Windows Mail - cannot receive or send

Another "me too"?
There is no one-size-fix-fits-all.

Gary VanderMolen


"Mad4Miles" <Mad4Miles@discussions.microsoft.com> wrote in message news:A491BCA9-0906-436A-BBAD-AF61F818EBDF@microsoft.com...
> Sign me up for the problem too! Any one know what to do???
>
> "Volpone43" wrote:
>
>> This morning Vista Home did an automatic update. Since then I cannot access
>> or send email. The message is
>>
>> "The connection to the server has failed. Account: 'mail.btinternet.com',
>> Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
>> Socket Error: 10061, Error Number: 0x800CCC0E"
>>
>> I have done a system restore but to no avail.The mail worked fine before. I
>> have tried turning off email scanning from Norton but that does not seem to
>> make any difference.
>>
>> Any suggestions would be appreciated

The answer to what question?

Gary VanderMolen


"Wendy" <Wendy@discussions.microsoft.com> wrote in message news:6236D876-85B3-4241-AA06-579D08216925@microsoft.com...
> Me too does anyone have an answer yet
>
> "Mad4Miles" wrote:
>
>> Sign me up for the problem too! Any one know what to do???
>>
>> "Volpone43" wrote:
>>
>> > This morning Vista Home did an automatic update. Since then I cannot access
>> > or send email. The message is
>> >
>> > "The connection to the server has failed. Account: 'mail.btinternet.com',
>> > Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
>> > Socket Error: 10061, Error Number: 0x800CCC0E"
>> >
>> > I have done a system restore but to no avail.The mail worked fine before. I
>> > have tried turning off email scanning from Norton but that does not seem to
>> > make any difference.
>> >
>> > Any suggestions would be appreciated

"Volpone43" <Volpone43@discussions.microsoft.com> wrote in message
news:0FA2DDF5-80C6-41D8-A312-8599E553F899@microsoft.com...
> This morning Vista Home did an automatic update. Since then I cannot
> access
> or send email. The message is
>
> "The connection to the server has failed. Account: 'mail.btinternet.com',
> Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> Socket Error: 10061, Error Number: 0x800CCC0E"
>
> I have done a system restore but to no avail.The mail worked fine before.
> I
> have tried turning off email scanning from Norton but that does not seem
> to
> make any difference.
>
> Any suggestions would be appreciated

1. Email scanning should be turned off in any anti-virus. It provides no
protection not provided by the regular resident program.
Beside that, McAfee and Norton are not compatible with Windows Mail.

2. Are you sure those are the correct settings for BTImtermet? Check their
Web page and use the instructions for Outlook Express.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

I too have had the same problem after the automatic update of Vista Home.
Not only was I unable to access my emails, but I was also unable to access
the internet - I wasn't even able to access my router. I think that the
problem lies with 2 of the updates - KB933566 for Internet Explorer and
KB929123 for Windows Mail. I uninstalled both updates and was then able to
access my emails and use the internet normally. I then reinstalled both
updates and the problem returned. I have now uninstalled these updates
again and have set them as hidden updates to prevent this problem again.

"Volpone43" <Volpone43@discussions.microsoft.com> wrote in message
news:0FA2DDF5-80C6-41D8-A312-8599E553F899@microsoft.com...
> This morning Vista Home did an automatic update. Since then I cannot
> access
> or send email. The message is
>
> "The connection to the server has failed. Account: 'mail.btinternet.com',
> Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> Socket Error: 10061, Error Number: 0x800CCC0E"
>
> I have done a system restore but to no avail.The mail worked fine before.
> I
> have tried turning off email scanning from Norton but that does not seem
> to
> make any difference.
>
> Any suggestions would be appreciated

Thank you Dwarf

After uninstalling update KB929123, windows mail was able to connect again !

Remark : while the update KB929123 was uninstalled, I got an error message
from Norton...

"Dwarf" wrote:

> I too have had the same problem after the automatic update of Vista Home.
> Not only was I unable to access my emails, but I was also unable to access
> the internet - I wasn't even able to access my router. I think that the
> problem lies with 2 of the updates - KB933566 for Internet Explorer and
> KB929123 for Windows Mail. I uninstalled both updates and was then able to
> access my emails and use the internet normally. I then reinstalled both
> updates and the problem returned. I have now uninstalled these updates
> again and have set them as hidden updates to prevent this problem again.
>
> "Volpone43" <Volpone43@discussions.microsoft.com> wrote in message
> news:0FA2DDF5-80C6-41D8-A312-8599E553F899@microsoft.com...
> > This morning Vista Home did an automatic update. Since then I cannot
> > access
> > or send email. The message is
> >
> > "The connection to the server has failed. Account: 'mail.btinternet.com',
> > Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> > Socket Error: 10061, Error Number: 0x800CCC0E"
> >
> > I have done a system restore but to no avail.The mail worked fine before.
> > I
> > have tried turning off email scanning from Norton but that does not seem
> > to
> > make any difference.
> >
> > Any suggestions would be appreciated
>
>

Ah, there's a clue: "Norton".
[spits to clear palate]

Gary VanderMolen


"Houbara" <Houbara@discussions.microsoft.com> wrote in message news:053BE291-978F-4765-A6D0-D3E15E0AAB30@microsoft.com...
> Thank you Dwarf
>
> After uninstalling update KB929123, windows mail was able to connect again !
>
> Remark : while the update KB929123 was uninstalled, I got an error message
> from Norton...
>
> "Dwarf" wrote:
>
>> I too have had the same problem after the automatic update of Vista Home.
>> Not only was I unable to access my emails, but I was also unable to access
>> the internet - I wasn't even able to access my router. I think that the
>> problem lies with 2 of the updates - KB933566 for Internet Explorer and
>> KB929123 for Windows Mail. I uninstalled both updates and was then able to
>> access my emails and use the internet normally. I then reinstalled both
>> updates and the problem returned. I have now uninstalled these updates
>> again and have set them as hidden updates to prevent this problem again.
>>
>> "Volpone43" <Volpone43@discussions.microsoft.com> wrote in message
>> news:0FA2DDF5-80C6-41D8-A312-8599E553F899@microsoft.com...
>> > This morning Vista Home did an automatic update. Since then I cannot
>> > access
>> > or send email. The message is
>> >
>> > "The connection to the server has failed. Account: 'mail.btinternet.com',
>> > Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
>> > Socket Error: 10061, Error Number: 0x800CCC0E"
>> >
>> > I have done a system restore but to no avail.The mail worked fine before.
>> > I
>> > have tried turning off email scanning from Norton but that does not seem
>> > to
>> > make any difference.
>> >
>> > Any suggestions would be appreciated
>>
>>

i tried deleting something close to that update and i still recv'd this error:

The connection to the server has failed. Account: 'mail.bellsouth.net',
Server: 'mail.bellsouth.net', Protocol: POP3, Port: 995, Secure(SSL): Yes,
Socket Error: 10060, Error Number: 0x800CCC0E


like everyone else.... program worked before- now all of the sudden- it
just does not want to work... HELP!! :-)



"Gary VanderMolen" wrote:

> Ah, there's a clue: "Norton".
> [spits to clear palate]
>
> Gary VanderMolen
>
>
> "Houbara" <Houbara@discussions.microsoft.com> wrote in message news:053BE291-978F-4765-A6D0-D3E15E0AAB30@microsoft.com...
> > Thank you Dwarf
> >
> > After uninstalling update KB929123, windows mail was able to connect again !
> >
> > Remark : while the update KB929123 was uninstalled, I got an error message
> > from Norton...
> >
> > "Dwarf" wrote:
> >
> >> I too have had the same problem after the automatic update of Vista Home.
> >> Not only was I unable to access my emails, but I was also unable to access
> >> the internet - I wasn't even able to access my router. I think that the
> >> problem lies with 2 of the updates - KB933566 for Internet Explorer and
> >> KB929123 for Windows Mail. I uninstalled both updates and was then able to
> >> access my emails and use the internet normally. I then reinstalled both
> >> updates and the problem returned. I have now uninstalled these updates
> >> again and have set them as hidden updates to prevent this problem again.
> >>
> >> "Volpone43" <Volpone43@discussions.microsoft.com> wrote in message
> >> news:0FA2DDF5-80C6-41D8-A312-8599E553F899@microsoft.com...
> >> > This morning Vista Home did an automatic update. Since then I cannot
> >> > access
> >> > or send email. The message is
> >> >
> >> > "The connection to the server has failed. Account: 'mail.btinternet.com',
> >> > Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> >> > Socket Error: 10061, Error Number: 0x800CCC0E"
> >> >
> >> > I have done a system restore but to no avail.The mail worked fine before.
> >> > I
> >> > have tried turning off email scanning from Norton but that does not seem
> >> > to
> >> > make any difference.
> >> >
> >> > Any suggestions would be appreciated
> >>
> >>
>
>

"MarvLo" <MarvLo@discussions.microsoft.com> wrote in message
news:C0F07649-8360-47AD-AC51-65E275F47B03@microsoft.com...
>i tried deleting something close to that update and i still recv'd this
>error:
>
> The connection to the server has failed. Account: 'mail.bellsouth.net',
> Server: 'mail.bellsouth.net', Protocol: POP3, Port: 995, Secure(SSL): Yes,
> Socket Error: 10060, Error Number: 0x800CCC0E
>
> like everyone else.... program worked before- now all of the sudden- it
> just does not want to work... HELP!! :-)


If you have Norton or McAfee uninstall them.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

Hi all,

Noticed the same problem after the automatic windows mail update a
couple days ago.

I just tried the following and it seems to have corrected the problem.
It's a fix taken from

"http://www.oehelp.com/OETips.aspx#3"


It's important to follow the instructions in the last paragraph
carefully.


-----------------------------------------------------------------
WINDOWS MAIL in VISTA: People are experiencing huge problems with
Windows Mail in Vista due to antivirus software.

In most cases, it is sufficient to turn off email scanning (incoming
and outgoing) and then remove your Email account, close and reopen
Windows Mail, and then add your email account back again. However, in
some circumstances, it is necessary to uninstall the antivirus software
completely, as it is not compatible with Windows Mail (McAfee for
instance is an example of this). If you encounter compatibility
problems when email scanning is disabled, then find another antivirus
program. There are plenty out there that do not impair the
functionality of Windows Mail.





-AFTER TURNING OFF EMAIL SCANNING, REMOVE YOUR MAIL ACCOUNTS, THEN
CLOSE AND REOPEN OE OR WINMAIL, AND THEN ADD YOUR ACCOUNTS BACK AGAIN.
THIS WILL \"FIX\" ANY CHANGES THAT THE ANTIVIRUS SOFTWARE MADE TO THE
ACCOUNT SETTINGS. -

-----------------------------------------------------------------------

Good luck

JKP


--
jkp
------------------------------------------------------------------------
jkp's Profile: http://forums.techarena.in/member.php?userid=26822
View this thread: http://forums.techarena.in/showthread.php?t=765826

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The turning off of the e-mail scanning and removing and adding the account
didn't help. How do I uninstall Norton?

kibi

"jkp" wrote:

>
> Hi all,
>
> Noticed the same problem after the automatic windows mail update a
> couple days ago.
>
> I just tried the following and it seems to have corrected the problem.
> It's a fix taken from
>
> "http://www.oehelp.com/OETips.aspx#3"
>
>
> It's important to follow the instructions in the last paragraph
> carefully.
>
>
> -----------------------------------------------------------------
> WINDOWS MAIL in VISTA: People are experiencing huge problems with
> Windows Mail in Vista due to antivirus software.
>
> In most cases, it is sufficient to turn off email scanning (incoming
> and outgoing) and then remove your Email account, close and reopen
> Windows Mail, and then add your email account back again. However, in
> some circumstances, it is necessary to uninstall the antivirus software
> completely, as it is not compatible with Windows Mail (McAfee for
> instance is an example of this). If you encounter compatibility
> problems when email scanning is disabled, then find another antivirus
> program. There are plenty out there that do not impair the
> functionality of Windows Mail.
>
>
>
>
>
> -AFTER TURNING OFF EMAIL SCANNING, REMOVE YOUR MAIL ACCOUNTS, THEN
> CLOSE AND REOPEN OE OR WINMAIL, AND THEN ADD YOUR ACCOUNTS BACK AGAIN.
> THIS WILL \"FIX\" ANY CHANGES THAT THE ANTIVIRUS SOFTWARE MADE TO THE
> ACCOUNT SETTINGS. -
>
> -----------------------------------------------------------------------
>
> Good luck
>
> JKP
>
>
> --
> jkp
> ------------------------------------------------------------------------
> jkp's Profile: http://forums.techarena.in/member.php?userid=26822
> View this thread: http://forums.techarena.in/showthread.php?t=765826
>
> http://forums.techarena.in
>
>