Unable to open or save attachments in Windows Mail

I, like many others based on previous posts, am unable to open or save
attachments in windows mail. I have also tried to forward the messages to my
work email, but the attachments seem to be "missing" from the forwarded
messages once I have tried to open them in Windows mail.

As suggested in other threads, I have ensured that I have unchecked the "do
not allow attachments to be opened" box in options, disabled email scanning
in my anti-virus program, and have disabled Windows Defender. None of these
works.

If I click on the attachment to open it, the little hourglass pointer comes
up, and then goes back to the arrow, but nothing else happens. If I try to
save the attachment, I get this message:

"There was an error saving one or more of your attachments, please check
your free disk space and try again"

I have more than enough free disk space.

Any suggestions?

Windows Defender is not the problem. You may need to uninstall your
antivirus software and then remove and re-add your account to get things
working.

steve

"anhlyss" <anhlyss@discussions.microsoft.com> wrote in message
news:01392A58-4D27-401B-9BF4-4B1668F7B548@microsoft.com...
> I, like many others based on previous posts, am unable to open or save
> attachments in windows mail. I have also tried to forward the messages to
> my
> work email, but the attachments seem to be "missing" from the forwarded
> messages once I have tried to open them in Windows mail.
>
> As suggested in other threads, I have ensured that I have unchecked the
> "do
> not allow attachments to be opened" box in options, disabled email
> scanning
> in my anti-virus program, and have disabled Windows Defender. None of
> these
> works.
>
> If I click on the attachment to open it, the little hourglass pointer
> comes
> up, and then goes back to the arrow, but nothing else happens. If I try
> to
> save the attachment, I get this message:
>
> "There was an error saving one or more of your attachments, please check
> your free disk space and try again"
>
> I have more than enough free disk space.
>
> Any suggestions?

Were the messages sent by someone use MS Outlook?

anhlyss wrote:
> I, like many others based on previous posts, am unable to open or save
> attachments in windows mail. I have also tried to forward the messages to
> my work email, but the attachments seem to be "missing" from the forwarded
> messages once I have tried to open them in Windows mail.
>
> As suggested in other threads, I have ensured that I have unchecked the
> "do
> not allow attachments to be opened" box in options, disabled email
> scanning
> in my anti-virus program, and have disabled Windows Defender. None of
> these
> works.
>
> If I click on the attachment to open it, the little hourglass pointer
> comes
> up, and then goes back to the arrow, but nothing else happens. If I try
> to
> save the attachment, I get this message:
>
> "There was an error saving one or more of your attachments, please check
> your free disk space and try again"
>
> I have more than enough free disk space.
>
> Any suggestions?

No, these were sent from many different people using many different email
programs. I was able to open all attachments 2 weeks ago, but can't now.

"PA Bear [MS MVP]" wrote:

> Were the messages sent by someone use MS Outlook?
>
> anhlyss wrote:
> > I, like many others based on previous posts, am unable to open or save
> > attachments in windows mail. I have also tried to forward the messages to
> > my work email, but the attachments seem to be "missing" from the forwarded
> > messages once I have tried to open them in Windows mail.
> >
> > As suggested in other threads, I have ensured that I have unchecked the
> > "do
> > not allow attachments to be opened" box in options, disabled email
> > scanning
> > in my anti-virus program, and have disabled Windows Defender. None of
> > these
> > works.
> >
> > If I click on the attachment to open it, the little hourglass pointer
> > comes
> > up, and then goes back to the arrow, but nothing else happens. If I try
> > to
> > save the attachment, I get this message:
> >
> > "There was an error saving one or more of your attachments, please check
> > your free disk space and try again"
> >
> > I have more than enough free disk space.
> >
> > Any suggestions?
>
>

Can you open the attachments if you access the message from the inbox on the
account's web-mail page?

anhlyss wrote:
> No, these were sent from many different people using many different email
> programs. I was able to open all attachments 2 weeks ago, but can't now.
>
> "PA Bear [MS MVP]" wrote:
>
>> Were the messages sent by someone use MS Outlook?
>>
>> anhlyss wrote:
>>> I, like many others based on previous posts, am unable to open or save
>>> attachments in windows mail. I have also tried to forward the messages
>>> to
>>> my work email, but the attachments seem to be "missing" from the
>>> forwarded
>>> messages once I have tried to open them in Windows mail.
>>>
>>> As suggested in other threads, I have ensured that I have unchecked the
>>> "do
>>> not allow attachments to be opened" box in options, disabled email
>>> scanning
>>> in my anti-virus program, and have disabled Windows Defender. None of
>>> these
>>> works.
>>>
>>> If I click on the attachment to open it, the little hourglass pointer
>>> comes
>>> up, and then goes back to the arrow, but nothing else happens. If I try
>>> to
>>> save the attachment, I get this message:
>>>
>>> "There was an error saving one or more of your attachments, please check
>>> your free disk space and try again"
>>>
>>> I have more than enough free disk space.
>>>
>>> Any suggestions?

Yes, and if I forward the message to my email program at work, or to my Yahoo
mail, I can open the attachment (as long as I haven't tried to open it in
Windows Mail).

If I had tried to open it in Windows Mail, however, I can forward the
message to other people, but they can't open the attachment. They get a
message that it has been "moved".

"PA Bear [MS MVP]" wrote:

> Can you open the attachments if you access the message from the inbox on the
> account's web-mail page?
>
> anhlyss wrote:
> > No, these were sent from many different people using many different email
> > programs. I was able to open all attachments 2 weeks ago, but can't now.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Were the messages sent by someone use MS Outlook?
> >>
> >> anhlyss wrote:
> >>> I, like many others based on previous posts, am unable to open or save
> >>> attachments in windows mail. I have also tried to forward the messages
> >>> to
> >>> my work email, but the attachments seem to be "missing" from the
> >>> forwarded
> >>> messages once I have tried to open them in Windows mail.
> >>>
> >>> As suggested in other threads, I have ensured that I have unchecked the
> >>> "do
> >>> not allow attachments to be opened" box in options, disabled email
> >>> scanning
> >>> in my anti-virus program, and have disabled Windows Defender. None of
> >>> these
> >>> works.
> >>>
> >>> If I click on the attachment to open it, the little hourglass pointer
> >>> comes
> >>> up, and then goes back to the arrow, but nothing else happens. If I try
> >>> to
> >>> save the attachment, I get this message:
> >>>
> >>> "There was an error saving one or more of your attachments, please check
> >>> your free disk space and try again"
> >>>
> >>> I have more than enough free disk space.
> >>>
> >>> Any suggestions?
>
>

More questions, I'm afraid:

Are you running Vista, Vista SP1, or perhaps Vista SP2 Beta? Is IE8 Beta
installed?

Does this happen with any attachment or just some attachments?

If you send yourself a message with an attachment, can you open the
attachment in Windows Mail after receiving it? Can you open the attachment
in your copy of the message in Sent Items folder?

What Mail Client are you using at work? (It doesn't make sense that
attempting to open the attachment in Windows Mail would have any affect on
the attachment when Forwarded.)

What Mail Clients are being used to send these message(s) to you (e.g., MS
Outlook; AOL Mail)? Are all of these attachments to messages that have been
forwarded to you?

> ...I was able to open all attachments 2 weeks ago, but can't now.

What change(s) did you make to your system 2 weeks ago (e.g.,
installed/uninstall something, including Windows Updates; upgraded or
replaced your anti-virus application)?

Speaking of which...

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?


anhlyss wrote:
> Yes, and if I forward the message to my email program at work, or to my
> Yahoo mail, I can open the attachment (as long as I haven't tried to open
> it in Windows Mail).
>
> If I had tried to open it in Windows Mail, however, I can forward the
> message to other people, but they can't open the attachment. They get a
> message that it has been "moved".
>
> "PA Bear [MS MVP]" wrote:
>> Can you open the attachments if you access the message from the inbox on
>> the account's web-mail page?
>>
>> anhlyss wrote:
>>> No, these were sent from many different people using many different
>>> email
>>> programs. I was able to open all attachments 2 weeks ago, but can't
>>> now.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Were the messages sent by someone use MS Outlook?
>>>>
>>>> anhlyss wrote:
>>>>> I, like many others based on previous posts, am unable to open or save
>>>>> attachments in windows mail. I have also tried to forward the
>>>>> messages
>>>>> to
>>>>> my work email, but the attachments seem to be "missing" from the
>>>>> forwarded
>>>>> messages once I have tried to open them in Windows mail.
>>>>>
>>>>> As suggested in other threads, I have ensured that I have unchecked
>>>>> the
>>>>> "do
>>>>> not allow attachments to be opened" box in options, disabled email
>>>>> scanning
>>>>> in my anti-virus program, and have disabled Windows Defender. None of
>>>>> these
>>>>> works.
>>>>>
>>>>> If I click on the attachment to open it, the little hourglass pointer
>>>>> comes
>>>>> up, and then goes back to the arrow, but nothing else happens. If I
>>>>> try
>>>>> to
>>>>> save the attachment, I get this message:
>>>>>
>>>>> "There was an error saving one or more of your attachments, please
>>>>> check
>>>>> your free disk space and try again"
>>>>>
>>>>> I have more than enough free disk space.
>>>>>
>>>>> Any suggestions?

Point of order: none of the regular responders here has ever advocated
disabling Windows Defender (or the Windows Firewall, for that matter).

Which antivirus are you running? Some of them are not fully compatible
with Windows Mail. For some of those, mere disabling is not sufficient.

--
Gary VanderMolen, MS-MVP (Mail)


"anhlyss" <anhlyss@discussions.microsoft.com> wrote in message news:01392A58-4D27-401B-9BF4-4B1668F7B548@microsoft.com...
> I, like many others based on previous posts, am unable to open or save
> attachments in windows mail. I have also tried to forward the messages to my
> work email, but the attachments seem to be "missing" from the forwarded
> messages once I have tried to open them in Windows mail.
>
> As suggested in other threads, I have ensured that I have unchecked the "do
> not allow attachments to be opened" box in options, disabled email scanning
> in my anti-virus program, and have disabled Windows Defender. None of these
> works.
>
> If I click on the attachment to open it, the little hourglass pointer comes
> up, and then goes back to the arrow, but nothing else happens. If I try to
> save the attachment, I get this message:
>
> "There was an error saving one or more of your attachments, please check
> your free disk space and try again"
>
> I have more than enough free disk space.
>
> Any suggestions?

I am running Zone Alarm. However, I have been using this program from day
one, and am only having this issue for the past two weeks or so.

"Gary VanderMolen" wrote:

> Point of order: none of the regular responders here has ever advocated
> disabling Windows Defender (or the Windows Firewall, for that matter).
>
> Which antivirus are you running? Some of them are not fully compatible
> with Windows Mail. For some of those, mere disabling is not sufficient.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message news:01392A58-4D27-401B-9BF4-4B1668F7B548@microsoft.com...
> > I, like many others based on previous posts, am unable to open or save
> > attachments in windows mail. I have also tried to forward the messages to my
> > work email, but the attachments seem to be "missing" from the forwarded
> > messages once I have tried to open them in Windows mail.
> >
> > As suggested in other threads, I have ensured that I have unchecked the "do
> > not allow attachments to be opened" box in options, disabled email scanning
> > in my anti-virus program, and have disabled Windows Defender. None of these
> > works.
> >
> > If I click on the attachment to open it, the little hourglass pointer comes
> > up, and then goes back to the arrow, but nothing else happens. If I try to
> > save the attachment, I get this message:
> >
> > "There was an error saving one or more of your attachments, please check
> > your free disk space and try again"
> >
> > I have more than enough free disk space.
> >
> > Any suggestions?
>
>
>

Plain Zone Alarm is just a firewall. Is this part of an Internet Security Suite?
I'm not familiar with Zone Alarm antivirus. Look around in its settings to see
if you can disable its interaction with email. If that doesn't help, do a
trial uninstall. Presumably you can always reinstall it.

Instead of uninstalling your antivirus, consider upgrading to Windows
Live Mail, because it is less prone to suffering bad effects from overly
aggressive antivirus programs.
http://download.live.com/wlmail

--
Gary VanderMolen, MS-MVP (Mail)


"anhlyss" <anhlyss@discussions.microsoft.com> wrote in message news:A14AA921-DA2F-42D9-AEB4-259547ABFADC@microsoft.com...
>I am running Zone Alarm. However, I have been using this program from day
> one, and am only having this issue for the past two weeks or so.
>
> "Gary VanderMolen" wrote:
>
>> Point of order: none of the regular responders here has ever advocated
>> disabling Windows Defender (or the Windows Firewall, for that matter).
>>
>> Which antivirus are you running? Some of them are not fully compatible
>> with Windows Mail. For some of those, mere disabling is not sufficient.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message news:01392A58-4D27-401B-9BF4-4B1668F7B548@microsoft.com...
>> > I, like many others based on previous posts, am unable to open or save
>> > attachments in windows mail. I have also tried to forward the messages to my
>> > work email, but the attachments seem to be "missing" from the forwarded
>> > messages once I have tried to open them in Windows mail.
>> >
>> > As suggested in other threads, I have ensured that I have unchecked the "do
>> > not allow attachments to be opened" box in options, disabled email scanning
>> > in my anti-virus program, and have disabled Windows Defender. None of these
>> > works.
>> >
>> > If I click on the attachment to open it, the little hourglass pointer comes
>> > up, and then goes back to the arrow, but nothing else happens. If I try to
>> > save the attachment, I get this message:
>> >
>> > "There was an error saving one or more of your attachments, please check
>> > your free disk space and try again"
>> >
>> > I have more than enough free disk space.
>> >
>> > Any suggestions?
>>
>>
>>