Napster Problem on Vista Enterprise

Two problems which I am confident are somehow tied together. First, the
Napster standalone client installs and will download songs but will NOT
stream anything. I can't stream a song individually nor can I listen to any
Napster radio stations... the symptom is that it will load the songlist from
Napster (and yet, it does logon to Napster OK) and then it will flash the
album art twice (almost like its trying to reload the stream a second time)
and then timeout to give me an error "Sorry, there was a problem playing this
track. Please try again later."

The second problem is that the Windows Media Player won't load the Napster
store at all. Won't even let me connect to logon to Napster. The only way I
can get to Napster is to load the standalone client. Was running v3.2.0.5 of
the WM plug-in that WMP itself points to for installation but after
installing, it just asks for credentials and then sits there waiting and
eventually times out and says that it can't contact the service.

Was on the phone with Napster support today and they had me trying everyhing
under the sun...and ultimately told me that it had to be a WMP issue and that
I had to call Microsoft. Well I know da** well what it going to happen if I
call MS, that they're going to say it's a Napster issue and I'm screwed at
that point.

Any suggestions? Getting really frustrated at this point... Was very happy
with Napster on XP. Never a problem.

I thank you so much for your post. Unfortunately, you did all the steps I
have yet to do. My understanding, is that Vista isn't configured for Napster
(info from Geek Squad call). I had good luck for about 5 days with Napster
for Windows Media Player. I have HP Media Player PC. I'm no computer
expert, so this is just in common language. Installed Napster version for
Media Player, install went well. Started having problems with shut down of
Media Player program. When I got it to shut down a pop up appeared for a few
seconds saying that Napster was still running. A few days later, my
granddaughter was on Nick.com and internet explorer shut down and restarted 3
times. The next day the screen was black only. I couldn't even shut down
the monitor, unplugged electric and that worked. Uninstalled Napster,
couldn't even log into their site to ask a question. I'm having the Geek
Squad come out next week. I suppose, I can count on a hard time from
Napster, afterall, the day after I uninstalled, there was an automatic
withdrawl to pay them. I'll let you know how the battle goes. Thanks for
your help.

"Chris" wrote:

> Two problems which I am confident are somehow tied together. First, the
> Napster standalone client installs and will download songs but will NOT
> stream anything. I can't stream a song individually nor can I listen to any
> Napster radio stations... the symptom is that it will load the songlist from
> Napster (and yet, it does logon to Napster OK) and then it will flash the
> album art twice (almost like its trying to reload the stream a second time)
> and then timeout to give me an error "Sorry, there was a problem playing this
> track. Please try again later."
>
> The second problem is that the Windows Media Player won't load the Napster
> store at all. Won't even let me connect to logon to Napster. The only way I
> can get to Napster is to load the standalone client. Was running v3.2.0.5 of
> the WM plug-in that WMP itself points to for installation but after
> installing, it just asks for credentials and then sits there waiting and
> eventually times out and says that it can't contact the service.
>
> Was on the phone with Napster support today and they had me trying everyhing
> under the sun...and ultimately told me that it had to be a WMP issue and that
> I had to call Microsoft. Well I know da** well what it going to happen if I
> call MS, that they're going to say it's a Napster issue and I'm screwed at
> that point.
>
> Any suggestions? Getting really frustrated at this point... Was very happy
> with Napster on XP. Never a problem.
>
>
>