Unable to open or save attachments in Windows Mail

It is the Zone Alarm Internet Security Suite. And the problem isn't with it,
as I spent two days in email with their support trying to figure out the
problem. It was disabled, and settings changed, uninstalled and reinstalled,
and everything else we could think of. The problem started after a Windows
update.

And, I am leery of Upgrading to Windows Live Mail, because other posters in
this forum with the same problem have had the same issues after upgrading.


"Gary VanderMolen" wrote:

> Plain Zone Alarm is just a firewall. Is this part of an Internet Security Suite?
> I'm not familiar with Zone Alarm antivirus. Look around in its settings to see
> if you can disable its interaction with email. If that doesn't help, do a
> trial uninstall. Presumably you can always reinstall it.
>
> Instead of uninstalling your antivirus, consider upgrading to Windows
> Live Mail, because it is less prone to suffering bad effects from overly
> aggressive antivirus programs.
> http://download.live.com/wlmail
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message news:A14AA921-DA2F-42D9-AEB4-259547ABFADC@microsoft.com...
> >I am running Zone Alarm. However, I have been using this program from day
> > one, and am only having this issue for the past two weeks or so.
> >
> > "Gary VanderMolen" wrote:
> >
> >> Point of order: none of the regular responders here has ever advocated
> >> disabling Windows Defender (or the Windows Firewall, for that matter).
> >>
> >> Which antivirus are you running? Some of them are not fully compatible
> >> with Windows Mail. For some of those, mere disabling is not sufficient.
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message news:01392A58-4D27-401B-9BF4-4B1668F7B548@microsoft.com...
> >> > I, like many others based on previous posts, am unable to open or save
> >> > attachments in windows mail. I have also tried to forward the messages to my
> >> > work email, but the attachments seem to be "missing" from the forwarded
> >> > messages once I have tried to open them in Windows mail.
> >> >
> >> > As suggested in other threads, I have ensured that I have unchecked the "do
> >> > not allow attachments to be opened" box in options, disabled email scanning
> >> > in my anti-virus program, and have disabled Windows Defender. None of these
> >> > works.
> >> >
> >> > If I click on the attachment to open it, the little hourglass pointer comes
> >> > up, and then goes back to the arrow, but nothing else happens. If I try to
> >> > save the attachment, I get this message:
> >> >
> >> > "There was an error saving one or more of your attachments, please check
> >> > your free disk space and try again"
> >> >
> >> > I have more than enough free disk space.
> >> >
> >> > Any suggestions?
> >>
> >>
> >>
>
>
>

Sorry, I don't have any other advice except what I've already given you.

--
Gary VanderMolen, MS-MVP (Mail)


"anhlyss" <anhlyss@discussions.microsoft.com> wrote in message news:AAB4D3ED-2D06-46A3-A2AC-0394BCA46ADC@microsoft.com...
> It is the Zone Alarm Internet Security Suite. And the problem isn't with it,
> as I spent two days in email with their support trying to figure out the
> problem. It was disabled, and settings changed, uninstalled and reinstalled,
> and everything else we could think of. The problem started after a Windows
> update.
>
> And, I am leery of Upgrading to Windows Live Mail, because other posters in
> this forum with the same problem have had the same issues after upgrading.
>
>
> "Gary VanderMolen" wrote:
>
>> Plain Zone Alarm is just a firewall. Is this part of an Internet Security Suite?
>> I'm not familiar with Zone Alarm antivirus. Look around in its settings to see
>> if you can disable its interaction with email. If that doesn't help, do a
>> trial uninstall. Presumably you can always reinstall it.
>>
>> Instead of uninstalling your antivirus, consider upgrading to Windows
>> Live Mail, because it is less prone to suffering bad effects from overly
>> aggressive antivirus programs.
>> http://download.live.com/wlmail
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message news:A14AA921-DA2F-42D9-AEB4-259547ABFADC@microsoft.com...
>> >I am running Zone Alarm. However, I have been using this program from day
>> > one, and am only having this issue for the past two weeks or so.
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Point of order: none of the regular responders here has ever advocated
>> >> disabling Windows Defender (or the Windows Firewall, for that matter).
>> >>
>> >> Which antivirus are you running? Some of them are not fully compatible
>> >> with Windows Mail. For some of those, mere disabling is not sufficient.
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message news:01392A58-4D27-401B-9BF4-4B1668F7B548@microsoft.com...
>> >> > I, like many others based on previous posts, am unable to open or save
>> >> > attachments in windows mail. I have also tried to forward the messages to my
>> >> > work email, but the attachments seem to be "missing" from the forwarded
>> >> > messages once I have tried to open them in Windows mail.
>> >> >
>> >> > As suggested in other threads, I have ensured that I have unchecked the "do
>> >> > not allow attachments to be opened" box in options, disabled email scanning
>> >> > in my anti-virus program, and have disabled Windows Defender. None of these
>> >> > works.
>> >> >
>> >> > If I click on the attachment to open it, the little hourglass pointer comes
>> >> > up, and then goes back to the arrow, but nothing else happens. If I try to
>> >> > save the attachment, I get this message:
>> >> >
>> >> > "There was an error saving one or more of your attachments, please check
>> >> > your free disk space and try again"
>> >> >
>> >> > I have more than enough free disk space.
>> >> >
>> >> > Any suggestions?
>> >>
>> >>
>> >>
>>
>>
>>

[Guess I'm chopped liver...]

Gary VanderMolen wrote:
> Sorry, I don't have any other advice except what I've already given you.
>
>
> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message
> news:AAB4D3ED-2D06-46A3-A2AC-0394BCA46ADC@microsoft.com...
>> It is the Zone Alarm Internet Security Suite. And the problem isn't with
>> it, as I spent two days in email with their support trying to figure out
>> the problem. It was disabled, and settings changed, uninstalled and
>> reinstalled, and everything else we could think of. The problem started
>> after a Windows update.
>>
>> And, I am leery of Upgrading to Windows Live Mail, because other posters
>> in
>> this forum with the same problem have had the same issues after
>> upgrading.
>>
>>
>> "Gary VanderMolen" wrote:
>>
>>> Plain Zone Alarm is just a firewall. Is this part of an Internet
>>> Security
>>> Suite? I'm not familiar with Zone Alarm antivirus. Look around in its
>>> settings
>>> to see if you can disable its interaction with email. If that doesn't
>>> help, do a
>>> trial uninstall. Presumably you can always reinstall it.
>>>
>>> Instead of uninstalling your antivirus, consider upgrading to Windows
>>> Live Mail, because it is less prone to suffering bad effects from overly
>>> aggressive antivirus programs.
>>> http://download.live.com/wlmail
>>>
>>> --
>>> Gary VanderMolen, MS-MVP (Mail)
>>>
>>>
>>> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message
>>> news:A14AA921-DA2F-42D9-AEB4-259547ABFADC@microsoft.com...
>>>> I am running Zone Alarm. However, I have been using this program from
>>>> day one, and am only having this issue for the past two weeks or so.
>>>>
>>>> "Gary VanderMolen" wrote:
>>>>
>>>>> Point of order: none of the regular responders here has ever advocated
>>>>> disabling Windows Defender (or the Windows Firewall, for that matter).
>>>>>
>>>>> Which antivirus are you running? Some of them are not fully compatible
>>>>> with Windows Mail. For some of those, mere disabling is not
>>>>> sufficient.
>>>>>
>>>>> --
>>>>> Gary VanderMolen, MS-MVP (Mail)
>>>>>
>>>>>
>>>>> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message
>>>>> news:01392A58-4D27-401B-9BF4-4B1668F7B548@microsoft.com...
>>>>>> I, like many others based on previous posts, am unable to open or
>>>>>> save
>>>>>> attachments in windows mail. I have also tried to forward the
>>>>>> messages to my work email, but the attachments seem to be "missing"
>>>>>> from the forwarded messages once I have tried to open them in Windows
>>>>>> mail. As suggested in other threads, I have ensured that I have
>>>>>> unchecked
>>>>>> the "do not allow attachments to be opened" box in options, disabled
>>>>>> email scanning in my anti-virus program, and have disabled Windows
>>>>>> Defender. None of these works.
>>>>>>
>>>>>> If I click on the attachment to open it, the little hourglass pointer
>>>>>> comes up, and then goes back to the arrow, but nothing else happens.
>>>>>> If I try to save the attachment, I get this message:
>>>>>>
>>>>>> "There was an error saving one or more of your attachments, please
>>>>>> check your free disk space and try again"
>>>>>>
>>>>>> I have more than enough free disk space.
>>>>>>
>>>>>> Any suggestions?

Yeah, the OP should have answered your questions so we'd have
more to go on. This is like pulling teeth sometimes. :-(

--
Gary VanderMolen, MS-MVP (Mail)


"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message news:%23VYNpJgdJHA.3864@TK2MSFTNGP05.phx.gbl...
> [Guess I'm chopped liver...]
>
> Gary VanderMolen wrote:
>> Sorry, I don't have any other advice except what I've already given you.
>>
>>
>> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message
>> news:AAB4D3ED-2D06-46A3-A2AC-0394BCA46ADC@microsoft.com...
>>> It is the Zone Alarm Internet Security Suite. And the problem isn't with
>>> it, as I spent two days in email with their support trying to figure out
>>> the problem. It was disabled, and settings changed, uninstalled and
>>> reinstalled, and everything else we could think of. The problem started
>>> after a Windows update.
>>>
>>> And, I am leery of Upgrading to Windows Live Mail, because other posters in
>>> this forum with the same problem have had the same issues after upgrading.
>>>
>>>
>>> "Gary VanderMolen" wrote:
>>>
>>>> Plain Zone Alarm is just a firewall. Is this part of an Internet Security
>>>> Suite? I'm not familiar with Zone Alarm antivirus. Look around in its settings
>>>> to see if you can disable its interaction with email. If that doesn't help, do a
>>>> trial uninstall. Presumably you can always reinstall it.
>>>>
>>>> Instead of uninstalling your antivirus, consider upgrading to Windows
>>>> Live Mail, because it is less prone to suffering bad effects from overly
>>>> aggressive antivirus programs.
>>>> http://download.live.com/wlmail
>>>>
>>>> --
>>>> Gary VanderMolen, MS-MVP (Mail)
>>>>
>>>>
>>>> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message
>>>> news:A14AA921-DA2F-42D9-AEB4-259547ABFADC@microsoft.com...
>>>>> I am running Zone Alarm. However, I have been using this program from
>>>>> day one, and am only having this issue for the past two weeks or so.
>>>>>
>>>>> "Gary VanderMolen" wrote:
>>>>>
>>>>>> Point of order: none of the regular responders here has ever advocated
>>>>>> disabling Windows Defender (or the Windows Firewall, for that matter).
>>>>>>
>>>>>> Which antivirus are you running? Some of them are not fully compatible
>>>>>> with Windows Mail. For some of those, mere disabling is not sufficient.
>>>>>>
>>>>>> --
>>>>>> Gary VanderMolen, MS-MVP (Mail)
>>>>>>
>>>>>>
>>>>>> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message
>>>>>> news:01392A58-4D27-401B-9BF4-4B1668F7B548@microsoft.com...
>>>>>>> I, like many others based on previous posts, am unable to open or save
>>>>>>> attachments in windows mail. I have also tried to forward the
>>>>>>> messages to my work email, but the attachments seem to be "missing"
>>>>>>> from the forwarded messages once I have tried to open them in Windows
>>>>>>> mail. As suggested in other threads, I have ensured that I have unchecked
>>>>>>> the "do not allow attachments to be opened" box in options, disabled
>>>>>>> email scanning in my anti-virus program, and have disabled Windows
>>>>>>> Defender. None of these works.
>>>>>>>
>>>>>>> If I click on the attachment to open it, the little hourglass pointer
>>>>>>> comes up, and then goes back to the arrow, but nothing else happens. If I try to save the attachment, I get this message:
>>>>>>>
>>>>>>> "There was an error saving one or more of your attachments, please
>>>>>>> check your free disk space and try again"
>>>>>>>
>>>>>>> I have more than enough free disk space.
>>>>>>>
>>>>>>> Any suggestions?
>

Gary, I know you are trying to help. I appreciate it, really.

I am getting very frustrated. It seems that every time Microsoft "updates"
something, I have tons of problems. I would go back to XP and Outlook if I
could.

"Gary VanderMolen" wrote:

> Yeah, the OP should have answered your questions so we'd have
> more to go on. This is like pulling teeth sometimes. :-(
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message news:%23VYNpJgdJHA.3864@TK2MSFTNGP05.phx.gbl...
> > [Guess I'm chopped liver...]
> >
> > Gary VanderMolen wrote:
> >> Sorry, I don't have any other advice except what I've already given you.
> >>
> >>
> >> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message
> >> news:AAB4D3ED-2D06-46A3-A2AC-0394BCA46ADC@microsoft.com...
> >>> It is the Zone Alarm Internet Security Suite. And the problem isn't with
> >>> it, as I spent two days in email with their support trying to figure out
> >>> the problem. It was disabled, and settings changed, uninstalled and
> >>> reinstalled, and everything else we could think of. The problem started
> >>> after a Windows update.
> >>>
> >>> And, I am leery of Upgrading to Windows Live Mail, because other posters in
> >>> this forum with the same problem have had the same issues after upgrading.
> >>>
> >>>
> >>> "Gary VanderMolen" wrote:
> >>>
> >>>> Plain Zone Alarm is just a firewall. Is this part of an Internet Security
> >>>> Suite? I'm not familiar with Zone Alarm antivirus. Look around in its settings
> >>>> to see if you can disable its interaction with email. If that doesn't help, do a
> >>>> trial uninstall. Presumably you can always reinstall it.
> >>>>
> >>>> Instead of uninstalling your antivirus, consider upgrading to Windows
> >>>> Live Mail, because it is less prone to suffering bad effects from overly
> >>>> aggressive antivirus programs.
> >>>> http://download.live.com/wlmail
> >>>>
> >>>> --
> >>>> Gary VanderMolen, MS-MVP (Mail)
> >>>>
> >>>>
> >>>> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message
> >>>> news:A14AA921-DA2F-42D9-AEB4-259547ABFADC@microsoft.com...
> >>>>> I am running Zone Alarm. However, I have been using this program from
> >>>>> day one, and am only having this issue for the past two weeks or so.
> >>>>>
> >>>>> "Gary VanderMolen" wrote:
> >>>>>
> >>>>>> Point of order: none of the regular responders here has ever advocated
> >>>>>> disabling Windows Defender (or the Windows Firewall, for that matter).
> >>>>>>
> >>>>>> Which antivirus are you running? Some of them are not fully compatible
> >>>>>> with Windows Mail. For some of those, mere disabling is not sufficient.
> >>>>>>
> >>>>>> --
> >>>>>> Gary VanderMolen, MS-MVP (Mail)
> >>>>>>
> >>>>>>
> >>>>>> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message
> >>>>>> news:01392A58-4D27-401B-9BF4-4B1668F7B548@microsoft.com...
> >>>>>>> I, like many others based on previous posts, am unable to open or save
> >>>>>>> attachments in windows mail. I have also tried to forward the
> >>>>>>> messages to my work email, but the attachments seem to be "missing"
> >>>>>>> from the forwarded messages once I have tried to open them in Windows
> >>>>>>> mail. As suggested in other threads, I have ensured that I have unchecked
> >>>>>>> the "do not allow attachments to be opened" box in options, disabled
> >>>>>>> email scanning in my anti-virus program, and have disabled Windows
> >>>>>>> Defender. None of these works.
> >>>>>>>
> >>>>>>> If I click on the attachment to open it, the little hourglass pointer
> >>>>>>> comes up, and then goes back to the arrow, but nothing else happens. If I try to save the attachment, I get this message:
> >>>>>>>
> >>>>>>> "There was an error saving one or more of your attachments, please
> >>>>>>> check your free disk space and try again"
> >>>>>>>
> >>>>>>> I have more than enough free disk space.
> >>>>>>>
> >>>>>>> Any suggestions?
> >
>
>
>

Sorry, I didn't see this until now. I am not always getting notifications
of replies. You are not chopped liver

I am running Windows Vista SP1. I don't know what IE8 Beta is, so I don't
know if it is installed.

This happens with every attachment (even pictures, although they are shown
in the body of the email)

No, I can't open an attachment in an email I send myself, nor can I open it
in the "sent" folder.

At work we use Domino (IBM), I have also tried using my Yahoo mail. I know
it doesn't make any sense, but that is what is happening.

I don't know which mail clients are being used, as I am getting email from
several people/sources including Red River College, my friends and family, my
bank, etc. Since I can't open ANY attachments, I don't see that this matters
much.

Two weeks ago there was a Windows Update, and a Zone Alarm Update. I have
already gone through all of the steps with Zone Alarm support, so I don't
think that is the problem.

I am running Zone Alarm Internet Security Suite, (Firewall, Internet
scanning, email scanning, etc.) which I have been using ever since I bought
my computer (in May 2008) with no problems.

I had a Norton Trial installed, but removed it almost immediately, and
checked the registry to ensure there were no bits remaining.




"PA Bear [MS MVP]" wrote:

> More questions, I'm afraid:
>
> Are you running Vista, Vista SP1, or perhaps Vista SP2 Beta? Is IE8 Beta
> installed?
>
> Does this happen with any attachment or just some attachments?
>
> If you send yourself a message with an attachment, can you open the
> attachment in Windows Mail after receiving it? Can you open the attachment
> in your copy of the message in Sent Items folder?
>
> What Mail Client are you using at work? (It doesn't make sense that
> attempting to open the attachment in Windows Mail would have any affect on
> the attachment when Forwarded.)
>
> What Mail Clients are being used to send these message(s) to you (e.g., MS
> Outlook; AOL Mail)? Are all of these attachments to messages that have been
> forwarded to you?
>
> > ...I was able to open all attachments 2 weeks ago, but can't now.
>
> What change(s) did you make to your system 2 weeks ago (e.g.,
> installed/uninstall something, including Windows Updates; upgraded or
> replaced your anti-virus application)?
>
> Speaking of which...
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
>
> anhlyss wrote:
> > Yes, and if I forward the message to my email program at work, or to my
> > Yahoo mail, I can open the attachment (as long as I haven't tried to open
> > it in Windows Mail).
> >
> > If I had tried to open it in Windows Mail, however, I can forward the
> > message to other people, but they can't open the attachment. They get a
> > message that it has been "moved".
> >
> > "PA Bear [MS MVP]" wrote:
> >> Can you open the attachments if you access the message from the inbox on
> >> the account's web-mail page?
> >>
> >> anhlyss wrote:
> >>> No, these were sent from many different people using many different
> >>> email
> >>> programs. I was able to open all attachments 2 weeks ago, but can't
> >>> now.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>
> >>>> Were the messages sent by someone use MS Outlook?
> >>>>
> >>>> anhlyss wrote:
> >>>>> I, like many others based on previous posts, am unable to open or save
> >>>>> attachments in windows mail. I have also tried to forward the
> >>>>> messages
> >>>>> to
> >>>>> my work email, but the attachments seem to be "missing" from the
> >>>>> forwarded
> >>>>> messages once I have tried to open them in Windows mail.
> >>>>>
> >>>>> As suggested in other threads, I have ensured that I have unchecked
> >>>>> the
> >>>>> "do
> >>>>> not allow attachments to be opened" box in options, disabled email
> >>>>> scanning
> >>>>> in my anti-virus program, and have disabled Windows Defender. None of
> >>>>> these
> >>>>> works.
> >>>>>
> >>>>> If I click on the attachment to open it, the little hourglass pointer
> >>>>> comes
> >>>>> up, and then goes back to the arrow, but nothing else happens. If I
> >>>>> try
> >>>>> to
> >>>>> save the attachment, I get this message:
> >>>>>
> >>>>> "There was an error saving one or more of your attachments, please
> >>>>> check
> >>>>> your free disk space and try again"
> >>>>>
> >>>>> I have more than enough free disk space.
> >>>>>
> >>>>> Any suggestions?
>
>

1. Download the Norton Removal Tool, saving it to your desktop:
http://service1.symantec.com/SUPPORT...05033108162039

2. After making sure you know where your Product ID or license is, uninstall
ZA Internet Security Suite (ZAISS).

3. IMPORTANT! => Enable the Windows Firewall!

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 through #6 below until your
anti-virus application has been installed and fully updated!

4a. If anything named "Norton" is listed in Installed Programs, uninstall
it. This includes any Norton Add-ons and something called LiveUpdate.

4b. Right-click on down you saved in #1 above and select "Run as
Administrator" to run the removal tool.

5. Reboot and IMMEDIATELY reinstall ZAISS.

6. Reboot and make certain that the ZA Firewall is enabled and the Windows
Firewall is disabled.

7. Update ZAISS manually & repeatedly until you get a "No more updates"
prompt.

Better now?
--
~PA Bear

anhlyss wrote:
> Sorry, I didn't see this until now. I am not always getting notifications
> of replies. You are not chopped liver
>
> I am running Windows Vista SP1. I don't know what IE8 Beta is, so I don't
> know if it is installed.
>
> This happens with every attachment (even pictures, although they are shown
> in the body of the email)
>
> No, I can't open an attachment in an email I send myself, nor can I open
> it
> in the "sent" folder.
>
> At work we use Domino (IBM), I have also tried using my Yahoo mail. I
> know
> it doesn't make any sense, but that is what is happening.
>
> I don't know which mail clients are being used, as I am getting email from
> several people/sources including Red River College, my friends and family,
> my bank, etc. Since I can't open ANY attachments, I don't see that this
> matters much.
>
> Two weeks ago there was a Windows Update, and a Zone Alarm Update. I have
> already gone through all of the steps with Zone Alarm support, so I don't
> think that is the problem.
>
> I am running Zone Alarm Internet Security Suite, (Firewall, Internet
> scanning, email scanning, etc.) which I have been using ever since I
> bought
> my computer (in May 2008) with no problems.
>
> I had a Norton Trial installed, but removed it almost immediately, and
> checked the registry to ensure there were no bits remaining.
>
> "PA Bear [MS MVP]" wrote:
>> More questions, I'm afraid:
>>
>> Are you running Vista, Vista SP1, or perhaps Vista SP2 Beta? Is IE8 Beta
>> installed?
>>
>> Does this happen with any attachment or just some attachments?
>>
>> If you send yourself a message with an attachment, can you open the
>> attachment in Windows Mail after receiving it? Can you open the
>> attachment
>> in your copy of the message in Sent Items folder?
>>
>> What Mail Client are you using at work? (It doesn't make sense that
>> attempting to open the attachment in Windows Mail would have any affect
>> on
>> the attachment when Forwarded.)
>>
>> What Mail Clients are being used to send these message(s) to you (e.g.,
>> MS
>> Outlook; AOL Mail)? Are all of these attachments to messages that have
>> been forwarded to you?
>>
>>> ...I was able to open all attachments 2 weeks ago, but can't now.
>>
>> What change(s) did you make to your system 2 weeks ago (e.g.,
>> installed/uninstall something, including Windows Updates; upgraded or
>> replaced your anti-virus application)?
>>
>> Speaking of which...
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>>
>> anhlyss wrote:
>>> Yes, and if I forward the message to my email program at work, or to my
>>> Yahoo mail, I can open the attachment (as long as I haven't tried to
>>> open
>>> it in Windows Mail).
>>>
>>> If I had tried to open it in Windows Mail, however, I can forward the
>>> message to other people, but they can't open the attachment. They get a
>>> message that it has been "moved".
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Can you open the attachments if you access the message from the inbox
>>>> on
>>>> the account's web-mail page?
>>>>
>>>> anhlyss wrote:
>>>>> No, these were sent from many different people using many different
>>>>> email
>>>>> programs. I was able to open all attachments 2 weeks ago, but can't
>>>>> now.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>
>>>>>> Were the messages sent by someone use MS Outlook?
>>>>>>
>>>>>> anhlyss wrote:
>>>>>>> I, like many others based on previous posts, am unable to open or
>>>>>>> save
>>>>>>> attachments in windows mail. I have also tried to forward the
>>>>>>> messages
>>>>>>> to
>>>>>>> my work email, but the attachments seem to be "missing" from the
>>>>>>> forwarded
>>>>>>> messages once I have tried to open them in Windows mail.
>>>>>>>
>>>>>>> As suggested in other threads, I have ensured that I have unchecked
>>>>>>> the
>>>>>>> "do
>>>>>>> not allow attachments to be opened" box in options, disabled email
>>>>>>> scanning
>>>>>>> in my anti-virus program, and have disabled Windows Defender. None
>>>>>>> of
>>>>>>> these
>>>>>>> works.
>>>>>>>
>>>>>>> If I click on the attachment to open it, the little hourglass
>>>>>>> pointer
>>>>>>> comes
>>>>>>> up, and then goes back to the arrow, but nothing else happens. If I
>>>>>>> try
>>>>>>> to
>>>>>>> save the attachment, I get this message:
>>>>>>>
>>>>>>> "There was an error saving one or more of your attachments, please
>>>>>>> check
>>>>>>> your free disk space and try again"
>>>>>>>
>>>>>>> I have more than enough free disk space.
>>>>>>>
>>>>>>> Any suggestions?

I had used the Norton removal tool when I originally removed Norton. I then
did a search for Norton and Symantic, and checked the Windows Registry for
both as well. I do not believe that I have anything "Norton" left on my
computer.

I could run it again if you think it will help, but I have my doubts.

"PA Bear [MS MVP]" wrote:

> 1. Download the Norton Removal Tool, saving it to your desktop:
> http://service1.symantec.com/SUPPORT...05033108162039
>
> 2. After making sure you know where your Product ID or license is, uninstall
> ZA Internet Security Suite (ZAISS).
>
> 3. IMPORTANT! => Enable the Windows Firewall!
>
> NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
> browsing; reading email; chatting) except #4 through #6 below until your
> anti-virus application has been installed and fully updated!
>
> 4a. If anything named "Norton" is listed in Installed Programs, uninstall
> it. This includes any Norton Add-ons and something called LiveUpdate.
>
> 4b. Right-click on down you saved in #1 above and select "Run as
> Administrator" to run the removal tool.
>
> 5. Reboot and IMMEDIATELY reinstall ZAISS.
>
> 6. Reboot and make certain that the ZA Firewall is enabled and the Windows
> Firewall is disabled.
>
> 7. Update ZAISS manually & repeatedly until you get a "No more updates"
> prompt.
>
> Better now?
> --
> ~PA Bear
>
> anhlyss wrote:
> > Sorry, I didn't see this until now. I am not always getting notifications
> > of replies. You are not chopped liver
> >
> > I am running Windows Vista SP1. I don't know what IE8 Beta is, so I don't
> > know if it is installed.
> >
> > This happens with every attachment (even pictures, although they are shown
> > in the body of the email)
> >
> > No, I can't open an attachment in an email I send myself, nor can I open
> > it
> > in the "sent" folder.
> >
> > At work we use Domino (IBM), I have also tried using my Yahoo mail. I
> > know
> > it doesn't make any sense, but that is what is happening.
> >
> > I don't know which mail clients are being used, as I am getting email from
> > several people/sources including Red River College, my friends and family,
> > my bank, etc. Since I can't open ANY attachments, I don't see that this
> > matters much.
> >
> > Two weeks ago there was a Windows Update, and a Zone Alarm Update. I have
> > already gone through all of the steps with Zone Alarm support, so I don't
> > think that is the problem.
> >
> > I am running Zone Alarm Internet Security Suite, (Firewall, Internet
> > scanning, email scanning, etc.) which I have been using ever since I
> > bought
> > my computer (in May 2008) with no problems.
> >
> > I had a Norton Trial installed, but removed it almost immediately, and
> > checked the registry to ensure there were no bits remaining.
> >
> > "PA Bear [MS MVP]" wrote:
> >> More questions, I'm afraid:
> >>
> >> Are you running Vista, Vista SP1, or perhaps Vista SP2 Beta? Is IE8 Beta
> >> installed?
> >>
> >> Does this happen with any attachment or just some attachments?
> >>
> >> If you send yourself a message with an attachment, can you open the
> >> attachment in Windows Mail after receiving it? Can you open the
> >> attachment
> >> in your copy of the message in Sent Items folder?
> >>
> >> What Mail Client are you using at work? (It doesn't make sense that
> >> attempting to open the attachment in Windows Mail would have any affect
> >> on
> >> the attachment when Forwarded.)
> >>
> >> What Mail Clients are being used to send these message(s) to you (e.g.,
> >> MS
> >> Outlook; AOL Mail)? Are all of these attachments to messages that have
> >> been forwarded to you?
> >>
> >>> ...I was able to open all attachments 2 weeks ago, but can't now.
> >>
> >> What change(s) did you make to your system 2 weeks ago (e.g.,
> >> installed/uninstall something, including Windows Updates; upgraded or
> >> replaced your anti-virus application)?
> >>
> >> Speaking of which...
> >>
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)?
> >>
> >> Has a Norton or McAfee application ever been installed on this machine
> >> (e.g., a free-trial version that came preinstalled when you bought it)?
> >>
> >>
> >> anhlyss wrote:

> >>> Yes, and if I forward the message to my email program at work, or to my
> >>> Yahoo mail, I can open the attachment (as long as I haven't tried to
> >>> open
> >>> it in Windows Mail).
> >>>
> >>> If I had tried to open it in Windows Mail, however, I can forward the
> >>> message to other people, but they can't open the attachment. They get a
> >>> message that it has been "moved".
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Can you open the attachments if you access the message from the inbox
> >>>> on
> >>>> the account's web-mail page?
> >>>>
> >>>> anhlyss wrote:
> >>>>> No, these were sent from many different people using many different
> >>>>> email
> >>>>> programs. I was able to open all attachments 2 weeks ago, but can't
> >>>>> now.
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>
> >>>>>> Were the messages sent by someone use MS Outlook?
> >>>>>>
> >>>>>> anhlyss wrote:
> >>>>>>> I, like many others based on previous posts, am unable to open or
> >>>>>>> save
> >>>>>>> attachments in windows mail. I have also tried to forward the
> >>>>>>> messages
> >>>>>>> to
> >>>>>>> my work email, but the attachments seem to be "missing" from the
> >>>>>>> forwarded
> >>>>>>> messages once I have tried to open them in Windows mail.
> >>>>>>>
> >>>>>>> As suggested in other threads, I have ensured that I have unchecked
> >>>>>>> the
> >>>>>>> "do
> >>>>>>> not allow attachments to be opened" box in options, disabled email
> >>>>>>> scanning
> >>>>>>> in my anti-virus program, and have disabled Windows Defender. None
> >>>>>>> of
> >>>>>>> these
> >>>>>>> works.
> >>>>>>>
> >>>>>>> If I click on the attachment to open it, the little hourglass
> >>>>>>> pointer
> >>>>>>> comes
> >>>>>>> up, and then goes back to the arrow, but nothing else happens. If I
> >>>>>>> try
> >>>>>>> to
> >>>>>>> save the attachment, I get this message:
> >>>>>>>
> >>>>>>> "There was an error saving one or more of your attachments, please
> >>>>>>> check
> >>>>>>> your free disk space and try again"
> >>>>>>>
> >>>>>>> I have more than enough free disk space.
> >>>>>>>
> >>>>>>> Any suggestions?
>
>

As a minimum, you need to turn off email scanning in Zone Alarm.
Antivirus email scanning can cause assorted odd problems, including
difficulties with attachments.

--
Gary VanderMolen, MS-MVP (Mail)


"anhlyss" <anhlyss@discussions.microsoft.com> wrote in message news:98BA985E-E8E1-477A-843A-9464847283E6@microsoft.com...
>
> Sorry, I didn't see this until now. I am not always getting notifications
> of replies. You are not chopped liver
>
> I am running Windows Vista SP1. I don't know what IE8 Beta is, so I don't
> know if it is installed.
>
> This happens with every attachment (even pictures, although they are shown
> in the body of the email)
>
> No, I can't open an attachment in an email I send myself, nor can I open it
> in the "sent" folder.
>
> At work we use Domino (IBM), I have also tried using my Yahoo mail. I know
> it doesn't make any sense, but that is what is happening.
>
> I don't know which mail clients are being used, as I am getting email from
> several people/sources including Red River College, my friends and family, my
> bank, etc. Since I can't open ANY attachments, I don't see that this matters
> much.
>
> Two weeks ago there was a Windows Update, and a Zone Alarm Update. I have
> already gone through all of the steps with Zone Alarm support, so I don't
> think that is the problem.
>
> I am running Zone Alarm Internet Security Suite, (Firewall, Internet
> scanning, email scanning, etc.) which I have been using ever since I bought
> my computer (in May 2008) with no problems.
>
> I had a Norton Trial installed, but removed it almost immediately, and
> checked the registry to ensure there were no bits remaining.
>
>
>
>
> "PA Bear [MS MVP]" wrote:
>
>> More questions, I'm afraid:
>>
>> Are you running Vista, Vista SP1, or perhaps Vista SP2 Beta? Is IE8 Beta
>> installed?
>>
>> Does this happen with any attachment or just some attachments?
>>
>> If you send yourself a message with an attachment, can you open the
>> attachment in Windows Mail after receiving it? Can you open the attachment
>> in your copy of the message in Sent Items folder?
>>
>> What Mail Client are you using at work? (It doesn't make sense that
>> attempting to open the attachment in Windows Mail would have any affect on
>> the attachment when Forwarded.)
>>
>> What Mail Clients are being used to send these message(s) to you (e.g., MS
>> Outlook; AOL Mail)? Are all of these attachments to messages that have been
>> forwarded to you?
>>
>> > ...I was able to open all attachments 2 weeks ago, but can't now.
>>
>> What change(s) did you make to your system 2 weeks ago (e.g.,
>> installed/uninstall something, including Windows Updates; upgraded or
>> replaced your anti-virus application)?
>>
>> Speaking of which...
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than Defender)?
>> What third-party firewall (if any)?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>>
>> anhlyss wrote:
>> > Yes, and if I forward the message to my email program at work, or to my
>> > Yahoo mail, I can open the attachment (as long as I haven't tried to open
>> > it in Windows Mail).
>> >
>> > If I had tried to open it in Windows Mail, however, I can forward the
>> > message to other people, but they can't open the attachment. They get a
>> > message that it has been "moved".
>> >
>> > "PA Bear [MS MVP]" wrote:
>> >> Can you open the attachments if you access the message from the inbox on
>> >> the account's web-mail page?
>> >>
>> >> anhlyss wrote:
>> >>> No, these were sent from many different people using many different
>> >>> email
>> >>> programs. I was able to open all attachments 2 weeks ago, but can't
>> >>> now.
>> >>>
>> >>> "PA Bear [MS MVP]" wrote:
>> >>>
>> >>>> Were the messages sent by someone use MS Outlook?
>> >>>>
>> >>>> anhlyss wrote:
>> >>>>> I, like many others based on previous posts, am unable to open or save
>> >>>>> attachments in windows mail. I have also tried to forward the
>> >>>>> messages
>> >>>>> to
>> >>>>> my work email, but the attachments seem to be "missing" from the
>> >>>>> forwarded
>> >>>>> messages once I have tried to open them in Windows mail.
>> >>>>>
>> >>>>> As suggested in other threads, I have ensured that I have unchecked
>> >>>>> the
>> >>>>> "do
>> >>>>> not allow attachments to be opened" box in options, disabled email
>> >>>>> scanning
>> >>>>> in my anti-virus program, and have disabled Windows Defender. None of
>> >>>>> these
>> >>>>> works.
>> >>>>>
>> >>>>> If I click on the attachment to open it, the little hourglass pointer
>> >>>>> comes
>> >>>>> up, and then goes back to the arrow, but nothing else happens. If I
>> >>>>> try
>> >>>>> to
>> >>>>> save the attachment, I get this message:
>> >>>>>
>> >>>>> "There was an error saving one or more of your attachments, please
>> >>>>> check
>> >>>>> your free disk space and try again"
>> >>>>>
>> >>>>> I have more than enough free disk space.
>> >>>>>
>> >>>>> Any suggestions?
>>
>>

That was one of the first things I did.

"Gary VanderMolen" wrote:

> As a minimum, you need to turn off email scanning in Zone Alarm.
> Antivirus email scanning can cause assorted odd problems, including
> difficulties with attachments.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "anhlyss" <anhlyss@discussions.microsoft.com> wrote in message news:98BA985E-E8E1-477A-843A-9464847283E6@microsoft.com...
> >
> > Sorry, I didn't see this until now. I am not always getting notifications
> > of replies. You are not chopped liver
> >
> > I am running Windows Vista SP1. I don't know what IE8 Beta is, so I don't
> > know if it is installed.
> >
> > This happens with every attachment (even pictures, although they are shown
> > in the body of the email)
> >
> > No, I can't open an attachment in an email I send myself, nor can I open it
> > in the "sent" folder.
> >
> > At work we use Domino (IBM), I have also tried using my Yahoo mail. I know
> > it doesn't make any sense, but that is what is happening.
> >
> > I don't know which mail clients are being used, as I am getting email from
> > several people/sources including Red River College, my friends and family, my
> > bank, etc. Since I can't open ANY attachments, I don't see that this matters
> > much.
> >
> > Two weeks ago there was a Windows Update, and a Zone Alarm Update. I have
> > already gone through all of the steps with Zone Alarm support, so I don't
> > think that is the problem.
> >
> > I am running Zone Alarm Internet Security Suite, (Firewall, Internet
> > scanning, email scanning, etc.) which I have been using ever since I bought
> > my computer (in May 2008) with no problems.
> >
> > I had a Norton Trial installed, but removed it almost immediately, and
> > checked the registry to ensure there were no bits remaining.
> >
> >
> >
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> More questions, I'm afraid:
> >>
> >> Are you running Vista, Vista SP1, or perhaps Vista SP2 Beta? Is IE8 Beta
> >> installed?
> >>
> >> Does this happen with any attachment or just some attachments?
> >>
> >> If you send yourself a message with an attachment, can you open the
> >> attachment in Windows Mail after receiving it? Can you open the attachment
> >> in your copy of the message in Sent Items folder?
> >>
> >> What Mail Client are you using at work? (It doesn't make sense that
> >> attempting to open the attachment in Windows Mail would have any affect on
> >> the attachment when Forwarded.)
> >>
> >> What Mail Clients are being used to send these message(s) to you (e.g., MS
> >> Outlook; AOL Mail)? Are all of these attachments to messages that have been
> >> forwarded to you?
> >>
> >> > ...I was able to open all attachments 2 weeks ago, but can't now.
> >>
> >> What change(s) did you make to your system 2 weeks ago (e.g.,
> >> installed/uninstall something, including Windows Updates; upgraded or
> >> replaced your anti-virus application)?
> >>
> >> Speaking of which...
> >>
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than Defender)?
> >> What third-party firewall (if any)?
> >>
> >> Has a Norton or McAfee application ever been installed on this machine
> >> (e.g., a free-trial version that came preinstalled when you bought it)?
> >>
> >>
> >> anhlyss wrote:
> >> > Yes, and if I forward the message to my email program at work, or to my
> >> > Yahoo mail, I can open the attachment (as long as I haven't tried to open
> >> > it in Windows Mail).
> >> >
> >> > If I had tried to open it in Windows Mail, however, I can forward the
> >> > message to other people, but they can't open the attachment. They get a
> >> > message that it has been "moved".
> >> >
> >> > "PA Bear [MS MVP]" wrote:
> >> >> Can you open the attachments if you access the message from the inbox on
> >> >> the account's web-mail page?
> >> >>
> >> >> anhlyss wrote:
> >> >>> No, these were sent from many different people using many different
> >> >>> email
> >> >>> programs. I was able to open all attachments 2 weeks ago, but can't
> >> >>> now.
> >> >>>
> >> >>> "PA Bear [MS MVP]" wrote:
> >> >>>
> >> >>>> Were the messages sent by someone use MS Outlook?
> >> >>>>
> >> >>>> anhlyss wrote:
> >> >>>>> I, like many others based on previous posts, am unable to open or save
> >> >>>>> attachments in windows mail. I have also tried to forward the
> >> >>>>> messages
> >> >>>>> to
> >> >>>>> my work email, but the attachments seem to be "missing" from the
> >> >>>>> forwarded
> >> >>>>> messages once I have tried to open them in Windows mail.
> >> >>>>>
> >> >>>>> As suggested in other threads, I have ensured that I have unchecked
> >> >>>>> the
> >> >>>>> "do
> >> >>>>> not allow attachments to be opened" box in options, disabled email
> >> >>>>> scanning
> >> >>>>> in my anti-virus program, and have disabled Windows Defender. None of
> >> >>>>> these
> >> >>>>> works.
> >> >>>>>
> >> >>>>> If I click on the attachment to open it, the little hourglass pointer
> >> >>>>> comes
> >> >>>>> up, and then goes back to the arrow, but nothing else happens. If I
> >> >>>>> try
> >> >>>>> to
> >> >>>>> save the attachment, I get this message:
> >> >>>>>
> >> >>>>> "There was an error saving one or more of your attachments, please
> >> >>>>> check
> >> >>>>> your free disk space and try again"
> >> >>>>>
> >> >>>>> I have more than enough free disk space.
> >> >>>>>
> >> >>>>> Any suggestions?
> >>
> >>
>
>
>