Windows Vista Mail asking for logon information now

Hi Gary
I have been having this problem... previously by signing in passward I could
get on mail, this annoying request would appear sporadically... but today I
can not send any mails as the windows mail asks again and again for the logon
information (name of the account and password) I receive the mai but can not
send.

The antivirus I use is eset smart security

Have tried all your remedies except windows live mail - which i am afraid
to use...

can you help ?


"Gary VanderMolen" wrote:

> Please, call me Gary. We're pretty informal here. :-)
> Joyce, I looked around but did not see a detailed problem statement from
> you. This thread was started by someone else ("CoCojax"), so I can't be
> sure you are experiencing the exact same symptoms unless you tell me so.
>
> Assuming the problem is that Windows Mail repeatedly asks for you to
> enter the username and password, it sounds like you've done pretty much
> everything I would have suggested. To reiterate:
> 1. Use the special removal utilities for McAfee and Norton antivirus.
> 2. Install Avast (or AVG) antivirus using the custom method which doesn't
> install the mail checking module.
> 3. Deleted that mail account, restart Windows Mail, recreate the account.
>
> If no improvement, about the only thing left to do is to upgrade to Windows
> Live Mail: http://download.live.com/wlmail
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Joyce" <Joyce@discussions.microsoft.com> wrote in message news:AC97E062-2EB1-4D8D-B174-DD6EEB81DC33@microsoft.com...
> > Dear Mr. VanderMolen: I have done all of the various suggestions including
> > recreating an email account, checking and unchecking boxes for
> > authentication. Also, I deleted any traces of McAfee and Norton and
> > installed the security program you recommended (avast). Any other ideas?
> > Thanks. Joyce
> >
> >
> > "Gary VanderMolen" wrote:
> >
> >> Go to Tools, Accounts, select that mail account, Properties, Servers.
> >> Make sure the box for "Log on using Secure Password Authentication."
> >> is unchecked.
> >>
> >> If it was already unchecked, which antivirus are you running?
> >> Some of them are not fully compatible with Windows Mail.
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "CoCojax" <CoCojax@discussions.microsoft.com> wrote in message news:0D766ED9-FBAD-46AC-9D24-79FD2F614119@microsoft.com...
> >> >
> >> > I am having the same problem, mine started yesterday evening when I got home
> >> > after a week of vacation...
> >> > Keeps requesting me to sign in and when I do I receive this error message..
> >> >
> >> > Account: 'Windows Mail', Server: 'pop.broadband.rogers.com', Protocol:
> >> > POP3, Server Response: '-ERR popgate argument(s) missing.', Port: 110,
> >> > Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91
> >> >
> >> > and then a different message...
> >> >
> >> > Account: 'Windows Mail', Server: 'pop.broadband.rogers.com', Protocol:
> >> > POP3, Server Response: '-ERR [AUTH] Error logging in. Please visit
> >> > http://mail.yahoo.com', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
> >> > Error Number: 0x800CCC92
> >> >
> >> > Seems like a lot of users are having similar problems so I am confused as to
> >> > why Windows has not come up with an answer...I have just completed my
> >> > updates...
>

Did you configure your antivirus not to scan emails?
After doing so did you delete the account and recreate it?
You can also test your password by logging in to webmail.
If that works, it proves you have the correct username and password.

If you've tried all the suggestions, than the only thing left is to upgrade to
Windows Live Mail . Not sure why you would be afraid to try it. If you have
specific concerns, I can probably put your mind at ease.

--
Gary VanderMolen, MS-MVP (Mail)


"dolega" <dolega@discussions.microsoft.com> wrote in message news:B1311F91-067C-4383-877B-A5AD2BFB9C9F@microsoft.com...
> Hi Gary
> I have been having this problem... previously by signing in passward I could
> get on mail, this annoying request would appear sporadically... but today I
> can not send any mails as the windows mail asks again and again for the logon
> information (name of the account and password) I receive the mai but can not
> send.
>
> The antivirus I use is eset smart security
>
> Have tried all your remedies except windows live mail - which i am afraid
> to use...
>
> can you help ?
>
>
> "Gary VanderMolen" wrote:
>
>> Please, call me Gary. We're pretty informal here. :-)
>> Joyce, I looked around but did not see a detailed problem statement from
>> you. This thread was started by someone else ("CoCojax"), so I can't be
>> sure you are experiencing the exact same symptoms unless you tell me so.
>>
>> Assuming the problem is that Windows Mail repeatedly asks for you to
>> enter the username and password, it sounds like you've done pretty much
>> everything I would have suggested. To reiterate:
>> 1. Use the special removal utilities for McAfee and Norton antivirus.
>> 2. Install Avast (or AVG) antivirus using the custom method which doesn't
>> install the mail checking module.
>> 3. Deleted that mail account, restart Windows Mail, recreate the account.
>>
>> If no improvement, about the only thing left to do is to upgrade to Windows
>> Live Mail: http://download.live.com/wlmail
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Joyce" <Joyce@discussions.microsoft.com> wrote in message news:AC97E062-2EB1-4D8D-B174-DD6EEB81DC33@microsoft.com...
>> > Dear Mr. VanderMolen: I have done all of the various suggestions including
>> > recreating an email account, checking and unchecking boxes for
>> > authentication. Also, I deleted any traces of McAfee and Norton and
>> > installed the security program you recommended (avast). Any other ideas?
>> > Thanks. Joyce
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Go to Tools, Accounts, select that mail account, Properties, Servers.
>> >> Make sure the box for "Log on using Secure Password Authentication."
>> >> is unchecked.
>> >>
>> >> If it was already unchecked, which antivirus are you running?
>> >> Some of them are not fully compatible with Windows Mail.
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "CoCojax" <CoCojax@discussions.microsoft.com> wrote in message news:0D766ED9-FBAD-46AC-9D24-79FD2F614119@microsoft.com...
>> >> >
>> >> > I am having the same problem, mine started yesterday evening when I got home
>> >> > after a week of vacation...
>> >> > Keeps requesting me to sign in and when I do I receive this error message..
>> >> >
>> >> > Account: 'Windows Mail', Server: 'pop.broadband.rogers.com', Protocol:
>> >> > POP3, Server Response: '-ERR popgate argument(s) missing.', Port: 110,
>> >> > Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91
>> >> >
>> >> > and then a different message...
>> >> >
>> >> > Account: 'Windows Mail', Server: 'pop.broadband.rogers.com', Protocol:
>> >> > POP3, Server Response: '-ERR [AUTH] Error logging in. Please visit
>> >> > http://mail.yahoo.com', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
>> >> > Error Number: 0x800CCC92
>> >> >
>> >> > Seems like a lot of users are having similar problems so I am confused as to
>> >> > why Windows has not come up with an answer...I have just completed my
>> >> > updates...
>>

thanks Gary, for the time being I have disabled anti-virus (eset) and the
problem disappeared... now will re-install the antivirus excepting e-mail
coverage

Is there a serious risk in getting virus via e-mail after dismantling that
coverage ?

b rgds
k dolega

"Gary VanderMolen" wrote:

> Did you configure your antivirus not to scan emails?
> After doing so did you delete the account and recreate it?
> You can also test your password by logging in to webmail.
> If that works, it proves you have the correct username and password.
>
> If you've tried all the suggestions, than the only thing left is to upgrade to
> Windows Live Mail . Not sure why you would be afraid to try it. If you have
> specific concerns, I can probably put your mind at ease.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "dolega" <dolega@discussions.microsoft.com> wrote in message news:B1311F91-067C-4383-877B-A5AD2BFB9C9F@microsoft.com...
> > Hi Gary
> > I have been having this problem... previously by signing in passward I could
> > get on mail, this annoying request would appear sporadically... but today I
> > can not send any mails as the windows mail asks again and again for the logon
> > information (name of the account and password) I receive the mai but can not
> > send.
> >
> > The antivirus I use is eset smart security
> >
> > Have tried all your remedies except windows live mail - which i am afraid
> > to use...
> >
> > can you help ?
> >
> >
> > "Gary VanderMolen" wrote:
> >
> >> Please, call me Gary. We're pretty informal here. :-)
> >> Joyce, I looked around but did not see a detailed problem statement from
> >> you. This thread was started by someone else ("CoCojax"), so I can't be
> >> sure you are experiencing the exact same symptoms unless you tell me so.
> >>
> >> Assuming the problem is that Windows Mail repeatedly asks for you to
> >> enter the username and password, it sounds like you've done pretty much
> >> everything I would have suggested. To reiterate:
> >> 1. Use the special removal utilities for McAfee and Norton antivirus.
> >> 2. Install Avast (or AVG) antivirus using the custom method which doesn't
> >> install the mail checking module.
> >> 3. Deleted that mail account, restart Windows Mail, recreate the account.
> >>
> >> If no improvement, about the only thing left to do is to upgrade to Windows
> >> Live Mail: http://download.live.com/wlmail
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "Joyce" <Joyce@discussions.microsoft.com> wrote in message news:AC97E062-2EB1-4D8D-B174-DD6EEB81DC33@microsoft.com...
> >> > Dear Mr. VanderMolen: I have done all of the various suggestions including
> >> > recreating an email account, checking and unchecking boxes for
> >> > authentication. Also, I deleted any traces of McAfee and Norton and
> >> > installed the security program you recommended (avast). Any other ideas?
> >> > Thanks. Joyce
> >> >
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> Go to Tools, Accounts, select that mail account, Properties, Servers.
> >> >> Make sure the box for "Log on using Secure Password Authentication."
> >> >> is unchecked.
> >> >>
> >> >> If it was already unchecked, which antivirus are you running?
> >> >> Some of them are not fully compatible with Windows Mail.
> >> >>
> >> >> --
> >> >> Gary VanderMolen, MS-MVP (Mail)
> >> >>
> >> >>
> >> >> "CoCojax" <CoCojax@discussions.microsoft.com> wrote in message news:0D766ED9-FBAD-46AC-9D24-79FD2F614119@microsoft.com...
> >> >> >
> >> >> > I am having the same problem, mine started yesterday evening when I got home
> >> >> > after a week of vacation...
> >> >> > Keeps requesting me to sign in and when I do I receive this error message..
> >> >> >
> >> >> > Account: 'Windows Mail', Server: 'pop.broadband.rogers.com', Protocol:
> >> >> > POP3, Server Response: '-ERR popgate argument(s) missing.', Port: 110,
> >> >> > Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91
> >> >> >
> >> >> > and then a different message...
> >> >> >
> >> >> > Account: 'Windows Mail', Server: 'pop.broadband.rogers.com', Protocol:
> >> >> > POP3, Server Response: '-ERR [AUTH] Error logging in. Please visit
> >> >> > http://mail.yahoo.com', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
> >> >> > Error Number: 0x800CCC92
> >> >> >
> >> >> > Seems like a lot of users are having similar problems so I am confused as to
> >> >> > why Windows has not come up with an answer...I have just completed my
> >> >> > updates...
> >>
>

You definitely need to have an anti-virus program for your system, but you
don't need it to scan email.


"dolega" <dolega@discussions.microsoft.com> wrote in message
news:EFBE9955-0C97-4338-8D26-100C1A1D24C2@microsoft.com...
> thanks Gary, for the time being I have disabled anti-virus (eset) and the
> problem disappeared... now will re-install the antivirus excepting e-mail
> coverage
>
> Is there a serious risk in getting virus via e-mail after dismantling
> that
> coverage ?
>
> b rgds
> k dolega
>
> "Gary VanderMolen" wrote:
>
>> Did you configure your antivirus not to scan emails?
>> After doing so did you delete the account and recreate it?
>> You can also test your password by logging in to webmail.
>> If that works, it proves you have the correct username and password.
>>
>> If you've tried all the suggestions, than the only thing left is to
>> upgrade to
>> Windows Live Mail . Not sure why you would be afraid to try it. If you
>> have
>> specific concerns, I can probably put your mind at ease.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "dolega" <dolega@discussions.microsoft.com> wrote in message
>> news:B1311F91-067C-4383-877B-A5AD2BFB9C9F@microsoft.com...
>> > Hi Gary
>> > I have been having this problem... previously by signing in passward I
>> > could
>> > get on mail, this annoying request would appear sporadically... but
>> > today I
>> > can not send any mails as the windows mail asks again and again for the
>> > logon
>> > information (name of the account and password) I receive the mai but
>> > can not
>> > send.
>> >
>> > The antivirus I use is eset smart security
>> >
>> > Have tried all your remedies except windows live mail - which i am
>> > afraid
>> > to use...
>> >
>> > can you help ?
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Please, call me Gary. We're pretty informal here. :-)
>> >> Joyce, I looked around but did not see a detailed problem statement
>> >> from
>> >> you. This thread was started by someone else ("CoCojax"), so I can't
>> >> be
>> >> sure you are experiencing the exact same symptoms unless you tell me
>> >> so.
>> >>
>> >> Assuming the problem is that Windows Mail repeatedly asks for you to
>> >> enter the username and password, it sounds like you've done pretty
>> >> much
>> >> everything I would have suggested. To reiterate:
>> >> 1. Use the special removal utilities for McAfee and Norton antivirus.
>> >> 2. Install Avast (or AVG) antivirus using the custom method which
>> >> doesn't
>> >> install the mail checking module.
>> >> 3. Deleted that mail account, restart Windows Mail, recreate the
>> >> account.
>> >>
>> >> If no improvement, about the only thing left to do is to upgrade to
>> >> Windows
>> >> Live Mail: http://download.live.com/wlmail
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "Joyce" <Joyce@discussions.microsoft.com> wrote in message
>> >> news:AC97E062-2EB1-4D8D-B174-DD6EEB81DC33@microsoft.com...
>> >> > Dear Mr. VanderMolen: I have done all of the various suggestions
>> >> > including
>> >> > recreating an email account, checking and unchecking boxes for
>> >> > authentication. Also, I deleted any traces of McAfee and Norton and
>> >> > installed the security program you recommended (avast). Any other
>> >> > ideas?
>> >> > Thanks. Joyce
>> >> >
>> >> >
>> >> > "Gary VanderMolen" wrote:
>> >> >
>> >> >> Go to Tools, Accounts, select that mail account, Properties,
>> >> >> Servers.
>> >> >> Make sure the box for "Log on using Secure Password
>> >> >> Authentication."
>> >> >> is unchecked.
>> >> >>
>> >> >> If it was already unchecked, which antivirus are you running?
>> >> >> Some of them are not fully compatible with Windows Mail.
>> >> >>
>> >> >> --
>> >> >> Gary VanderMolen, MS-MVP (Mail)
>> >> >>
>> >> >>
>> >> >> "CoCojax" <CoCojax@discussions.microsoft.com> wrote in message
>> >> >> news:0D766ED9-FBAD-46AC-9D24-79FD2F614119@microsoft.com...
>> >> >> >
>> >> >> > I am having the same problem, mine started yesterday evening when
>> >> >> > I got home
>> >> >> > after a week of vacation...
>> >> >> > Keeps requesting me to sign in and when I do I receive this error
>> >> >> > message..
>> >> >> >
>> >> >> > Account: 'Windows Mail', Server: 'pop.broadband.rogers.com',
>> >> >> > Protocol:
>> >> >> > POP3, Server Response: '-ERR popgate argument(s) missing.', Port:
>> >> >> > 110,
>> >> >> > Secure(SSL): No, Server Error: 0x800CCC90, Error Number:
>> >> >> > 0x800CCC91
>> >> >> >
>> >> >> > and then a different message...
>> >> >> >
>> >> >> > Account: 'Windows Mail', Server: 'pop.broadband.rogers.com',
>> >> >> > Protocol:
>> >> >> > POP3, Server Response: '-ERR [AUTH] Error logging in. Please
>> >> >> > visit
>> >> >> > http://mail.yahoo.com', Port: 110, Secure(SSL): No, Server Error:
>> >> >> > 0x800CCC90,
>> >> >> > Error Number: 0x800CCC92
>> >> >> >
>> >> >> > Seems like a lot of users are having similar problems so I am
>> >> >> > confused as to
>> >> >> > why Windows has not come up with an answer...I have just
>> >> >> > completed my
>> >> >> > updates...
>> >>
>>

Good to hear that disabling email scanning cured the problem.

Even Symantec (Norton), the originator of the email scanning concept
admits that it is redundant and unnecessary:

"Is my computer still protected against viruses if I disable Email Scanning?
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including email
and email attachments. Email Scanning is just another layer on top of this.
To make sure that Auto-Protect is providing the maximum protection, keep
Auto- Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."

See http://tinyurl.com/bhsva or
http://service1.symantec.com/SUPPORT...= bar_sch_nam

--
Gary VanderMolen, MS-MVP (Mail)


"dolega" <dolega@discussions.microsoft.com> wrote in message news:EFBE9955-0C97-4338-8D26-100C1A1D24C2@microsoft.com...
> thanks Gary, for the time being I have disabled anti-virus (eset) and the
> problem disappeared... now will re-install the antivirus excepting e-mail
> coverage
>
> Is there a serious risk in getting virus via e-mail after dismantling that
> coverage ?
>
> b rgds
> k dolega
>
> "Gary VanderMolen" wrote:
>
>> Did you configure your antivirus not to scan emails?
>> After doing so did you delete the account and recreate it?
>> You can also test your password by logging in to webmail.
>> If that works, it proves you have the correct username and password.
>>
>> If you've tried all the suggestions, than the only thing left is to upgrade to
>> Windows Live Mail . Not sure why you would be afraid to try it. If you have
>> specific concerns, I can probably put your mind at ease.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "dolega" <dolega@discussions.microsoft.com> wrote in message news:B1311F91-067C-4383-877B-A5AD2BFB9C9F@microsoft.com...
>> > Hi Gary
>> > I have been having this problem... previously by signing in passward I could
>> > get on mail, this annoying request would appear sporadically... but today I
>> > can not send any mails as the windows mail asks again and again for the logon
>> > information (name of the account and password) I receive the mai but can not
>> > send.
>> >
>> > The antivirus I use is eset smart security
>> >
>> > Have tried all your remedies except windows live mail - which i am afraid
>> > to use...
>> >
>> > can you help ?
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Please, call me Gary. We're pretty informal here. :-)
>> >> Joyce, I looked around but did not see a detailed problem statement from
>> >> you. This thread was started by someone else ("CoCojax"), so I can't be
>> >> sure you are experiencing the exact same symptoms unless you tell me so.
>> >>
>> >> Assuming the problem is that Windows Mail repeatedly asks for you to
>> >> enter the username and password, it sounds like you've done pretty much
>> >> everything I would have suggested. To reiterate:
>> >> 1. Use the special removal utilities for McAfee and Norton antivirus.
>> >> 2. Install Avast (or AVG) antivirus using the custom method which doesn't
>> >> install the mail checking module.
>> >> 3. Deleted that mail account, restart Windows Mail, recreate the account.
>> >>
>> >> If no improvement, about the only thing left to do is to upgrade to Windows
>> >> Live Mail: http://download.live.com/wlmail
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "Joyce" <Joyce@discussions.microsoft.com> wrote in message news:AC97E062-2EB1-4D8D-B174-DD6EEB81DC33@microsoft.com...
>> >> > Dear Mr. VanderMolen: I have done all of the various suggestions including
>> >> > recreating an email account, checking and unchecking boxes for
>> >> > authentication. Also, I deleted any traces of McAfee and Norton and
>> >> > installed the security program you recommended (avast). Any other ideas?
>> >> > Thanks. Joyce
>> >> >
>> >> >
>> >> > "Gary VanderMolen" wrote:
>> >> >
>> >> >> Go to Tools, Accounts, select that mail account, Properties, Servers.
>> >> >> Make sure the box for "Log on using Secure Password Authentication."
>> >> >> is unchecked.
>> >> >>
>> >> >> If it was already unchecked, which antivirus are you running?
>> >> >> Some of them are not fully compatible with Windows Mail.
>> >> >>
>> >> >> --
>> >> >> Gary VanderMolen, MS-MVP (Mail)
>> >> >>
>> >> >>
>> >> >> "CoCojax" <CoCojax@discussions.microsoft.com> wrote in message news:0D766ED9-FBAD-46AC-9D24-79FD2F614119@microsoft.com...
>> >> >> >
>> >> >> > I am having the same problem, mine started yesterday evening when I got home
>> >> >> > after a week of vacation...
>> >> >> > Keeps requesting me to sign in and when I do I receive this error message..
>> >> >> >
>> >> >> > Account: 'Windows Mail', Server: 'pop.broadband.rogers.com', Protocol:
>> >> >> > POP3, Server Response: '-ERR popgate argument(s) missing.', Port: 110,
>> >> >> > Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91
>> >> >> >
>> >> >> > and then a different message...
>> >> >> >
>> >> >> > Account: 'Windows Mail', Server: 'pop.broadband.rogers.com', Protocol:
>> >> >> > POP3, Server Response: '-ERR [AUTH] Error logging in. Please visit
>> >> >> > http://mail.yahoo.com', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
>> >> >> > Error Number: 0x800CCC92
>> >> >> >
>> >> >> > Seems like a lot of users are having similar problems so I am confused as to
>> >> >> > why Windows has not come up with an answer...I have just completed my
>> >> >> > updates...
>> >>
>>