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Photo Gallery keeps crashing

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  #1 (permalink)  
Old 01-14-2007
Dave Hampson
 

Posts: n/a
Photo Gallery keeps crashing
I am having a real hard time with the Photo Gallery in Vista. If I go to my
Pictures folder in Explorer, and open a picture that way, I can cycle
through them with no problem, but for example if I import some pictures from
my CF card, once they are in and Photo Gallery is making the thumbs look
pretty, it crashes saying COM Surrogate crashed, then RunDLL32 crashed, and
sometimes even says Windows Photo Gallery crashed.

Am I the only one having problems? This was a clean install and my pictures
are stored on a file share on my server, and I'm on a domain. SBS2003 R2 is
the server OS.

Here is one example of an event log:

Log Name: Application
Source: Application Error
Date: 1/14/2007 9:51:07 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXXXXXXXXXXXXX
Description:
Faulting application WindowsPhotoGallery.exe, version 6.0.6000.16386, time
stamp 0x4549b56d, faulting module unknown, version 0.0.0.0, time stamp
0x00000000, exception code 0xc0000005, fault offset 0x0347b5ed, process id
0x1674, application start time 0x01c737f3c1d14411.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-01-14T15:51:07.000Z" />
<EventRecordID>1805</EventRecordID>
<Channel>Application</Channel>
<Computer>XXXXXXXXXXXXXXXXX</Computer>
<Security />
</System>
<EventData>
<Data>WindowsPhotoGallery.exe</Data>
<Data>6.0.6000.16386</Data>
<Data>4549b56d</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0347b5ed</Data>
<Data>1674</Data>
<Data>01c737f3c1d14411</Data>
</EventData>
</Event>

Thanks for any assistance,

TowerDave

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  #2 (permalink)  
Old 01-27-2007
=?Utf-8?B?TWF0dGlhcw==?=
 

Posts: n/a
RE: Photo Gallery keeps crashing
I have the exact same problem. Please keep in touch if you find a solution.

"Dave Hampson" wrote:

> I am having a real hard time with the Photo Gallery in Vista. If I go to my
> Pictures folder in Explorer, and open a picture that way, I can cycle
> through them with no problem, but for example if I import some pictures from
> my CF card, once they are in and Photo Gallery is making the thumbs look
> pretty, it crashes saying COM Surrogate crashed, then RunDLL32 crashed, and
> sometimes even says Windows Photo Gallery crashed.
>
> Am I the only one having problems? This was a clean install and my pictures
> are stored on a file share on my server, and I'm on a domain. SBS2003 R2 is
> the server OS.
>
> Here is one example of an event log:
>
> Log Name: Application
> Source: Application Error
> Date: 1/14/2007 9:51:07 AM
> Event ID: 1000
> Task Category: (100)
> Level: Error
> Keywords: Classic
> User: N/A
> Computer: XXXXXXXXXXXXXXXX
> Description:
> Faulting application WindowsPhotoGallery.exe, version 6.0.6000.16386, time
> stamp 0x4549b56d, faulting module unknown, version 0.0.0.0, time stamp
> 0x00000000, exception code 0xc0000005, fault offset 0x0347b5ed, process id
> 0x1674, application start time 0x01c737f3c1d14411.
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="Application Error" />
> <EventID Qualifiers="0">1000</EventID>
> <Level>2</Level>
> <Task>100</Task>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2007-01-14T15:51:07.000Z" />
> <EventRecordID>1805</EventRecordID>
> <Channel>Application</Channel>
> <Computer>XXXXXXXXXXXXXXXXX</Computer>
> <Security />
> </System>
> <EventData>
> <Data>WindowsPhotoGallery.exe</Data>
> <Data>6.0.6000.16386</Data>
> <Data>4549b56d</Data>
> <Data>unknown</Data>
> <Data>0.0.0.0</Data>
> <Data>00000000</Data>
> <Data>c0000005</Data>
> <Data>0347b5ed</Data>
> <Data>1674</Data>
> <Data>01c737f3c1d14411</Data>
> </EventData>
> </Event>
>
> Thanks for any assistance,
>
> TowerDave
>
>

Reply With Quote
  #3 (permalink)  
Old 01-30-2007
=?Utf-8?B?SmFzb24gRnJvc3Q=?=
 

Posts: n/a
RE: Photo Gallery keeps crashing
Same deal...crash...restarting....crash....restarting.. .Event log:
- EventData

WindowsPhotoGallery.exe
6.0.6000.16386
4549b56d
unknown
0.0.0.0
00000000
c0000005
03dfb5ed
e7c
01c7441069d287a6


"Mattias" wrote:

> I have the exact same problem. Please keep in touch if you find a solution.
>
> "Dave Hampson" wrote:
>
> > I am having a real hard time with the Photo Gallery in Vista. If I go to my
> > Pictures folder in Explorer, and open a picture that way, I can cycle
> > through them with no problem, but for example if I import some pictures from
> > my CF card, once they are in and Photo Gallery is making the thumbs look
> > pretty, it crashes saying COM Surrogate crashed, then RunDLL32 crashed, and
> > sometimes even says Windows Photo Gallery crashed.
> >
> > Am I the only one having problems? This was a clean install and my pictures
> > are stored on a file share on my server, and I'm on a domain. SBS2003 R2 is
> > the server OS.
> >
> > Here is one example of an event log:
> >
> > Log Name: Application
> > Source: Application Error
> > Date: 1/14/2007 9:51:07 AM
> > Event ID: 1000
> > Task Category: (100)
> > Level: Error
> > Keywords: Classic
> > User: N/A
> > Computer: XXXXXXXXXXXXXXXX
> > Description:
> > Faulting application WindowsPhotoGallery.exe, version 6.0.6000.16386, time
> > stamp 0x4549b56d, faulting module unknown, version 0.0.0.0, time stamp
> > 0x00000000, exception code 0xc0000005, fault offset 0x0347b5ed, process id
> > 0x1674, application start time 0x01c737f3c1d14411.
> > Event Xml:
> > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > <System>
> > <Provider Name="Application Error" />
> > <EventID Qualifiers="0">1000</EventID>
> > <Level>2</Level>
> > <Task>100</Task>
> > <Keywords>0x80000000000000</Keywords>
> > <TimeCreated SystemTime="2007-01-14T15:51:07.000Z" />
> > <EventRecordID>1805</EventRecordID>
> > <Channel>Application</Channel>
> > <Computer>XXXXXXXXXXXXXXXXX</Computer>
> > <Security />
> > </System>
> > <EventData>
> > <Data>WindowsPhotoGallery.exe</Data>
> > <Data>6.0.6000.16386</Data>
> > <Data>4549b56d</Data>
> > <Data>unknown</Data>
> > <Data>0.0.0.0</Data>
> > <Data>00000000</Data>
> > <Data>c0000005</Data>
> > <Data>0347b5ed</Data>
> > <Data>1674</Data>
> > <Data>01c737f3c1d14411</Data>
> > </EventData>
> > </Event>
> >
> > Thanks for any assistance,
> >
> > TowerDave
> >
> >

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  #4 (permalink)  
Old 02-16-2007
=?Utf-8?B?VGhvbWFzIEJyZXc=?=
 

Posts: n/a
RE: Photo Gallery keeps crashing
I'd love to see some answer here. I've a brand new machine, with Vista Home
Premium and Windows Photo Gallery has never opened successfully. I get a msg:
"Windows Photo Gallery is now closing" with no suggested resolution. It's
never worked once.

"Jason Frost" wrote:

> Same deal...crash...restarting....crash....restarting.. .Event log:
> - EventData
>
> WindowsPhotoGallery.exe
> 6.0.6000.16386
> 4549b56d
> unknown
> 0.0.0.0
> 00000000
> c0000005
> 03dfb5ed
> e7c
> 01c7441069d287a6
>
>
> "Mattias" wrote:
>
> > I have the exact same problem. Please keep in touch if you find a solution.
> >
> > "Dave Hampson" wrote:
> >
> > > I am having a real hard time with the Photo Gallery in Vista. If I go to my
> > > Pictures folder in Explorer, and open a picture that way, I can cycle
> > > through them with no problem, but for example if I import some pictures from
> > > my CF card, once they are in and Photo Gallery is making the thumbs look
> > > pretty, it crashes saying COM Surrogate crashed, then RunDLL32 crashed, and
> > > sometimes even says Windows Photo Gallery crashed.
> > >
> > > Am I the only one having problems? This was a clean install and my pictures
> > > are stored on a file share on my server, and I'm on a domain. SBS2003 R2 is
> > > the server OS.
> > >
> > > Here is one example of an event log:
> > >
> > > Log Name: Application
> > > Source: Application Error
> > > Date: 1/14/2007 9:51:07 AM
> > > Event ID: 1000
> > > Task Category: (100)
> > > Level: Error
> > > Keywords: Classic
> > > User: N/A
> > > Computer: XXXXXXXXXXXXXXXX
> > > Description:
> > > Faulting application WindowsPhotoGallery.exe, version 6.0.6000.16386, time
> > > stamp 0x4549b56d, faulting module unknown, version 0.0.0.0, time stamp
> > > 0x00000000, exception code 0xc0000005, fault offset 0x0347b5ed, process id
> > > 0x1674, application start time 0x01c737f3c1d14411.
> > > Event Xml:
> > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > > <System>
> > > <Provider Name="Application Error" />
> > > <EventID Qualifiers="0">1000</EventID>
> > > <Level>2</Level>
> > > <Task>100</Task>
> > > <Keywords>0x80000000000000</Keywords>
> > > <TimeCreated SystemTime="2007-01-14T15:51:07.000Z" />
> > > <EventRecordID>1805</EventRecordID>
> > > <Channel>Application</Channel>
> > > <Computer>XXXXXXXXXXXXXXXXX</Computer>
> > > <Security />
> > > </System>
> > > <EventData>
> > > <Data>WindowsPhotoGallery.exe</Data>
> > > <Data>6.0.6000.16386</Data>
> > > <Data>4549b56d</Data>
> > > <Data>unknown</Data>
> > > <Data>0.0.0.0</Data>
> > > <Data>00000000</Data>
> > > <Data>c0000005</Data>
> > > <Data>0347b5ed</Data>
> > > <Data>1674</Data>
> > > <Data>01c737f3c1d14411</Data>
> > > </EventData>
> > > </Event>
> > >
> > > Thanks for any assistance,
> > >
> > > TowerDave
> > >
> > >

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  #5 (permalink)  
Old 04-11-2007
=?Utf-8?B?UGV0ZXJrYg==?=
 

Posts: n/a
RE: Photo Gallery keeps crashing
My Windows Gallery keeps crashing on a brand new machine. Microsft claim
there are no problems they are aware of. Does anyone have any bright ideas?

"Dave Hampson" wrote:

> I am having a real hard time with the Photo Gallery in Vista. If I go to my
> Pictures folder in Explorer, and open a picture that way, I can cycle
> through them with no problem, but for example if I import some pictures from
> my CF card, once they are in and Photo Gallery is making the thumbs look
> pretty, it crashes saying COM Surrogate crashed, then RunDLL32 crashed, and
> sometimes even says Windows Photo Gallery crashed.
>
> Am I the only one having problems? This was a clean install and my pictures
> are stored on a file share on my server, and I'm on a domain. SBS2003 R2 is
> the server OS.
>
> Here is one example of an event log:
>
> Log Name: Application
> Source: Application Error
> Date: 1/14/2007 9:51:07 AM
> Event ID: 1000
> Task Category: (100)
> Level: Error
> Keywords: Classic
> User: N/A
> Computer: XXXXXXXXXXXXXXXX
> Description:
> Faulting application WindowsPhotoGallery.exe, version 6.0.6000.16386, time
> stamp 0x4549b56d, faulting module unknown, version 0.0.0.0, time stamp
> 0x00000000, exception code 0xc0000005, fault offset 0x0347b5ed, process id
> 0x1674, application start time 0x01c737f3c1d14411.
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="Application Error" />
> <EventID Qualifiers="0">1000</EventID>
> <Level>2</Level>
> <Task>100</Task>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2007-01-14T15:51:07.000Z" />
> <EventRecordID>1805</EventRecordID>
> <Channel>Application</Channel>
> <Computer>XXXXXXXXXXXXXXXXX</Computer>
> <Security />
> </System>
> <EventData>
> <Data>WindowsPhotoGallery.exe</Data>
> <Data>6.0.6000.16386</Data>
> <Data>4549b56d</Data>
> <Data>unknown</Data>
> <Data>0.0.0.0</Data>
> <Data>00000000</Data>
> <Data>c0000005</Data>
> <Data>0347b5ed</Data>
> <Data>1674</Data>
> <Data>01c737f3c1d14411</Data>
> </EventData>
> </Event>
>
> Thanks for any assistance,
>
> TowerDave
>
>

Reply With Quote
  #6 (permalink)  
Old 04-11-2007
zachd [MSFT]
 

Posts: n/a
Re: Photo Gallery keeps crashing

Are you hitting that exact crash or a different crash? Dave's crash got a
response (if he had submitted it?) and was due to an old version of
nevideo.ax (Nero Video decoder).

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Peterkb" <Peterkb@discussions.microsoft.com> wrote in message
news:793EAEF0-1E05-4A17-AEC3-3A03BAF44734@microsoft.com...
> My Windows Gallery keeps crashing on a brand new machine. Microsft claim
> there are no problems they are aware of. Does anyone have any bright
> ideas?
>
> "Dave Hampson" wrote:
>
>> I am having a real hard time with the Photo Gallery in Vista. If I go to
>> my
>> Pictures folder in Explorer, and open a picture that way, I can cycle
>> through them with no problem, but for example if I import some pictures
>> from
>> my CF card, once they are in and Photo Gallery is making the thumbs look
>> pretty, it crashes saying COM Surrogate crashed, then RunDLL32 crashed,
>> and
>> sometimes even says Windows Photo Gallery crashed.
>>
>> Am I the only one having problems? This was a clean install and my
>> pictures
>> are stored on a file share on my server, and I'm on a domain. SBS2003 R2
>> is
>> the server OS.
>>
>> Here is one example of an event log:
>>
>> Log Name: Application
>> Source: Application Error
>> Date: 1/14/2007 9:51:07 AM
>> Event ID: 1000
>> Task Category: (100)
>> Level: Error
>> Keywords: Classic
>> User: N/A
>> Computer: XXXXXXXXXXXXXXXX
>> Description:
>> Faulting application WindowsPhotoGallery.exe, version 6.0.6000.16386,
>> time
>> stamp 0x4549b56d, faulting module unknown, version 0.0.0.0, time stamp
>> 0x00000000, exception code 0xc0000005, fault offset 0x0347b5ed, process
>> id
>> 0x1674, application start time 0x01c737f3c1d14411.
>> Event Xml:
>> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
>> <System>
>> <Provider Name="Application Error" />
>> <EventID Qualifiers="0">1000</EventID>
>> <Level>2</Level>
>> <Task>100</Task>
>> <Keywords>0x80000000000000</Keywords>
>> <TimeCreated SystemTime="2007-01-14T15:51:07.000Z" />
>> <EventRecordID>1805</EventRecordID>
>> <Channel>Application</Channel>
>> <Computer>XXXXXXXXXXXXXXXXX</Computer>
>> <Security />
>> </System>
>> <EventData>
>> <Data>WindowsPhotoGallery.exe</Data>
>> <Data>6.0.6000.16386</Data>
>> <Data>4549b56d</Data>
>> <Data>unknown</Data>
>> <Data>0.0.0.0</Data>
>> <Data>00000000</Data>
>> <Data>c0000005</Data>
>> <Data>0347b5ed</Data>
>> <Data>1674</Data>
>> <Data>01c737f3c1d14411</Data>
>> </EventData>
>> </Event>
>>
>> Thanks for any assistance,
>>
>> TowerDave
>>
>>



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