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Vista and iTunes error – please help!

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  #1 (permalink)  
Old 07-28-2008
cmh
 

Posts: n/a
Vista and iTunes error – please help!
I have downloaded iTunes (ver 7.7) 4 times to my new Vista machine and still
get the same problem…as soon as I open up iTunes I get a Microsoft Windows
message which says ‘Apple MobileDeviceHelper has stopped working – Windows is
checking for a solution to the problem….’ This is then followed by another
message ‘a problem caused the programme to stop working correctly. Windows
will close the program and notify you if a solution is available.’

The problem is whether you close this message or not, it keeps coming up ad
infinitum (to a maximum of 32 times!) every 8 seconds …and if I connect the
iPod I get an error message that it can’t get syncing information and then
the programme freezes…I have uninstalled the programme Apple Mobile Device
Support which was bundled in the iTunes download, this solves the problem
with the recurring error message but then iTunes does not detect the iPod
when you plug it in.

Has anybody else had this problem? I am having to sync my iPod on my old XP
machine until I can sort this out. I would be grateful if anyone can offer
any assistance..


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  #2 (permalink)  
Old 07-29-2008
cmh
 

Posts: n/a
Re: Vista and iTunes error – please help!


"Paul Smith" wrote:

> Might try posting on the Apple support forums and asking why one of their
> many little craplets they insist on installing regardless of if people need
> them or not is crashing. Some people there might have a better idea of what
> potential compatibility problems it may have.
>
> --
> Paul Smith,
> Yeovil, UK.
> Microsoft MVP Windows Shell/User.
> http://www.dasmirnov.net/blog/
> http://www.windowsresource.net/
>
> *Remove nospam. to reply by e-mail*
>


Thanks for the tip Paul, I did as you suggested and found that there is a
solution to this problem posted on the Apple Support Forums at
http://discussions.apple.com/ann.jspa?annID=640
This has sorted out the problem of the recurring error message from
AppleMobileDeviceManager.

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