Windows Mail - cannot receive or send

"kibi" <kibi@discussions.microsoft.com> wrote in message
news:4BB22AE2-BF9D-4627-9330-4FA8EF19AB5C@microsoft.com...
>
> The turning off of the e-mail scanning and removing and adding the account
> didn't help. How do I uninstall Norton?


Control Panel | Add or Remove Programs and then see
Symantec NAV, NIS, NSW Removal:
http://basconotw.mvps.org/SymRem.htm

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

kibi;2937269 Wrote:
> The turning off of the e-mail scanning and removing and adding the
> account
> didn't help. How do I uninstall Norton?
>
> kibi
>
> "jkp" wrote:
>
> >
> > Hi all,
> >
> > Noticed the same problem after the automatic windows mail update a
> > couple days ago.
> >
> > I just tried the following and it seems to have corrected the
> problem.
> > It's a fix taken from
> >
> > "http://www.oehelp.com/OETips.aspx#3"
> >
> >
> > It's important to follow the instructions in the last paragraph
> > carefully.
> >
> >
> > -----------------------------------------------------------------
> > WINDOWS MAIL in VISTA: People are experiencing huge problems with
> > Windows Mail in Vista due to antivirus software.
> >
> > In most cases, it is sufficient to turn off email scanning (incoming
> > and outgoing) and then remove your Email account, close and reopen
> > Windows Mail, and then add your email account back again. However, in
> > some circumstances, it is necessary to uninstall the antivirus
> software
> > completely, as it is not compatible with Windows Mail (McAfee for
> > instance is an example of this). If you encounter compatibility
> > problems when email scanning is disabled, then find another antivirus
> > program. There are plenty out there that do not impair the
> > functionality of Windows Mail.
> >
> >
> >
> >
> >
> > -AFTER TURNING OFF EMAIL SCANNING, REMOVE YOUR MAIL ACCOUNTS, THEN
> > CLOSE AND REOPEN OE OR WINMAIL, AND THEN ADD YOUR ACCOUNTS BACK
> AGAIN.
> > THIS WILL \"FIX\" ANY CHANGES THAT THE ANTIVIRUS SOFTWARE MADE TO THE
> > ACCOUNT SETTINGS. -
> >
> >
> -----------------------------------------------------------------------
> >
> > Good luck
> >
> > JKP
> >
> >
> > --
> > jkp
> >
> ------------------------------------------------------------------------
> > jkp's Profile: http://forums.techarena.in/member.php?userid=26822
> > View this thread: http://forums.techarena.in/showthread.php?t=765826
> >
> > http://forums.techarena.in
> >
> >
Kibi,

Sorry I didn't notice it before, but there is a missing step in the
instructions copied from

"http://www.oehelp.com/OETips.aspx#3"

After removing the accounts and closing WinMail, I *rebooted* the PC
and then added them back again onto a "refreshed" system.

btw, I have a Lenovo desktop, w/dual processor and running Vista Home
Premium...
and I WILL be replacing Norton with Avast as soon as the initial
license expires.

jkp


--
jkp
------------------------------------------------------------------------
jkp's Profile: http://forums.techarena.in/member.php?userid=26822
View this thread: http://forums.techarena.in/showthread.php?t=765826

http://forums.techarena.in

"jkp" <jkp.2sbsvj@DoNotSpam.com> wrote in message news:jkp.2sbsvj@DoNotSpam.com...
>
> btw, I have a Lenovo desktop, w/dual processor and running Vista Home
> Premium...
> and I WILL be replacing Norton with Avast as soon as the initial
> license expires.

Why wait?
--
Gary VanderMolen

I had to delete/remove the account and then start over again.... then it
finaly worked!

"Gary VanderMolen" wrote:

> "jkp" <jkp.2sbsvj@DoNotSpam.com> wrote in message news:jkp.2sbsvj@DoNotSpam.com...
> >
> > btw, I have a Lenovo desktop, w/dual processor and running Vista Home
> > Premium...
> > and I WILL be replacing Norton with Avast as soon as the initial
> > license expires.
>
> Why wait?
> --
> Gary VanderMolen
>
>
>

How about AVG Professional? I use Windows Mail. It worked for about 2 weeks.
Perfectly. Then one day, I could send mail, but when I tried to receive mail,
it came back with the error "Connection was refused by the server". Spent 3
hours on the phone with ISP tech support. Uninstalled AVG, deleted email ID,
closed WinMail, reopened WinMail, recreated account, still got same error.
Turned off firewall; no help. ISP finally suggested Thunderbird email.
Downloaded Thunderbird, installed, setup account,,,,still able to send mail,
but same error on trying to receive. Called ISP back and they said:
:"Microsoft problem with Vista,,,,call them."
Any help?

"Gary VanderMolen" wrote:

> Norton antivirus is not compatible with Windows Mail.
> Many users have posted here with reports saying that no relief
> was obtained until they completely uninstalled Norton.
> The same goes for McAfee.
>
> Gary VanderMolen
>
>
> "Volpone43" <Volpone43@discussions.microsoft.com> wrote in message news:0FA2DDF5-80C6-41D8-A312-8599E553F899@microsoft.com...
> > This morning Vista Home did an automatic update. Since then I cannot access
> > or send email. The message is
> >
> > "The connection to the server has failed. Account: 'mail.btinternet.com',
> > Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> > Socket Error: 10061, Error Number: 0x800CCC0E"
> >
> > I have done a system restore but to no avail.The mail worked fine before. I
> > have tried turning off email scanning from Norton but that does not seem to
> > make any difference.
> >
> > Any suggestions would be appreciated
>
>
>

Please post the entire error message.

Are you connected to your ISP's network (i.e.. at home, not on some unknown
wireless network) when this error occurs?



"DonsComputers" <DonsComputers@discussions.microsoft.com> wrote in message
news:91FAC845-ACBE-49DA-BC4D-A33E63670941@microsoft.com...
> How about AVG Professional? I use Windows Mail. It worked for about 2
> weeks.
> Perfectly. Then one day, I could send mail, but when I tried to receive
> mail,
> it came back with the error "Connection was refused by the server". Spent
> 3
> hours on the phone with ISP tech support. Uninstalled AVG, deleted email
> ID,
> closed WinMail, reopened WinMail, recreated account, still got same error.
> Turned off firewall; no help. ISP finally suggested Thunderbird email.
> Downloaded Thunderbird, installed, setup account,,,,still able to send
> mail,
> but same error on trying to receive. Called ISP back and they said:
> :"Microsoft problem with Vista,,,,call them."
> Any help?
>
> "Gary VanderMolen" wrote:
>
>> Norton antivirus is not compatible with Windows Mail.
>> Many users have posted here with reports saying that no relief
>> was obtained until they completely uninstalled Norton.
>> The same goes for McAfee.
>>
>> Gary VanderMolen
>>
>>
>> "Volpone43" <Volpone43@discussions.microsoft.com> wrote in message
>> news:0FA2DDF5-80C6-41D8-A312-8599E553F899@microsoft.com...
>> > This morning Vista Home did an automatic update. Since then I cannot
>> > access
>> > or send email. The message is
>> >
>> > "The connection to the server has failed. Account:
>> > 'mail.btinternet.com',
>> > Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL):
>> > No,
>> > Socket Error: 10061, Error Number: 0x800CCC0E"
>> >
>> > I have done a system restore but to no avail.The mail worked fine
>> > before. I
>> > have tried turning off email scanning from Norton but that does not
>> > seem to
>> > make any difference.
>> >
>> > Any suggestions would be appreciated
>>
>>
>>

You should have asked for advice here right away instead of doing
all those attempted fixes which had no bearing on the problem.

Can you right-click on the error message, select Copy, and paste it
into a reply here? You can obscure any sensitive information like
usernames, but leave domain names intact.

Gary VanderMolen

"DonsComputers" <DonsComputers@discussions.microsoft.com> wrote in message
news:91FAC845-ACBE-49DA-BC4D-A33E63670941@microsoft.com...
> How about AVG Professional? I use Windows Mail. It worked for about 2 weeks.
> Perfectly. Then one day, I could send mail, but when I tried to receive mail,
> it came back with the error "Connection was refused by the server". Spent 3
> hours on the phone with ISP tech support. Uninstalled AVG, deleted email ID,
> closed WinMail, reopened WinMail, recreated account, still got same error.
> Turned off firewall; no help. ISP finally suggested Thunderbird email.
> Downloaded Thunderbird, installed, setup account,,,,still able to send mail,
> but same error on trying to receive. Called ISP back and they said:
> :"Microsoft problem with Vista,,,,call them."
> Any help?
>
> "Gary VanderMolen" wrote:
>
>> Norton antivirus is not compatible with Windows Mail.
>> Many users have posted here with reports saying that no relief
>> was obtained until they completely uninstalled Norton.
>> The same goes for McAfee.
>>
>> Gary VanderMolen
>>
>>
>> "Volpone43" <Volpone43@discussions.microsoft.com> wrote in message news:0FA2DDF5-80C6-41D8-A312-8599E553F899@microsoft.com...
>> > This morning Vista Home did an automatic update. Since then I cannot access
>> > or send email. The message is
>> >
>> > "The connection to the server has failed. Account: 'mail.btinternet.com',
>> > Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
>> > Socket Error: 10061, Error Number: 0x800CCC0E"
>> >
>> > I have done a system restore but to no avail.The mail worked fine before. I
>> > have tried turning off email scanning from Norton but that does not seem to
>> > make any difference.
>> >
>> > Any suggestions would be appreciated
>>
>>
>>