I'm not sure how I go in this state. I upgraded my Dell 4600C, with 2GB of
RAM, a NVIDIA 6200 graphics card, a larger HD and then installed Windows
Vista Ultimate from scratch. My son's memory isn't great but he said this
problem has existed for a while; probably when i went from XP to Vista.
I tried the Indiv fix "%SystemRoot%\system32\unregmp2.exe /PerformIndiv"
from your website but that crashed as well. Here is the info
Problem signature
Problem Event Name: APPCRASH
Application Name: unregmp2.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919359
Fault Module Name: Indiv01.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 474e8602
Exception Code: c0000005
Exception Offset: 000ac4f1
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Extra information about the problem
Bucket ID: 870801235
Do I need to try resetting the DRM store next?
Thanks for your quick responses!
"zachd [MSFT]" wrote:
>
> How did you get into this state? Had you done a processor upgrade, or what
> led to this crash? If it was a processor upgrade, could you provide the
> details of what you upgraded here?
>
> http://zachd.com/pss/pss.html#indiv
> should likely fix this up.
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "MJMCN" <MJMCN@discussions.microsoft.com> wrote in message
> news:B5609654-9C53-473D-9386-1ECB62B688B1@microsoft.com...
> > Windows Media Player 11 crashes when I click Technical Support Information
> > in
> > the About Windows Media Player dialog window. It also crashes when I
> > connect
> > removable media such as USB key or MP3 player.
> >
> > Here is the info for the first type of crash:
> >
> > Problem signature
> > Problem Event Name: APPCRASH
> > Application Name: wmplayer.exe
> > Application Version: 11.0.6001.7000
> > Application Timestamp: 47919356
> > Fault Module Name: Indiv01.key
> > Fault Module Version: 11.0.6000.7000
> > Fault Module Timestamp: 474e8602
> > Exception Code: c0000005
> > Exception Offset: 000ae9ca
> > OS Version: 6.0.6001.2.1.0.256.1
> > Locale ID: 1033
> > Additional Information 1: d49c
> > Additional Information 2: 15e92594c6f01700df814c60650ec3fe
> > Additional Information 3: 94da
> > Additional Information 4: 9aca830bfecaa0606675f8cc77de3ad6
> >
> > Extra information about the problem
> > Bucket ID: 869555093
> >
> > Here is the info for the second type of crash:
> >
> > Problem signature
> > Problem Event Name: APPCRASH
> > Application Name: wmplayer.exe
> > Application Version: 11.0.6001.7000
> > Application Timestamp: 47919356
> > Fault Module Name: Indiv01.key
> > Fault Module Version: 11.0.6000.7000
> > Fault Module Timestamp: 474e8602
> > Exception Code: c0000005
> > Exception Offset: 000aa580
> > OS Version: 6.0.6001.2.1.0.256.1
> > Locale ID: 1033
> > Additional Information 1: fd00
> > Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> > Additional Information 3: fd00
> > Additional Information 4: ea6f5fe8924aaa756324d57f87834160
> >
> > Extra information about the problem
> > Bucket ID: 869572937
> >
> > I hop you can help
>
Linear Mode
