Windows mail lose account settings

I have been using Vista for quite some time without problems. Very recently
I am starting to have a problem with Windows mail using my e-mail account
settings. A pop up windows will apear for me to cnfirm the settings. The
block to save the settings is ticked. If I tick in the account settings then
the mail will download. The next time that I go to Windows mail the pop up
window will apear again. Even if I re-enter it in Option it will keep on
doing this.

If I do a system restore the it will fix the problem for a couple a days and
then it will happen all over again.

Pleaew help. I am starting to loose my sense of humour.

"Theuns" <tb@loanfin.co.za> wrote in message
news:676C3EBE-8BA2-4FDF-83EB-10F9ABF9FE21@microsoft.com...
>I have been using Vista for quite some time without problems. Very
>recently I am starting to have a problem with Windows mail using my e-mail
>account settings. A pop up windows will apear for me to cnfirm the
>settings. The block to save the settings is ticked. If I tick in the
>account settings then the mail will download. The next time that I go to
>Windows mail the pop up window will apear again. Even if I re-enter it in
>Option it will keep on doing this.
>
> If I do a system restore the it will fix the problem for a couple a days
> and then it will happen all over again.
>
> Pleaew help. I am starting to loose my sense of humour.

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

"Theuns" <tb@loanfin.co.za> wrote in message
news:676C3EBE-8BA2-4FDF-83EB-10F9ABF9FE21@microsoft.com...
>I have been using Vista for quite some time without problems. Very
>recently I am starting to have a problem with Windows mail using my e-mail
>account settings. A pop up windows will apear for me to cnfirm the
>settings. The block to save the settings is ticked. If I tick in the
>account settings then the mail will download. The next time that I go to
>Windows mail the pop up window will apear again. Even if I re-enter it in
>Option it will keep on doing this.
>
> If I do a system restore the it will fix the problem for a couple a days
> and then it will happen all over again.
>
> Pleaew help. I am starting to loose my sense of humour.

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

Frank, I do not have any anti-virus running at the moment. When it started
hapening it was the first thing that I checked. When I do run the anti-virus
it is NOD32. This a very strange situation, as I did a system restore +- 5
hrs ago, and since then each and every time I tested Windows Mail it worked
correctly. With the system restore it will stay fixed for 2 to 3 days then
it will go all wrong again. I have read in here about somebody else having
had the same problem some 6-9 months ago, but can not find the post. What
gets me is that when it happens that Windows Mail will take the account
settings, without having to do a system restore, but will not save it, will
give me my mail, but when I return it is still there if one checks the
account settings but the window will pop up. Btw I have 2 e-mail accounts
set up.



"Frank Saunders MS-MVP IE,OE/WM" <franksaunders@mvps.org> wrote in message
news:%23UQbWYiBJHA.3396@TK2MSFTNGP03.phx.gbl...
> "Theuns" <tb@loanfin.co.za> wrote in message
> news:676C3EBE-8BA2-4FDF-83EB-10F9ABF9FE21@microsoft.com...
>>I have been using Vista for quite some time without problems. Very
>>recently I am starting to have a problem with Windows mail using my e-mail
>>account settings. A pop up windows will apear for me to cnfirm the
>>settings. The block to save the settings is ticked. If I tick in the
>>account settings then the mail will download. The next time that I go to
>>Windows mail the pop up window will apear again. Even if I re-enter it in
>>Option it will keep on doing this.
>>
>> If I do a system restore the it will fix the problem for a couple a days
>> and then it will happen all over again.
>>
>> Pleaew help. I am starting to loose my sense of humour.
>
> Email scanning should be turned off in any anti-virus. Also exclude EML
> files from the scan. It provides no protection not provided by the
> regular resident protection.
> Besides that, McAfee and Norton are not compatible with Windows Mail and
> Outlook Express and should be uninstalled. The latest version of Trend's
> anti-virus seems to be causing problems too.
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> Do not reply with email

Frank, I do not have any anti-virus running at the moment. When it started
hapening it was the first thing that I checked. When I do run the anti-virus
it is NOD32. This a very strange situation, as I did a system restore +- 5
hrs ago, and since then each and every time I tested Windows Mail it worked
correctly. With the system restore it will stay fixed for 2 to 3 days then
it will go all wrong again. I have read in here about somebody else having
had the same problem some 6-9 months ago, but can not find the post. What
gets me is that when it happens that Windows Mail will take the account
settings, without having to do a system restore, but will not save it, will
give me my mail, but when I return it is still there if one checks the
account settings but the window will pop up. Btw I have 2 e-mail accounts
set up.



"Frank Saunders MS-MVP IE,OE/WM" <franksaunders@mvps.org> wrote in message
news:%23UQbWYiBJHA.3396@TK2MSFTNGP03.phx.gbl...
> "Theuns" <tb@loanfin.co.za> wrote in message
> news:676C3EBE-8BA2-4FDF-83EB-10F9ABF9FE21@microsoft.com...
>>I have been using Vista for quite some time without problems. Very
>>recently I am starting to have a problem with Windows mail using my e-mail
>>account settings. A pop up windows will apear for me to cnfirm the
>>settings. The block to save the settings is ticked. If I tick in the
>>account settings then the mail will download. The next time that I go to
>>Windows mail the pop up window will apear again. Even if I re-enter it in
>>Option it will keep on doing this.
>>
>> If I do a system restore the it will fix the problem for a couple a days
>> and then it will happen all over again.
>>
>> Pleaew help. I am starting to loose my sense of humour.
>
> Email scanning should be turned off in any anti-virus. Also exclude EML
> files from the scan. It provides no protection not provided by the
> regular resident protection.
> Besides that, McAfee and Norton are not compatible with Windows Mail and
> Outlook Express and should be uninstalled. The latest version of Trend's
> anti-virus seems to be causing problems too.
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> Do not reply with email

"Theuns" <tb@loanfin.co.za> wrote in message
news:676C3EBE-8BA2-4FDF-83EB-10F9ABF9FE21@microsoft.com...
>I have been using Vista for quite some time without problems. Very
>recently I am starting to have a problem with Windows mail using my e-mail
>account settings. A pop up windows will apear for me to cnfirm the
>settings. The block to save the settings is ticked. If I tick in the
>account settings then the mail will download. The next time that I go to
>Windows mail the pop up window will apear again. Even if I re-enter it in
>Option it will keep on doing this.
>
> If I do a system restore the it will fix the problem for a couple a days
> and then it will happen all over again.
>
> Pleaew help. I am starting to loose my sense of humour.

Whenever WM offers you that prompt for correct PW/UN always click cancel or
no whatever the option is, NEVER click yes or OK, it simply wipes your
settings.

Go for the no option on prompt and the try send & receive again later.

"Theuns" <tb@loanfin.co.za> wrote in message
news:676C3EBE-8BA2-4FDF-83EB-10F9ABF9FE21@microsoft.com...
>I have been using Vista for quite some time without problems. Very
>recently I am starting to have a problem with Windows mail using my e-mail
>account settings. A pop up windows will apear for me to cnfirm the
>settings. The block to save the settings is ticked. If I tick in the
>account settings then the mail will download. The next time that I go to
>Windows mail the pop up window will apear again. Even if I re-enter it in
>Option it will keep on doing this.
>
> If I do a system restore the it will fix the problem for a couple a days
> and then it will happen all over again.
>
> Pleaew help. I am starting to loose my sense of humour.

Whenever WM offers you that prompt for correct PW/UN always click cancel or
no whatever the option is, NEVER click yes or OK, it simply wipes your
settings.

Go for the no option on prompt and the try send & receive again later.

When you say you have no anti-virus running at the moment,
you are probably referring to the AV's on-demand scanning module.
Every AV worth its salt also has a memory resident module that
checks every file access. It is that module that can damage your
email account password store.
One solution for you is to upgrade to Windows Live Mail (WLM),
which is more resistant to the adverse effects of aggressive
antivirus products: http://get.live.com/wlmail/overview
--
Gary VanderMolen, MS-MVP (Mail)


"Theuns" <tb@loanfin.co.za> wrote in message news:8CB0CC0D-246A-40EA-A48C-2BB1C4FA628F@microsoft.com...
> Frank, I do not have any anti-virus running at the moment. When it started
> hapening it was the first thing that I checked. When I do run the anti-virus
> it is NOD32. This a very strange situation, as I did a system restore +- 5
> hrs ago, and since then each and every time I tested Windows Mail it worked
> correctly. With the system restore it will stay fixed for 2 to 3 days then
> it will go all wrong again. I have read in here about somebody else having
> had the same problem some 6-9 months ago, but can not find the post. What
> gets me is that when it happens that Windows Mail will take the account
> settings, without having to do a system restore, but will not save it, will
> give me my mail, but when I return it is still there if one checks the
> account settings but the window will pop up. Btw I have 2 e-mail accounts
> set up.
>
>
>
> "Frank Saunders MS-MVP IE,OE/WM" <franksaunders@mvps.org> wrote in message
> news:%23UQbWYiBJHA.3396@TK2MSFTNGP03.phx.gbl...
>> "Theuns" <tb@loanfin.co.za> wrote in message
>> news:676C3EBE-8BA2-4FDF-83EB-10F9ABF9FE21@microsoft.com...
>>>I have been using Vista for quite some time without problems. Very
>>>recently I am starting to have a problem with Windows mail using my e-mail
>>>account settings. A pop up windows will apear for me to cnfirm the
>>>settings. The block to save the settings is ticked. If I tick in the
>>>account settings then the mail will download. The next time that I go to
>>>Windows mail the pop up window will apear again. Even if I re-enter it in
>>>Option it will keep on doing this.
>>>
>>> If I do a system restore the it will fix the problem for a couple a days
>>> and then it will happen all over again.
>>>
>>> Pleaew help. I am starting to loose my sense of humour.
>>
>> Email scanning should be turned off in any anti-virus. Also exclude EML
>> files from the scan. It provides no protection not provided by the
>> regular resident protection.
>> Besides that, McAfee and Norton are not compatible with Windows Mail and
>> Outlook Express and should be uninstalled. The latest version of Trend's
>> anti-virus seems to be causing problems too.
>>
>> --
>> Frank Saunders MS-MVP IE,OE/WM
>> Do not reply with email
>

When you say you have no anti-virus running at the moment,
you are probably referring to the AV's on-demand scanning module.
Every AV worth its salt also has a memory resident module that
checks every file access. It is that module that can damage your
email account password store.
One solution for you is to upgrade to Windows Live Mail (WLM),
which is more resistant to the adverse effects of aggressive
antivirus products: http://get.live.com/wlmail/overview
--
Gary VanderMolen, MS-MVP (Mail)


"Theuns" <tb@loanfin.co.za> wrote in message news:8CB0CC0D-246A-40EA-A48C-2BB1C4FA628F@microsoft.com...
> Frank, I do not have any anti-virus running at the moment. When it started
> hapening it was the first thing that I checked. When I do run the anti-virus
> it is NOD32. This a very strange situation, as I did a system restore +- 5
> hrs ago, and since then each and every time I tested Windows Mail it worked
> correctly. With the system restore it will stay fixed for 2 to 3 days then
> it will go all wrong again. I have read in here about somebody else having
> had the same problem some 6-9 months ago, but can not find the post. What
> gets me is that when it happens that Windows Mail will take the account
> settings, without having to do a system restore, but will not save it, will
> give me my mail, but when I return it is still there if one checks the
> account settings but the window will pop up. Btw I have 2 e-mail accounts
> set up.
>
>
>
> "Frank Saunders MS-MVP IE,OE/WM" <franksaunders@mvps.org> wrote in message
> news:%23UQbWYiBJHA.3396@TK2MSFTNGP03.phx.gbl...
>> "Theuns" <tb@loanfin.co.za> wrote in message
>> news:676C3EBE-8BA2-4FDF-83EB-10F9ABF9FE21@microsoft.com...
>>>I have been using Vista for quite some time without problems. Very
>>>recently I am starting to have a problem with Windows mail using my e-mail
>>>account settings. A pop up windows will apear for me to cnfirm the
>>>settings. The block to save the settings is ticked. If I tick in the
>>>account settings then the mail will download. The next time that I go to
>>>Windows mail the pop up window will apear again. Even if I re-enter it in
>>>Option it will keep on doing this.
>>>
>>> If I do a system restore the it will fix the problem for a couple a days
>>> and then it will happen all over again.
>>>
>>> Pleaew help. I am starting to loose my sense of humour.
>>
>> Email scanning should be turned off in any anti-virus. Also exclude EML
>> files from the scan. It provides no protection not provided by the
>> regular resident protection.
>> Besides that, McAfee and Norton are not compatible with Windows Mail and
>> Outlook Express and should be uninstalled. The latest version of Trend's
>> anti-virus seems to be causing problems too.
>>
>> --
>> Frank Saunders MS-MVP IE,OE/WM
>> Do not reply with email
>

Mac, I can see that you know exactly what I am talking about. I have worked
out that you are correct with your advise. The problem is the wife. She
simply does not understand it. Other than changing the wife, (it is an
option, but can not give her away), I have to find a solution.

What you say is correct, but surely if one type in the correct username and
password WM should remember it, which it does not. The question is why not,
as if we know the answer, we may actually fix the problem.



" mac" <macknever@fsmail.net> wrote in message
news:eGUrBtkBJHA.1012@TK2MSFTNGP06.phx.gbl...
>
> "Theuns" <tb@loanfin.co.za> wrote in message

> Whenever WM offers you that prompt for correct PW/UN always click cancel
> or no whatever the option is, NEVER click yes or OK, it simply wipes your
> settings.
>
> Go for the no option on prompt and the try send & receive again later.