Vista Business - networking problem - pinging works, browsers do n

My college student daughter's laptop, recently purchased, has stopped
accessing the net successfully.

Machine is a Lenovo T61 Thinkpad running Vista Business

On a wired connection we get a good IP address from the DHCP server, and can
ping other machines on the network, as well as pinging things on the public
internet by IP address or by name. But browsers fail to connect. They cannot
even bring up the router admin page (served locally).

Have run through a lot of diagnostics processes internal and found via
google etc. no joy. The only thing I have seen that seems not working or off
is the IPv6 to v4 bridging driver. Device manager shows it with the warning
yellow triangle and properties general says "not working because Windows
cannot load the drivers required for the device (code 31)" I tried turning it
off completely, (some site or another suggested that) but that did not work.

Where do the drivers for this come from? What would I need to reinstall to
get it the drivers?

The machine does not have a lot installed on it, Firefox, MS Office 2003
and Symantic AntiVirus (10.2.0.276 version) being the main things that the
system did not come with.

My daughter swears she didnt' install anything, it just stopped working one
day. Actually the outage she reported was that FireFox stopped first, and IE
continued ot work for a few more days and then it stopped too.

Turning off Windows Firewall has no effect. Booting in safe mode has no
effect.

I've went so far as to turn off all non MS services and startup applications
and even that does not allow connectivity, same symptoms.

I could use some advice for things to check, or for more powerful
diagnostics to try to run to determine what the issue is. Anyone have any
ideas? Thanks.

Posting the result of ipconfig /all here may help.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com


"Larry Pieniazek" <Larry Pieniazek@discussions.microsoft.com> wrote in
message news:67D7802E-235F-4969-AEAA-FE17B5A9EFD0@microsoft.com...
> My college student daughter's laptop, recently purchased, has stopped
> accessing the net successfully.
>
> Machine is a Lenovo T61 Thinkpad running Vista Business
>
> On a wired connection we get a good IP address from the DHCP server, and
> can
> ping other machines on the network, as well as pinging things on the
> public
> internet by IP address or by name. But browsers fail to connect. They
> cannot
> even bring up the router admin page (served locally).
>
> Have run through a lot of diagnostics processes internal and found via
> google etc. no joy. The only thing I have seen that seems not working or
> off
> is the IPv6 to v4 bridging driver. Device manager shows it with the
> warning
> yellow triangle and properties general says "not working because Windows
> cannot load the drivers required for the device (code 31)" I tried turning
> it
> off completely, (some site or another suggested that) but that did not
> work.
>
> Where do the drivers for this come from? What would I need to reinstall to
> get it the drivers?
>
> The machine does not have a lot installed on it, Firefox, MS Office 2003
> and Symantic AntiVirus (10.2.0.276 version) being the main things that the
> system did not come with.
>
> My daughter swears she didnt' install anything, it just stopped working
> one
> day. Actually the outage she reported was that FireFox stopped first, and
> IE
> continued ot work for a few more days and then it stopped too.
>
> Turning off Windows Firewall has no effect. Booting in safe mode has no
> effect.
>
> I've went so far as to turn off all non MS services and startup
> applications
> and even that does not allow connectivity, same symptoms.
>
> I could use some advice for things to check, or for more powerful
> diagnostics to try to run to determine what the issue is. Anyone have any
> ideas? Thanks.

One suggestion I have - try temporarily removing Access Connections
(Thinkpad utility) and see if the networking is improved... Access
Connection has caused problems for many users...

You can download and reinstall it if it doesn't work any better.
---
Jeffrey Randow
jeffreycentex@gmail.com
Windows Networking MVP 2001-2006
http://www.networkblog.net



On Mon, 17 Dec 2007 13:10:22 -0800, Larry Pieniazek <Larry
Pieniazek@discussions.microsoft.com> wrote:

>My college student daughter's laptop, recently purchased, has stopped
>accessing the net successfully.
>
>Machine is a Lenovo T61 Thinkpad running Vista Business
>
>On a wired connection we get a good IP address from the DHCP server, and can
>ping other machines on the network, as well as pinging things on the public
>internet by IP address or by name. But browsers fail to connect. They cannot
>even bring up the router admin page (served locally).
>
>Have run through a lot of diagnostics processes internal and found via
>google etc. no joy. The only thing I have seen that seems not working or off
>is the IPv6 to v4 bridging driver. Device manager shows it with the warning
>yellow triangle and properties general says "not working because Windows
>cannot load the drivers required for the device (code 31)" I tried turning it
>off completely, (some site or another suggested that) but that did not work.
>
>Where do the drivers for this come from? What would I need to reinstall to
>get it the drivers?
>
>The machine does not have a lot installed on it, Firefox, MS Office 2003
>and Symantic AntiVirus (10.2.0.276 version) being the main things that the
>system did not come with.
>
>My daughter swears she didnt' install anything, it just stopped working one
>day. Actually the outage she reported was that FireFox stopped first, and IE
>continued ot work for a few more days and then it stopped too.
>
>Turning off Windows Firewall has no effect. Booting in safe mode has no
>effect.
>
>I've went so far as to turn off all non MS services and startup applications
>and even that does not allow connectivity, same symptoms.
>
>I could use some advice for things to check, or for more powerful
>diagnostics to try to run to determine what the issue is. Anyone have any
>ideas? Thanks.

Replies to two folk follow.. thanks for the suggestions so far

"Jeffrey Randow" wrote:

> One suggestion I have - try temporarily removing Access Connections
> (Thinkpad utility) and see if the networking is improved... Access
> Connection has caused problems for many users...
>
> You can download and reinstall it if it doesn't work any better.

I would be exceedingly reluctant to do that except as a last resort. It
seems to work well for me on all the other laptops in my herd (they're all XP
to be sure) and I basically don't "get" Vista at all, I find how it
configures things to be quite counterintuitive and difficult to control. I
will do that removal if all else fails but... it was working before (famous
last words ) and we didn't change anything (more famous last words )

"Robert L. (MS-MVP)" wrote:

> Posting the result of ipconfig /all here may help.

Good point!

Note that the wireless was not active when this was run, only wired.
C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Taya-T61
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : pieniazek

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 11a/b/g Wireless LAN Mini PCI Express
Ada
pter
Physical Address. . . . . . . . . : 00-1C-26-03-35-3F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : pieniazek
Description . . . . . . . . . . . : Intel(R) 82566MM Gigabit Network
Connecti
on
Physical Address. . . . . . . . . : 00-15-58-C6-D2-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.106(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, December 17, 2007 9:46:29 PM
Lease Expires . . . . . . . . . . : Monday, December 24, 2007 9:46:29 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{4991091A-E368-4C2D-8035-17FE457E5
321}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . :
2001:0:4136:e38e:3001:58:3f57:fe95(Prefer
red)
Link-local IPv6 Address . . . . . : fe80::3001:58:3f57:fe95%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . : pieniazek
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.106%17(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

-- end --

I confess bafflement at all these tunnel adapters. I am used to seeing one
for VPN perhaps but there are a lot of these and I have no idea what they are
for Is that IPv6 related? Vista related?