"Scott Meyers" wrote:
> As one of many people with networking problems here, I was interested to
> see that MS offers free phone support for 90 days after registering
> Vista (http://support.microsoft.com/oas/def...x?gprid=11732). Has
> anybody tried this option? I'd rather talk to a person on the phone in
> real time than deal with newsgroup delays, but my experience with MS
> support on other products has been, um, uneven.
As one of those who who has talked with MS support, and
who provided tech. support himself (not for MS!) - I'd suggest
to use email whenever possible.
This format does not limit you in time, lets you put all the details
accurately, attach screen shots, error messages etc.
Most of technical issues are just impossible to solve in real time, so the
may be inevitable.
Email really helps the support folks to help you best, and it costs you less.
Use the voice call only if you receive no confirmation to your
email, or if the issue is non-technical, or has
sensitive details that you can't send by email.