can't send email error: 0x800C013E

Can no longer send email. worked find for 3 months. Receive this error
message: An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
No, Error Number: 0x800C013E. What's odd is that it shows Port: 0. Outgoing
mail should be Port: 25.
I Have disabled email scanning and firewall in McAfee.
did a System Restore to 3 weeks earlier did not correct problem.

Hi, Botany Bay.

> What's odd is that it shows Port: 0. Outgoing
> mail should be Port: 25.

Did your port setting get changed somehow? What does it say at Tools |
Accounts | <your ISP> | Advanced?

Do you have a duplicate (or near-duplicate) second Account for this server?

Have you tried deleting and recreating this Account? (It might be safer to
create the new Account first, then delete the old one if the new one works.)

RC
--
R. C. White, CPA
San Marcos, TX
rc@grandecom.net
Microsoft Windows MVP
(Running Windows Live Mail beta in Vista Ultimate x64)

"Botany Bay" <BotanyBay@discussions.microsoft.com> wrote in message
news:64CF1ADA-436C-4FA9-9386-AAF7A3574F3D@microsoft.com...
> Can no longer send email. worked find for 3 months. Receive this error
> message: An unknown error has occurred. Protocol: SMTP, Port: 0,
> Secure(SSL):
> No, Error Number: 0x800C013E. What's odd is that it shows Port: 0.
> Outgoing
> mail should be Port: 25.
> I Have disabled email scanning and firewall in McAfee.
> did a System Restore to 3 weeks earlier did not correct problem.

The Port: 0 error is a dead give-away of damage from an invasive
antivirus program. Disabling McAfee is not sufficient. You must
completely uninstall it.

Gary VanderMolen


"Botany Bay" <BotanyBay@discussions.microsoft.com> wrote in message news:64CF1ADA-436C-4FA9-9386-AAF7A3574F3D@microsoft.com...
> Can no longer send email. worked find for 3 months. Receive this error
> message: An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
> No, Error Number: 0x800C013E. What's odd is that it shows Port: 0. Outgoing
> mail should be Port: 25.
> I Have disabled email scanning and firewall in McAfee.
> did a System Restore to 3 weeks earlier did not correct problem.

Thanks very much. Will I need to do anything else, system restore, or fiddle
with Windows Mail settings, after uninstalling the antivirus?

"Gary VanderMolen" wrote:

> The Port: 0 error is a dead give-away of damage from an invasive
> antivirus program. Disabling McAfee is not sufficient. You must
> completely uninstall it.
>
> Gary VanderMolen
>
>
> "Botany Bay" <BotanyBay@discussions.microsoft.com> wrote in message news:64CF1ADA-436C-4FA9-9386-AAF7A3574F3D@microsoft.com...
> > Can no longer send email. worked find for 3 months. Receive this error
> > message: An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
> > No, Error Number: 0x800C013E. What's odd is that it shows Port: 0. Outgoing
> > mail should be Port: 25.
> > I Have disabled email scanning and firewall in McAfee.
> > did a System Restore to 3 weeks earlier did not correct problem.
>
>
>

Afterwards, verify and correct (if necessary) the Outgoing
mail server port number; it should be port 25. You can
check this by going to Tools, Accounts, select the account,
Properties, Advanced.
If Windows Mail still can't send, you may have to recreate
that account from scratch, then delete the old account.

Once your email is working again, download and install a
compatible antivirus, such as the free version of Avast:
http://www.avast.com/eng/download-avast-home.html

Gary VanderMolen


"Botany Bay" <BotanyBay@discussions.microsoft.com> wrote in message news:6271EA92-15D5-43DC-94F7-1398F52C883D@microsoft.com...
> Thanks very much. Will I need to do anything else, system restore, or fiddle
> with Windows Mail settings, after uninstalling the antivirus?
>
> "Gary VanderMolen" wrote:
>
>> The Port: 0 error is a dead give-away of damage from an invasive
>> antivirus program. Disabling McAfee is not sufficient. You must
>> completely uninstall it.
>>
>> Gary VanderMolen
>>
>>
>> "Botany Bay" <BotanyBay@discussions.microsoft.com> wrote in message news:64CF1ADA-436C-4FA9-9386-AAF7A3574F3D@microsoft.com...
>> > Can no longer send email. worked find for 3 months. Receive this error
>> > message: An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
>> > No, Error Number: 0x800C013E. What's odd is that it shows Port: 0. Outgoing
>> > mail should be Port: 25.
>> > I Have disabled email scanning and firewall in McAfee.
>> > did a System Restore to 3 weeks earlier did not correct problem.

Gary,
Thanks for all your help. I created the new account and that got a new email
through. Apparently I had an email stuck in the outbox that appeared to be
blocking all outgoing messages. Winmail sent the message on the new account
but did not send the messages from the old account. I was able to delete all
emails in the outbox except one. I used the WMutil by Stephen L. Cochran to
clean out the inbox http://www.oehelp.com/WMUtil/ . That seems to have solved
the problem. I don't know how that one message got corrupted (McAfee?) but I
went ahead and uninstalled the antivirus anyway. Again, thanks for
assistance.

"Gary VanderMolen" wrote:

> Afterwards, verify and correct (if necessary) the Outgoing
> mail server port number; it should be port 25. You can
> check this by going to Tools, Accounts, select the account,
> Properties, Advanced.
> If Windows Mail still can't send, you may have to recreate
> that account from scratch, then delete the old account.
>
> Once your email is working again, download and install a
> compatible antivirus, such as the free version of Avast:
> http://www.avast.com/eng/download-avast-home.html
>
> Gary VanderMolen
>
>
> "Botany Bay" <BotanyBay@discussions.microsoft.com> wrote in message news:6271EA92-15D5-43DC-94F7-1398F52C883D@microsoft.com...
> > Thanks very much. Will I need to do anything else, system restore, or fiddle
> > with Windows Mail settings, after uninstalling the antivirus?
> >
> > "Gary VanderMolen" wrote:
> >
> >> The Port: 0 error is a dead give-away of damage from an invasive
> >> antivirus program. Disabling McAfee is not sufficient. You must
> >> completely uninstall it.
> >>
> >> Gary VanderMolen
> >>
> >>
> >> "Botany Bay" <BotanyBay@discussions.microsoft.com> wrote in message news:64CF1ADA-436C-4FA9-9386-AAF7A3574F3D@microsoft.com...
> >> > Can no longer send email. worked find for 3 months. Receive this error
> >> > message: An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
> >> > No, Error Number: 0x800C013E. What's odd is that it shows Port: 0. Outgoing
> >> > mail should be Port: 25.
> >> > I Have disabled email scanning and firewall in McAfee.
> >> > did a System Restore to 3 weeks earlier did not correct problem.
>
>
>

Thanks for the feedback.

Gary VanderMolen

"Botany Bay" <BotanyBay@discussions.microsoft.com> wrote in message news:AFFF9184-A23F-4353-97A4-D0CC2374E460@microsoft.com...
> Gary,
> Thanks for all your help. I created the new account and that got a new email
> through. Apparently I had an email stuck in the outbox that appeared to be
> blocking all outgoing messages. Winmail sent the message on the new account
> but did not send the messages from the old account. I was able to delete all
> emails in the outbox except one. I used the WMutil by Stephen L. Cochran to
> clean out the inbox http://www.oehelp.com/WMUtil/ . That seems to have solved
> the problem. I don't know how that one message got corrupted (McAfee?) but I
> went ahead and uninstalled the antivirus anyway. Again, thanks for
> assistance.
>
> "Gary VanderMolen" wrote:
>
>> Afterwards, verify and correct (if necessary) the Outgoing
>> mail server port number; it should be port 25. You can
>> check this by going to Tools, Accounts, select the account,
>> Properties, Advanced.
>> If Windows Mail still can't send, you may have to recreate
>> that account from scratch, then delete the old account.
>>
>> Once your email is working again, download and install a
>> compatible antivirus, such as the free version of Avast:
>> http://www.avast.com/eng/download-avast-home.html
>>
>> Gary VanderMolen
>>
>>
>> "Botany Bay" <BotanyBay@discussions.microsoft.com> wrote in message news:6271EA92-15D5-43DC-94F7-1398F52C883D@microsoft.com...
>> > Thanks very much. Will I need to do anything else, system restore, or fiddle
>> > with Windows Mail settings, after uninstalling the antivirus?
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> The Port: 0 error is a dead give-away of damage from an invasive
>> >> antivirus program. Disabling McAfee is not sufficient. You must
>> >> completely uninstall it.
>> >>
>> >> Gary VanderMolen
>> >>
>> >>
>> >> "Botany Bay" <BotanyBay@discussions.microsoft.com> wrote in message
>> >> news:64CF1ADA-436C-4FA9-9386-AAF7A3574F3D@microsoft.com...
>> >> > Can no longer send email. worked find for 3 months. Receive this error
>> >> > message: An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
>> >> > No, Error Number: 0x800C013E. What's odd is that it shows Port: 0. Outgoing
>> >> > mail should be Port: 25.
>> >> > I Have disabled email scanning and firewall in McAfee.
>> >> > did a System Restore to 3 weeks earlier did not correct problem.
>>
>>
>>

Gary,

Thanks a lots. As soon as I used the WMutil by Stephen L. Cochran, the
problem solved instantly. Thanks again!

"Gary VanderMolen" wrote:

> Thanks for the feedback.
>
> Gary VanderMolen
>
> "Botany Bay" <BotanyBay@discussions.microsoft.com> wrote in message news:AFFF9184-A23F-4353-97A4-D0CC2374E460@microsoft.com...
> > Gary,
> > Thanks for all your help. I created the new account and that got a new email
> > through. Apparently I had an email stuck in the outbox that appeared to be
> > blocking all outgoing messages. Winmail sent the message on the new account
> > but did not send the messages from the old account. I was able to delete all
> > emails in the outbox except one. I used the WMutil by Stephen L. Cochran to
> > clean out the inbox http://www.oehelp.com/WMUtil/ . That seems to have solved
> > the problem. I don't know how that one message got corrupted (McAfee?) but I
> > went ahead and uninstalled the antivirus anyway. Again, thanks for
> > assistance.
> >
> > "Gary VanderMolen" wrote:
> >
> >> Afterwards, verify and correct (if necessary) the Outgoing
> >> mail server port number; it should be port 25. You can
> >> check this by going to Tools, Accounts, select the account,
> >> Properties, Advanced.
> >> If Windows Mail still can't send, you may have to recreate
> >> that account from scratch, then delete the old account.
> >>
> >> Once your email is working again, download and install a
> >> compatible antivirus, such as the free version of Avast:
> >> http://www.avast.com/eng/download-avast-home.html
> >>
> >> Gary VanderMolen
> >>
> >>
> >> "Botany Bay" <BotanyBay@discussions.microsoft.com> wrote in message news:6271EA92-15D5-43DC-94F7-1398F52C883D@microsoft.com...
> >> > Thanks very much. Will I need to do anything else, system restore, or fiddle
> >> > with Windows Mail settings, after uninstalling the antivirus?
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> The Port: 0 error is a dead give-away of damage from an invasive
> >> >> antivirus program. Disabling McAfee is not sufficient. You must
> >> >> completely uninstall it.
> >> >>
> >> >> Gary VanderMolen
> >> >>
> >> >>
> >> >> "Botany Bay" <BotanyBay@discussions.microsoft.com> wrote in message
> >> >> news:64CF1ADA-436C-4FA9-9386-AAF7A3574F3D@microsoft.com...
> >> >> > Can no longer send email. worked find for 3 months. Receive this error
> >> >> > message: An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
> >> >> > No, Error Number: 0x800C013E. What's odd is that it shows Port: 0. Outgoing
> >> >> > mail should be Port: 25.
> >> >> > I Have disabled email scanning and firewall in McAfee.
> >> >> > did a System Restore to 3 weeks earlier did not correct problem.
> >>
> >>
> >>
>
>

Good to hear. Incidentally, the WMUtil method for clearing a stuck email
has been superseded by a newer fix from Microsoft:
http://support.microsoft.com/kb/941090
--
Gary VanderMolen [MS-MVP WLM]


"alex" <alex@discussions.microsoft.com> wrote in message news:BE865CE9-B5F3-4106-8D1C-3FAB5356495D@microsoft.com...
> Gary,
>
> Thanks a lots. As soon as I used the WMutil by Stephen L. Cochran, the
> problem solved instantly. Thanks again!