Further information as to debugging through this type of error:
===
Does HKEY_LOCAL_MACHINE, Software\Microsoft\MediaPlayer\Subscriptions\MTVN,
SubscriptionObjectGUID exist? If not, uninstalling and reinstalling Urge
should fix this.
Does HKEY_CLASSES_ROOT, CLSID\{847AE63A-D988-43EC-B1DE-467079194D7E}exist?
That should point to the current Urge plug-in.
If it's a failure that WMP setup would know about, the failure would be
logged in the wmsetup.log - in the %temp% directory on Vista, or the
%windir% directory on XP.
If it's a failure in Urge, there may be an indication in the Urge log. To
get that, first turn on Urge logging:
===
REGEDIT4
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win dows\Installer]
"Logging"="voicewarmup"
===
Then install Urge. Their log will then be located under %temp% - the
filename is randomly generated and is the most recent MSI*.log file.
There may or may not be helpful information there. Most problems within the
Urge installer appear to be caused by a removable drive/folder being
"needed" by the installer. So a bogus location reference within the
installer log can be very revealing.
Anyways, I don't know if that helps anyone, but --- there you go.
--
Speaking for myself only.
See
http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"zachd [MSFT]" <zachd@nomailplz.online.microsoft.com> wrote in message
news:ehRWFD5WHHA.4668@TK2MSFTNGP04.phx.gbl...
>
> This really sounds like something you would want to follow up on with Urge
> support then, since they wrote the Urge install.
>
> The WMP framework logs the result from that setup attempt to
> %temp%\wmsetup.log , but since it's presumably a failure within Urge
> proper, that is something that the Urge team would know more about.
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> --
>
> "jgrfx" <jgrfx@discussions.microsoft.com> wrote in message
> news:1281F0F1-BFA2-4E0B-83F1-AECB3ACEFC84@microsoft.com...
>>I did not get an error about WMP being open, but it still fails to
>>install...
>> I entered the command line in the run window. This brings up a window
>> titled
>> "Windows Media Player 11". The heading on the page says Download Online
>> Store
>> Software and has the URGE logo. I accept the user agreement. It then says
>> "Downloading... Please wait while Setup downloads files to your
>> computer." It
>> gets through this part of the process. When the download finishes, I get
>> a
>> "Security Warning" window asking me if I want to run the software. I hit
>> run.
>> I then get a UAC window asking me if I want to run UrgeSetup. The screen
>> on
>> the WMP window now says installing and at 95%, it fails and says "It was
>> not
>> possible to complete URGE Setup". Then continues to say "URGE was not
>> installed. To add this store to Windows Media Player, run URGE Setup
>> again."
>> Of course I can't run it again since it won't install. This PC was
>> pre-loaded
>> with Vista Home Premium. I haven't done anything out of the ordinary.
>>
>>
>> "zachd [MSFT]" wrote:
>>
>>>
>>> Shut that all down.
>>>
>>> Run:
>>> "%programfiles%\windows media player\setup_wm.exe"
>>> /DownloadService:MTVN
>>> (case-sensitive) from a Start:Run prompt.
>>>
>>> If you're still having problems shutting down WMP, something is keeping
>>> WMP
>>> open and you would need to fix that before you can proceed.
>>>
>>> --
>>> Speaking for myself only.
>>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>> --
>>>
>>> "jgrfx" <jgrfx@discussions.microsoft.com> wrote in message
>>> news:4DF016C9-F8F2-43B4-8BBC-9907C4184109@microsoft.com...
>>> > If I attempt to close WMP in the background I get a popup box to force
>>> > close
>>> > the program or wait for it to respond. Once it's closed it makes no
>>> > difference, the error still pops up.
>>> >
>>> > The install on Urge's site does not work under Vista. There's an error
>>> > generated during the installation that it cannot create a desktop icon
>>> > so
>>> > it
>>> > fails to complete. Likely this is an Installshield bug having to do
>>> > with
>>> > Vista's UAC.
>>> >
>>> >
>>> >
>>> > "zachd [MSFT]" wrote:
>>> >
>>> >>
>>> >> Can you close just the background "Windows Media Player" player
>>> >> application?
>>> >> You should not touch the installation application.
>>> >>
>>> >> I don't believe it really matters if you shut it down or not...
>>> >>
>>> >> You can also go directly to the MTV / Urge site and install it from
>>> >> there...
>>> >
>>>
>>>
>>>
>
>
Linear Mode
