when playing video - picture but no sound

I have a Windows media player 11, on Windows Vista Home Premium. When I play
a video file, the picture runs but I cannot hear any sound even though all
volumes are at their max and the speakers turned on. When I play a DVD, the
sound is fine but this always happens when I play a video file.

Do you have FFDShow or AC3Filter installed? This sounds like one of those
is installed and has decided to badly take over audio decoding...

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Myrix" <Myrix@discussions.microsoft.com> wrote in message
news:F58902B7-6E40-4A5B-9275-8F62758038A8@microsoft.com...
>I have a Windows media player 11, on Windows Vista Home Premium. When I
>play
> a video file, the picture runs but I cannot hear any sound even though all
> volumes are at their max and the speakers turned on. When I play a DVD,
> the
> sound is fine but this always happens when I play a video file.

If you could explain to me what those are, I would be very much gratified. As
you can see, I don't know anything about computers.

"zachd [MSFT]" wrote:

>
> Do you have FFDShow or AC3Filter installed? This sounds like one of those
> is installed and has decided to badly take over audio decoding...
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "Myrix" <Myrix@discussions.microsoft.com> wrote in message
> news:F58902B7-6E40-4A5B-9275-8F62758038A8@microsoft.com...
> >I have a Windows media player 11, on Windows Vista Home Premium. When I
> >play
> > a video file, the picture runs but I cannot hear any sound even though all
> > volumes are at their max and the speakers turned on. When I play a DVD,
> > the
> > sound is fine but this always happens when I play a video file.
>
>
>