can't send email

When I try to send an email it is sent to my outbox when I click send and
receive all it only checks for new messages and doesn't send. It deletes the
message from the outbox but it is not in the sent box and it was not received
by the other end

Help please

Brian

That type of error is often caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
For more information on why email scanning is bad, see
http://thundercloud.net/infoave/tuto...ning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


"Slappy" <Slappy@discussions.microsoft.com> wrote in message
news:6FDC58DD-B710-49DF-B363-E3E35FE98CC6@microsoft.com...
> When I try to send an email it is sent to my outbox when I click send and
> receive all it only checks for new messages and doesn't send. It deletes
> the
> message from the outbox but it is not in the sent box and it was not
> received
> by the other end
>
> Help please
>
> Brian
>
>

I'm having this same problem. I have Norton Antivirus on my computer. How
do I fix this?

"Gary VanderMolen" wrote:

> That type of error is often caused by interference from a non-
> compatible antivirus program. Which antivirus are you running?
> As a minimum, email scanning in the antivirus must be turned off,
> although that may not be sufficient to eliminate all bad effects.
> For more information on why email scanning is bad, see
> http://thundercloud.net/infoave/tuto...ning/index.htm
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Slappy" <Slappy@discussions.microsoft.com> wrote in message
> news:6FDC58DD-B710-49DF-B363-E3E35FE98CC6@microsoft.com...
> > When I try to send an email it is sent to my outbox when I click send and
> > receive all it only checks for new messages and doesn't send. It deletes
> > the
> > message from the outbox but it is not in the sent box and it was not
> > received
> > by the other end
> >
> > Help please
> >
> > Brian
> >
> >
>
>

Norton antivirus is among the top three troublemakers for Windows Mail.
Symptoms often don't start until months later.
The only way you can prove or disprove that Norton is the culprit is to
uninstall it, followed by using their debris removal tool:
http://service1.symantec.com/Support...05033108162039

Another option is to upgrade to Windows Live Mail, which is more
resistant to the adverse effects of aggressive antivirus products:
http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


"moncon" <moncon@discussions.microsoft.com> wrote in message news:F26DC8E7-0C34-4E1B-B230-7DCD4177D946@microsoft.com...
> I'm having this same problem. I have Norton Antivirus on my computer. How
> do I fix this?
>
> "Gary VanderMolen" wrote:
>
>> That type of error is often caused by interference from a non-
>> compatible antivirus program. Which antivirus are you running?
>> As a minimum, email scanning in the antivirus must be turned off,
>> although that may not be sufficient to eliminate all bad effects.
>> For more information on why email scanning is bad, see
>> http://thundercloud.net/infoave/tuto...ning/index.htm
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Slappy" <Slappy@discussions.microsoft.com> wrote in message
>> news:6FDC58DD-B710-49DF-B363-E3E35FE98CC6@microsoft.com...
>> > When I try to send an email it is sent to my outbox when I click send and
>> > receive all it only checks for new messages and doesn't send. It deletes
>> > the
>> > message from the outbox but it is not in the sent box and it was not
>> > received
>> > by the other end
>> >
>> > Help please
>> >
>> > Brian
>> >
>> >
>>
>>

I am running PC Tools Spyware Doctor

I am now getting this error message

An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No,
Error Number: 0x800C013E

Account: 'POP3', Server: 'mail.magma.ca', Protocol: POP3, Port: 110,
Secure(SSL): No, Error Number: 0x800CCC15

I tried downloading but it alwayys stops at 99% install and will not finish

Thanks for your on going help

"Gary VanderMolen" wrote:

> Norton antivirus is among the top three troublemakers for Windows Mail.
> Symptoms often don't start until months later.
> The only way you can prove or disprove that Norton is the culprit is to
> uninstall it, followed by using their debris removal tool:
> http://service1.symantec.com/Support...05033108162039
>
> Another option is to upgrade to Windows Live Mail, which is more
> resistant to the adverse effects of aggressive antivirus products:
> http://get.live.com/wlmail/overview
>
> In any case you must disable any antivirus email scanning, for the reason
> explained here:
> http://thundercloud.net/infoave/tuto...ning/index.htm
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "moncon" <moncon@discussions.microsoft.com> wrote in message news:F26DC8E7-0C34-4E1B-B230-7DCD4177D946@microsoft.com...
> > I'm having this same problem. I have Norton Antivirus on my computer. How
> > do I fix this?
> >
> > "Gary VanderMolen" wrote:
> >
> >> That type of error is often caused by interference from a non-
> >> compatible antivirus program. Which antivirus are you running?
> >> As a minimum, email scanning in the antivirus must be turned off,
> >> although that may not be sufficient to eliminate all bad effects.
> >> For more information on why email scanning is bad, see
> >> http://thundercloud.net/infoave/tuto...ning/index.htm
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "Slappy" <Slappy@discussions.microsoft.com> wrote in message
> >> news:6FDC58DD-B710-49DF-B363-E3E35FE98CC6@microsoft.com...
> >> > When I try to send an email it is sent to my outbox when I click send and
> >> > receive all it only checks for new messages and doesn't send. It deletes
> >> > the
> >> > message from the outbox but it is not in the sent box and it was not
> >> > received
> >> > by the other end
> >> >
> >> > Help please
> >> >
> >> > Brian
> >> >
> >> >
> >>
> >>
>

The "Port: 0" error is usually a sure indication that your antivirus is
interfering with the proper operation of Windows Mail.
As a test, uninstall the antivirus, reboot, then try Windows Mail again.

--
Gary VanderMolen, MS-MVP (Mail)


"Slappy" <Slappy@discussions.microsoft.com> wrote in message news:3F5C3175-8983-4E02-A08C-0C834DC815B0@microsoft.com...
>I am running PC Tools Spyware Doctor
>
> I am now getting this error message
>
> An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No,
> Error Number: 0x800C013E
>
> Account: 'POP3', Server: 'mail.magma.ca', Protocol: POP3, Port: 110,
> Secure(SSL): No, Error Number: 0x800CCC15
>
> I tried downloading but it alwayys stops at 99% install and will not finish
>
> Thanks for your on going help
>
> "Gary VanderMolen" wrote:
>
>> Norton antivirus is among the top three troublemakers for Windows Mail.
>> Symptoms often don't start until months later.
>> The only way you can prove or disprove that Norton is the culprit is to
>> uninstall it, followed by using their debris removal tool:
>> http://service1.symantec.com/Support...05033108162039
>>
>> Another option is to upgrade to Windows Live Mail, which is more
>> resistant to the adverse effects of aggressive antivirus products:
>> http://get.live.com/wlmail/overview
>>
>> In any case you must disable any antivirus email scanning, for the reason
>> explained here:
>> http://thundercloud.net/infoave/tuto...ning/index.htm
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "moncon" <moncon@discussions.microsoft.com> wrote in message news:F26DC8E7-0C34-4E1B-B230-7DCD4177D946@microsoft.com...
>> > I'm having this same problem. I have Norton Antivirus on my computer. How
>> > do I fix this?
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> That type of error is often caused by interference from a non-
>> >> compatible antivirus program. Which antivirus are you running?
>> >> As a minimum, email scanning in the antivirus must be turned off,
>> >> although that may not be sufficient to eliminate all bad effects.
>> >> For more information on why email scanning is bad, see
>> >> http://thundercloud.net/infoave/tuto...ning/index.htm
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "Slappy" <Slappy@discussions.microsoft.com> wrote in message
>> >> news:6FDC58DD-B710-49DF-B363-E3E35FE98CC6@microsoft.com...
>> >> > When I try to send an email it is sent to my outbox when I click send and
>> >> > receive all it only checks for new messages and doesn't send. It deletes
>> >> > the
>> >> > message from the outbox but it is not in the sent box and it was not
>> >> > received
>> >> > by the other end
>> >> >
>> >> > Help please
>> >> >
>> >> > Brian
>> >> >
>> >> >
>> >>
>> >>
>>