Re: Windows Mail attachments won't open after installing IE8

Responses inline.
[cross-posting to the newsgroup microsoft.public.windows.vista.mail]

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message news:%23zrd1hCtJHA.4632@TK2MSFTNGP06.phx.gbl...
> Are all of them running WLMail v14.0.8064.0206, Gary?

No, this is for Windows Mail, the client that comes included with Vista.

> Is IE configured as the default browser?

Yes. Even resetting this in Default Programs has no effect.

> Can't open any attachments or just certain attachments? What happens when
> they try to open one of these attachments?

It affects all attachments. The typical error message is
"The file could not be found. (C:\windows\system32\...)
It's as though something is pointing to the wrong location for
temporary files.

--
Gary VanderMolen, MS-MVP (Mail)


> Are the settings in WLMail Tools
> | Options | Security properly configured?
>
> Gary VanderMolen wrote:
>> I'm starting to see a lot of complaints from Windows Mail users
>> who are unable to open attachments after installing the new IE8 browser.
>> I'm surprised this issue wasn't mentioned during IE8 beta testing.
>> Does anyone have a suggested fix?

Thanks for your input, PA Bear.
I'm cross-posting this to the newsgroup microsoft.public.windows.vista.mail,
so that more of the affected users will be clued in.

--
Gary VanderMolen, MS-MVP (Mail)


"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message news:%23J8TjaJtJHA.528@TK2MSFTNGP06.phx.gbl...
> AFAIK, no version of McAfee Security Center (freebie from your ISP?) or any
> other McAfee application is supported in IE8 yet.
>
> After first disabling (a) all components of McAfee Security Center & (b)
> Ad-Aware's Guard and Ad-Watch** AND THEN (c) enabling the Windows Firewall,
> uninstall IE8 & reboot twice afterwards.
>
> How to uninstall or remove Internet Explorer 8
> http://support.microsoft.com/kb/957700
>
> NB: Do NOT use System Restore to remove IE8!!
>
> Once you've confirmed that your version of McAfee Security Center is
> supported in IE8 (or after you've uninstalled it, run the McAfee Consumer
> Products Removal tool, rebooted twice, and then installed an anti-virus
> application/security suite that is supported in IE8), you might consider
> reinstalling IE8 in the same environment in which you uninstalled it.
>
> Good luck!
>
>
> Eljayem wrote:
>> 01. Yes, Windows Mail IS configured as the default mail handler (in
>> Windows
>> VISTA (Home Prem SP-1) and Windows Mail.
>>
>> 02. I use McAfee's Security Center ... All up-to-date, incldg:
>> SecCtr v:8.1.175, VirusScan v:12.1.110 (DAT's updtd yday), Firewall
>> vL9.1.108.
>>
>> 03. Don't think that McAfee came preinstalled. I installed it through
>> COMCAST.
>>
>> 03. Above McAfee items WERE running in the background, when I downloaded
>> and installed IE8. Cud this be the "big oops"? How would one repair?
>>
>> Tks agn,
>>
>> LJM
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>> Make certain that Windows Mail is configured as the default in...
>>>
>>> 1. Default Programs (cf.
>>> http://windowshelp.microsoft.com/Win...3e26b1033.mspx)
>>> and in...
>>>
>>> 2. Windows Mail :Tools | Options | General | Default Messaging Programs.
>>>
>>> What anti-virus application or security suite is installed, is your
>>> subscription current, and is it supported in IE8? What anti-spyware
>>> applications (other than Defender)? What third-party firewall (if any)?
>>> Were any of these applications running in the background when you
>>> installed
>>> IE8?
>>>
>>> Has a Norton or McAfee application ever been installed on this machine
>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>> https://mvp.support.microsoft.com/pr...A-D04AAA41556E
>>>
>>>
>>> Eljayem wrote:
>>>> I too am having the same problem ever since I upgraded to IE8. Using
>>>> Windows Mail (Ver. 6.0.6000 (Vista_rtm.061101.2205) I am unable to open
>>>> Office 2007 WORD, PPOINT and EXCEL documents ... I get the following
>>>> message: "The file could not be found.
>>>> (C:\windows\system32\filename.doc).
>>>> Note, PSD and WMV files open without a problem.
>>>>
>>>> Tks for yr help.
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>
>>>>> Are all of them running WLMail v14.0.8064.0206, Gary?
>>>>>
>>>>> Is IE configured as the default browser?
>>>>>
>>>>> Can't open any attachments or just certain attachments? What happens
>>>>> when
>>>>> they try to open one of these attachments? Are the settings in WLMail
>>>>> Tools
>>>>>> Options | Security properly configured?
>>>>>
>>>>> Gary VanderMolen wrote:
>>>>>> I'm starting to see a lot of complaints from Windows Mail users
>>>>>> who are unable to open attachments after installing the new IE8
>>>>>> browser.
>>>>>> I'm surprised this issue wasn't mentioned during IE8 beta testing.
>>>>>> Does anyone have a suggested fix?

Gary VanderMolen wrote:
> Responses inline.
> [cross-posting to the newsgroup microsoft.public.windows.vista.mail]
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:%23zrd1hCtJHA.4632@TK2MSFTNGP06.phx.gbl...
>> Are all of them running WLMail v14.0.8064.0206, Gary?
>
> No, this is for Windows Mail, the client that comes included with Vista.

Sorry about that. I can get kinda crosseyed reading these posts.

PS: Many WLMail users have reported the same behavior.

[[ @Gary: See
http://groups.google.com/group/micro...425247b4?hl=en ]
]

Gary VanderMolen wrote:
> Thanks for your input, PA Bear.
> I'm cross-posting this to the newsgroup
> microsoft.public.windows.vista.mail,
> so that more of the affected users will be clued in.
>
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:%23J8TjaJtJHA.528@TK2MSFTNGP06.phx.gbl...
>> AFAIK, no version of McAfee Security Center (freebie from your ISP?) or
>> any
>> other McAfee application is supported in IE8 yet.
>>
>> After first disabling (a) all components of McAfee Security Center & (b)
>> Ad-Aware's Guard and Ad-Watch** AND THEN (c) enabling the Windows
>> Firewall,
>> uninstall IE8 & reboot twice afterwards.
>>
>> How to uninstall or remove Internet Explorer 8
>> http://support.microsoft.com/kb/957700
>>
>> NB: Do NOT use System Restore to remove IE8!!
>>
>> Once you've confirmed that your version of McAfee Security Center is
>> supported in IE8 (or after you've uninstalled it, run the McAfee Consumer
>> Products Removal tool, rebooted twice, and then installed an anti-virus
>> application/security suite that is supported in IE8), you might consider
>> reinstalling IE8 in the same environment in which you uninstalled it.
>>
>> Good luck!
>>
>>
>> Eljayem wrote:
>>> 01. Yes, Windows Mail IS configured as the default mail handler (in
>>> Windows
>>> VISTA (Home Prem SP-1) and Windows Mail.
>>>
>>> 02. I use McAfee's Security Center ... All up-to-date, incldg:
>>> SecCtr v:8.1.175, VirusScan v:12.1.110 (DAT's updtd yday), Firewall
>>> vL9.1.108.
>>>
>>> 03. Don't think that McAfee came preinstalled. I installed it through
>>> COMCAST.
>>>
>>> 03. Above McAfee items WERE running in the background, when I
>>> downloaded
>>> and installed IE8. Cud this be the "big oops"? How would one repair?
>>>
>>> Tks agn,
>>>
>>> LJM
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Make certain that Windows Mail is configured as the default in...
>>>>
>>>> 1. Default Programs (cf.
>>>> http://windowshelp.microsoft.com/Win...3e26b1033.mspx)
>>>> and in...
>>>>
>>>> 2. Windows Mail :Tools | Options | General | Default Messaging
>>>> Programs.
>>>>
>>>> What anti-virus application or security suite is installed, is your
>>>> subscription current, and is it supported in IE8? What anti-spyware
>>>> applications (other than Defender)? What third-party firewall (if
>>>> any)?
>>>> Were any of these applications running in the background when you
>>>> installed
>>>> IE8?
>>>>
>>>> Has a Norton or McAfee application ever been installed on this machine
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>> https://mvp.support.microsoft.com/pr...A-D04AAA41556E
>>>>
>>>>
>>>> Eljayem wrote:
>>>>> I too am having the same problem ever since I upgraded to IE8. Using
>>>>> Windows Mail (Ver. 6.0.6000 (Vista_rtm.061101.2205) I am unable to
>>>>> open
>>>>> Office 2007 WORD, PPOINT and EXCEL documents ... I get the following
>>>>> message: "The file could not be found.
>>>>> (C:\windows\system32\filename.doc).
>>>>> Note, PSD and WMV files open without a problem.
>>>>>
>>>>> Tks for yr help.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>
>>>>>> Are all of them running WLMail v14.0.8064.0206, Gary?
>>>>>>
>>>>>> Is IE configured as the default browser?
>>>>>>
>>>>>> Can't open any attachments or just certain attachments? What happens
>>>>>> when
>>>>>> they try to open one of these attachments? Are the settings in
>>>>>> WLMail
>>>>>> Tools
>>>>>>> Options | Security properly configured?
>>>>>>
>>>>>> Gary VanderMolen wrote:
>>>>>>> I'm starting to see a lot of complaints from Windows Mail users
>>>>>>> who are unable to open attachments after installing the new IE8
>>>>>>> browser.
>>>>>>> I'm surprised this issue wasn't mentioned during IE8 beta testing.
>>>>>>> Does anyone have a suggested fix?

[VistaRookie]

I had a short discussion with a WM/IE8 user that
is NOT having the problem with attachments. He
changed no settings, everything is out of the box
(so to speak). Except for his setup.

I still use IE7, so here are his words:
"I seem to remember that, during the early stage
of the setup process, a dialog box appeared inviting
me to allow IE8 to set all default values for everything
including the toaster: there was the option not to do
this, and that's the way I went."

Quote:

Originally Posted by Gary VanderMolen

Responses inline.
[cross-posting to the newsgroup microsoft.public.windows.vista.mail]

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message news:%23zrd1hCtJHA.4632@TK2MSFTNGP06.phx.gbl...
> Are all of them running WLMail v14.0.8064.0206, Gary?

No, this is for Windows Mail, the client that comes included with Vista.

> Is IE configured as the default browser?

Yes. Even resetting this in Default Programs has no effect.

> Can't open any attachments or just certain attachments? What happens when
> they try to open one of these attachments?

It affects all attachments. The typical error message is
"The file could not be found. (C:\windows\system32\...)
It's as though something is pointing to the wrong location for
temporary files.

--
Gary VanderMolen, MS-MVP (Mail)


> Are the settings in WLMail Tools
> | Options | Security properly configured?
>
> Gary VanderMolen wrote:
>> I'm starting to see a lot of complaints from Windows Mail users
>> who are unable to open attachments after installing the new IE8 browser.
>> I'm surprised this issue wasn't mentioned during IE8 beta testing.
>> Does anyone have a suggested fix?

Gary VanderMolen wrote :

>> Can't open any attachments or just certain attachments? What
>> happens when they try to open one of these attachments?
>
> It affects all attachments. The typical error message is
> "The file could not be found. (C:\windows\system32\...)
> It's as though something is pointing to the wrong location for
> temporary files.

I can confirm this.
And IMO it's only too natural that WinMail's trying to place temporary
files *there* fails.

Rainald

Gary VanderMolen wrote:

> Thanks for your input, PA Bear.
> I'm cross-posting this to the newsgroup
> microsoft.public.windows.vista.mail,
> so that more of the affected users will be clued in.

Thanks!

Rainald

[VistaRookie]

Windows Mail uses temporary folders for images. Has
always been the Internet Explorer cache. So if this is
the error path, (C:\windows\system32\filename.doc)
then it should not affect opening image attachments.

Quote:

Originally Posted by Rainald Taesler

Gary VanderMolen wrote :

>> Can't open any attachments or just certain attachments? What
>> happens when they try to open one of these attachments?
>
> It affects all attachments. The typical error message is
> "The file could not be found. (C:\windows\system32\...)
> It's as though something is pointing to the wrong location for
> temporary files.

I can confirm this.
And IMO it's only too natural that WinMail's trying to place temporary
files *there* fails.

Rainald

VistaRookie wrote:

>>>> Can't open any attachments or just certain attachments? What
>>>> happens when they try to open one of these attachments?
>>>
>>> It affects all attachments. The typical error message is
>>> "The file could not be found. (C:\windows\system32\...)
>>> It's as though something is pointing to the wrong location for
>>> temporary files.
>>
>> I can confirm this.
>> And IMO it's only too natural that WinMail's trying to place
>> temporary files *there* fails.
>
> Windows Mail uses temporary folders for images. Has
> always been the Internet Explorer cache. So if this is
> the error path, (C:\windows\system32\filename.doc)
> then it should not affect opening image attachments.

It does affect opening the files of attachments, however.
When a link (shortcut) is used for starting WinMail where for the
directory to run WinMail some other place is specified (f.e. %TEMP% or
%UserProfile%), then most file-types can be opened without a problem.
This is not only my own experience, it was confirmed by another user in
the German vista NGs.

I stay with my assumption that IE8 someway does some harm to the
locations for storing temporary files.

Rainald