Re: Windows Mail attachments won't open after installing IE8

[X-post to Vista Mail]

If you're not running McAfee Security Center, why are you replying to my
reply to someone else's post?

If you need assistance, please feel free to begin your own, new thread in
the appropriate newsgroup, Rainald.


Rainald Taesler wrote:
> PA Bear [MS MVP] wrote:
>
>> I'm afraid the onus is on McAfee's end, ElJay. Norton's already
>> released updates to make most of their apps supported in IE8. Now
>> it's McAfee's turn to get on the stick.
>>
>> PS: If McAfee Security Center's a freebie from your ISP, don't hold
>> your breath waiting for an update.
>
> I take the liberty to disagree.
> Sorry, NO.
> The problem AFAICS is *not* associated with virus protection.
> I have it on three computers running under Vista Business 32 (two with
> SP2, the other one with SP1).
>
> One of them was installed from scratch as a "test bed". SP1 and SP2 were
> added and then IE8.
> No programs installed except OE-Quotefix, "Total Commander", IrfanView
> and AdobeReader 9.
> The machine has not yet seen any anti-virus app.
>
> TXT-files (notepad) and DOCs (Wordpad) as well as PDFs can be opened
> initially.
> JPG-files crash (regardless of being associated with the Vista gallery
> wir with IrfanView).
> Thereafter even TXTs, DOCs and PDFs can not be opened anymore.
>
> Once a JPG has spoilt the system, only a new login will set things back
> (until the next JPG crash).
>
> Deleting the folders for "Temporary Internet files" (Content.IE5) in
> %LOCALAPPDATA%\Microsoft\Windows\Temporary Internet Files
> and
> %LOCALAPPDATA%\Microsoft\Windows\Temporary Internet Files\low
>
> cures the problem for a moment, but it returns after a while.
>
> Rainald
> P.S. As said in several replies to postings of yours, in the
> "vista.mail" NG, it's not a file-association problem.
> P.P.S The above said was for the almost virgin computer. On the other
> two - with a full set of programs installed, everything else (f.e. XLS,
> PPT, PPS) crashes too, once trying to open a JPG has spoilt the system.

PA Bear [MS MVP] wrote:

> [X-post to Vista Mail]
>
> If you're not running McAfee Security Center, why are you replying to
> my reply to someone else's post?
>
> If you need assistance, please feel free to begin your own, new
> thread in the appropriate newsgroup, Rainald.

I'm sorry, but obviously you did not read (or understand<?>) my posting
and/or are missing the context.

This thread *here* is the most current and AFAICS the most comprehensive
thread on the problem (bug) with WinMail attachments.
Gary started it out of good reasons.
And AFAICS it's *this* very thread where findings on the said problem
are to be posted. I do not see any reason why you want to send me away
(or should I say "throw me out"? <g>).

This thread for sure is not a thread on problems with McAffee.
Eljayem had reported what numerous other user reported (there's a number
of parallel threads in the "vista.mail" NG because of which Gary opened
this thread.)

It was *you* who pointed to McAffee and gave the thread a new direction.
As I think that what the discussion in this thread has been opened for
is NOT a problem with an anti-virus app, I carefully checked where to
attach a reply with my findings. This was your last reply on McAffee.
So I think it was not me to mis-use the thread.

Pls be so kind as to re-read my posting.
AFAICS so far in all if the related threads (here and in vista.mail) I
have really tried to "put meat to the bones". No one else has posted any
details.

Instead of accusing me of having posted in the wrong place, IMHO it
might really be of help, would you kindly try to follow Gary and me in
finding the reason(s) behind the bug.

Rainald

> Rainald Taesler wrote:
>> PA Bear [MS MVP] wrote:
>>
>>> I'm afraid the onus is on McAfee's end, ElJay. Norton's already
>>> released updates to make most of their apps supported in IE8. Now
>>> it's McAfee's turn to get on the stick.
>>>
>>> PS: If McAfee Security Center's a freebie from your ISP, don't hold
>>> your breath waiting for an update.
>>
>> I take the liberty to disagree.
>> Sorry, NO.
>> The problem AFAICS is *not* associated with virus protection.
>> I have it on three computers running under Vista Business 32 (two
>> with SP2, the other one with SP1).
>>
>> One of them was installed from scratch as a "test bed". SP1 and SP2
>> were added and then IE8.
>> No programs installed except OE-Quotefix, "Total Commander",
>> IrfanView and AdobeReader 9.
>> The machine has not yet seen any anti-virus app.
>>
>> TXT-files (notepad) and DOCs (Wordpad) as well as PDFs can be opened
>> initially.
>> JPG-files crash (regardless of being associated with the Vista
>> gallery wir with IrfanView).
>> Thereafter even TXTs, DOCs and PDFs can not be opened anymore.
>>
>> Once a JPG has spoilt the system, only a new login will set things
>> back (until the next JPG crash).
>>
>> Deleting the folders for "Temporary Internet files" (Content.IE5) in
>> %LOCALAPPDATA%\Microsoft\Windows\Temporary Internet Files
>> and
>> %LOCALAPPDATA%\Microsoft\Windows\Temporary Internet Files\low
>>
>> cures the problem for a moment, but it returns after a while.
>>
>> Rainald
>> P.S. As said in several replies to postings of yours, in the
>> "vista.mail" NG, it's not a file-association problem.
>> P.P.S The above said was for the almost virgin computer. On the other
>> two - with a full set of programs installed, everything else (f.e.
>> XLS, PPT, PPS) crashes too, once trying to open a JPG has spoilt the
>> system.

One OP per thread is the custom here, Rainald. That fact that someone else
hijacked the thread before you did is beside the point (as is the fact that
I chose to reply to the hijacker and the fact that the stupid newsserver
"lost" the OP's posts).

We're all experienced users and can keep tabs on multiple threads where the
same or similar behavior is being discussed.


Rainald Taesler wrote:
> PA Bear [MS MVP] wrote:
>
>> [X-post to Vista Mail]
>>
>> If you're not running McAfee Security Center, why are you replying to
>> my reply to someone else's post?
>>
>> If you need assistance, please feel free to begin your own, new
>> thread in the appropriate newsgroup, Rainald.
>
> I'm sorry, but obviously you did not read (or understand<?>) my posting
> and/or are missing the context.
<snip>

[X-post to Vista Mail]

PA Bear [MS MVP] wrote:

>>> If you're not running McAfee Security Center, why are you replying
>>> to my reply to someone else's post?
>>>
>>> If you need assistance, please feel free to begin your own, new
>>> thread in the appropriate newsgroup, Rainald.
>>
>> I'm sorry, but obviously you did not read (or understand<?>) my
>> posting and/or are missing the context.
>
> One OP per thread is the custom here, Rainald.

Believe me, dear PA Bear, that I know the way NGs work ;-) and have
heavily been working in NGs - the MS groups included - for many loooong
years.

A "One OP per thread" rule would be a good guideline (apart from the
fact that under logical aspects it's compulsory that there can only be 1
OP <gbg>).
Reality is different, however, and makes things difficult at times if
too many others jump in with their "mee-to"-postings.

> That fact that someone else hijacked the thread before you did is
> beside the point

1.) IMO ElJay did NOT hijack the thread. He did what's quite natural -
and what rather often makes a lot of sense -: He just posted that the
problem did appear in his side too.
AFAICS a possible problem with thread-drift did not appear until *you*
put the direction towards AV issues. It might perhaps have been better
to ask the "hijacker" to open a new thread and report there on his
software, especially AV.

2.) *I* did no hijacking at all.
I just reacted on your theory of AV being the reason for the troubles
(which as to my experience is not part of the game).

IMHO it was correct to post my findings deriving from intense testing in
three machines and having monitored all related threads in both groups.
If not correct and disturbing the discussion, it might have been up to
the OP (Gary) to say "pls get out of here".

> (as is the fact that I chose to reply to the hijacker and the fact
> that the stupid newsserver "lost" the OP's posts).

What might have been lost?
The OP of this thread is Gary. His posting is here.

> We're all experienced users and can keep tabs on multiple threads
> where the same or similar behavior is being discussed.

For sure.
But IMHO it would have been counter-productive to open a new thread and
post my findings there (x-posting to both related groups).
I had planned that but whilst putting a comprehensive report together I
came across Gary's new thread in here.
And therefore I just did what I have been used to for a dozen of years:
Post the findings in the thread where the issue is currently discussed.
Again: I can see no hijacking at all from my side. And I think that it
would have been posted my experience in a new thread.
To do real *WORK* in a NG - like in this case bug-hunting - IMO
requires to keep things *together*. IMHO there is no use in having the
to topic scattered all over the place.

This said:
Let's get back to work and hunting the bug. Interference by insisting on
non-existing rules commanding that a NG-thread would be a 1:1 game is
not part of a solution.

Rainald

"Rainald Taesler" wrote:

> [X-post to Vista Mail]
>
> PA Bear [MS MVP] wrote:
>
> >>> If you're not running McAfee Security Center, why are you replying
> >>> to my reply to someone else's post?
> >>>
> >>> If you need assistance, please feel free to begin your own, new
> >>> thread in the appropriate newsgroup, Rainald.
> >>
> >> I'm sorry, but obviously you did not read (or understand<?>) my
> >> posting and/or are missing the context.
> >
> > One OP per thread is the custom here, Rainald.
>
> Believe me, dear PA Bear, that I know the way NGs work ;-) and have
> heavily been working in NGs - the MS groups included - for many loooong
> years.
>
> A "One OP per thread" rule would be a good guideline (apart from the
> fact that under logical aspects it's compulsory that there can only be 1
> OP <gbg>).
> Reality is different, however, and makes things difficult at times if
> too many others jump in with their "mee-to"-postings.
>
> > That fact that someone else hijacked the thread before you did is
> > beside the point
>
> 1.) IMO ElJay did NOT hijack the thread. He did what's quite natural -
> and what rather often makes a lot of sense -: He just posted that the
> problem did appear in his side too.
> AFAICS a possible problem with thread-drift did not appear until *you*
> put the direction towards AV issues. It might perhaps have been better
> to ask the "hijacker" to open a new thread and report there on his
> software, especially AV.
>
> 2.) *I* did no hijacking at all.
> I just reacted on your theory of AV being the reason for the troubles
> (which as to my experience is not part of the game).
>
> IMHO it was correct to post my findings deriving from intense testing in
> three machines and having monitored all related threads in both groups.
> If not correct and disturbing the discussion, it might have been up to
> the OP (Gary) to say "pls get out of here".
>
> > (as is the fact that I chose to reply to the hijacker and the fact
> > that the stupid newsserver "lost" the OP's posts).
>
> What might have been lost?
> The OP of this thread is Gary. His posting is here.
>
> > We're all experienced users and can keep tabs on multiple threads
> > where the same or similar behavior is being discussed.
>
> For sure.
> But IMHO it would have been counter-productive to open a new thread and
> post my findings there (x-posting to both related groups).
> I had planned that but whilst putting a comprehensive report together I
> came across Gary's new thread in here.
> And therefore I just did what I have been used to for a dozen of years:
> Post the findings in the thread where the issue is currently discussed.
> Again: I can see no hijacking at all from my side. And I think that it
> would have been posted my experience in a new thread.
> To do real *WORK* in a NG - like in this case bug-hunting - IMO
> requires to keep things *together*. IMHO there is no use in having the
> to topic scattered all over the place.
>
> This said:
> Let's get back to work and hunting the bug. Interference by insisting on
> non-existing rules commanding that a NG-thread would be a 1:1 game is
> not part of a solution.
>
> Rainald

Ok, I am going to add to this. First, I am MCP. Second, the machine I am
going to mention is fresh out of the box with this problem.
It is a brand new HP system. The first thing I did was configure Windows
Mail for the customer's info, so we could get the keycode for one of her
programs. Attached was a PDF which would not open... error stating that no
program was associated with this file.... I went back and checked, Adobe
Reader 9 was installed, and pdf files were already associated with it. As
soon as I save the pdf attachment to the desktop, it opens. Go back and
attempt to open from Windows Mail, and it fails with the same error.
I also thought AV, so I uninstalled the demo, which had not been opened yet,
but no change in Windows Mail.

Let me stress that this is fresh out of the box, ordered directly from the
MFG. My customer really would like an answer to this problem besides "use a
different email program"
Thank you

Assuming IE8 was not preinstalled on this brand-new machine:

What anti-virus application or security suite was installed when you
upgraded to IE8 and was the version supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

What AV app is installed now?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Lance wrote:
<snip>
> Ok, I am going to add to this. First, I am MCP. Second, the machine I am
> going to mention is fresh out of the box with this problem.
> It is a brand new HP system. The first thing I did was configure Windows
> Mail for the customer's info, so we could get the keycode for one of her
> programs. Attached was a PDF which would not open... error stating that no
> program was associated with this file.... I went back and checked, Adobe
> Reader 9 was installed, and pdf files were already associated with it. As
> soon as I save the pdf attachment to the desktop, it opens. Go back and
> attempt to open from Windows Mail, and it fails with the same error.
> I also thought AV, so I uninstalled the demo, which had not been opened
> yet,
> but no change in Windows Mail.
>
> Let me stress that this is fresh out of the box, ordered directly from the
> MFG. My customer really would like an answer to this problem besides "use
> a
> different email program"
> Thank you

Actually, it is still running IE7. The Demo AV was Norton, but I uninstalled
it. Still had the problem after the uninstall. The unit now has Avast
Professional but that didnt change the problem either.
The problem seems to lie squarely with Windows Mail.

"PA Bear [MS MVP]" wrote:

> Assuming IE8 was not preinstalled on this brand-new machine:
>
> What anti-virus application or security suite was installed when you
> upgraded to IE8 and was the version supported in IE8? What anti-spyware
> applications (other than Defender)? What third-party firewall (if any)?
> Were any of these applications running in the background when you installed
> IE8?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> What AV app is installed now?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
> Lance wrote:
> <snip>
> > Ok, I am going to add to this. First, I am MCP. Second, the machine I am
> > going to mention is fresh out of the box with this problem.
> > It is a brand new HP system. The first thing I did was configure Windows
> > Mail for the customer's info, so we could get the keycode for one of her
> > programs. Attached was a PDF which would not open... error stating that no
> > program was associated with this file.... I went back and checked, Adobe
> > Reader 9 was installed, and pdf files were already associated with it. As
> > soon as I save the pdf attachment to the desktop, it opens. Go back and
> > attempt to open from Windows Mail, and it fails with the same error.
> > I also thought AV, so I uninstalled the demo, which had not been opened
> > yet,
> > but no change in Windows Mail.
> >
> > Let me stress that this is fresh out of the box, ordered directly from the
> > MFG. My customer really would like an answer to this problem besides "use
> > a
> > different email program"
> > Thank you
>
>

cf.
http://groups.google.com/group/micro...707c8ac7840a87
&ff

Is it Windows Mail or Windows Live Mail?

Have you read any of the other posts in this somewhat long-in-the-tooth
thread?

Was the Norton application (whatever it was) running in the background when
you installed IE8? Was the NAV free-trial still valid when you uninstalled
it? Have you downloaded and run the Norton Removal Tool?

Repost:

No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/de...px?&prid=13043

My personal recommendations include:

=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.

=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.

=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.

=> Reboot twice after installing or uninstalling IE8.

=> For best chance of success with IE8, make certain that your anti-virus
application, any anti-spyware applications (other than Defender), and your
third-party firewall (if any) are supported in IE8 Final before you decide
install it.
--
~PA Bear

Lance wrote:
> Actually, it is still running IE7. The Demo AV was Norton, but I
> uninstalled it. Still had the problem after the uninstall. The unit now
> has
> Avast Professional but that didnt change the problem either.
> The problem seems to lie squarely with Windows Mail.
>
> "PA Bear [MS MVP]" wrote:
>> Assuming IE8 was not preinstalled on this brand-new machine:
>>
>> What anti-virus application or security suite was installed when you
>> upgraded to IE8 and was the version supported in IE8? What anti-spyware
>> applications (other than Defender)? What third-party firewall (if any)?
>> Were any of these applications running in the background when you
>> installed
>> IE8?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> What AV app is installed now?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>> Lance wrote:
>> <snip>
>>> Ok, I am going to add to this. First, I am MCP. Second, the machine I am
>>> going to mention is fresh out of the box with this problem.
>>> It is a brand new HP system. The first thing I did was configure Windows
>>> Mail for the customer's info, so we could get the keycode for one of her
>>> programs. Attached was a PDF which would not open... error stating that
>>> no
>>> program was associated with this file.... I went back and checked, Adobe
>>> Reader 9 was installed, and pdf files were already associated with it.
>>> As
>>> soon as I save the pdf attachment to the desktop, it opens. Go back and
>>> attempt to open from Windows Mail, and it fails with the same error.
>>> I also thought AV, so I uninstalled the demo, which had not been opened
>>> yet,
>>> but no change in Windows Mail.
>>>
>>> Let me stress that this is fresh out of the box, ordered directly from
>>> the
>>> MFG. My customer really would like an answer to this problem besides
>>> "use
>>> a
>>> different email program"
>>> Thank you

Lance wrote :

I assume that IE8 has not been installed by HP.
So it must be something different than we were discussing in here.

Do have the problem with opening attachments with other file types too?
Most critical are JPGs and TXTs.
If so: Which types do crash?
Which error messages do you receive?

As to PDF-files:

> Ok, I am going to add to this. First, I am MCP. Second, the machine I
> am going to mention is fresh out of the box with this problem.
> It is a brand new HP system. The first thing I did was configure
> Windows Mail for the customer's info, so we could get the keycode for
> one of her programs. Attached was a PDF which would not open... error
> stating that no program was associated with this file.... I went back
> and checked, Adobe Reader 9 was installed, and pdf files were already
> associated with it. As soon as I save the pdf attachment to the
> desktop, it opens. Go back and attempt to open from Windows Mail, and
> it fails with the same error.

Problems with file-associations for PDFs are a common issue.
That a PDF can be opened when saved does not mean that there is a
correct association for opening attachments in WinMail.

Try the following steps:
1.) Set WinMail as the standard mail-handler
Control Panel | Standard Programs

2.) Delete the file associations using UNASSOC [1]
Then run a repair of Adobe Reader (Help | Repair ).

In case this would not cure the problem:

> I also thought AV, so I uninstalled the demo, which had not been
> opened yet, but no change in Windows Mail.

In case it was Norton AV, run the "Remove Tool"[2] in addition

> Let me stress that this is fresh out of the box, ordered directly
> from the MFG.

Nobody's perfect :-(
At times even the pre-installs from the MFGs are not error-free.

Rainald
[1]
http://www.winhelponline.com/article...dows-Mail.html
[2]
http://service1.symantec.com/Support....nsf&view=doci
d&pid=2007020923124413&pkb=sharedtech

I think its a known issue with pdf files. That problem is unrelated to the
other one where no attachments appear to be opening.

steve

"Lance" <Lance@discussions.microsoft.com> wrote in message
news:8FE7A18F-873C-4E06-BA93-0684ABFC4AD6@microsoft.com...
>
>
> "Rainald Taesler" wrote:
>
>> [X-post to Vista Mail]
>>
>> PA Bear [MS MVP] wrote:
>>
>> >>> If you're not running McAfee Security Center, why are you replying
>> >>> to my reply to someone else's post?
>> >>>
>> >>> If you need assistance, please feel free to begin your own, new
>> >>> thread in the appropriate newsgroup, Rainald.
>> >>
>> >> I'm sorry, but obviously you did not read (or understand<?>) my
>> >> posting and/or are missing the context.
>> >
>> > One OP per thread is the custom here, Rainald.
>>
>> Believe me, dear PA Bear, that I know the way NGs work ;-) and have
>> heavily been working in NGs - the MS groups included - for many loooong
>> years.
>>
>> A "One OP per thread" rule would be a good guideline (apart from the
>> fact that under logical aspects it's compulsory that there can only be 1
>> OP <gbg>).
>> Reality is different, however, and makes things difficult at times if
>> too many others jump in with their "mee-to"-postings.
>>
>> > That fact that someone else hijacked the thread before you did is
>> > beside the point
>>
>> 1.) IMO ElJay did NOT hijack the thread. He did what's quite natural -
>> and what rather often makes a lot of sense -: He just posted that the
>> problem did appear in his side too.
>> AFAICS a possible problem with thread-drift did not appear until *you*
>> put the direction towards AV issues. It might perhaps have been better
>> to ask the "hijacker" to open a new thread and report there on his
>> software, especially AV.
>>
>> 2.) *I* did no hijacking at all.
>> I just reacted on your theory of AV being the reason for the troubles
>> (which as to my experience is not part of the game).
>>
>> IMHO it was correct to post my findings deriving from intense testing in
>> three machines and having monitored all related threads in both groups.
>> If not correct and disturbing the discussion, it might have been up to
>> the OP (Gary) to say "pls get out of here".
>>
>> > (as is the fact that I chose to reply to the hijacker and the fact
>> > that the stupid newsserver "lost" the OP's posts).
>>
>> What might have been lost?
>> The OP of this thread is Gary. His posting is here.
>>
>> > We're all experienced users and can keep tabs on multiple threads
>> > where the same or similar behavior is being discussed.
>>
>> For sure.
>> But IMHO it would have been counter-productive to open a new thread and
>> post my findings there (x-posting to both related groups).
>> I had planned that but whilst putting a comprehensive report together I
>> came across Gary's new thread in here.
>> And therefore I just did what I have been used to for a dozen of years:
>> Post the findings in the thread where the issue is currently discussed.
>> Again: I can see no hijacking at all from my side. And I think that it
>> would have been posted my experience in a new thread.
>> To do real *WORK* in a NG - like in this case bug-hunting - IMO
>> requires to keep things *together*. IMHO there is no use in having the
>> to topic scattered all over the place.
>>
>> This said:
>> Let's get back to work and hunting the bug. Interference by insisting on
>> non-existing rules commanding that a NG-thread would be a 1:1 game is
>> not part of a solution.
>>
>> Rainald
>
> Ok, I am going to add to this. First, I am MCP. Second, the machine I am
> going to mention is fresh out of the box with this problem.
> It is a brand new HP system. The first thing I did was configure Windows
> Mail for the customer's info, so we could get the keycode for one of her
> programs. Attached was a PDF which would not open... error stating that no
> program was associated with this file.... I went back and checked, Adobe
> Reader 9 was installed, and pdf files were already associated with it. As
> soon as I save the pdf attachment to the desktop, it opens. Go back and
> attempt to open from Windows Mail, and it fails with the same error.
> I also thought AV, so I uninstalled the demo, which had not been opened
> yet,
> but no change in Windows Mail.
>
> Let me stress that this is fresh out of the box, ordered directly from the
> MFG. My customer really would like an answer to this problem besides "use
> a
> different email program"
> Thank you