Blue Screen - Vonage Voicemail Message Played in Media Player

When I tried to listen to a voice mail message today from Vonage, Media
Player opened and then immediately gave me a Blue Screen with a Page Fault in
Non-Paged Area message. It said it was doing a minidump, and then rebooted.

This is repeatable and occurs using both IE and Firefox.

I'd like to know a solution, other than reverting to Windows XP which did
work.

What data do you have about the crash in the system event viewer?
http://zachd.com/pss/pss.html#bucket

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Cap" <Cap@discussions.microsoft.com> wrote in message
news:CA85E9E6-2A54-43A6-9A00-4BF1FAB75A8E@microsoft.com...
> When I tried to listen to a voice mail message today from Vonage, Media
> Player opened and then immediately gave me a Blue Screen with a Page Fault
> in
> Non-Paged Area message. It said it was doing a minidump, and then
> rebooted.
>
> This is repeatable and occurs using both IE and Firefox.
>
> I'd like to know a solution, other than reverting to Windows XP which did
> work.

Log Name: System
Source: EventLog
Date: 3/12/2007 10:52:57 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DV8000
Description:
The previous system shutdown at 10:51:33 PM on 3/12/2007 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-03-13T02:52:57.000Z" />
<EventRecordID>2721</EventRecordID>
<Channel>System</Channel>
<Computer>DV8000</Computer>
<Security />
</System>
<EventData>
<Data>10:51:33 PM</Data>
<Data>3/12/2007</Data>
<Data>
</Data>
<Data>
</Data>
<Data>6512</Data>
<Data>
</Data>
<Data>
</Data>

<Binary>D707030001000C001600330021005A01D707030002 000D000200330021005A01600900003C000000010000006009 000000000000B00400000100000000000000</Binary>
</EventData>
</Event>

------------------------------------------
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 3/12/2007 10:53:02 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: DV8000
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050
(0xfe148108, 0x00000000, 0x8c09ebb8, 0x00000002). A dump was saved in:
C:\Windows\MEMORY.DMP.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting"
Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-03-13T02:53:02.000Z" />
<EventRecordID>2725</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>DV8000</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x00000050 (0xfe148108, 0x00000000, 0x8c09ebb8,
0x00000002)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
</EventData>
</Event>

I don't know if this helps to get a fix.


"zachd [MSFT]" wrote:

>
> What data do you have about the crash in the system event viewer?
> http://zachd.com/pss/pss.html#bucket
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "Cap" <Cap@discussions.microsoft.com> wrote in message
> news:CA85E9E6-2A54-43A6-9A00-4BF1FAB75A8E@microsoft.com...
> > When I tried to listen to a voice mail message today from Vonage, Media
> > Player opened and then immediately gave me a Blue Screen with a Page Fault
> > in
> > Non-Paged Area message. It said it was doing a minidump, and then
> > rebooted.
> >
> > This is repeatable and occurs using both IE and Firefox.
> >
> > I'd like to know a solution, other than reverting to Windows XP which did
> > work.
>
>
>

Hm - short of the actual memory dump file, that's not quite what I'd look
for. Is there further data in the "Problem Reports and Solutions" tool?

open the Start menu
click All Programs
select Maintenance
select Problem Reports and Solutions
click View Problem History
Look for the crash/error in question
double-click the report in question
click Copy to Clipboard
paste that data here.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Cap" <Cap@discussions.microsoft.com> wrote in message
news:CBAF2908-03E9-4809-9B91-458B378FDEE9@microsoft.com...
> Log Name: System
> Source: EventLog
> Date: 3/12/2007 10:52:57 PM
> Event ID: 6008
> Task Category: None
> Level: Error
> Keywords: Classic
> User: N/A
> Computer: DV8000
> Description:
> The previous system shutdown at 10:51:33 PM on 3/12/2007 was unexpected.
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="EventLog" />
> <EventID Qualifiers="32768">6008</EventID>
> <Level>2</Level>
> <Task>0</Task>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2007-03-13T02:52:57.000Z" />
> <EventRecordID>2721</EventRecordID>
> <Channel>System</Channel>
> <Computer>DV8000</Computer>
> <Security />
> </System>
> <EventData>
> <Data>10:51:33 PM</Data>
> <Data>3/12/2007</Data>
> <Data>
> </Data>
> <Data>
> </Data>
> <Data>6512</Data>
> <Data>
> </Data>
> <Data>
> </Data>
>
> <Binary>D707030001000C001600330021005A01D707030002 000D000200330021005A01600900003C000000010000006009 000000000000B00400000100000000000000</Binary>
> </EventData>
> </Event>
>
> ------------------------------------------
> Log Name: System
> Source: Microsoft-Windows-WER-SystemErrorReporting
> Date: 3/12/2007 10:53:02 PM
> Event ID: 1001
> Task Category: None
> Level: Information
> Keywords: Classic
> User: N/A
> Computer: DV8000
> Description:
> The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050
> (0xfe148108, 0x00000000, 0x8c09ebb8, 0x00000002). A dump was saved in:
> C:\Windows\MEMORY.DMP.
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="Microsoft-Windows-WER-SystemErrorReporting"
> Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck"
> />
> <EventID Qualifiers="16384">1001</EventID>
> <Version>0</Version>
> <Level>4</Level>
> <Task>0</Task>
> <Opcode>0</Opcode>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2007-03-13T02:53:02.000Z" />
> <EventRecordID>2725</EventRecordID>
> <Correlation />
> <Execution ProcessID="0" ThreadID="0" />
> <Channel>System</Channel>
> <Computer>DV8000</Computer>
> <Security />
> </System>
> <EventData>
> <Data Name="param1">0x00000050 (0xfe148108, 0x00000000, 0x8c09ebb8,
> 0x00000002)</Data>
> <Data Name="param2">C:\Windows\MEMORY.DMP</Data>
> </EventData>
> </Event>
>
> I don't know if this helps to get a fix.
>
>
> "zachd [MSFT]" wrote:
>
>>
>> What data do you have about the crash in the system event viewer?
>> http://zachd.com/pss/pss.html#bucket
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "Cap" <Cap@discussions.microsoft.com> wrote in message
>> news:CA85E9E6-2A54-43A6-9A00-4BF1FAB75A8E@microsoft.com...
>> > When I tried to listen to a voice mail message today from Vonage, Media
>> > Player opened and then immediately gave me a Blue Screen with a Page
>> > Fault
>> > in
>> > Non-Paged Area message. It said it was doing a minidump, and then
>> > rebooted.
>> >
>> > This is repeatable and occurs using both IE and Firefox.
>> >
>> > I'd like to know a solution, other than reverting to Windows XP which
>> > did
>> > work.
>>
>>
>>