Re: TV Tuner failing after SP1 install on Vista Ultimate
"Gateway's stance is they will never support a machine other than with the
original configuration (and anti-virus programs should eliminate the need
for any service pack upgrades to prevent viruses). I'll say here an now
that this is the last Gateway machine I will ever buy, due to their poor,
pig-headed, script-kiddy tech support."
Have you asked Microsoft about the problem? They "supposedly" will provide
support for SP-1 install issues.
Gateways answer is interesting, to say the least.
"Ken" <firstname.lastname@example.org> wrote in message
>I am having problems with Windows Media Center not playing live video after
> installation of Vista SP1.
> The tuner card and video were working great right up until the install of
> the Service Pack, and started failing immediately after the installation.
> All functions of the WMC seem to work OK, with the exception of anything
> dealing with the tuner card.
> Configuration is as follows:
> Tuner: ViXS Systems Inc. - ViXS Pure TV-U 4899 (NTSC/ATSC Combo)
> OS: Vista Ultimate Edition
> Machine: Gateway GM5420
> Errors: When Attempting to start Live TV, separate message box pops
> up stating:
> "Windows Media Center Receiver Service has stopped
> Details show:
> APPCRASH in ehRecvr.exe (version 6.0.6001.18000)
> Fault Module Name StachHash_8a90
> Exception Code: c0000374
> OS Version: 6.0.6001.2.1.0.256.1
> In the Media Center pane, I eventually get the message:
> Tuner Not Installed - Video cannot be displayed because
> no tuner hardware has been detected.
> Please check that your tuner hardware is properly
> I checked device manager in computer management and there were no flagged
> items and it says the tuner is working properly.
> I tried doing a System restore to back off the SP1, but the problem
> remained. I upgraded the drivers with the latest available from the
> support site, but the problem remains.
> I tried pulling the card out and deleting the hardware from the
> configuration (deleting the drivers while doing so), and re-installing the
> card with the new drivers, but the problem remains.
> Gateway's stance is they will never support a machine other than with the
> original configuration (and anti-virus programs should eliminate the need
> for any service pack upgrades to prevent viruses). I'll say here an now
> that this is the last Gateway machine I will ever buy, due to their poor,
> pig-headed, script-kiddy tech support.
> Does anyone have any other suggestions to try before I go in and wipe the
> machine and try re-installing everything from scratch?