sent".

My Windows Vista workstations are running Windows Vista Enterprise Edition
with SP1.

Any idea what is causing this behavour?


--
Urvin

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  #2 (permalink)  
Old 05-14-2008
Sooner Al [MVP]
 

Posts: n/a
Re: Can not offer remote assistance to Vista
A couple of things to check on the Vista machine is in "Remote Settings ->
Remote Assistance -> Advanced" and make sure the "Remote Control" checkbox
is *checked* and the "Create invitations that can only be used from
computers running Vista or later" checkbox is *unchecked*. Also check these
group policies.

http://support.microsoft.com/default...b;en-us;306496
http://support.microsoft.com/default...b;en-us;301527

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

"Urvin" <Urvin@discussions.microsoft.com> wrote in message
news4C01D1A-7B34-4007-8C14-D5D30028DBE8@microsoft.com...
> Hi ,
>
> I am in a windows 2003 Domain and have the following problem when using
> remote assistance:
>
> I can offer remote assistance to all Xp workstations but not to any
> Windows
> Vista workstation. When I offer remote assistance to a windows Vista
> machine
> I receive an error stating that " your offer to help could not be sent".
>
> My Windows Vista workstations are running Windows Vista Enterprise Edition
> with SP1.
>
> Any idea what is causing this behavour?
>
>
> --
> Urvin
>


Reply With Quote
  #3 (permalink)  
Old 05-14-2008
Urvin
 

Posts: n/a
Re: Can not offer remote assistance to Vista
Thanks for your reply ,

I have checked those settings and they are OK.

I am able to offer remote assistance from a Vista machine to an XP machine,
the problem is when I want to offer remote assistance from a Vista to another
Vista machine. Beside receiving the earlier mentioned error message on the
expert machine I get the following error logged in the event-viewer of the
novice machine ( the machine that I want to offer assistance to). Also note
that I am in a domain environment and that offering an assistance by
entering the machines IP or name ( not by creating an invitation that needs
to be mailed to the users)
Event log message

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 5/14/2008 8:52:16 AM
Event ID: 10016
Task Category: None
Level: Error
Keywords: Classic
User: WINCUR\inocente
Computer: curoil-varsovia.corp.curoil.com
Description:
The application-specific permission settings do not grant Remote Activation
permission for the COM Server application with CLSID
{3C3A70A7-A468-49B9-8ADA-28E11FCCAD5D}
to the user WINCUR\inocente SID
(S-1-5-21-2067679335-91960342-1233803906-2438) from address 192.168.1.178.
This security permission can be modified using the Component Services
administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM"
Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="49152">10016</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-05-14T12:52:16.000Z" />
<EventRecordID>39712</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>curoil-varsovia.corp.curoil.com</Computer>
<Security UserID="S-1-5-21-2067679335-91960342-1233803906-2438" />
</System>
<EventData>
<Data Name="param1">application-specific</Data>
<Data Name="param2">Remote</Data>
<Data Name="param3">Activation</Data>
<Data Name="param4">{3C3A70A7-A468-49B9-8ADA-28E11FCCAD5D}</Data>
<Data Name="param5">WINCUR</Data>
<Data Name="param6">inocente</Data>
<Data Name="param7">S-1-5-21-2067679335-91960342-1233803906-2438</Data>
<Data Name="param8">192.168.1.178</Data>
</EventData>
</Event>


Regards,
--
Urvin



"Sooner Al [MVP]" wrote:

> A couple of things to check on the Vista machine is in "Remote Settings ->
> Remote Assistance -> Advanced" and make sure the "Remote Control" checkbox
> is *checked* and the "Create invitations that can only be used from
> computers running Vista or later" checkbox is *unchecked*. Also check these
> group policies.
>
> http://support.microsoft.com/default...b;en-us;306496
> http://support.microsoft.com/default...b;en-us;301527
>
> --
>
> Al Jarvi (MS-MVP Windows – Desktop User Experience)
>
> Please post *ALL* questions and replies to the news group for the
> mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no
> rights...
> How to ask a question
> http://support.microsoft.com/KB/555375
>
> "Urvin" <Urvin@discussions.microsoft.com> wrote in message
> news4C01D1A-7B34-4007-8C14-D5D30028DBE8@microsoft.com...
> > Hi ,
> >
> > I am in a windows 2003 Domain and have the following problem when using
> > remote assistance:
> >
> > I can offer remote assistance to all Xp workstations but not to any
> > Windows
> > Vista workstation. When I offer remote assistance to a windows Vista
> > machine
> > I receive an error stating that " your offer to help could not be sent".
> >
> > My Windows Vista workstations are running Windows Vista Enterprise Edition
> > with SP1.
> >
> > Any idea what is causing this behavour?
> >
> >
> > --
> > Urvin
> >

>

Reply With Quote
  #4 (permalink)  
Old 05-15-2008
Sooner Al [MVP]
 

Posts: n/a
Re: Can not offer remote assistance to Vista
I have only used the RA offer functionality between to Vista Ultimate
machines in a small home workgroup environment. That worked well for me.
With that said perhaps this thread may have a clue.

http://forums.microsoft.com/TechNet/...8732&SiteID=17

Good luck...

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

"Urvin" <Urvin@discussions.microsoft.com> wrote in message
news:787A7481-6035-40E8-A04A-883685702E89@microsoft.com...
> Thanks for your reply ,
>
> I have checked those settings and they are OK.
>
> I am able to offer remote assistance from a Vista machine to an XP
> machine,
> the problem is when I want to offer remote assistance from a Vista to
> another
> Vista machine. Beside receiving the earlier mentioned error message on the
> expert machine I get the following error logged in the event-viewer of the
> novice machine ( the machine that I want to offer assistance to). Also
> note
> that I am in a domain environment and that offering an assistance by
> entering the machines IP or name ( not by creating an invitation that
> needs
> to be mailed to the users)
> Event log message
>
> Log Name: System
> Source: Microsoft-Windows-DistributedCOM
> Date: 5/14/2008 8:52:16 AM
> Event ID: 10016
> Task Category: None
> Level: Error
> Keywords: Classic
> User: WINCUR\inocente
> Computer: curoil-varsovia.corp.curoil.com
> Description:
> The application-specific permission settings do not grant Remote
> Activation
> permission for the COM Server application with CLSID
> {3C3A70A7-A468-49B9-8ADA-28E11FCCAD5D}
> to the user WINCUR\inocente SID
> (S-1-5-21-2067679335-91960342-1233803906-2438) from address 192.168.1.178.
> This security permission can be modified using the Component Services
> administrative tool.
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="Microsoft-Windows-DistributedCOM"
> Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
> <EventID Qualifiers="49152">10016</EventID>
> <Version>0</Version>
> <Level>2</Level>
> <Task>0</Task>
> <Opcode>0</Opcode>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2008-05-14T12:52:16.000Z" />
> <EventRecordID>39712</EventRecordID>
> <Correlation />
> <Execution ProcessID="0" ThreadID="0" />
> <Channel>System</Channel>
> <Computer>curoil-varsovia.corp.curoil.com</Computer>
> <Security UserID="S-1-5-21-2067679335-91960342-1233803906-2438" />
> </System>
> <EventData>
> <Data Name="param1">application-specific</Data>
> <Data Name="param2">Remote</Data>
> <Data Name="param3">Activation</Data>
> <Data Name="param4">{3C3A70A7-A468-49B9-8ADA-28E11FCCAD5D}</Data>
> <Data Name="param5">WINCUR</Data>
> <Data Name="param6">inocente</Data>
> <Data Name="param7">S-1-5-21-2067679335-91960342-1233803906-2438</Data>
> <Data Name="param8">192.168.1.178</Data>
> </EventData>
> </Event>
>
>
> Regards,
> --
> Urvin
>
>
>
> "Sooner Al [MVP]" wrote:
>
>> A couple of things to check on the Vista machine is in "Remote
>> Settings ->
>> Remote Assistance -> Advanced" and make sure the "Remote Control"
>> checkbox
>> is *checked* and the "Create invitations that can only be used from
>> computers running Vista or later" checkbox is *unchecked*. Also check
>> these
>> group policies.
>>
>> http://support.microsoft.com/default...b;en-us;306496
>> http://support.microsoft.com/default...b;en-us;301527
>>
>> --
>>
>> Al Jarvi (MS-MVP Windows – Desktop User Experience)
>>
>> Please post *ALL* questions and replies to the news group for the
>> mutual benefit of all of us...
>> The MS-MVP Program - http://mvp.support.microsoft.com
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights...
>> How to ask a question
>> http://support.microsoft.com/KB/555375
>>
>> "Urvin" <Urvin@discussions.microsoft.com> wrote in message
>> news4C01D1A-7B34-4007-8C14-D5D30028DBE8@microsoft.com...
>> > Hi ,
>> >
>> > I am in a windows 2003 Domain and have the following problem when using
>> > remote assistance:
>> >
>> > I can offer remote assistance to all Xp workstations but not to any
>> > Windows
>> > Vista workstation. When I offer remote assistance to a windows Vista
>> > machine
>> > I receive an error stating that " your offer to help could not be
>> > sent".
>> >
>> > My Windows Vista workstations are running Windows Vista Enterprise
>> > Edition
>> > with SP1.
>> >
>> > Any idea what is causing this behavour?
>> >
>> >
>> > --
>> > Urvin
>> >

>>


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