Unable to choose recipients in WINMAIL

Hi!
I have not heard of any fix. I dont even know where to listen. I uninstalled
all Updates from latest to KB933928 (I know that blasted fix by heart!), and
set Windows Update to manually update, and have not updated Windows since. I
wait for Service Pack 1. But I do hope that fixes the issue : else we will
not even have the option of uninstalling KB933928!

Windows Vista Premium is fine otherwise: except that the Roxio that came with
my Dell has problems.

Mohan

Leigh-ann wrote:
>> What's the fix? Remove KB933928? What kind of trouble do I get into if I
>> remove that update? MS should issue another update to resolve...its urgent !
>>
>> Advice please ....TIA
>
>I have the same problem and it is SO ANNOYING! I've deleted the KB thing
>before and it corrected the problem. An update must have reinstalled it
>because I'm back to the drawing board. Does anyone have any new solution?

--
Message posted via http://www.windowskb.com

For unexplained reasons, when I attempt to create new mail and click on "TO",
I get the "unable to choose recipients" message. I think this is similar to
the issue others are discussing in this thread. If I understand correctly,
some people are having success removing certain windows updates, although I
have no idea how to attempt that. I have a vista sidebar gadget that shows
my contact list and I can still click on that and have an email message
window pop up with the contact in it. I would like to fix it possible since
I really like having the contact list on my desktop and it only works with
windows mail. I'm using vista home premium and my anti-virus protection is
McAfee. Any help, in "moron" understandable terms, would be appreciated. If
I have to choose an alternate email program, I have Outlook installed with my
Office suite, or should I just opt for windows live mail? Thanks in Advance.

The most likely culprit for this problem is your McAfee antivirus.
Over time, some antivirus programs tend to cause corruption
in Windows Mail. Windows Mail is not compatible with most
McAfee and Norton security programs. Those will need to be
uninstalled, NOT just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like:
AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.
--
Gary VanderMolen, MS-MVP (WLMail)


"Pie J" <Pie J@discussions.microsoft.com> wrote in message news:08BC7F14-385F-4D97-89B5-E78F659A4FA5@microsoft.com...
> For unexplained reasons, when I attempt to create new mail and click on "TO",
> I get the "unable to choose recipients" message. I think this is similar to
> the issue others are discussing in this thread. If I understand correctly,
> some people are having success removing certain windows updates, although I
> have no idea how to attempt that. I have a vista sidebar gadget that shows
> my contact list and I can still click on that and have an email message
> window pop up with the contact in it. I would like to fix it possible since
> I really like having the contact list on my desktop and it only works with
> windows mail. I'm using vista home premium and my anti-virus protection is
> McAfee. Any help, in "moron" understandable terms, would be appreciated. If
> I have to choose an alternate email program, I have Outlook installed with my
> Office suite, or should I just opt for windows live mail? Thanks in Advance.

Thank you for the reply. I restored vista to an earlier point and it cleared
up the problem. Seems I was more fortunate than most.

"Gary VanderMolen" wrote:

> The most likely culprit for this problem is your McAfee antivirus.
> Over time, some antivirus programs tend to cause corruption
> in Windows Mail. Windows Mail is not compatible with most
> McAfee and Norton security programs. Those will need to be
> uninstalled, NOT just disabled.
>
> After uninstalling your non-compatible antivirus, download
> and install a more compatible antivirus like:
> AVG free edition:
> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
> or
> Avast free edition:
> http://www.avast.com/eng/download-avast-home.html
>
> With either of those, during the install phase you must select custom
> install, and then deselect the email scanning option.
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "Pie J" <Pie J@discussions.microsoft.com> wrote in message news:08BC7F14-385F-4D97-89B5-E78F659A4FA5@microsoft.com...
> > For unexplained reasons, when I attempt to create new mail and click on "TO",
> > I get the "unable to choose recipients" message. I think this is similar to
> > the issue others are discussing in this thread. If I understand correctly,
> > some people are having success removing certain windows updates, although I
> > have no idea how to attempt that. I have a vista sidebar gadget that shows
> > my contact list and I can still click on that and have an email message
> > window pop up with the contact in it. I would like to fix it possible since
> > I really like having the contact list on my desktop and it only works with
> > windows mail. I'm using vista home premium and my anti-virus protection is
> > McAfee. Any help, in "moron" understandable terms, would be appreciated. If
> > I have to choose an alternate email program, I have Outlook installed with my
> > Office suite, or should I just opt for windows live mail? Thanks in Advance.
>
>
>

That is a temporary solution at best. Whatever caused the problem in
the first place will probably pounce again.

--
Gary VanderMolen, MS-MVP (WLMail)


"Pie J" <PieJ@discussions.microsoft.com> wrote in message news:449A9FEA-DA26-40B6-8EEB-F240A15E49E1@microsoft.com...
> Thank you for the reply. I restored vista to an earlier point and it cleared
> up the problem. Seems I was more fortunate than most.
>
> "Gary VanderMolen" wrote:
>
>> The most likely culprit for this problem is your McAfee antivirus.
>> Over time, some antivirus programs tend to cause corruption
>> in Windows Mail. Windows Mail is not compatible with most
>> McAfee and Norton security programs. Those will need to be
>> uninstalled, NOT just disabled.
>>
>> After uninstalling your non-compatible antivirus, download
>> and install a more compatible antivirus like:
>> AVG free edition:
>> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
>> or
>> Avast free edition:
>> http://www.avast.com/eng/download-avast-home.html
>>
>> With either of those, during the install phase you must select custom
>> install, and then deselect the email scanning option.
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "Pie J" <Pie J@discussions.microsoft.com> wrote in message news:08BC7F14-385F-4D97-89B5-E78F659A4FA5@microsoft.com...
>> > For unexplained reasons, when I attempt to create new mail and click on "TO",
>> > I get the "unable to choose recipients" message. I think this is similar to
>> > the issue others are discussing in this thread. If I understand correctly,
>> > some people are having success removing certain windows updates, although I
>> > have no idea how to attempt that. I have a vista sidebar gadget that shows
>> > my contact list and I can still click on that and have an email message
>> > window pop up with the contact in it. I would like to fix it possible since
>> > I really like having the contact list on my desktop and it only works with
>> > windows mail. I'm using vista home premium and my anti-virus protection is
>> > McAfee. Any help, in "moron" understandable terms, would be appreciated. If
>> > I have to choose an alternate email program, I have Outlook installed with my
>> > Office suite, or should I just opt for windows live mail? Thanks in Advance.
>>
>>
>>

I had this problem earlier and fixed by removing KB933928. Recently, I have
been out of town & on my retrun am having the problem again. I install my
updates manually & KB933928 hasn't been installed. Is there another cause to
this problem? I can't double click on contacts either, to send or obtain
email address. I am limited to finding an old email & replying. I use McAfee
virus protection!

Thanks, Denny

"Gary VanderMolen" wrote:

> You can't keep uninstalling updates forever.
> A better solution would be to upgrade to WLM:
> http://get.live.com/wlmail/overview
> --
> Gary VanderMolen [MS-MVP WLM]
>
>
> "Leigh-ann" <Leighann@discussions.microsoft.com> wrote in message news:5D36DC29-92E6-41C5-9419-F58665BA704D@microsoft.com...
> >
> >
> > "Rod H" wrote:
> >
> >> What's the fix? Remove KB933928? What kind of trouble do I get into if I
> >> remove that update? MS should issue another update to resolve...its urgent !
> >>
> >> Advice please ....TIA
> >
> > I have the same problem and it is SO ANNOYING! I've deleted the KB thing
> > before and it corrected the problem. An update must have reinstalled it
> > because I'm back to the drawing board. Does anyone have any new solution?
>
>
>

Click on Tools, then Windows Contacts, then right click in the empty
space on the right side of this window, then click on Customize this
folder, then the triangle, then Contacts, then Apply, then OK, then
the X at the top right of the contacts window. Restart Windows
Mail.

Then, when in the new message window, don't type any part of
the address you want to select. Instead, click on To:.

If this doesn't fix your problem, continue below:

Most versions of the McAfee antivirus program and most versions of the
Norton antivirus program tend to cause various problems in Windows
Mail, although seldom immediately. A recent version of the Trend
antivirus program also causes various problems in Windows Mail.
All of these programs must be uninstalled, not just be partly or
completely disabled, to stop them from creating new problems. For the
McAfee program, you often then need to run this cleanup program, to
take care of what the uninstall left behind.

<http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee& type=TS&ia=1>

You may even need to remove your email account under Windows
Mail, then restart Windows Mail and create the account again.

If this fixes your problem, you may want a replacement antivirus
program that doesn't cause such problems in Windows Mail.
I recommend either avast! or AVG, either one with a custom
install that tells it to leave out the part that scans email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff

"iawins" <iawins@discussions.microsoft.com> wrote in message
news:92B3663F-B4C7-49C9-B6EB-01C0754B87BD@microsoft.com...
>I had this problem earlier and fixed by removing KB933928. Recently, I have
> been out of town & on my retrun am having the problem again. I install my
> updates manually & KB933928 hasn't been installed. Is there another cause
> to
> this problem? I can't double click on contacts either, to send or obtain
> email address. I am limited to finding an old email & replying. I use
> McAfee
> virus protection!
>
> Thanks, Denny
>
> "Gary VanderMolen" wrote:
>
>> You can't keep uninstalling updates forever.
>> A better solution would be to upgrade to WLM:
>> http://get.live.com/wlmail/overview
>> --
>> Gary VanderMolen [MS-MVP WLM]
>>
>>
>> "Leigh-ann" <Leighann@discussions.microsoft.com> wrote in message
>> news:5D36DC29-92E6-41C5-9419-F58665BA704D@microsoft.com...
>> >
>> >
>> > "Rod H" wrote:
>> >
>> >> What's the fix? Remove KB933928? What kind of trouble do I get into
>> >> if I
>> >> remove that update? MS should issue another update to resolve...its
>> >> urgent !
>> >>
>> >> Advice please ....TIA
>> >
>> > I have the same problem and it is SO ANNOYING! I've deleted the KB
>> > thing
>> > before and it corrected the problem. An update must have reinstalled
>> > it
>> > because I'm back to the drawing board. Does anyone have any new
>> > solution?
>>
>>
>>

If Robert's advice doesn't fix your problem then upgrade to
Windows Live Mail:
http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP (WLMail)


"iawins" <iawins@discussions.microsoft.com> wrote in message news:92B3663F-B4C7-49C9-B6EB-01C0754B87BD@microsoft.com...
>I had this problem earlier and fixed by removing KB933928. Recently, I have
> been out of town & on my retrun am having the problem again. I install my
> updates manually & KB933928 hasn't been installed. Is there another cause to
> this problem? I can't double click on contacts either, to send or obtain
> email address. I am limited to finding an old email & replying. I use McAfee
> virus protection!
>
> Thanks, Denny
>
> "Gary VanderMolen" wrote:
>
>> You can't keep uninstalling updates forever.
>> A better solution would be to upgrade to WLM:
>> http://get.live.com/wlmail/overview
>> --
>> Gary VanderMolen [MS-MVP WLM]
>>
>>
>> "Leigh-ann" <Leighann@discussions.microsoft.com> wrote in message news:5D36DC29-92E6-41C5-9419-F58665BA704D@microsoft.com...
>> >
>> >
>> > "Rod H" wrote:
>> >
>> >> What's the fix? Remove KB933928? What kind of trouble do I get into if I
>> >> remove that update? MS should issue another update to resolve...its urgent !
>> >>
>> >> Advice please ....TIA
>> >
>> > I have the same problem and it is SO ANNOYING! I've deleted the KB thing
>> > before and it corrected the problem. An update must have reinstalled it
>> > because I'm back to the drawing board. Does anyone have any new solution?
>>
>>
>>

Rather than uninstall McAfee, I went into Security Center & disabled the
Email Scanning. I then rebooted and was able to choose my email recipients
again. I have a paid up subscription to McAfee & hated to uninstall it.
Hopefully this may help someone else with the same problem. I still haven't
installed the KB 933928 update!

Thanks, Denny

"iawins" wrote:

> I had this problem earlier and fixed by removing KB933928. Recently, I have
> been out of town & on my retrun am having the problem again. I install my
> updates manually & KB933928 hasn't been installed. Is there another cause to
> this problem? I can't double click on contacts either, to send or obtain
> email address. I am limited to finding an old email & replying. I use McAfee
> virus protection!
>
> Thanks, Denny
>
> "Gary VanderMolen" wrote:
>
> > You can't keep uninstalling updates forever.
> > A better solution would be to upgrade to WLM:
> > http://get.live.com/wlmail/overview
> > --
> > Gary VanderMolen [MS-MVP WLM]
> >
> >
> > "Leigh-ann" <Leighann@discussions.microsoft.com> wrote in message news:5D36DC29-92E6-41C5-9419-F58665BA704D@microsoft.com...
> > >
> > >
> > > "Rod H" wrote:
> > >
> > >> What's the fix? Remove KB933928? What kind of trouble do I get into if I
> > >> remove that update? MS should issue another update to resolve...its urgent !
> > >>
> > >> Advice please ....TIA
> > >
> > > I have the same problem and it is SO ANNOYING! I've deleted the KB thing
> > > before and it corrected the problem. An update must have reinstalled it
> > > because I'm back to the drawing board. Does anyone have any new solution?
> >
> >
> >

Let's hope your partial fix lasts, but from similar reports I have seen,
I think your problem will return in time.

--
Gary VanderMolen, MS-MVP (WLMail)


"iawins" <iawins@discussions.microsoft.com> wrote in message news:E0E152B0-8E5C-42D2-999C-15FB4248E103@microsoft.com...
> Rather than uninstall McAfee, I went into Security Center & disabled the
> Email Scanning. I then rebooted and was able to choose my email recipients
> again. I have a paid up subscription to McAfee & hated to uninstall it.
> Hopefully this may help someone else with the same problem. I still haven't
> installed the KB 933928 update!
>
> Thanks, Denny
>
> "iawins" wrote:
>
>> I had this problem earlier and fixed by removing KB933928. Recently, I have
>> been out of town & on my retrun am having the problem again. I install my
>> updates manually & KB933928 hasn't been installed. Is there another cause to
>> this problem? I can't double click on contacts either, to send or obtain
>> email address. I am limited to finding an old email & replying. I use McAfee
>> virus protection!
>>
>> Thanks, Denny
>>
>> "Gary VanderMolen" wrote:
>>
>> > You can't keep uninstalling updates forever.
>> > A better solution would be to upgrade to WLM:
>> > http://get.live.com/wlmail/overview
>> > --
>> > Gary VanderMolen [MS-MVP WLM]
>> >
>> >
>> > "Leigh-ann" <Leighann@discussions.microsoft.com> wrote in message news:5D36DC29-92E6-41C5-9419-F58665BA704D@microsoft.com...
>> > >
>> > >
>> > > "Rod H" wrote:
>> > >
>> > >> What's the fix? Remove KB933928? What kind of trouble do I get into if I
>> > >> remove that update? MS should issue another update to resolve...its urgent !
>> > >>
>> > >> Advice please ....TIA
>> > >
>> > > I have the same problem and it is SO ANNOYING! I've deleted the KB thing
>> > > before and it corrected the problem. An update must have reinstalled it
>> > > because I'm back to the drawing board. Does anyone have any new solution?
>> >
>> >
>> >