Re: ISP is switched and lost ability to establish RA connection
Thank you for your response.
I am not sure what "how the RA is configured..." means. My partner is
running WLM, Version 2008(Build 8.5.1302.1018) on XP Pro and I am using
WLM Version 8.1(Build 8.1.0178.00) on Vista Ultimate. My partner send me
"Ask for Remote Assistance" from WLM and I "Accept" it through IM
session, which is how we begin connection process.
Please post if further info is needed.
Jack (MVP-Networking). wrote:
> It can happen from switching ISP. In such case it is Not necessarily the
> ISP fault but due to changes in configuration that need to be done on
> the local system when switch ISP.
> However there is No way to help you unless you describe in technical
> terms how the RA is configured on both sides.
> Jack (MVP-Networking).
> "churin" <email@example.com> wrote in message
>> My "regular" RA partner(help recipient) switched ISP and we no longer
>> able to establish connection for Remote Assistance. Symptom is that I
>> accept a request for RA and my partner sees IM that indicates I
>> accepted the request but does not see any further prompt to respond to
>> complete the connection process.
>> I do not have proof that the culprit is the new ISP but wonder if it
>> could be. Suppose it is, then what of the ISP could be the probable
>> cause(s) of the problem? Could anyone shed light on this matter?