Bizarre problem with attachments and Windows Mail

I've never had this problem until now. I've sent some emails from work to
home with attachments. I receive the emails, but the attachments are
missing. There's no indication that Windows Mail has blocked anything, and
I don't have anti-virus on my computer. Further, I know that the
attachments were sent and received by my ISP since I can access my email
account with GMail, and retrieve the attachments that way. For some reason,
Windows Mail is not receiving the attachments, even though I know they're
there to be received. I'm using pop email, and the attachments can be
anything, pdf, Word, etc. Any ideas?

"Tim W" <tim.wentworth@comcast.net> wrote in message
news:uy1Mzma$IHA.3464@TK2MSFTNGP06.phx.gbl...
> I've never had this problem until now. I've sent some emails from work to
> home with attachments. I receive the emails, but the attachments are
> missing. There's no indication that Windows Mail has blocked anything,
> and I don't have anti-virus on my computer. Further, I know that the
> attachments were sent and received by my ISP since I can access my email
> account with GMail, and retrieve the attachments that way. For some
> reason, Windows Mail is not receiving the attachments, even though I know
> they're there to be received. I'm using pop email, and the attachments
> can be anything, pdf, Word, etc. Any ideas?
>
>

If the mail was sent from Outlook using Outlook's RTF format then WinMail
will never find the attachment. WinMail does not understand Outlook's RTF
format. Ask the Outlook user to please use Plain Text, especially when
sending attachments.

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

I have my Outlook to send in plan text only, so I don't think that's the
problem. Any other ideas?


"Frank Saunders MS-MVP IE,OE/WM" <franksaunders@mvps.org> wrote in message
news:uCAV0oa$IHA.1296@TK2MSFTNGP02.phx.gbl...
> "Tim W" <tim.wentworth@comcast.net> wrote in message
> news:uy1Mzma$IHA.3464@TK2MSFTNGP06.phx.gbl...
>> I've never had this problem until now. I've sent some emails from work
>> to home with attachments. I receive the emails, but the attachments are
>> missing. There's no indication that Windows Mail has blocked anything,
>> and I don't have anti-virus on my computer. Further, I know that the
>> attachments were sent and received by my ISP since I can access my email
>> account with GMail, and retrieve the attachments that way. For some
>> reason, Windows Mail is not receiving the attachments, even though I know
>> they're there to be received. I'm using pop email, and the attachments
>> can be anything, pdf, Word, etc. Any ideas?
>>
>>
>
> If the mail was sent from Outlook using Outlook's RTF format then WinMail
> will never find the attachment. WinMail does not understand Outlook's RTF
> format. Ask the Outlook user to please use Plain Text, especially when
> sending attachments.
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> Do not reply with email

More interesting facts. The size of the email suggests that the attachment
is there. For example, the email that should have the attachment (but
doesn't) is 96KB. If I send the same email without the attachment, the size
is 8KB. Also, in the properties for the email that should have the
attachment, it says "X-MS-Has-Attach: yes".


"Tim W" <tim.wentworth@comcast.net> wrote in message
news:%23ykS9ua$IHA.4032@TK2MSFTNGP06.phx.gbl...
>I have my Outlook to send in plan text only, so I don't think that's the
>problem. Any other ideas?
>
>
> "Frank Saunders MS-MVP IE,OE/WM" <franksaunders@mvps.org> wrote in message
> news:uCAV0oa$IHA.1296@TK2MSFTNGP02.phx.gbl...
>> "Tim W" <tim.wentworth@comcast.net> wrote in message
>> news:uy1Mzma$IHA.3464@TK2MSFTNGP06.phx.gbl...
>>> I've never had this problem until now. I've sent some emails from work
>>> to home with attachments. I receive the emails, but the attachments are
>>> missing. There's no indication that Windows Mail has blocked anything,
>>> and I don't have anti-virus on my computer. Further, I know that the
>>> attachments were sent and received by my ISP since I can access my email
>>> account with GMail, and retrieve the attachments that way. For some
>>> reason, Windows Mail is not receiving the attachments, even though I
>>> know they're there to be received. I'm using pop email, and the
>>> attachments can be anything, pdf, Word, etc. Any ideas?
>>>
>>>
>>
>> If the mail was sent from Outlook using Outlook's RTF format then WinMail
>> will never find the attachment. WinMail does not understand Outlook's
>> RTF format. Ask the Outlook user to please use Plain Text, especially
>> when sending attachments.
>>
>> --
>> Frank Saunders MS-MVP IE,OE/WM
>> Do not reply with email
>

Look at the source code of that received message (Ctrl+F3).
Does it refer to "content type application/ms-tnef" or does it refer
to a file named Winmail.dat? If so, see

http://support.microsoft.com/kb/278061 or

http://email.about.com/od/outlooktips/qt/et121705.htm
--
Gary VanderMolen, MS-MVP (Mail)


"Tim W" <tim.wentworth@comcast.net> wrote in message news:eSZTW3a$IHA.1180@TK2MSFTNGP04.phx.gbl...
> More interesting facts. The size of the email suggests that the attachment
> is there. For example, the email that should have the attachment (but
> doesn't) is 96KB. If I send the same email without the attachment, the size
> is 8KB. Also, in the properties for the email that should have the
> attachment, it says "X-MS-Has-Attach: yes".
>
>
> "Tim W" <tim.wentworth@comcast.net> wrote in message
> news:%23ykS9ua$IHA.4032@TK2MSFTNGP06.phx.gbl...
>>I have my Outlook to send in plan text only, so I don't think that's the
>>problem. Any other ideas?
>>
>>
>> "Frank Saunders MS-MVP IE,OE/WM" <franksaunders@mvps.org> wrote in message
>> news:uCAV0oa$IHA.1296@TK2MSFTNGP02.phx.gbl...
>>> "Tim W" <tim.wentworth@comcast.net> wrote in message
>>> news:uy1Mzma$IHA.3464@TK2MSFTNGP06.phx.gbl...
>>>> I've never had this problem until now. I've sent some emails from work
>>>> to home with attachments. I receive the emails, but the attachments are
>>>> missing. There's no indication that Windows Mail has blocked anything,
>>>> and I don't have anti-virus on my computer. Further, I know that the
>>>> attachments were sent and received by my ISP since I can access my email
>>>> account with GMail, and retrieve the attachments that way. For some
>>>> reason, Windows Mail is not receiving the attachments, even though I
>>>> know they're there to be received. I'm using pop email, and the
>>>> attachments can be anything, pdf, Word, etc. Any ideas?
>>>>
>>>>
>>>
>>> If the mail was sent from Outlook using Outlook's RTF format then WinMail
>>> will never find the attachment. WinMail does not understand Outlook's
>>> RTF format. Ask the Outlook user to please use Plain Text, especially
>>> when sending attachments.
>>>
>>> --
>>> Frank Saunders MS-MVP IE,OE/WM
>>> Do not reply with email
>>
>
>

"Tim W" wrote:

> I've never had this problem until now. I've sent some emails from work to
> home with attachments. I receive the emails, but the attachments are
> missing. There's no indication that Windows Mail has blocked anything, and
> I don't have anti-virus on my computer. Further, I know that the
> attachments were sent and received by my ISP since I can access my email
> account with GMail, and retrieve the attachments that way. For some reason,
> Windows Mail is not receiving the attachments, even though I know they're
> there to be received. I'm using pop email, and the attachments can be
> anything, pdf, Word, etc. Any ideas?
>
>
>

Yes, the source code does reference ms-tnef and Winmail.dat. I looked at
the articles and followed the instructions and I still get no attachments.
As I understand it, there are 3 places in Outlook 2007 that control this
behaviour, the Mail Format tab, the Internet Format button, and the setting
in the individual contact. All are set to plain text. There must be
something else that's overriding these settings. I didn't have this problem
just 2 days ago.



"Gary VanderMolen" <Gary@NoMail.invalid> wrote in message
news:%23CRPtUd$IHA.1296@TK2MSFTNGP02.phx.gbl...
Look at the source code of that received message (Ctrl+F3).
Does it refer to "content type application/ms-tnef" or does it refer
to a file named Winmail.dat? If so, see

http://support.microsoft.com/kb/278061 or

http://email.about.com/od/outlooktips/qt/et121705.htm
--
Gary VanderMolen, MS-MVP (Mail)


"Tim W" <tim.wentworth@comcast.net> wrote in message
news:eSZTW3a$IHA.1180@TK2MSFTNGP04.phx.gbl...
> More interesting facts. The size of the email suggests that the
> attachment
> is there. For example, the email that should have the attachment (but
> doesn't) is 96KB. If I send the same email without the attachment, the
> size
> is 8KB. Also, in the properties for the email that should have the
> attachment, it says "X-MS-Has-Attach: yes".
>
>
> "Tim W" <tim.wentworth@comcast.net> wrote in message
> news:%23ykS9ua$IHA.4032@TK2MSFTNGP06.phx.gbl...
>>I have my Outlook to send in plan text only, so I don't think that's the
>>problem. Any other ideas?
>>
>>
>> "Frank Saunders MS-MVP IE,OE/WM" <franksaunders@mvps.org> wrote in
>> message
>> news:uCAV0oa$IHA.1296@TK2MSFTNGP02.phx.gbl...
>>> "Tim W" <tim.wentworth@comcast.net> wrote in message
>>> news:uy1Mzma$IHA.3464@TK2MSFTNGP06.phx.gbl...
>>>> I've never had this problem until now. I've sent some emails from work
>>>> to home with attachments. I receive the emails, but the attachments
>>>> are
>>>> missing. There's no indication that Windows Mail has blocked anything,
>>>> and I don't have anti-virus on my computer. Further, I know that the
>>>> attachments were sent and received by my ISP since I can access my
>>>> email
>>>> account with GMail, and retrieve the attachments that way. For some
>>>> reason, Windows Mail is not receiving the attachments, even though I
>>>> know they're there to be received. I'm using pop email, and the
>>>> attachments can be anything, pdf, Word, etc. Any ideas?
>>>>
>>>>
>>>
>>> If the mail was sent from Outlook using Outlook's RTF format then
>>> WinMail
>>> will never find the attachment. WinMail does not understand Outlook's
>>> RTF format. Ask the Outlook user to please use Plain Text, especially
>>> when sending attachments.
>>>
>>> --
>>> Frank Saunders MS-MVP IE,OE/WM
>>> Do not reply with email
>>
>
>

You should probably consult one of the Outlook newsgroups.
From what little I know about Outlook, there are Exchange server
settings that override individual Outlook client settings.

microsoft.public.outlook.general

--
Gary VanderMolen, MS-MVP (Mail)


"Tim W" <tim.wentworth@comcast.net> wrote in message news:evvWmmh$IHA.4816@TK2MSFTNGP06.phx.gbl...
> Yes, the source code does reference ms-tnef and Winmail.dat. I looked at
> the articles and followed the instructions and I still get no attachments.
> As I understand it, there are 3 places in Outlook 2007 that control this
> behaviour, the Mail Format tab, the Internet Format button, and the setting
> in the individual contact. All are set to plain text. There must be
> something else that's overriding these settings. I didn't have this problem
> just 2 days ago.
>
>
>
> "Gary VanderMolen" <Gary@NoMail.invalid> wrote in message
> news:%23CRPtUd$IHA.1296@TK2MSFTNGP02.phx.gbl...
> Look at the source code of that received message (Ctrl+F3).
> Does it refer to "content type application/ms-tnef" or does it refer
> to a file named Winmail.dat? If so, see
>
> http://support.microsoft.com/kb/278061 or
>
> http://email.about.com/od/outlooktips/qt/et121705.htm
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Tim W" <tim.wentworth@comcast.net> wrote in message
> news:eSZTW3a$IHA.1180@TK2MSFTNGP04.phx.gbl...
>> More interesting facts. The size of the email suggests that the
>> attachment
>> is there. For example, the email that should have the attachment (but
>> doesn't) is 96KB. If I send the same email without the attachment, the
>> size
>> is 8KB. Also, in the properties for the email that should have the
>> attachment, it says "X-MS-Has-Attach: yes".
>>
>>
>> "Tim W" <tim.wentworth@comcast.net> wrote in message
>> news:%23ykS9ua$IHA.4032@TK2MSFTNGP06.phx.gbl...
>>>I have my Outlook to send in plan text only, so I don't think that's the
>>>problem. Any other ideas?
>>>
>>>
>>> "Frank Saunders MS-MVP IE,OE/WM" <franksaunders@mvps.org> wrote in
>>> message
>>> news:uCAV0oa$IHA.1296@TK2MSFTNGP02.phx.gbl...
>>>> "Tim W" <tim.wentworth@comcast.net> wrote in message
>>>> news:uy1Mzma$IHA.3464@TK2MSFTNGP06.phx.gbl...
>>>>> I've never had this problem until now. I've sent some emails from work
>>>>> to home with attachments. I receive the emails, but the attachments
>>>>> are
>>>>> missing. There's no indication that Windows Mail has blocked anything,
>>>>> and I don't have anti-virus on my computer. Further, I know that the
>>>>> attachments were sent and received by my ISP since I can access my
>>>>> email
>>>>> account with GMail, and retrieve the attachments that way. For some
>>>>> reason, Windows Mail is not receiving the attachments, even though I
>>>>> know they're there to be received. I'm using pop email, and the
>>>>> attachments can be anything, pdf, Word, etc. Any ideas?
>>>>>
>>>>>
>>>>
>>>> If the mail was sent from Outlook using Outlook's RTF format then
>>>> WinMail
>>>> will never find the attachment. WinMail does not understand Outlook's
>>>> RTF format. Ask the Outlook user to please use Plain Text, especially
>>>> when sending attachments.
>>>>
>>>> --
>>>> Frank Saunders MS-MVP IE,OE/WM
>>>> Do not reply with email
>>>
>>
>>
>

If you're certain that you sent in plain text then your Exchabe server is
set to change it to RTF.
Exchange Newsgroups:

news://msnews.microsoft.com/microsof...exchange.admin
news://msnews.microsoft.com/microsof...ion.conversion
news://msnews.microsoft.com/microsof...e.applications
news://msnews.microsoft.com/microsof...change.clients
news://msnews.microsoft.com/microsof...nge.clustering
news://msnews.microsoft.com/microsof...e.connectivity
news://msnews.microsoft.com/microsof...xchange.design
news://msnews.microsoft.com/microsof...ge.development
news://msnews.microsoft.com/microsof....exchange.misc
news://msnews.microsoft.com/microsof...hange.mobility
news://msnews.microsoft.com/microsof...exchange.setup
news://msnews.microsoft.com/microsof...exchange.tools

You can also get to the Exchange newsgroups via this web site:
http://support.microsoft.com/newsgroups/default.aspx
There select Servers then Exchange Server

Also see:
Slipstick Systems Outlook and Exchange Solutions Center
http://www.slipstick.com/index.htm
SIMPLER-WEBB, INC. Exchange Resources
http://www.swinc.com/resource/exchange.htm

Tim W" <tim.wentworth@comcast.net> wrote in message
news:evvWmmh$IHA.4816@TK2MSFTNGP06.phx.gbl...
> Yes, the source code does reference ms-tnef and Winmail.dat. I looked at
> the articles and followed the instructions and I still get no attachments.
> As I understand it, there are 3 places in Outlook 2007 that control this
> behaviour, the Mail Format tab, the Internet Format button, and the
> setting in the individual contact. All are set to plain text. There must
> be something else that's overriding these settings. I didn't have this
> problem just 2 days ago.
>
> "Gary VanderMolen" <Gary@NoMail.invalid> wrote in message
> news:%23CRPtUd$IHA.1296@TK2MSFTNGP02.phx.gbl...
> Look at the source code of that received message (Ctrl+F3).
> Does it refer to "content type application/ms-tnef" or does it refer
> to a file named Winmail.dat? If so, see
>
> http://support.microsoft.com/kb/278061 or
>
> http://email.about.com/od/outlooktips/qt/et121705.htm
>
> "Tim W" <tim.wentworth@comcast.net> wrote in message
> news:eSZTW3a$IHA.1180@TK2MSFTNGP04.phx.gbl...
>> More interesting facts. The size of the email suggests that the
>> attachment
>> is there. For example, the email that should have the attachment (but
>> doesn't) is 96KB. If I send the same email without the attachment, the
>> size
>> is 8KB. Also, in the properties for the email that should have the
>> attachment, it says "X-MS-Has-Attach: yes".
>>
>>
>> "Tim W" <tim.wentworth@comcast.net> wrote in message
>> news:%23ykS9ua$IHA.4032@TK2MSFTNGP06.phx.gbl...
>>>I have my Outlook to send in plan text only, so I don't think that's the
>>>problem. Any other ideas?
>>>
>>>
>>> "Frank Saunders MS-MVP IE,OE/WM" <franksaunders@mvps.org> wrote in
>>> message
>>> news:uCAV0oa$IHA.1296@TK2MSFTNGP02.phx.gbl...
>>>> "Tim W" <tim.wentworth@comcast.net> wrote in message
>>>> news:uy1Mzma$IHA.3464@TK2MSFTNGP06.phx.gbl...
>>>>> I've never had this problem until now. I've sent some emails from
>>>>> work
>>>>> to home with attachments. I receive the emails, but the attachments
>>>>> are
>>>>> missing. There's no indication that Windows Mail has blocked
>>>>> anything,
>>>>> and I don't have anti-virus on my computer. Further, I know that the
>>>>> attachments were sent and received by my ISP since I can access my
>>>>> email
>>>>> account with GMail, and retrieve the attachments that way. For some
>>>>> reason, Windows Mail is not receiving the attachments, even though I
>>>>> know they're there to be received. I'm using pop email, and the
>>>>> attachments can be anything, pdf, Word, etc. Any ideas?
>>>>>
>>>>>
>>>>
>>>> If the mail was sent from Outlook using Outlook's RTF format then
>>>> WinMail
>>>> will never find the attachment. WinMail does not understand Outlook's
>>>> RTF format. Ask the Outlook user to please use Plain Text, especially
>>>> when sending attachments.

That's got to be the problem. I moved over to an Exchange server recently.

"Frank Saunders MS-MVP IE,OE/WM" <franksaunders@mvps.org> wrote in message
news:6A74D794-CBA6-4DA4-833E-C634E6AB7A97@microsoft.com...
> If you're certain that you sent in plain text then your Exchabe server is
> set to change it to RTF.
> Exchange Newsgroups:
>
> news://msnews.microsoft.com/microsof...exchange.admin
> news://msnews.microsoft.com/microsof...ion.conversion
> news://msnews.microsoft.com/microsof...e.applications
> news://msnews.microsoft.com/microsof...change.clients
> news://msnews.microsoft.com/microsof...nge.clustering
> news://msnews.microsoft.com/microsof...e.connectivity
> news://msnews.microsoft.com/microsof...xchange.design
> news://msnews.microsoft.com/microsof...ge.development
> news://msnews.microsoft.com/microsof....exchange.misc
> news://msnews.microsoft.com/microsof...hange.mobility
> news://msnews.microsoft.com/microsof...exchange.setup
> news://msnews.microsoft.com/microsof...exchange.tools
>
> You can also get to the Exchange newsgroups via this web site:
> http://support.microsoft.com/newsgroups/default.aspx
> There select Servers then Exchange Server
>
> Also see:
> Slipstick Systems Outlook and Exchange Solutions Center
> http://www.slipstick.com/index.htm
> SIMPLER-WEBB, INC. Exchange Resources
> http://www.swinc.com/resource/exchange.htm
>
> Tim W" <tim.wentworth@comcast.net> wrote in message
> news:evvWmmh$IHA.4816@TK2MSFTNGP06.phx.gbl...
>> Yes, the source code does reference ms-tnef and Winmail.dat. I looked at
>> the articles and followed the instructions and I still get no
>> attachments. As I understand it, there are 3 places in Outlook 2007 that
>> control this behaviour, the Mail Format tab, the Internet Format button,
>> and the setting in the individual contact. All are set to plain text.
>> There must be something else that's overriding these settings. I didn't
>> have this problem just 2 days ago.
>>
>> "Gary VanderMolen" <Gary@NoMail.invalid> wrote in message
>> news:%23CRPtUd$IHA.1296@TK2MSFTNGP02.phx.gbl...
>> Look at the source code of that received message (Ctrl+F3).
>> Does it refer to "content type application/ms-tnef" or does it refer
>> to a file named Winmail.dat? If so, see
>>
>> http://support.microsoft.com/kb/278061 or
>>
>> http://email.about.com/od/outlooktips/qt/et121705.htm
>>
>> "Tim W" <tim.wentworth@comcast.net> wrote in message
>> news:eSZTW3a$IHA.1180@TK2MSFTNGP04.phx.gbl...
>>> More interesting facts. The size of the email suggests that the
>>> attachment
>>> is there. For example, the email that should have the attachment (but
>>> doesn't) is 96KB. If I send the same email without the attachment, the
>>> size
>>> is 8KB. Also, in the properties for the email that should have the
>>> attachment, it says "X-MS-Has-Attach: yes".
>>>
>>>
>>> "Tim W" <tim.wentworth@comcast.net> wrote in message
>>> news:%23ykS9ua$IHA.4032@TK2MSFTNGP06.phx.gbl...
>>>>I have my Outlook to send in plan text only, so I don't think that's the
>>>>problem. Any other ideas?
>>>>
>>>>
>>>> "Frank Saunders MS-MVP IE,OE/WM" <franksaunders@mvps.org> wrote in
>>>> message
>>>> news:uCAV0oa$IHA.1296@TK2MSFTNGP02.phx.gbl...
>>>>> "Tim W" <tim.wentworth@comcast.net> wrote in message
>>>>> news:uy1Mzma$IHA.3464@TK2MSFTNGP06.phx.gbl...
>>>>>> I've never had this problem until now. I've sent some emails from
>>>>>> work
>>>>>> to home with attachments. I receive the emails, but the attachments
>>>>>> are
>>>>>> missing. There's no indication that Windows Mail has blocked
>>>>>> anything,
>>>>>> and I don't have anti-virus on my computer. Further, I know that the
>>>>>> attachments were sent and received by my ISP since I can access my
>>>>>> email
>>>>>> account with GMail, and retrieve the attachments that way. For some
>>>>>> reason, Windows Mail is not receiving the attachments, even though I
>>>>>> know they're there to be received. I'm using pop email, and the
>>>>>> attachments can be anything, pdf, Word, etc. Any ideas?
>>>>>>
>>>>>>
>>>>>
>>>>> If the mail was sent from Outlook using Outlook's RTF format then
>>>>> WinMail
>>>>> will never find the attachment. WinMail does not understand Outlook's
>>>>> RTF format. Ask the Outlook user to please use Plain Text, especially
>>>>> when sending attachments.
>