Cant Delete inbox mail

"Mary" wrote:

> When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>
> WHY? And how do I get rid of this message

"lecjack1@earthlink.net" <lecjack1@earthlink.net@discussions.microsoft.co m>
wrote in message news:9AA769BF-61AB-4D25-85B3-627E19FCC681@microsoft.com...
>
>
> "Mary" wrote:
>
>> When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>>
>> WHY? And how do I get rid of this message

"Mary" wrote:

> When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>
> WHY? And how do I get rid of this message

"Eve" wrote:

>
>
> How do I get rid of this message. All others messages delete.
> Thank you
> Eve

Mike,
I followed your instructions and was able to delete the 2 folders, but the
items in my deleted file remain, and are still unable to be deleted. Any
further advise?
Cindy

"Mike Burgess" wrote:

> Close Windows Mail
> Click Start > Search > Advanced Search
> Location = Everywhere
> Place a check in "Include non-indexed, hidden, and system files"
> Name = (type) WindowsMail.MSMessageStore
>
> When completed, you should only see 2 instances
> Highlight, right-click and select: Delete
> Ok any prompts, close Search and restart WinMail
>
> Mike Burgess
> Microsoft MVP - Internet Explorer - 1999-2007
> "There's no place like 127.0.0.1"
> http://www.mvps.org/winhelp2002/hosts.htm
>
> "RickR" <RickR@discussions.microsoft.com> wrote in message
> news:F2180031-8624-4908-9E8D-C8864714F713@microsoft.com...
> > That probably won't work. At least it didn't for me. You can't mark it as
> > read, any more than you can delete it, because it doesn't exist. If you
> > check
> > the location where the messages are stored, it's not there. But the
> > "database" thinks it is. As people have written here many months ago, who
> > still had the problem, the only way I have seen to fix it is to change
> > your
> > identity name in Windows Mail. Actually, that doesn't fix the real
> > problem;
> > the message still can't be deleted. But at least it does allow you to send
> > new mail. My undeleteable message is in my Outbox. And as it apparently
> > generates an error when trying to send mail (although no message appears),
> > as
> > it will not allow any other messages sent with the same profile/identity
> > to
> > be sent. Changing the name of the identity/profile, by just adding a 1 to
> > the
> > end, let's me send mail.
> >
> > But that's a workaround. And doesn't get rid of the problem. Which has
> > existed for many months, apparently without an answer. This occurred on my
> > new machine, only a week old, with Vista Ultimate. I've also tried the
> > links
> > given to rebuild the database, with no success.
> >
> > So, what's the real answer to clearing them up. It appears to be pretty
> > darn
> > common, and I will certainly give Microsoft credit for getting to
> > information
> > on it just by clicking on a link on the error message. But it would be
> > nice
> > to clear up.
> >
> > Regards,
> >
> > Rick
> >
> > "Frank Saunders, MS-MVP OE/WM" wrote:
> >
> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> news:4F5F5B9C-1F0D-43F1-B920-7CFA1A1F838F@microsoft.com...
> >> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
> >> >
> >> > WHY? And how do I get rid of this message
> >>
> >> Try marking the message as read and then deleting it.
> >>
> >> --
> >> Frank Saunders, MS-MVP OE/WM
> >> http://www.fjsmjs.com
> >> Answer in newsgroup. Don't expect an answer to email.
> >>
> >>
>
>

I did as yousaid andnow allmy inbox messeges are4 gone and i needed those i
had them saved theref or a reason now what?? How do I get them back
"Gary VanderMolen" wrote:

> Delete only the two associated with the login having the problem.
> You won't lose anything. Windows Mail will rebuild the Message Store
> automatically.
>
> Gary VanderMolen
>
> "D Geneva" <DGeneva@discussions.microsoft.com> wrote in message news:07D5CA16-4E70-44F9-9712-C3F159254B02@microsoft.com...
> > Yes--went back and searched again--they were from a location from my kids log
> > in account...so what do I lose when I delete these two 4MB files?(under my
> > login)
> >
> > "Gary VanderMolen" wrote:
> >
> >> You should have only two instances of the file WindowsMail.MSMessageStore.
> >> Were the two extra ones in a different location?
> >>
> >> Gary VanderMolen
> >>
> >> "D Geneva" <D Geneva@discussions.microsoft.com> wrote in message news:C983A40C-D805-4558-844E-930DD1816707@microsoft.com...
> >> > Mike- I have one e mail in an in box cannot delete--tried your system below
> >> > and I got "4 instances/ files" (after search was done).
> >> >
> >> > I do not know what that means... and you indicated that I should delete all
> >> > instances? What will that do...will I lose all my e mail personal folders?
> >> > thanks
> >> >
> >> > "Mike Burgess" wrote:
> >> >
> >> >> Close Windows Mail
> >> >> Click Start > Search > Advanced Search
> >> >> Location = Everywhere
> >> >> Place a check in "Include non-indexed, hidden, and system files"
> >> >> Name = (type) WindowsMail.MSMessageStore
> >> >>
> >> >> When completed, you should only see 2 instances
> >> >> Highlight, right-click and select: Delete
> >> >> Ok any prompts, close Search and restart WinMail
> >> >>
> >> >> Mike Burgess
> >> >> Microsoft MVP - Internet Explorer - 1999-2007
> >> >> "There's no place like 127.0.0.1"
> >> >> http://www.mvps.org/winhelp2002/hosts.htm
> >> >>
> >> >> "RickR" <RickR@discussions.microsoft.com> wrote in message
> >> >> news:F2180031-8624-4908-9E8D-C8864714F713@microsoft.com...
> >> >> > That probably won't work. At least it didn't for me. You can't mark it as
> >> >> > read, any more than you can delete it, because it doesn't exist. If you
> >> >> > check
> >> >> > the location where the messages are stored, it's not there. But the
> >> >> > "database" thinks it is. As people have written here many months ago, who
> >> >> > still had the problem, the only way I have seen to fix it is to change
> >> >> > your
> >> >> > identity name in Windows Mail. Actually, that doesn't fix the real
> >> >> > problem;
> >> >> > the message still can't be deleted. But at least it does allow you to send
> >> >> > new mail. My undeleteable message is in my Outbox. And as it apparently
> >> >> > generates an error when trying to send mail (although no message appears),
> >> >> > as
> >> >> > it will not allow any other messages sent with the same profile/identity
> >> >> > to
> >> >> > be sent. Changing the name of the identity/profile, by just adding a 1 to
> >> >> > the
> >> >> > end, let's me send mail.
> >> >> >
> >> >> > But that's a workaround. And doesn't get rid of the problem. Which has
> >> >> > existed for many months, apparently without an answer. This occurred on my
> >> >> > new machine, only a week old, with Vista Ultimate. I've also tried the
> >> >> > links
> >> >> > given to rebuild the database, with no success.
> >> >> >
> >> >> > So, what's the real answer to clearing them up. It appears to be pretty
> >> >> > darn
> >> >> > common, and I will certainly give Microsoft credit for getting to
> >> >> > information
> >> >> > on it just by clicking on a link on the error message. But it would be
> >> >> > nice
> >> >> > to clear up.
> >> >> >
> >> >> > Regards,
> >> >> >
> >> >> > Rick
> >> >> >
> >> >> > "Frank Saunders, MS-MVP OE/WM" wrote:
> >> >> >
> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
> >> >> >> news:4F5F5B9C-1F0D-43F1-B920-7CFA1A1F838F@microsoft.com...
> >> >> >> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
> >> >> >> >
> >> >> >> > WHY? And how do I get rid of this message
> >> >> >>
> >> >> >> Try marking the message as read and then deleting it.
> >> >> >>
> >> >> >> --
> >> >> >> Frank Saunders, MS-MVP OE/WM
> >> >> >> http://www.fjsmjs.com
> >> >> >> Answer in newsgroup. Don't expect an answer to email.
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

Turn your computer on and off a few times (using proper shutdown
procedure). Eventually Windows Mail should regenerate your old folders
with their messages. Before you do that, look around in the folder tree
because WinMail may have placed those inbox messages in a
"Restored" folder.

Incidentally, I no longer advocate this method of fixing WM,
because I believe in the long run you'd be better off switching
to the new Windows Live Mail.

Gary VanderMolen


"mae" <mae@discussions.microsoft.com> wrote in message news:4D25A6B2-FFD3-49B2-BE17-7F9EBEF48A7F@microsoft.com...
>I did as yousaid andnow allmy inbox messeges are4 gone and i needed those i
> had them saved theref or a reason now what?? How do I get them back
> "Gary VanderMolen" wrote:
>
>> Delete only the two associated with the login having the problem.
>> You won't lose anything. Windows Mail will rebuild the Message Store
>> automatically.
>>
>> Gary VanderMolen
>>
>> "D Geneva" <DGeneva@discussions.microsoft.com> wrote in message news:07D5CA16-4E70-44F9-9712-C3F159254B02@microsoft.com...
>> > Yes--went back and searched again--they were from a location from my kids log
>> > in account...so what do I lose when I delete these two 4MB files?(under my
>> > login)
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> You should have only two instances of the file WindowsMail.MSMessageStore.
>> >> Were the two extra ones in a different location?
>> >>
>> >> Gary VanderMolen
>> >>
>> >> "D Geneva" <D Geneva@discussions.microsoft.com> wrote in message news:C983A40C-D805-4558-844E-930DD1816707@microsoft.com...
>> >> > Mike- I have one e mail in an in box cannot delete--tried your system below
>> >> > and I got "4 instances/ files" (after search was done).
>> >> >
>> >> > I do not know what that means... and you indicated that I should delete all
>> >> > instances? What will that do...will I lose all my e mail personal folders?
>> >> > thanks
>> >> >
>> >> > "Mike Burgess" wrote:
>> >> >
>> >> >> Close Windows Mail
>> >> >> Click Start > Search > Advanced Search
>> >> >> Location = Everywhere
>> >> >> Place a check in "Include non-indexed, hidden, and system files"
>> >> >> Name = (type) WindowsMail.MSMessageStore
>> >> >>
>> >> >> When completed, you should only see 2 instances
>> >> >> Highlight, right-click and select: Delete
>> >> >> Ok any prompts, close Search and restart WinMail
>> >> >>
>> >> >> Mike Burgess
>> >> >> Microsoft MVP - Internet Explorer - 1999-2007
>> >> >> "There's no place like 127.0.0.1"
>> >> >> http://www.mvps.org/winhelp2002/hosts.htm
>> >> >>
>> >> >> "RickR" <RickR@discussions.microsoft.com> wrote in message
>> >> >> news:F2180031-8624-4908-9E8D-C8864714F713@microsoft.com...
>> >> >> > That probably won't work. At least it didn't for me. You can't mark it as
>> >> >> > read, any more than you can delete it, because it doesn't exist. If you
>> >> >> > check
>> >> >> > the location where the messages are stored, it's not there. But the
>> >> >> > "database" thinks it is. As people have written here many months ago, who
>> >> >> > still had the problem, the only way I have seen to fix it is to change
>> >> >> > your
>> >> >> > identity name in Windows Mail. Actually, that doesn't fix the real
>> >> >> > problem;
>> >> >> > the message still can't be deleted. But at least it does allow you to send
>> >> >> > new mail. My undeleteable message is in my Outbox. And as it apparently
>> >> >> > generates an error when trying to send mail (although no message appears),
>> >> >> > as
>> >> >> > it will not allow any other messages sent with the same profile/identity
>> >> >> > to
>> >> >> > be sent. Changing the name of the identity/profile, by just adding a 1 to
>> >> >> > the
>> >> >> > end, let's me send mail.
>> >> >> >
>> >> >> > But that's a workaround. And doesn't get rid of the problem. Which has
>> >> >> > existed for many months, apparently without an answer. This occurred on my
>> >> >> > new machine, only a week old, with Vista Ultimate. I've also tried the
>> >> >> > links
>> >> >> > given to rebuild the database, with no success.
>> >> >> >
>> >> >> > So, what's the real answer to clearing them up. It appears to be pretty
>> >> >> > darn
>> >> >> > common, and I will certainly give Microsoft credit for getting to
>> >> >> > information
>> >> >> > on it just by clicking on a link on the error message. But it would be
>> >> >> > nice
>> >> >> > to clear up.
>> >> >> >
>> >> >> > Regards,
>> >> >> >
>> >> >> > Rick
>> >> >> >
>> >> >> > "Frank Saunders, MS-MVP OE/WM" wrote:
>> >> >> >
>> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> >> >> news:4F5F5B9C-1F0D-43F1-B920-7CFA1A1F838F@microsoft.com...
>> >> >> >> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>> >> >> >> >
>> >> >> >> > WHY? And how do I get rid of this message
>> >> >> >>
>> >> >> >> Try marking the message as read and then deleting it.
>> >> >> >>
>> >> >> >> --
>> >> >> >> Frank Saunders, MS-MVP OE/WM
>> >> >> >> http://www.fjsmjs.com
>> >> >> >> Answer in newsgroup. Don't expect an answer to email.
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>

This solution by Mike Burgess works: BUT I LOST ALL MY DATA on opening the
same 2nd time

Close Windows Mail
Click Start > Search > Advanced Search
Location = Everywhere
Place a check in "Include non-indexed, hidden, and system files"
Name = (type) WindowsMail.MSMessageStore

When completed, you should only see 2 instances
Highlight, right-click and select: Delete
Ok any prompts, close Search and restart WinMail

Mike Burgess


"Sunrise" wrote:

>
>
> "Mary" wrote:
>
> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
> >
> > WHY? And how do I get rid of this message

"Mary" wrote:

> When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>
> WHY? And how do I get rid of this message

Why you are getting the message is because Wndows mail is having a moment,
well that works for me, how to get rid of the messages is easier to answer:-

1. Open Windows Mail
2. Go to the the Deleted items Folder.
3. Click once on any of the e-mails in that folder to highlight it.
4. Right click on the deleted folder Icon on the left of the page.
5. Click on "Empty 'Deleted Items' Folder"
6. Repeat steps 4 & 5 for each e-mail in that folder.

Yes this might prove to be a very longwinded process but it did work for me,
having done it once I have not had a problem since, (Pats self on the head)
Touch wood.

Cosmic Rhapsody
"Mary" wrote:

> When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>
> WHY? And how do I get rid of this message