That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus is she running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, the antivirus may need to be uninstalled.
If turning off the antivirus email scanning function does not resolve
the problem, consider upgrading to Windows Live Mail, because it
is less prone to suffering bad effects from overly intrusive antivirus
Email scanning in any antivirus must be disabled, for reasons
Gary VanderMolen, MS-MVP (Mail)
"lovelylyd" <email@example.com> wrote in message news:firstname.lastname@example.org...
> after spending many painful hours getting wireless internet to my
> aunties computer and sorting out the mail, i got everything
> sorted...well i thought so until tonight...she rang me to say she was
> getting a message when she tried to get into mail...it reads:
> -'windows mail could not be started because another instance of it is
> still running on your PC. Please log off windows and restart windows
> mail. If problems persist save your work and then restart your
> Please someone help me i cannot face another trip to her house to sort
> this out!!!!..i did suggest deleting the shortcut on her desktop( she
> hasn't done that yet), and she tried the logging out thing but the same
> message came up.......I am affraid to say that i am a hardened MAC girl
> and know just about zero about windows (she thinks i am a computer
> genius...yeah right)