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Windows Media Player crashes when I click on Technical Support Inf

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  #1 (permalink)  
Old 08-03-2008
MJMCN
 

Posts: n/a
Windows Media Player crashes when I click on Technical Support Inf
Windows Media Player 11 crashes when I click Technical Support Information in
the About Windows Media Player dialog window. It also crashes when I connect
removable media such as USB key or MP3 player.

Here is the info for the first type of crash:

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919356
Fault Module Name: Indiv01.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 474e8602
Exception Code: c0000005
Exception Offset: 000ae9ca
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: d49c
Additional Information 2: 15e92594c6f01700df814c60650ec3fe
Additional Information 3: 94da
Additional Information 4: 9aca830bfecaa0606675f8cc77de3ad6

Extra information about the problem
Bucket ID: 869555093

Here is the info for the second type of crash:

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919356
Fault Module Name: Indiv01.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 474e8602
Exception Code: c0000005
Exception Offset: 000aa580
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 869572937

I hop you can help
Reply With Quote
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  #2 (permalink)  
Old 08-03-2008
motarola2
 

Posts: n/a
Re: Windows Media Player crashes when I click on Technical Support Inf

have you reinstalled WMP11?
have you tried a system restore?


--
motarola2
Reply With Quote
  #3 (permalink)  
Old 08-03-2008
MJMCN
 

Posts: n/a
Re: Windows Media Player crashes when I click on Technical Support
From what I can tell you can't reinstall WMP11 on Windows Vista, you have to
reinstal Vista. I haven't done a system restore becuase I don't know when the
problem started; my son told me that it has been happening for a while. I am
hoping that Zachd has one of the quick fixes for this issue.

"motarola2" wrote:

>
> have you reinstalled WMP11?
> have you tried a system restore?
>
>
> --
> motarola2
>

Reply With Quote
  #4 (permalink)  
Old 08-03-2008
zachd [MSFT]
 

Posts: n/a
Re: Windows Media Player crashes when I click on Technical Support Inf

How did you get into this state? Had you done a processor upgrade, or what
led to this crash? If it was a processor upgrade, could you provide the
details of what you upgraded here?

http://zachd.com/pss/pss.html#indiv
should likely fix this up.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"MJMCN" <MJMCN@discussions.microsoft.com> wrote in message
news:B5609654-9C53-473D-9386-1ECB62B688B1@microsoft.com...
> Windows Media Player 11 crashes when I click Technical Support Information
> in
> the About Windows Media Player dialog window. It also crashes when I
> connect
> removable media such as USB key or MP3 player.
>
> Here is the info for the first type of crash:
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: wmplayer.exe
> Application Version: 11.0.6001.7000
> Application Timestamp: 47919356
> Fault Module Name: Indiv01.key
> Fault Module Version: 11.0.6000.7000
> Fault Module Timestamp: 474e8602
> Exception Code: c0000005
> Exception Offset: 000ae9ca
> OS Version: 6.0.6001.2.1.0.256.1
> Locale ID: 1033
> Additional Information 1: d49c
> Additional Information 2: 15e92594c6f01700df814c60650ec3fe
> Additional Information 3: 94da
> Additional Information 4: 9aca830bfecaa0606675f8cc77de3ad6
>
> Extra information about the problem
> Bucket ID: 869555093
>
> Here is the info for the second type of crash:
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: wmplayer.exe
> Application Version: 11.0.6001.7000
> Application Timestamp: 47919356
> Fault Module Name: Indiv01.key
> Fault Module Version: 11.0.6000.7000
> Fault Module Timestamp: 474e8602
> Exception Code: c0000005
> Exception Offset: 000aa580
> OS Version: 6.0.6001.2.1.0.256.1
> Locale ID: 1033
> Additional Information 1: fd00
> Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> Additional Information 3: fd00
> Additional Information 4: ea6f5fe8924aaa756324d57f87834160
>
> Extra information about the problem
> Bucket ID: 869572937
>
> I hop you can help


Reply With Quote
  #5 (permalink)  
Old 08-04-2008
MJMCN
 

Posts: n/a
Re: Windows Media Player crashes when I click on Technical Support
I'm not sure how I go in this state. I upgraded my Dell 4600C, with 2GB of
RAM, a NVIDIA 6200 graphics card, a larger HD and then installed Windows
Vista Ultimate from scratch. My son's memory isn't great but he said this
problem has existed for a while; probably when i went from XP to Vista.

I tried the Indiv fix "%SystemRoot%\system32\unregmp2.exe /PerformIndiv"
from your website but that crashed as well. Here is the info

Problem signature
Problem Event Name: APPCRASH
Application Name: unregmp2.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919359
Fault Module Name: Indiv01.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 474e8602
Exception Code: c0000005
Exception Offset: 000ac4f1
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 870801235

Do I need to try resetting the DRM store next?

Thanks for your quick responses!

"zachd [MSFT]" wrote:

>
> How did you get into this state? Had you done a processor upgrade, or what
> led to this crash? If it was a processor upgrade, could you provide the
> details of what you upgraded here?
>
> http://zachd.com/pss/pss.html#indiv
> should likely fix this up.
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "MJMCN" <MJMCN@discussions.microsoft.com> wrote in message
> news:B5609654-9C53-473D-9386-1ECB62B688B1@microsoft.com...
> > Windows Media Player 11 crashes when I click Technical Support Information
> > in
> > the About Windows Media Player dialog window. It also crashes when I
> > connect
> > removable media such as USB key or MP3 player.
> >
> > Here is the info for the first type of crash:
> >
> > Problem signature
> > Problem Event Name: APPCRASH
> > Application Name: wmplayer.exe
> > Application Version: 11.0.6001.7000
> > Application Timestamp: 47919356
> > Fault Module Name: Indiv01.key
> > Fault Module Version: 11.0.6000.7000
> > Fault Module Timestamp: 474e8602
> > Exception Code: c0000005
> > Exception Offset: 000ae9ca
> > OS Version: 6.0.6001.2.1.0.256.1
> > Locale ID: 1033
> > Additional Information 1: d49c
> > Additional Information 2: 15e92594c6f01700df814c60650ec3fe
> > Additional Information 3: 94da
> > Additional Information 4: 9aca830bfecaa0606675f8cc77de3ad6
> >
> > Extra information about the problem
> > Bucket ID: 869555093
> >
> > Here is the info for the second type of crash:
> >
> > Problem signature
> > Problem Event Name: APPCRASH
> > Application Name: wmplayer.exe
> > Application Version: 11.0.6001.7000
> > Application Timestamp: 47919356
> > Fault Module Name: Indiv01.key
> > Fault Module Version: 11.0.6000.7000
> > Fault Module Timestamp: 474e8602
> > Exception Code: c0000005
> > Exception Offset: 000aa580
> > OS Version: 6.0.6001.2.1.0.256.1
> > Locale ID: 1033
> > Additional Information 1: fd00
> > Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> > Additional Information 3: fd00
> > Additional Information 4: ea6f5fe8924aaa756324d57f87834160
> >
> > Extra information about the problem
> > Bucket ID: 869572937
> >
> > I hop you can help

>

Reply With Quote
  #6 (permalink)  
Old 08-04-2008
zachd [MSFT]
 

Posts: n/a
Re: Windows Media Player crashes when I click on Technical Support

No "performindiv" could not possibly fix this. You need to follow the reset
the DRM store steps and then you should be good.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"MJMCN" <MJMCN@discussions.microsoft.com> wrote in message
news:4C196F2D-204C-4FA7-B2A2-31AC94509D66@microsoft.com...
> I'm not sure how I go in this state. I upgraded my Dell 4600C, with 2GB of
> RAM, a NVIDIA 6200 graphics card, a larger HD and then installed Windows
> Vista Ultimate from scratch. My son's memory isn't great but he said this
> problem has existed for a while; probably when i went from XP to Vista.
>
> I tried the Indiv fix "%SystemRoot%\system32\unregmp2.exe /PerformIndiv"
> from your website but that crashed as well. Here is the info
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: unregmp2.exe
> Application Version: 11.0.6001.7000
> Application Timestamp: 47919359
> Fault Module Name: Indiv01.key
> Fault Module Version: 11.0.6000.7000
> Fault Module Timestamp: 474e8602
> Exception Code: c0000005
> Exception Offset: 000ac4f1
> OS Version: 6.0.6001.2.1.0.256.1
> Locale ID: 1033
> Additional Information 1: fd00
> Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> Additional Information 3: fd00
> Additional Information 4: ea6f5fe8924aaa756324d57f87834160
>
> Extra information about the problem
> Bucket ID: 870801235
>
> Do I need to try resetting the DRM store next?
>
> Thanks for your quick responses!
>
> "zachd [MSFT]" wrote:
>
>>
>> How did you get into this state? Had you done a processor upgrade, or
>> what
>> led to this crash? If it was a processor upgrade, could you provide the
>> details of what you upgraded here?
>>
>> http://zachd.com/pss/pss.html#indiv
>> should likely fix this up.
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "MJMCN" <MJMCN@discussions.microsoft.com> wrote in message
>> news:B5609654-9C53-473D-9386-1ECB62B688B1@microsoft.com...
>> > Windows Media Player 11 crashes when I click Technical Support
>> > Information
>> > in
>> > the About Windows Media Player dialog window. It also crashes when I
>> > connect
>> > removable media such as USB key or MP3 player.
>> >
>> > Here is the info for the first type of crash:
>> >
>> > Problem signature
>> > Problem Event Name: APPCRASH
>> > Application Name: wmplayer.exe
>> > Application Version: 11.0.6001.7000
>> > Application Timestamp: 47919356
>> > Fault Module Name: Indiv01.key
>> > Fault Module Version: 11.0.6000.7000
>> > Fault Module Timestamp: 474e8602
>> > Exception Code: c0000005
>> > Exception Offset: 000ae9ca
>> > OS Version: 6.0.6001.2.1.0.256.1
>> > Locale ID: 1033
>> > Additional Information 1: d49c
>> > Additional Information 2: 15e92594c6f01700df814c60650ec3fe
>> > Additional Information 3: 94da
>> > Additional Information 4: 9aca830bfecaa0606675f8cc77de3ad6
>> >
>> > Extra information about the problem
>> > Bucket ID: 869555093
>> >
>> > Here is the info for the second type of crash:
>> >
>> > Problem signature
>> > Problem Event Name: APPCRASH
>> > Application Name: wmplayer.exe
>> > Application Version: 11.0.6001.7000
>> > Application Timestamp: 47919356
>> > Fault Module Name: Indiv01.key
>> > Fault Module Version: 11.0.6000.7000
>> > Fault Module Timestamp: 474e8602
>> > Exception Code: c0000005
>> > Exception Offset: 000aa580
>> > OS Version: 6.0.6001.2.1.0.256.1
>> > Locale ID: 1033
>> > Additional Information 1: fd00
>> > Additional Information 2: ea6f5fe8924aaa756324d57f87834160
>> > Additional Information 3: fd00
>> > Additional Information 4: ea6f5fe8924aaa756324d57f87834160
>> >
>> > Extra information about the problem
>> > Bucket ID: 869572937
>> >
>> > I hop you can help

>>


Reply With Quote
  #7 (permalink)  
Old 08-05-2008
mjmcn
 

Posts: n/a
Re: Windows Media Player crashes when I click on Technical Support
Thanks for the help, but it looks like I have to go to "actual support". The
DRM folder only contained a folder called "Server" after deleting it I
attempted to Individualize through the website and IE 7.0 crashed before I
could even click on "Upgrade" with the following results

Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: Indiv01.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 474e8602
Exception Code: c0000005
Exception Offset: 000af4de
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 872076152

"zachd [MSFT]" wrote:

>
> No "performindiv" could not possibly fix this. You need to follow the reset
> the DRM store steps and then you should be good.
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "MJMCN" <MJMCN@discussions.microsoft.com> wrote in message
> news:4C196F2D-204C-4FA7-B2A2-31AC94509D66@microsoft.com...
> > I'm not sure how I go in this state. I upgraded my Dell 4600C, with 2GB of
> > RAM, a NVIDIA 6200 graphics card, a larger HD and then installed Windows
> > Vista Ultimate from scratch. My son's memory isn't great but he said this
> > problem has existed for a while; probably when i went from XP to Vista.
> >
> > I tried the Indiv fix "%SystemRoot%\system32\unregmp2.exe /PerformIndiv"
> > from your website but that crashed as well. Here is the info
> >
> > Problem signature
> > Problem Event Name: APPCRASH
> > Application Name: unregmp2.exe
> > Application Version: 11.0.6001.7000
> > Application Timestamp: 47919359
> > Fault Module Name: Indiv01.key
> > Fault Module Version: 11.0.6000.7000
> > Fault Module Timestamp: 474e8602
> > Exception Code: c0000005
> > Exception Offset: 000ac4f1
> > OS Version: 6.0.6001.2.1.0.256.1
> > Locale ID: 1033
> > Additional Information 1: fd00
> > Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> > Additional Information 3: fd00
> > Additional Information 4: ea6f5fe8924aaa756324d57f87834160
> >
> > Extra information about the problem
> > Bucket ID: 870801235
> >
> > Do I need to try resetting the DRM store next?
> >
> > Thanks for your quick responses!
> >
> > "zachd [MSFT]" wrote:
> >
> >>
> >> How did you get into this state? Had you done a processor upgrade, or
> >> what
> >> led to this crash? If it was a processor upgrade, could you provide the
> >> details of what you upgraded here?
> >>
> >> http://zachd.com/pss/pss.html#indiv
> >> should likely fix this up.
> >>
> >> --
> >> Speaking for myself only.
> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >> --
> >> "MJMCN" <MJMCN@discussions.microsoft.com> wrote in message
> >> news:B5609654-9C53-473D-9386-1ECB62B688B1@microsoft.com...
> >> > Windows Media Player 11 crashes when I click Technical Support
> >> > Information
> >> > in
> >> > the About Windows Media Player dialog window. It also crashes when I
> >> > connect
> >> > removable media such as USB key or MP3 player.
> >> >
> >> > Here is the info for the first type of crash:
> >> >
> >> > Problem signature
> >> > Problem Event Name: APPCRASH
> >> > Application Name: wmplayer.exe
> >> > Application Version: 11.0.6001.7000
> >> > Application Timestamp: 47919356
> >> > Fault Module Name: Indiv01.key
> >> > Fault Module Version: 11.0.6000.7000
> >> > Fault Module Timestamp: 474e8602
> >> > Exception Code: c0000005
> >> > Exception Offset: 000ae9ca
> >> > OS Version: 6.0.6001.2.1.0.256.1
> >> > Locale ID: 1033
> >> > Additional Information 1: d49c
> >> > Additional Information 2: 15e92594c6f01700df814c60650ec3fe
> >> > Additional Information 3: 94da
> >> > Additional Information 4: 9aca830bfecaa0606675f8cc77de3ad6
> >> >
> >> > Extra information about the problem
> >> > Bucket ID: 869555093
> >> >
> >> > Here is the info for the second type of crash:
> >> >
> >> > Problem signature
> >> > Problem Event Name: APPCRASH
> >> > Application Name: wmplayer.exe
> >> > Application Version: 11.0.6001.7000
> >> > Application Timestamp: 47919356
> >> > Fault Module Name: Indiv01.key
> >> > Fault Module Version: 11.0.6000.7000
> >> > Fault Module Timestamp: 474e8602
> >> > Exception Code: c0000005
> >> > Exception Offset: 000aa580
> >> > OS Version: 6.0.6001.2.1.0.256.1
> >> > Locale ID: 1033
> >> > Additional Information 1: fd00
> >> > Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> >> > Additional Information 3: fd00
> >> > Additional Information 4: ea6f5fe8924aaa756324d57f87834160
> >> >
> >> > Extra information about the problem
> >> > Bucket ID: 869572937
> >> >
> >> > I hop you can help
> >>

>

Reply With Quote
  #8 (permalink)  
Old 08-05-2008
zachd [MSFT]
 

Posts: n/a
Re: Windows Media Player crashes when I click on Technical Support

This guarantees that indiv01.key is actually on your system and that you
have not removed the DRM folder as you needed to according to the KB.

So you could go to "actual support" if you want to at this point, or you can
use the KB solution. Either one should get you moving again. =)

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"mjmcn" <mjmcn@discussions.microsoft.com> wrote in message
news:B25769A3-7FC9-4A04-82DC-FBD2FF18EAB6@microsoft.com...
> Thanks for the help, but it looks like I have to go to "actual support".
> The
> DRM folder only contained a folder called "Server" after deleting it I
> attempted to Individualize through the website and IE 7.0 crashed before I
> could even click on "Upgrade" with the following results
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: iexplore.exe
> Application Version: 7.0.6001.18000
> Application Timestamp: 47918f11
> Fault Module Name: Indiv01.key
> Fault Module Version: 11.0.6000.7000
> Fault Module Timestamp: 474e8602
> Exception Code: c0000005
> Exception Offset: 000af4de
> OS Version: 6.0.6001.2.1.0.256.1
> Locale ID: 1033
> Additional Information 1: fd00
> Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> Additional Information 3: fd00
> Additional Information 4: ea6f5fe8924aaa756324d57f87834160
>
> Extra information about the problem
> Bucket ID: 872076152
>
> "zachd [MSFT]" wrote:
>
>>
>> No "performindiv" could not possibly fix this. You need to follow the
>> reset
>> the DRM store steps and then you should be good.
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "MJMCN" <MJMCN@discussions.microsoft.com> wrote in message
>> news:4C196F2D-204C-4FA7-B2A2-31AC94509D66@microsoft.com...
>> > I'm not sure how I go in this state. I upgraded my Dell 4600C, with 2GB
>> > of
>> > RAM, a NVIDIA 6200 graphics card, a larger HD and then installed
>> > Windows
>> > Vista Ultimate from scratch. My son's memory isn't great but he said
>> > this
>> > problem has existed for a while; probably when i went from XP to Vista.
>> >
>> > I tried the Indiv fix "%SystemRoot%\system32\unregmp2.exe
>> > /PerformIndiv"
>> > from your website but that crashed as well. Here is the info
>> >
>> > Problem signature
>> > Problem Event Name: APPCRASH
>> > Application Name: unregmp2.exe
>> > Application Version: 11.0.6001.7000
>> > Application Timestamp: 47919359
>> > Fault Module Name: Indiv01.key
>> > Fault Module Version: 11.0.6000.7000
>> > Fault Module Timestamp: 474e8602
>> > Exception Code: c0000005
>> > Exception Offset: 000ac4f1
>> > OS Version: 6.0.6001.2.1.0.256.1
>> > Locale ID: 1033
>> > Additional Information 1: fd00
>> > Additional Information 2: ea6f5fe8924aaa756324d57f87834160
>> > Additional Information 3: fd00
>> > Additional Information 4: ea6f5fe8924aaa756324d57f87834160
>> >
>> > Extra information about the problem
>> > Bucket ID: 870801235
>> >
>> > Do I need to try resetting the DRM store next?
>> >
>> > Thanks for your quick responses!
>> >
>> > "zachd [MSFT]" wrote:
>> >
>> >>
>> >> How did you get into this state? Had you done a processor upgrade, or
>> >> what
>> >> led to this crash? If it was a processor upgrade, could you provide
>> >> the
>> >> details of what you upgraded here?
>> >>
>> >> http://zachd.com/pss/pss.html#indiv
>> >> should likely fix this up.
>> >>
>> >> --
>> >> Speaking for myself only.
>> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >> --
>> >> "MJMCN" <MJMCN@discussions.microsoft.com> wrote in message
>> >> news:B5609654-9C53-473D-9386-1ECB62B688B1@microsoft.com...
>> >> > Windows Media Player 11 crashes when I click Technical Support
>> >> > Information
>> >> > in
>> >> > the About Windows Media Player dialog window. It also crashes when I
>> >> > connect
>> >> > removable media such as USB key or MP3 player.
>> >> >
>> >> > Here is the info for the first type of crash:
>> >> >
>> >> > Problem signature
>> >> > Problem Event Name: APPCRASH
>> >> > Application Name: wmplayer.exe
>> >> > Application Version: 11.0.6001.7000
>> >> > Application Timestamp: 47919356
>> >> > Fault Module Name: Indiv01.key
>> >> > Fault Module Version: 11.0.6000.7000
>> >> > Fault Module Timestamp: 474e8602
>> >> > Exception Code: c0000005
>> >> > Exception Offset: 000ae9ca
>> >> > OS Version: 6.0.6001.2.1.0.256.1
>> >> > Locale ID: 1033
>> >> > Additional Information 1: d49c
>> >> > Additional Information 2: 15e92594c6f01700df814c60650ec3fe
>> >> > Additional Information 3: 94da
>> >> > Additional Information 4: 9aca830bfecaa0606675f8cc77de3ad6
>> >> >
>> >> > Extra information about the problem
>> >> > Bucket ID: 869555093
>> >> >
>> >> > Here is the info for the second type of crash:
>> >> >
>> >> > Problem signature
>> >> > Problem Event Name: APPCRASH
>> >> > Application Name: wmplayer.exe
>> >> > Application Version: 11.0.6001.7000
>> >> > Application Timestamp: 47919356
>> >> > Fault Module Name: Indiv01.key
>> >> > Fault Module Version: 11.0.6000.7000
>> >> > Fault Module Timestamp: 474e8602
>> >> > Exception Code: c0000005
>> >> > Exception Offset: 000aa580
>> >> > OS Version: 6.0.6001.2.1.0.256.1
>> >> > Locale ID: 1033
>> >> > Additional Information 1: fd00
>> >> > Additional Information 2: ea6f5fe8924aaa756324d57f87834160
>> >> > Additional Information 3: fd00
>> >> > Additional Information 4: ea6f5fe8924aaa756324d57f87834160
>> >> >
>> >> > Extra information about the problem
>> >> > Bucket ID: 869572937
>> >> >
>> >> > I hop you can help
>> >>

>>



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  #9 (permalink)  
Old 08-05-2008
MJMCN
 

Posts: n/a
Re: Windows Media Player crashes when I click on Technical Support
Thanks Zachd! I finally got it. I had to disable some IE 7 add-ons, any
non-Microsoft add-ons. Once I did that I was able to upgrade the DRM using
the web page.

I stumbled upon it by running IE 7 without add-ons from the System Tools
menu. It wouldn't work without any add-ons but it didn't crash when I got the
page.

Now the Technical Support Information works as well as the removable devices.

You do great work

"zachd [MSFT]" wrote:

>
> This guarantees that indiv01.key is actually on your system and that you
> have not removed the DRM folder as you needed to according to the KB.
>
> So you could go to "actual support" if you want to at this point, or you can
> use the KB solution. Either one should get you moving again. =)
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "mjmcn" <mjmcn@discussions.microsoft.com> wrote in message
> news:B25769A3-7FC9-4A04-82DC-FBD2FF18EAB6@microsoft.com...
> > Thanks for the help, but it looks like I have to go to "actual support".
> > The
> > DRM folder only contained a folder called "Server" after deleting it I
> > attempted to Individualize through the website and IE 7.0 crashed before I
> > could even click on "Upgrade" with the following results
> >
> > Problem signature
> > Problem Event Name: APPCRASH
> > Application Name: iexplore.exe
> > Application Version: 7.0.6001.18000
> > Application Timestamp: 47918f11
> > Fault Module Name: Indiv01.key
> > Fault Module Version: 11.0.6000.7000
> > Fault Module Timestamp: 474e8602
> > Exception Code: c0000005
> > Exception Offset: 000af4de
> > OS Version: 6.0.6001.2.1.0.256.1
> > Locale ID: 1033
> > Additional Information 1: fd00
> > Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> > Additional Information 3: fd00
> > Additional Information 4: ea6f5fe8924aaa756324d57f87834160
> >
> > Extra information about the problem
> > Bucket ID: 872076152
> >
> > "zachd [MSFT]" wrote:
> >
> >>
> >> No "performindiv" could not possibly fix this. You need to follow the
> >> reset
> >> the DRM store steps and then you should be good.
> >>
> >> --
> >> Speaking for myself only.
> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >> --
> >> "MJMCN" <MJMCN@discussions.microsoft.com> wrote in message
> >> news:4C196F2D-204C-4FA7-B2A2-31AC94509D66@microsoft.com...
> >> > I'm not sure how I go in this state. I upgraded my Dell 4600C, with 2GB
> >> > of
> >> > RAM, a NVIDIA 6200 graphics card, a larger HD and then installed
> >> > Windows
> >> > Vista Ultimate from scratch. My son's memory isn't great but he said
> >> > this
> >> > problem has existed for a while; probably when i went from XP to Vista.
> >> >
> >> > I tried the Indiv fix "%SystemRoot%\system32\unregmp2.exe
> >> > /PerformIndiv"
> >> > from your website but that crashed as well. Here is the info
> >> >
> >> > Problem signature
> >> > Problem Event Name: APPCRASH
> >> > Application Name: unregmp2.exe
> >> > Application Version: 11.0.6001.7000
> >> > Application Timestamp: 47919359
> >> > Fault Module Name: Indiv01.key
> >> > Fault Module Version: 11.0.6000.7000
> >> > Fault Module Timestamp: 474e8602
> >> > Exception Code: c0000005
> >> > Exception Offset: 000ac4f1
> >> > OS Version: 6.0.6001.2.1.0.256.1
> >> > Locale ID: 1033
> >> > Additional Information 1: fd00
> >> > Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> >> > Additional Information 3: fd00
> >> > Additional Information 4: ea6f5fe8924aaa756324d57f87834160
> >> >
> >> > Extra information about the problem
> >> > Bucket ID: 870801235
> >> >
> >> > Do I need to try resetting the DRM store next?
> >> >
> >> > Thanks for your quick responses!
> >> >
> >> > "zachd [MSFT]" wrote:
> >> >
> >> >>
> >> >> How did you get into this state? Had you done a processor upgrade, or
> >> >> what
> >> >> led to this crash? If it was a processor upgrade, could you provide
> >> >> the
> >> >> details of what you upgraded here?
> >> >>
> >> >> http://zachd.com/pss/pss.html#indiv
> >> >> should likely fix this up.
> >> >>
> >> >> --
> >> >> Speaking for myself only.
> >> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >> rights.
> >> >> --
> >> >> "MJMCN" <MJMCN@discussions.microsoft.com> wrote in message
> >> >> news:B5609654-9C53-473D-9386-1ECB62B688B1@microsoft.com...
> >> >> > Windows Media Player 11 crashes when I click Technical Support
> >> >> > Information
> >> >> > in
> >> >> > the About Windows Media Player dialog window. It also crashes when I
> >> >> > connect
> >> >> > removable media such as USB key or MP3 player.
> >> >> >
> >> >> > Here is the info for the first type of crash:
> >> >> >
> >> >> > Problem signature
> >> >> > Problem Event Name: APPCRASH
> >> >> > Application Name: wmplayer.exe
> >> >> > Application Version: 11.0.6001.7000
> >> >> > Application Timestamp: 47919356
> >> >> > Fault Module Name: Indiv01.key
> >> >> > Fault Module Version: 11.0.6000.7000
> >> >> > Fault Module Timestamp: 474e8602
> >> >> > Exception Code: c0000005
> >> >> > Exception Offset: 000ae9ca
> >> >> > OS Version: 6.0.6001.2.1.0.256.1
> >> >> > Locale ID: 1033
> >> >> > Additional Information 1: d49c
> >> >> > Additional Information 2: 15e92594c6f01700df814c60650ec3fe
> >> >> > Additional Information 3: 94da
> >> >> > Additional Information 4: 9aca830bfecaa0606675f8cc77de3ad6
> >> >> >
> >> >> > Extra information about the problem
> >> >> > Bucket ID: 869555093
> >> >> >
> >> >> > Here is the info for the second type of crash:
> >> >> >
> >> >> > Problem signature
> >> >> > Problem Event Name: APPCRASH
> >> >> > Application Name: wmplayer.exe
> >> >> > Application Version: 11.0.6001.7000
> >> >> > Application Timestamp: 47919356
> >> >> > Fault Module Name: Indiv01.key
> >> >> > Fault Module Version: 11.0.6000.7000
> >> >> > Fault Module Timestamp: 474e8602
> >> >> > Exception Code: c0000005
> >> >> > Exception Offset: 000aa580
> >> >> > OS Version: 6.0.6001.2.1.0.256.1
> >> >> > Locale ID: 1033
> >> >> > Additional Information 1: fd00
> >> >> > Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> >> >> > Additional Information 3: fd00
> >> >> > Additional Information 4: ea6f5fe8924aaa756324d57f87834160
> >> >> >
> >> >> > Extra information about the problem
> >> >> > Bucket ID: 869572937
> >> >> >
> >> >> > I hop you can help
> >> >>
> >>

>
>
>

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  #10 (permalink)  
Old 12-31-2008
Proflyer
 

Posts: n/a
Re: Windows Media Player crashes when I click on Technical Support Inf

I upgraded my processor and of course WMP doesnt work.
I have located my DRM folder but there is nothing in it. I have never
downloaded any media or anything from the internet, I don't have any
CDs. Occasionally I will play a DVD on my computer.

What do you do when there is nothing in your DRM folder?


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