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wireless network OK, but no internet on Vista laptop

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  #1 (permalink)  
Old 12-21-2007
cyrus_e_t
 

Posts: n/a
wireless network OK, but no internet on Vista laptop

I have a problem with my new vista home premium laptop. The internet
worked for 2 days when I first bought the thing (5 days ago or so), but
for the past two days, no dice.

I have a netgear wireless router. My work laptop (xp) is on the same
wireless network and working fine.

The vista laptop does get onto the wireless intra net (prints to
wireless network and access to wireless NAS device works).

IP config on the vista shows

IP as 192.168.1.4(Preferred) and the DHCP and DNS server as 192.168.1.1
which is the router. this is the same output as the ipconfig on the xp
machine which is working (except the ip is 192.168.1.5) My desktop is
directly attached to the router (.2) the NAS is .230 and the print
server is .105 so my network is a little crowded, but I dont understand
why it wont access the internet with the new Vista machine.

I can even ping google.com and yahoo.com from the vista laptop... but I
cannot get firefox or internet explorer to get into the internet. Chat
software also fails to function.

Any ideas?


--
cyrus_e_t
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  #2 (permalink)  
Old 12-21-2007
cyrus_e_t
 

Posts: n/a
Re: wireless network OK, but no internet on Vista laptop

I can ping the the router and other computers on the network too.
Basically intranet works, can ping external web sites (DNS must work)
but no browsing...

thanks again for any help


--
cyrus_e_t
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  #3 (permalink)  
Old 12-21-2007
cyrus_e_t
 

Posts: n/a
Re: wireless network OK, but no internet on Vista laptop

Here is the results from IP config...

C:\Users\Julia>ipconfig -all

Windows IP Configuration

Host Name . . . . . . . . . . . . : ****
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8187B Wireless
802.11g 54Mbps
USB 2.0 Network Adapter
Physical Address. . . . . . . . . : 00-16-44-76-0D-FC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::b450:83db:b03b:fec1%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, December 20, 2007
6:58:39 PM
Lease Expires . . . . . . . . . . : Friday, December 21, 2007
4:30:51 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234930344
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8101 Family PCI-E
Fast Etherne
t NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-03-25-4F-D8-50
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{93AD0F9E-9999-458E-B32A-1A6B29CA0
9F4}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::5efe:192.168.1.4%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{268355DC-C6AD-4CA1-B53A-D4F86AA3B
6B5}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling
Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . :
2001:0:4136:e38a:2436:3929:3f57:fefb(Pref
erred)
Link-local IPv6 Address . . . . . :
fe80::2436:3929:3f57:fefb%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


--
cyrus_e_t
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  #4 (permalink)  
Old 12-21-2007
Barb Bowman
 

Posts: n/a
Re: wireless network OK, but no internet on Vista laptop
does the WIRED connection work or not? if you have the same issue,
I'd start looking for malware.

did you change the default SSID name? what kind of security are you
using? (WPA2 is best).

On Thu, 20 Dec 2007 22:46:08 -0600, cyrus_e_t
<cyrus_e_t.31xdm7@no-mx.forums.net> wrote:

>
>I have a problem with my new vista home premium laptop. The internet
>worked for 2 days when I first bought the thing (5 days ago or so), but
>for the past two days, no dice.
>
>I have a netgear wireless router. My work laptop (xp) is on the same
>wireless network and working fine.
>
>The vista laptop does get onto the wireless intra net (prints to
>wireless network and access to wireless NAS device works).
>
>IP config on the vista shows
>
>IP as 192.168.1.4(Preferred) and the DHCP and DNS server as 192.168.1.1
>which is the router. this is the same output as the ipconfig on the xp
>machine which is working (except the ip is 192.168.1.5) My desktop is
>directly attached to the router (.2) the NAS is .230 and the print
>server is .105 so my network is a little crowded, but I dont understand
>why it wont access the internet with the new Vista machine.
>
>I can even ping google.com and yahoo.com from the vista laptop... but I
>cannot get firefox or internet explorer to get into the internet. Chat
>software also fails to function.
>
>Any ideas?

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
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  #5 (permalink)  
Old 12-21-2007
Robert L. \(MS-MVP\)
 

Posts: n/a
Re: wireless network OK, but no internet on Vista laptop
You may want to check the security software settings. Or this post may help.
Please post back with the result.

Vista Internet Access IssuesVista can't access the Internet because of
TCP/IP settings Vista can't access the Internet because of security software
Vista drop the Internet connection ...
www.chicagotech.net/vista/vistaieissues.htm


--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com


"cyrus_e_t" <cyrus_e_t.31xdm7@no-mx.forums.net> wrote in message
news:cyrus_e_t.31xdm7@no-mx.forums.net...
>
> I have a problem with my new vista home premium laptop. The internet
> worked for 2 days when I first bought the thing (5 days ago or so), but
> for the past two days, no dice.
>
> I have a netgear wireless router. My work laptop (xp) is on the same
> wireless network and working fine.
>
> The vista laptop does get onto the wireless intra net (prints to
> wireless network and access to wireless NAS device works).
>
> IP config on the vista shows
>
> IP as 192.168.1.4(Preferred) and the DHCP and DNS server as 192.168.1.1
> which is the router. this is the same output as the ipconfig on the xp
> machine which is working (except the ip is 192.168.1.5) My desktop is
> directly attached to the router (.2) the NAS is .230 and the print
> server is .105 so my network is a little crowded, but I dont understand
> why it wont access the internet with the new Vista machine.
>
> I can even ping google.com and yahoo.com from the vista laptop... but I
> cannot get firefox or internet explorer to get into the internet. Chat
> software also fails to function.
>
> Any ideas?
>
>
> --
> cyrus_e_t


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  #6 (permalink)  
Old 12-21-2007
cyrus_e_t
 

Posts: n/a
Re: wireless network OK, but no internet on Vista laptop

I am using a descriptive ssid for our family and WEP protection. My
wireless router is pretty old so I am not sure if I can use WPA2. The
computer worked for the first few days of its existence at my house, so
I am sure it <i>can</i> work.

I havent tried the wired connection yet. I will do that and report
back.

thanks for the initial comments, but I would be surprised if it was
malware, but I will follow up with that too.


--
cyrus_e_t
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  #7 (permalink)  
Old 12-21-2007
cyrus_e_t
 

Posts: n/a
Re: wireless network OK, but no internet on Vista laptop

So when I plugged into the router the ethernet card said "Network Cable
Unplugged" When I plugged in the cable it would flash enabled for a
second then go back. The router never lit up as a connection. If i
plugged the laptop directly into the output from my cable modem I got an
IP address, but no DNS address and no browsing.


--
cyrus_e_t
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  #8 (permalink)  
Old 12-21-2007
Barb Bowman
 

Posts: n/a
Re: wireless network OK, but no internet on Vista laptop
have you power cycled the router and the computer?

when you plug the laptop directly in to the cable modem, do you
power cycle the cable modem?

On Fri, 21 Dec 2007 11:10:12 -0600, cyrus_e_t
<cyrus_e_t.31ybn3@no-mx.forums.net> wrote:

>
>So when I plugged into the router the ethernet card said "Network Cable
>Unplugged" When I plugged in the cable it would flash enabled for a
>second then go back. The router never lit up as a connection. If i
>plugged the laptop directly into the output from my cable modem I got an
>IP address, but no DNS address and no browsing.

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
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  #9 (permalink)  
Old 12-21-2007
cyrus_e_t
 

Posts: n/a
Re: wireless network OK, but no internet on Vista laptop

I did some updates on the McAffee virus software and mysteriously it all
works again... not sure what was wrong, I hate problems that are "fixed"
but no clear path to the solution... oh well, on with life. Thanks so
much for your help Barb!!


--
cyrus_e_t
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  #10 (permalink)  
Old 12-21-2007
Barb Bowman
 

Posts: n/a
Re: wireless network OK, but no internet on Vista laptop
glad it was resolved for you.

On Fri, 21 Dec 2007 12:28:42 -0600, cyrus_e_t
<cyrus_e_t.31yf40@no-mx.forums.net> wrote:

>
>I did some updates on the McAffee virus software and mysteriously it all
>works again... not sure what was wrong, I hate problems that are "fixed"
>but no clear path to the solution... oh well, on with life. Thanks so
>much for your help Barb!!

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
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