If you are sure you are entering the correct username/password,
then that account is corrupted. One thing you might try as a possible
quick fix is to delete that corrupted account, restart Windows Mail,
then recreate that mail account. If that doesn't fix it, more drastic
measures will have to be taken.
That type of account corruption is often caused by interference from
a non-compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.
If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview
Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm
--
Gary VanderMolen, MS-MVP (Mail)
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message news:exfk4ZWCJHA.2264@TK2MSFTNGP06.phx.gbl...
> Right pew, wrong church. Forwarded to Vista Mail newsgroup
> (microsoft.public.windows.vista.mail) via crosspost as a convenience to OP.
>
> On the web:
> http://www.microsoft.com/communities...s.vista.mai l
>
> In your newsreader:
> news://msnews.microsoft.com/microsof...ows.vista.mail
> --
> ~PA Bear
>
>
> NicoleinPDX wrote:
>> Hi -
>>
>> My windows mail seems to have just lost its memory. It cannot complete
>> the
>> authorization step. A lovely little window pops up asking me to verify my
>> user name and password for my mail server. I enter them but windows mail
>> still cannot complete the authorization step.
>>
>> The problem is not my mail server (comcast) because when I go directly to
>> the comcast site and enter my user name and password I get access to my
>> email account. I can only assume that the problem is with windows mail.
>>
>> Anyone have any ideas about how to fix this?
>>
>> With much appreciation,
>
Linear Mode
