Cannot add any more new contacts

When I try to add a new contact or group to my contact list in windows mail
(Vista), the button blinks and then nothing happens. I'm still at the same
screen and there is no window or form to add a new contact. Any suggestions?

This problem seems related to the July 10 Windows Update KB933928.
Some people have obtained relief by uninstalling KB933928.
If all else fails, try upgrading to Windows Live Mail.

Gary VanderMolen

"NBC" <NBC@discussions.microsoft.com> wrote in message news:574CA582-BB29-46F1-AA8D-5E9B0C3DAAD4@microsoft.com...
> When I try to add a new contact or group to my contact list in windows mail
> (Vista), the button blinks and then nothing happens. I'm still at the same
> screen and there is no window or form to add a new contact. Any suggestions?

Gary,
You could have also said upgrade to Thunderbird.
"Gary VanderMolen" <gary@NoMail.invalid> wrote in message
news:eq9ATkWyHHA.1212@TK2MSFTNGP05.phx.gbl...
> This problem seems related to the July 10 Windows Update KB933928.
> Some people have obtained relief by uninstalling KB933928.
> If all else fails, try upgrading to Windows Live Mail.
>
> Gary VanderMolen
>
> "NBC" <NBC@discussions.microsoft.com> wrote in message
> news:574CA582-BB29-46F1-AA8D-5E9B0C3DAAD4@microsoft.com...
>> When I try to add a new contact or group to my contact list in windows
>> mail
>> (Vista), the button blinks and then nothing happens. I'm still at the
>> same
>> screen and there is no window or form to add a new contact. Any
>> suggestions?
>
>

Agreed, but the average user would feel more comfortable
staying with a Microsoft solution. Also, the migration process
from WM to WLM is especially smooth; for example, it even
transfers message rules.

Gary VanderMolen

"Charles W Davis" <Anthemwebs@lvcoxmail.com> wrote in message news:6CEC72C3-7B9A-4A70-B9E8-23D6CA55AA1A@microsoft.com...
> Gary,
> You could have also said upgrade to Thunderbird.
> "Gary VanderMolen" <gary@NoMail.invalid> wrote in message news:eq9ATkWyHHA.1212@TK2MSFTNGP05.phx.gbl...
>> This problem seems related to the July 10 Windows Update KB933928.
>> Some people have obtained relief by uninstalling KB933928.
>> If all else fails, try upgrading to Windows Live Mail.
>>
>> Gary VanderMolen
>>
>> "NBC" <NBC@discussions.microsoft.com> wrote in message news:574CA582-BB29-46F1-AA8D-5E9B0C3DAAD4@microsoft.com...
>>> When I try to add a new contact or group to my contact list in windows mail
>>> (Vista), the button blinks and then nothing happens. I'm still at the same
>>> screen and there is no window or form to add a new contact. Any suggestions?
>>
>>
>

Thank you very much. I removed the update and now can add the contacts.

George

"Gary VanderMolen" wrote:

> This problem seems related to the July 10 Windows Update KB933928.
> Some people have obtained relief by uninstalling KB933928.
> If all else fails, try upgrading to Windows Live Mail.
>
> Gary VanderMolen
>
> "NBC" <NBC@discussions.microsoft.com> wrote in message news:574CA582-BB29-46F1-AA8D-5E9B0C3DAAD4@microsoft.com...
> > When I try to add a new contact or group to my contact list in windows mail
> > (Vista), the button blinks and then nothing happens. I'm still at the same
> > screen and there is no window or form to add a new contact. Any suggestions?
>
>
>

Thanks for the feedback.
It seems strange that an update ostensibly issued to improve
Vista's activation and validation process, could result in failure to
add new contacts.

Gary VanderMolen

"NBC" <NBC@discussions.microsoft.com> wrote in message news:7CF74F50-1D43-4B87-9DF3-A5662413DFCF@microsoft.com...
> Thank you very much. I removed the update and now can add the contacts.
>
> George
>
> "Gary VanderMolen" wrote:
>
>> This problem seems related to the July 10 Windows Update KB933928.
>> Some people have obtained relief by uninstalling KB933928.
>> If all else fails, try upgrading to Windows Live Mail.
>>
>> Gary VanderMolen
>>
>> "NBC" <NBC@discussions.microsoft.com> wrote in message news:574CA582-BB29-46F1-AA8D-5E9B0C3DAAD4@microsoft.com...
>> > When I try to add a new contact or group to my contact list in windows mail
>> > (Vista), the button blinks and then nothing happens. I'm still at the same
>> > screen and there is no window or form to add a new contact. Any suggestions?
>>
>>
>>

Gary..I too have the same problem.....and have tried and tried to remove
KB933928.....several times. It doesn't seem to matter whether that update
is there or not....I get the same behavoir...."unable to choose recipients"
and the entire windows contacts functions are hosed up too....

I really don't want to restore to a previous point.....I'd like all the most
recent updates as possible and to get back windows contacts
working......removing singly KB933928 is not doing the trick for
me....unfortunately.
I'm desperate and may have to call and pay for MS support to get this
resolved...

Thanks for following this issue and all the help you gave to the many others
that are having the same problem.

regards
Rod H

"Gary VanderMolen" wrote:

> Thanks for the feedback.
> It seems strange that an update ostensibly issued to improve
> Vista's activation and validation process, could result in failure to
> add new contacts.
>
> Gary VanderMolen
>
> "NBC" <NBC@discussions.microsoft.com> wrote in message news:7CF74F50-1D43-4B87-9DF3-A5662413DFCF@microsoft.com...
> > Thank you very much. I removed the update and now can add the contacts.
> >
> > George
> >
> > "Gary VanderMolen" wrote:
> >
> >> This problem seems related to the July 10 Windows Update KB933928.
> >> Some people have obtained relief by uninstalling KB933928.
> >> If all else fails, try upgrading to Windows Live Mail.
> >>
> >> Gary VanderMolen
> >>
> >> "NBC" <NBC@discussions.microsoft.com> wrote in message news:574CA582-BB29-46F1-AA8D-5E9B0C3DAAD4@microsoft.com...
> >> > When I try to add a new contact or group to my contact list in windows mail
> >> > (Vista), the button blinks and then nothing happens. I'm still at the same
> >> > screen and there is no window or form to add a new contact. Any suggestions?
> >>
> >>
> >>
>
>

I agree that, in the long run, uninstalling Windows updates is an
unacceptable solution. I'd use it for a very short term fix, thereby
giving me time to assess other options. That said, at least one
poster here stated that he had to uninstall all recent updates,
not just KB933928, before the "unable to choose recipients" error
went away.

Your best solution is to upgrade Windows Mail to Windows Live
Mail: http://get.live.com/betas/maildesktop_betas

Gary VanderMolen


"Rod H" <RodH@discussions.microsoft.com> wrote in message news:826F53D9-F242-48C9-BA03-101834D1D6FE@microsoft.com...
> Gary..I too have the same problem.....and have tried and tried to remove
> KB933928.....several times. It doesn't seem to matter whether that update
> is there or not....I get the same behavoir...."unable to choose recipients"
> and the entire windows contacts functions are hosed up too....
>
> I really don't want to restore to a previous point.....I'd like all the most
> recent updates as possible and to get back windows contacts
> working......removing singly KB933928 is not doing the trick for
> me....unfortunately.
> I'm desperate and may have to call and pay for MS support to get this
> resolved...
>
> Thanks for following this issue and all the help you gave to the many others
> that are having the same problem.
>
> regards
> Rod H
>
> "Gary VanderMolen" wrote:
>
>> Thanks for the feedback.
>> It seems strange that an update ostensibly issued to improve
>> Vista's activation and validation process, could result in failure to
>> add new contacts.
>>
>> Gary VanderMolen
>>
>> "NBC" <NBC@discussions.microsoft.com> wrote in message news:7CF74F50-1D43-4B87-9DF3-A5662413DFCF@microsoft.com...
>> > Thank you very much. I removed the update and now can add the contacts.
>> >
>> > George
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> This problem seems related to the July 10 Windows Update KB933928.
>> >> Some people have obtained relief by uninstalling KB933928.
>> >> If all else fails, try upgrading to Windows Live Mail.
>> >>
>> >> Gary VanderMolen
>> >>
>> >> "NBC" <NBC@discussions.microsoft.com> wrote in message news:574CA582-BB29-46F1-AA8D-5E9B0C3DAAD4@microsoft.com...
>> >> > When I try to add a new contact or group to my contact list in windows mail
>> >> > (Vista), the button blinks and then nothing happens. I'm still at the same
>> >> > screen and there is no window or form to add a new contact. Any suggestions?
>> >>
>> >>
>> >>
>>
>>

Thanks Gary..I did as you suggested and converted to Windows LIVE Mail from
Windows Mail. All my problems went away and importing my messages and
accounts from Mail to Live was fairly easy.
I did get the error:
"One or more messages in your outbox do not have a valid account specified"
, but after removing the default account and re-creating it manually, seemed
to reolve that problem too. Overall Windows Live will indeed be as good if
not better than Windows Mail. Thanks for the encouragement and the download
link to Windows Live Mail executable - much appreciated.

Best Regards, Rod


"Gary VanderMolen" wrote:

> I agree that, in the long run, uninstalling Windows updates is an
> unacceptable solution. I'd use it for a very short term fix, thereby
> giving me time to assess other options. That said, at least one
> poster here stated that he had to uninstall all recent updates,
> not just KB933928, before the "unable to choose recipients" error
> went away.
>
> Your best solution is to upgrade Windows Mail to Windows Live
> Mail: http://get.live.com/betas/maildesktop_betas
>
> Gary VanderMolen
>
>
> "Rod H" <RodH@discussions.microsoft.com> wrote in message news:826F53D9-F242-48C9-BA03-101834D1D6FE@microsoft.com...
> > Gary..I too have the same problem.....and have tried and tried to remove
> > KB933928.....several times. It doesn't seem to matter whether that update
> > is there or not....I get the same behavoir...."unable to choose recipients"
> > and the entire windows contacts functions are hosed up too....
> >
> > I really don't want to restore to a previous point.....I'd like all the most
> > recent updates as possible and to get back windows contacts
> > working......removing singly KB933928 is not doing the trick for
> > me....unfortunately.
> > I'm desperate and may have to call and pay for MS support to get this
> > resolved...
> >
> > Thanks for following this issue and all the help you gave to the many others
> > that are having the same problem.
> >
> > regards
> > Rod H
> >
> > "Gary VanderMolen" wrote:
> >
> >> Thanks for the feedback.
> >> It seems strange that an update ostensibly issued to improve
> >> Vista's activation and validation process, could result in failure to
> >> add new contacts.
> >>
> >> Gary VanderMolen
> >>
> >> "NBC" <NBC@discussions.microsoft.com> wrote in message news:7CF74F50-1D43-4B87-9DF3-A5662413DFCF@microsoft.com...
> >> > Thank you very much. I removed the update and now can add the contacts.
> >> >
> >> > George
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> This problem seems related to the July 10 Windows Update KB933928.
> >> >> Some people have obtained relief by uninstalling KB933928.
> >> >> If all else fails, try upgrading to Windows Live Mail.
> >> >>
> >> >> Gary VanderMolen
> >> >>
> >> >> "NBC" <NBC@discussions.microsoft.com> wrote in message news:574CA582-BB29-46F1-AA8D-5E9B0C3DAAD4@microsoft.com...
> >> >> > When I try to add a new contact or group to my contact list in windows mail
> >> >> > (Vista), the button blinks and then nothing happens. I'm still at the same
> >> >> > screen and there is no window or form to add a new contact. Any suggestions?
> >> >>
> >> >>
> >> >>
> >>
> >>
>
>

Thanks for the feedback.
I wouldn't be recommending WLM if I didn't think it is a better
(and less buggy) product than WM.

Gary VanderMolen

"Rod H" <RodH@discussions.microsoft.com> wrote in message news:474AA8A9-9D98-4C7C-A144-613F81A0E7FD@microsoft.com...
> Thanks Gary..I did as you suggested and converted to Windows LIVE Mail from
> Windows Mail. All my problems went away and importing my messages and
> accounts from Mail to Live was fairly easy.
> I did get the error:
> "One or more messages in your outbox do not have a valid account specified"
> , but after removing the default account and re-creating it manually, seemed
> to reolve that problem too. Overall Windows Live will indeed be as good if
> not better than Windows Mail. Thanks for the encouragement and the download
> link to Windows Live Mail executable - much appreciated.
>
> Best Regards, Rod
>
>
> "Gary VanderMolen" wrote:
>
>> I agree that, in the long run, uninstalling Windows updates is an
>> unacceptable solution. I'd use it for a very short term fix, thereby
>> giving me time to assess other options. That said, at least one
>> poster here stated that he had to uninstall all recent updates,
>> not just KB933928, before the "unable to choose recipients" error
>> went away.
>>
>> Your best solution is to upgrade Windows Mail to Windows Live
>> Mail: http://get.live.com/betas/maildesktop_betas
>>
>> Gary VanderMolen
>>
>>
>> "Rod H" <RodH@discussions.microsoft.com> wrote in message news:826F53D9-F242-48C9-BA03-101834D1D6FE@microsoft.com...
>> > Gary..I too have the same problem.....and have tried and tried to remove
>> > KB933928.....several times. It doesn't seem to matter whether that update
>> > is there or not....I get the same behavoir...."unable to choose recipients"
>> > and the entire windows contacts functions are hosed up too....
>> >
>> > I really don't want to restore to a previous point.....I'd like all the most
>> > recent updates as possible and to get back windows contacts
>> > working......removing singly KB933928 is not doing the trick for
>> > me....unfortunately.
>> > I'm desperate and may have to call and pay for MS support to get this
>> > resolved...
>> >
>> > Thanks for following this issue and all the help you gave to the many others
>> > that are having the same problem.
>> >
>> > regards
>> > Rod H
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Thanks for the feedback.
>> >> It seems strange that an update ostensibly issued to improve
>> >> Vista's activation and validation process, could result in failure to
>> >> add new contacts.
>> >>
>> >> Gary VanderMolen
>> >>
>> >> "NBC" <NBC@discussions.microsoft.com> wrote in message news:7CF74F50-1D43-4B87-9DF3-A5662413DFCF@microsoft.com...
>> >> > Thank you very much. I removed the update and now can add the contacts.
>> >> >
>> >> > George
>> >> >
>> >> > "Gary VanderMolen" wrote:
>> >> >
>> >> >> This problem seems related to the July 10 Windows Update KB933928.
>> >> >> Some people have obtained relief by uninstalling KB933928.
>> >> >> If all else fails, try upgrading to Windows Live Mail.
>> >> >>
>> >> >> Gary VanderMolen
>> >> >>
>> >> >> "NBC" <NBC@discussions.microsoft.com> wrote in message news:574CA582-BB29-46F1-AA8D-5E9B0C3DAAD4@microsoft.com...
>> >> >> > When I try to add a new contact or group to my contact list in windows mail
>> >> >> > (Vista), the button blinks and then nothing happens. I'm still at the same
>> >> >> > screen and there is no window or form to add a new contact. Any suggestions?
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>>
>>