My problems saving or opening attachments with Windows Mail

You can try disabling spybot and see if that makes any difference. It could
be influencing things negatively.

steve

"Martin" <Martin@discussions.microsoft.com> wrote in message
news:4805F8A9-F86E-48B7-BBFC-9260C5445652@microsoft.com...
> After the second removal of avg, and prior to installation of Macafee, I
> tried that very thing. Could not open nor save any attachments. Neither
> AV
> found anything on a total scan. Could another program such as Spybot do
> any
> good? I read where one person seemed to think he received help doing
> that.
> --
> Marty
>
>
> "Steve Cochran" wrote:
>
>> I would remove all AV software and remove your accounts in WinMail and
>> then
>> add them back again and then send yourself an attachment and see if you
>> can
>> save it.
>>
>> steve
>>
>> "Martin" <Martin@discussions.microsoft.com> wrote in message
>> news:4A6FF4C4-5B98-43C1-AE50-039D8FECE3D5@microsoft.com...
>> >I also am having trouble with this attachment thing. Can not open or
>> >save
>> > ANY type of attachments while using Windows Mail. Using IE7 and AVG
>> > Virus
>> > 8.0. Removed and cleaned AVG. No luck. Re-installed AVG. Nothing.
>> > Removed again and installed Macafee with no luck. Changed the
>> > Tool/Options
>> > setting to allow all attachments. No help. Loaded Windows live mail.
>> > No
>> > difference. Can not view, open, or save ANY attachments. I have tried
>> > everything in all the threads re: this problem,-- but can't seem to
>> > resolve
>> > this. I run two computers. one laptop, and one desktop. Until now
>> > everything was the same. now one works, and the other is useless.
>> > ANYONE
>> > resolve this???
>> > Marty
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Which antivirus did you uninstall? Norton and McAfee require a special
>> >> cleanup tool to be used in order to eliminate all remaining pieces,
>> >> which if not removed can continue to cause trouble.
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "GranUja" <GranUja@discussions.microsoft.com> wrote in message
>> >> news:A2361655-45F5-497C-A4BA-CDB5F7F5D766@microsoft.com...
>> >> > I'm having the following problems with the opening and/or saving
>> >> > different
>> >> > documents attached to my e-mails.
>> >> >
>> >> > At first, a couple of weeks ago, programs only admitted savings on
>> >> > the
>> >> > user
>> >> > profile folders and not on the public folders; and now I'm unable to
>> >> > save
>> >> > files in my hard drive or any other device.
>> >> >
>> >> > When saving files from the Preview Pane Heather I get the following
>> >> > message:
>> >> > "There was an error saving one or more of the attachments. Please
>> >> > check
>> >> > free
>> >> > disk and try again."
>> >> >
>> >> > When I do it from an opened e-mail I get:
>> >> > "The command failed to execute"
>> >> >
>> >> > When trying to open the file:
>> >> > From the heather on the preview pane the option is unavailable; with
>> >> > the
>> >> > mail opened the option appears only when the contextual menu is
>> >> > activated
>> >> > -mouse right button- and, although selected, no action is taken. I
>> >> > if
>> >> > you
>> >> > double click the document nothing happens, either.
>> >> >
>> >> > On the other hand, as I saw the previews answers, this happens with
>> >> > all
>> >> > attachments.
>> >> > .pdf
>> >> > .doc
>> >> > .vsd
>> >> > .pps
>> >> > .ppt
>> >> > .xls
>> >> > .xlt
>> >> > .png
>> >> > .jpeg
>> >> > .jpg
>> >> > .bmp
>> >> >
>> >> > and others which are not relevant as they are text files associated
>> >> > to
>> >> > programs such as MapSource or OziExplorer.
>> >> >
>> >> > I'm currently working with Windows Mail, although I have installed
>> >> > Windows
>> >> > Live Mail too.
>> >> > This is applicable for both programs, not only for the Windows Mail.
>> >> >
>> >> > I've tried to open the mail files with Live Mail and had the same
>> >> > results.
>> >> > The e-mail is opened, I'm able to read it and see the pictures on
>> >> > it,
>> >> > but I'm
>> >> > not able to save or open the attachment; whatever the file extension
>> >> > is.
>> >> >
>> >> > I tried the UAC option
>> >> > I tried the check box on attachment in the Tools/Options.../Security
>> >> > I tried deactivating the WindowsDefender system.
>> >> > I uninstalled my antivirus
>> >> > ...and it's always exactly the same.
>> >> >
>> >> >
>> >> >
>> >> > PS: If I download from a web site I have no problems.
>> >> >
>> >>
>>

Never install more than one antivirus program. They will interfere with
each other. Any uninstall of McAfee MUST be followed up by using
their debris removal tool:
http://service.mcafee.com/FAQDocumen...107083&lc=1033

Instead of switching to a different antivirus, another option is to upgrade
to Windows Live Mail (WLM), which is more resistant to the adverse effects
of intrusive antivirus products: http://download.live.com/wlmail

Even with WLM, you must disable email scanning in the antivirus,
for the reason explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


"Martin" <Martin@discussions.microsoft.com> wrote in message news:4805F8A9-F86E-48B7-BBFC-9260C5445652@microsoft.com...
> After the second removal of avg, and prior to installation of Macafee, I
> tried that very thing. Could not open nor save any attachments. Neither AV
> found anything on a total scan. Could another program such as Spybot do any
> good? I read where one person seemed to think he received help doing that.
> --
> Marty
>
>
> "Steve Cochran" wrote:
>
>> I would remove all AV software and remove your accounts in WinMail and then
>> add them back again and then send yourself an attachment and see if you can
>> save it.
>>
>> steve
>>
>> "Martin" <Martin@discussions.microsoft.com> wrote in message
>> news:4A6FF4C4-5B98-43C1-AE50-039D8FECE3D5@microsoft.com...
>> >I also am having trouble with this attachment thing. Can not open or save
>> > ANY type of attachments while using Windows Mail. Using IE7 and AVG Virus
>> > 8.0. Removed and cleaned AVG. No luck. Re-installed AVG. Nothing.
>> > Removed again and installed Macafee with no luck. Changed the
>> > Tool/Options
>> > setting to allow all attachments. No help. Loaded Windows live mail. No
>> > difference. Can not view, open, or save ANY attachments. I have tried
>> > everything in all the threads re: this problem,-- but can't seem to
>> > resolve
>> > this. I run two computers. one laptop, and one desktop. Until now
>> > everything was the same. now one works, and the other is useless. ANYONE
>> > resolve this???
>> > Marty
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Which antivirus did you uninstall? Norton and McAfee require a special
>> >> cleanup tool to be used in order to eliminate all remaining pieces,
>> >> which if not removed can continue to cause trouble.
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "GranUja" <GranUja@discussions.microsoft.com> wrote in message
>> >> news:A2361655-45F5-497C-A4BA-CDB5F7F5D766@microsoft.com...
>> >> > I'm having the following problems with the opening and/or saving
>> >> > different
>> >> > documents attached to my e-mails.
>> >> >
>> >> > At first, a couple of weeks ago, programs only admitted savings on the
>> >> > user
>> >> > profile folders and not on the public folders; and now I'm unable to
>> >> > save
>> >> > files in my hard drive or any other device.
>> >> >
>> >> > When saving files from the Preview Pane Heather I get the following
>> >> > message:
>> >> > "There was an error saving one or more of the attachments. Please check
>> >> > free
>> >> > disk and try again."
>> >> >
>> >> > When I do it from an opened e-mail I get:
>> >> > "The command failed to execute"
>> >> >
>> >> > When trying to open the file:
>> >> > From the heather on the preview pane the option is unavailable; with
>> >> > the
>> >> > mail opened the option appears only when the contextual menu is
>> >> > activated
>> >> > -mouse right button- and, although selected, no action is taken. I if
>> >> > you
>> >> > double click the document nothing happens, either.
>> >> >
>> >> > On the other hand, as I saw the previews answers, this happens with all
>> >> > attachments.
>> >> > .pdf
>> >> > .doc
>> >> > .vsd
>> >> > .pps
>> >> > .ppt
>> >> > .xls
>> >> > .xlt
>> >> > .png
>> >> > .jpeg
>> >> > .jpg
>> >> > .bmp
>> >> >
>> >> > and others which are not relevant as they are text files associated to
>> >> > programs such as MapSource or OziExplorer.
>> >> >
>> >> > I'm currently working with Windows Mail, although I have installed
>> >> > Windows
>> >> > Live Mail too.
>> >> > This is applicable for both programs, not only for the Windows Mail.
>> >> >
>> >> > I've tried to open the mail files with Live Mail and had the same
>> >> > results.
>> >> > The e-mail is opened, I'm able to read it and see the pictures on it,
>> >> > but I'm
>> >> > not able to save or open the attachment; whatever the file extension
>> >> > is.
>> >> >
>> >> > I tried the UAC option
>> >> > I tried the check box on attachment in the Tools/Options.../Security
>> >> > I tried deactivating the WindowsDefender system.
>> >> > I uninstalled my antivirus
>> >> > ...and it's always exactly the same.
>> >> >
>> >> >
>> >> >
>> >> > PS: If I download from a web site I have no problems.
>> >> >
>> >>
>>

Hi Martin,
I've gone through all these posts and tried just about everything that was
suggested, to no avail. I finally decided to forward an email with an
attachment from Windows Mail to my Yahoo address, on my own computer. Lo and
behold, my attachments all opened. I think I'll simply use Yahoo from now on
and leave Windows Mail alone until they figure out what the heck is wrong
with it!!
I know it's no solution to the problem, but at least I can open the
attachments. Remember what Richard Nixon said: "Solutions are not the
answer." LOL!!! Now I know what he meant!
Teraldine

"Martin" wrote:

> After the second removal of avg, and prior to installation of Macafee, I
> tried that very thing. Could not open nor save any attachments. Neither AV
> found anything on a total scan. Could another program such as Spybot do any
> good? I read where one person seemed to think he received help doing that.
> --
> Marty
>
>
> "Steve Cochran" wrote:
>
> > I would remove all AV software and remove your accounts in WinMail and then
> > add them back again and then send yourself an attachment and see if you can
> > save it.
> >
> > steve
> >
> > "Martin" <Martin@discussions.microsoft.com> wrote in message
> > news:4A6FF4C4-5B98-43C1-AE50-039D8FECE3D5@microsoft.com...
> > >I also am having trouble with this attachment thing. Can not open or save
> > > ANY type of attachments while using Windows Mail. Using IE7 and AVG Virus
> > > 8.0. Removed and cleaned AVG. No luck. Re-installed AVG. Nothing.
> > > Removed again and installed Macafee with no luck. Changed the
> > > Tool/Options
> > > setting to allow all attachments. No help. Loaded Windows live mail. No
> > > difference. Can not view, open, or save ANY attachments. I have tried
> > > everything in all the threads re: this problem,-- but can't seem to
> > > resolve
> > > this. I run two computers. one laptop, and one desktop. Until now
> > > everything was the same. now one works, and the other is useless. ANYONE
> > > resolve this???
> > > Marty
> > >
> > >
> > > "Gary VanderMolen" wrote:
> > >
> > >> Which antivirus did you uninstall? Norton and McAfee require a special
> > >> cleanup tool to be used in order to eliminate all remaining pieces,
> > >> which if not removed can continue to cause trouble.
> > >>
> > >> --
> > >> Gary VanderMolen, MS-MVP (Mail)
> > >>
> > >>
> > >> "GranUja" <GranUja@discussions.microsoft.com> wrote in message
> > >> news:A2361655-45F5-497C-A4BA-CDB5F7F5D766@microsoft.com...
> > >> > I'm having the following problems with the opening and/or saving
> > >> > different
> > >> > documents attached to my e-mails.
> > >> >
> > >> > At first, a couple of weeks ago, programs only admitted savings on the
> > >> > user
> > >> > profile folders and not on the public folders; and now I'm unable to
> > >> > save
> > >> > files in my hard drive or any other device.
> > >> >
> > >> > When saving files from the Preview Pane Heather I get the following
> > >> > message:
> > >> > "There was an error saving one or more of the attachments. Please check
> > >> > free
> > >> > disk and try again."
> > >> >
> > >> > When I do it from an opened e-mail I get:
> > >> > "The command failed to execute"
> > >> >
> > >> > When trying to open the file:
> > >> > From the heather on the preview pane the option is unavailable; with
> > >> > the
> > >> > mail opened the option appears only when the contextual menu is
> > >> > activated
> > >> > -mouse right button- and, although selected, no action is taken. I if
> > >> > you
> > >> > double click the document nothing happens, either.
> > >> >
> > >> > On the other hand, as I saw the previews answers, this happens with all
> > >> > attachments.
> > >> > .pdf
> > >> > .doc
> > >> > .vsd
> > >> > .pps
> > >> > .ppt
> > >> > .xls
> > >> > .xlt
> > >> > .png
> > >> > .jpeg
> > >> > .jpg
> > >> > .bmp
> > >> >
> > >> > and others which are not relevant as they are text files associated to
> > >> > programs such as MapSource or OziExplorer.
> > >> >
> > >> > I'm currently working with Windows Mail, although I have installed
> > >> > Windows
> > >> > Live Mail too.
> > >> > This is applicable for both programs, not only for the Windows Mail.
> > >> >
> > >> > I've tried to open the mail files with Live Mail and had the same
> > >> > results.
> > >> > The e-mail is opened, I'm able to read it and see the pictures on it,
> > >> > but I'm
> > >> > not able to save or open the attachment; whatever the file extension
> > >> > is.
> > >> >
> > >> > I tried the UAC option
> > >> > I tried the check box on attachment in the Tools/Options.../Security
> > >> > I tried deactivating the WindowsDefender system.
> > >> > I uninstalled my antivirus
> > >> > ...and it's always exactly the same.
> > >> >
> > >> >
> > >> >
> > >> > PS: If I download from a web site I have no problems.
> > >> >
> > >>
> >

My problems re: opening and sving attachments occured prior to installation
of Mcafee. I was running AVG and both removed AND cleaned that but continued
to have issues. Decided to try Mcafee only afterwards. Since both my
desktop and my laptop were configured exactly the same, with programs and
AV, and updates, I don't understand what's up. This is a Toshiba laptop, but
don't see any "SMS" program and I'm not running Google desktop on either
machine. Don't think others on this post were all using Toshibas. Possibly
another clue: I can't open or save any previous attachments I had previously
viewed prior to this problem. Any ideas?
--
Marty


"robertmiles@bellsouthNOSPAM.net" wrote:

> Antispyware programs, such as Spybot Search and Destroy, search for
> spyware, which is not the same as viruses, but can cause similar problems.
> Most antivirus programs do not include a section to search for spyware,
> and therefore will not find it. McAfee is known to cause assorted problems
> in Windows Mail, although slowly enough that this does not immediately
> become obvious. Also, the normal methods of disabling the McAfee
> antivirus program do not remove the section causing problems in Windows
> Mail; instead, you first have to uninstall it, then run a cleanup program to
> take care of what the uninstall leaves behind. McAfee seems to have hidden
> the cleanup program, though; the link that used to lead to it no longer
> works.
>
> Robert Miles
>
> "Martin" <Martin@discussions.microsoft.com> wrote in message
> news:4805F8A9-F86E-48B7-BBFC-9260C5445652@microsoft.com...
> > After the second removal of avg, and prior to installation of Macafee, I
> > tried that very thing. Could not open nor save any attachments. Neither
> > AV
> > found anything on a total scan. Could another program such as Spybot do
> > any
> > good? I read where one person seemed to think he received help doing
> > that.
> > --
> > Marty
> >
> >
> > "Steve Cochran" wrote:
> >
> >> I would remove all AV software and remove your accounts in WinMail and
> >> then
> >> add them back again and then send yourself an attachment and see if you
> >> can
> >> save it.
> >>
> >> steve
> >>
> >> "Martin" <Martin@discussions.microsoft.com> wrote in message
> >> news:4A6FF4C4-5B98-43C1-AE50-039D8FECE3D5@microsoft.com...
> >> >I also am having trouble with this attachment thing. Can not open or
> >> >save
> >> > ANY type of attachments while using Windows Mail. Using IE7 and AVG
> >> > Virus
> >> > 8.0. Removed and cleaned AVG. No luck. Re-installed AVG. Nothing.
> >> > Removed again and installed Macafee with no luck. Changed the
> >> > Tool/Options
> >> > setting to allow all attachments. No help. Loaded Windows live mail.
> >> > No
> >> > difference. Can not view, open, or save ANY attachments. I have tried
> >> > everything in all the threads re: this problem,-- but can't seem to
> >> > resolve
> >> > this. I run two computers. one laptop, and one desktop. Until now
> >> > everything was the same. now one works, and the other is useless.
> >> > ANYONE
> >> > resolve this???
> >> > Marty
> >> >
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> Which antivirus did you uninstall? Norton and McAfee require a special
> >> >> cleanup tool to be used in order to eliminate all remaining pieces,
> >> >> which if not removed can continue to cause trouble.
> >> >>
> >> >> --
> >> >> Gary VanderMolen, MS-MVP (Mail)
> >> >>
> >> >>
> >> >> "GranUja" <GranUja@discussions.microsoft.com> wrote in message
> >> >> news:A2361655-45F5-497C-A4BA-CDB5F7F5D766@microsoft.com...
> >> >> > I'm having the following problems with the opening and/or saving
> >> >> > different
> >> >> > documents attached to my e-mails.
> >> >> >
> >> >> > At first, a couple of weeks ago, programs only admitted savings on
> >> >> > the
> >> >> > user
> >> >> > profile folders and not on the public folders; and now I'm unable to
> >> >> > save
> >> >> > files in my hard drive or any other device.
> >> >> >
> >> >> > When saving files from the Preview Pane Heather I get the following
> >> >> > message:
> >> >> > "There was an error saving one or more of the attachments. Please
> >> >> > check
> >> >> > free
> >> >> > disk and try again."
> >> >> >
> >> >> > When I do it from an opened e-mail I get:
> >> >> > "The command failed to execute"
> >> >> >
> >> >> > When trying to open the file:
> >> >> > From the heather on the preview pane the option is unavailable; with
> >> >> > the
> >> >> > mail opened the option appears only when the contextual menu is
> >> >> > activated
> >> >> > -mouse right button- and, although selected, no action is taken. I
> >> >> > if
> >> >> > you
> >> >> > double click the document nothing happens, either.
> >> >> >
> >> >> > On the other hand, as I saw the previews answers, this happens with
> >> >> > all
> >> >> > attachments.
> >> >> > .pdf
> >> >> > .doc
> >> >> > .vsd
> >> >> > .pps
> >> >> > .ppt
> >> >> > .xls
> >> >> > .xlt
> >> >> > .png
> >> >> > .jpeg
> >> >> > .jpg
> >> >> > .bmp
> >> >> >
> >> >> > and others which are not relevant as they are text files associated
> >> >> > to
> >> >> > programs such as MapSource or OziExplorer.
> >> >> >
> >> >> > I'm currently working with Windows Mail, although I have installed
> >> >> > Windows
> >> >> > Live Mail too.
> >> >> > This is applicable for both programs, not only for the Windows Mail.
> >> >> >
> >> >> > I've tried to open the mail files with Live Mail and had the same
> >> >> > results.
> >> >> > The e-mail is opened, I'm able to read it and see the pictures on
> >> >> > it,
> >> >> > but I'm
> >> >> > not able to save or open the attachment; whatever the file extension
> >> >> > is.
> >> >> >
> >> >> > I tried the UAC option
> >> >> > I tried the check box on attachment in the Tools/Options.../Security
> >> >> > I tried deactivating the WindowsDefender system.
> >> >> > I uninstalled my antivirus
> >> >> > ...and it's always exactly the same.
> >> >> >
> >> >> >
> >> >> >
> >> >> > PS: If I download from a web site I have no problems.
> >> >> >
> >> >>
> >>
>
>
>

Never did run two AV programs to gether. Tried AVG twice, (and removed)
-- PRIOR to installing Mcafee, but that didn't seem to be the solution. Any
guess if
Outlook would work?

Marty


"Teraldine" wrote:

> Hi Martin,
> I've gone through all these posts and tried just about everything that was
> suggested, to no avail. I finally decided to forward an email with an
> attachment from Windows Mail to my Yahoo address, on my own computer. Lo and
> behold, my attachments all opened. I think I'll simply use Yahoo from now on
> and leave Windows Mail alone until they figure out what the heck is wrong
> with it!!
> I know it's no solution to the problem, but at least I can open the
> attachments. Remember what Richard Nixon said: "Solutions are not the
> answer." LOL!!! Now I know what he meant!
> Teraldine
>
> "Martin" wrote:
>
> > After the second removal of avg, and prior to installation of Macafee, I
> > tried that very thing. Could not open nor save any attachments. Neither AV
> > found anything on a total scan. Could another program such as Spybot do any
> > good? I read where one person seemed to think he received help doing that.
> > --
> > Marty
> >
> >
> > "Steve Cochran" wrote:
> >
> > > I would remove all AV software and remove your accounts in WinMail and then
> > > add them back again and then send yourself an attachment and see if you can
> > > save it.
> > >
> > > steve
> > >
> > > "Martin" <Martin@discussions.microsoft.com> wrote in message
> > > news:4A6FF4C4-5B98-43C1-AE50-039D8FECE3D5@microsoft.com...
> > > >I also am having trouble with this attachment thing. Can not open or save
> > > > ANY type of attachments while using Windows Mail. Using IE7 and AVG Virus
> > > > 8.0. Removed and cleaned AVG. No luck. Re-installed AVG. Nothing.
> > > > Removed again and installed Macafee with no luck. Changed the
> > > > Tool/Options
> > > > setting to allow all attachments. No help. Loaded Windows live mail. No
> > > > difference. Can not view, open, or save ANY attachments. I have tried
> > > > everything in all the threads re: this problem,-- but can't seem to
> > > > resolve
> > > > this. I run two computers. one laptop, and one desktop. Until now
> > > > everything was the same. now one works, and the other is useless. ANYONE
> > > > resolve this???
> > > > Marty
> > > >
> > > >
> > > > "Gary VanderMolen" wrote:
> > > >
> > > >> Which antivirus did you uninstall? Norton and McAfee require a special
> > > >> cleanup tool to be used in order to eliminate all remaining pieces,
> > > >> which if not removed can continue to cause trouble.
> > > >>
> > > >> --
> > > >> Gary VanderMolen, MS-MVP (Mail)
> > > >>
> > > >>
> > > >> "GranUja" <GranUja@discussions.microsoft.com> wrote in message
> > > >> news:A2361655-45F5-497C-A4BA-CDB5F7F5D766@microsoft.com...
> > > >> > I'm having the following problems with the opening and/or saving
> > > >> > different
> > > >> > documents attached to my e-mails.
> > > >> >
> > > >> > At first, a couple of weeks ago, programs only admitted savings on the
> > > >> > user
> > > >> > profile folders and not on the public folders; and now I'm unable to
> > > >> > save
> > > >> > files in my hard drive or any other device.
> > > >> >
> > > >> > When saving files from the Preview Pane Heather I get the following
> > > >> > message:
> > > >> > "There was an error saving one or more of the attachments. Please check
> > > >> > free
> > > >> > disk and try again."
> > > >> >
> > > >> > When I do it from an opened e-mail I get:
> > > >> > "The command failed to execute"
> > > >> >
> > > >> > When trying to open the file:
> > > >> > From the heather on the preview pane the option is unavailable; with
> > > >> > the
> > > >> > mail opened the option appears only when the contextual menu is
> > > >> > activated
> > > >> > -mouse right button- and, although selected, no action is taken. I if
> > > >> > you
> > > >> > double click the document nothing happens, either.
> > > >> >
> > > >> > On the other hand, as I saw the previews answers, this happens with all
> > > >> > attachments.
> > > >> > .pdf
> > > >> > .doc
> > > >> > .vsd
> > > >> > .pps
> > > >> > .ppt
> > > >> > .xls
> > > >> > .xlt
> > > >> > .png
> > > >> > .jpeg
> > > >> > .jpg
> > > >> > .bmp
> > > >> >
> > > >> > and others which are not relevant as they are text files associated to
> > > >> > programs such as MapSource or OziExplorer.
> > > >> >
> > > >> > I'm currently working with Windows Mail, although I have installed
> > > >> > Windows
> > > >> > Live Mail too.
> > > >> > This is applicable for both programs, not only for the Windows Mail.
> > > >> >
> > > >> > I've tried to open the mail files with Live Mail and had the same
> > > >> > results.
> > > >> > The e-mail is opened, I'm able to read it and see the pictures on it,
> > > >> > but I'm
> > > >> > not able to save or open the attachment; whatever the file extension
> > > >> > is.
> > > >> >
> > > >> > I tried the UAC option
> > > >> > I tried the check box on attachment in the Tools/Options.../Security
> > > >> > I tried deactivating the WindowsDefender system.
> > > >> > I uninstalled my antivirus
> > > >> > ...and it's always exactly the same.
> > > >> >
> > > >> >
> > > >> >
> > > >> > PS: If I download from a web site I have no problems.
> > > >> >
> > > >>
> > >

Even though your problem began before installing McAfee antivirus,
one of the necessary conditions for resolving your issue is to use the
McAfee removal tool. There may well be more than one cause for your
issue.

Another aspect to consider is that when you purchased that computer
it probably came with a trial version of either McAfee or Norton antivirus.
You may have uninstalled the trial version, but it still needs to be followed
up by the appropriate removal tool. Both McAfee and Norton leave a lot
of troublesome debris behind when uninstalled.

If you have done all the above but the problem remains, I suggest you
upgrade to Windows Live Mail: http://download.live.com/wlmail

--
Gary VanderMolen, MS-MVP (Mail)


"Martin" <Martin@discussions.microsoft.com> wrote in message news:666071E7-4379-4D83-B7D8-243ABB05A8B2@microsoft.com...
> My problems re: opening and sving attachments occured prior to installation
> of Mcafee. I was running AVG and both removed AND cleaned that but continued
> to have issues. Decided to try Mcafee only afterwards. Since both my
> desktop and my laptop were configured exactly the same, with programs and
> AV, and updates, I don't understand what's up. This is a Toshiba laptop, but
> don't see any "SMS" program and I'm not running Google desktop on either
> machine. Don't think others on this post were all using Toshibas. Possibly
> another clue: I can't open or save any previous attachments I had previously
> viewed prior to this problem. Any ideas?
> --
> Marty
>
>
> "robertmiles@bellsouthNOSPAM.net" wrote:
>
>> Antispyware programs, such as Spybot Search and Destroy, search for
>> spyware, which is not the same as viruses, but can cause similar problems.
>> Most antivirus programs do not include a section to search for spyware,
>> and therefore will not find it. McAfee is known to cause assorted problems
>> in Windows Mail, although slowly enough that this does not immediately
>> become obvious. Also, the normal methods of disabling the McAfee
>> antivirus program do not remove the section causing problems in Windows
>> Mail; instead, you first have to uninstall it, then run a cleanup program to
>> take care of what the uninstall leaves behind. McAfee seems to have hidden
>> the cleanup program, though; the link that used to lead to it no longer
>> works.
>>
>> Robert Miles
>>
>> "Martin" <Martin@discussions.microsoft.com> wrote in message
>> news:4805F8A9-F86E-48B7-BBFC-9260C5445652@microsoft.com...
>> > After the second removal of avg, and prior to installation of Macafee, I
>> > tried that very thing. Could not open nor save any attachments. Neither
>> > AV
>> > found anything on a total scan. Could another program such as Spybot do
>> > any
>> > good? I read where one person seemed to think he received help doing
>> > that.
>> > --
>> > Marty
>> >
>> >
>> > "Steve Cochran" wrote:
>> >
>> >> I would remove all AV software and remove your accounts in WinMail and
>> >> then
>> >> add them back again and then send yourself an attachment and see if you
>> >> can
>> >> save it.
>> >>
>> >> steve
>> >>
>> >> "Martin" <Martin@discussions.microsoft.com> wrote in message
>> >> news:4A6FF4C4-5B98-43C1-AE50-039D8FECE3D5@microsoft.com...
>> >> >I also am having trouble with this attachment thing. Can not open or
>> >> >save
>> >> > ANY type of attachments while using Windows Mail. Using IE7 and AVG
>> >> > Virus
>> >> > 8.0. Removed and cleaned AVG. No luck. Re-installed AVG. Nothing.
>> >> > Removed again and installed Macafee with no luck. Changed the
>> >> > Tool/Options
>> >> > setting to allow all attachments. No help. Loaded Windows live mail.
>> >> > No
>> >> > difference. Can not view, open, or save ANY attachments. I have tried
>> >> > everything in all the threads re: this problem,-- but can't seem to
>> >> > resolve
>> >> > this. I run two computers. one laptop, and one desktop. Until now
>> >> > everything was the same. now one works, and the other is useless.
>> >> > ANYONE
>> >> > resolve this???
>> >> > Marty
>> >> >
>> >> >
>> >> > "Gary VanderMolen" wrote:
>> >> >
>> >> >> Which antivirus did you uninstall? Norton and McAfee require a special
>> >> >> cleanup tool to be used in order to eliminate all remaining pieces,
>> >> >> which if not removed can continue to cause trouble.
>> >> >>
>> >> >> --
>> >> >> Gary VanderMolen, MS-MVP (Mail)
>> >> >>
>> >> >>
>> >> >> "GranUja" <GranUja@discussions.microsoft.com> wrote in message
>> >> >> news:A2361655-45F5-497C-A4BA-CDB5F7F5D766@microsoft.com...
>> >> >> > I'm having the following problems with the opening and/or saving
>> >> >> > different
>> >> >> > documents attached to my e-mails.
>> >> >> >
>> >> >> > At first, a couple of weeks ago, programs only admitted savings on
>> >> >> > the
>> >> >> > user
>> >> >> > profile folders and not on the public folders; and now I'm unable to
>> >> >> > save
>> >> >> > files in my hard drive or any other device.
>> >> >> >
>> >> >> > When saving files from the Preview Pane Heather I get the following
>> >> >> > message:
>> >> >> > "There was an error saving one or more of the attachments. Please
>> >> >> > check
>> >> >> > free
>> >> >> > disk and try again."
>> >> >> >
>> >> >> > When I do it from an opened e-mail I get:
>> >> >> > "The command failed to execute"
>> >> >> >
>> >> >> > When trying to open the file:
>> >> >> > From the heather on the preview pane the option is unavailable; with
>> >> >> > the
>> >> >> > mail opened the option appears only when the contextual menu is
>> >> >> > activated
>> >> >> > -mouse right button- and, although selected, no action is taken. I
>> >> >> > if
>> >> >> > you
>> >> >> > double click the document nothing happens, either.
>> >> >> >
>> >> >> > On the other hand, as I saw the previews answers, this happens with
>> >> >> > all
>> >> >> > attachments.
>> >> >> > .pdf
>> >> >> > .doc
>> >> >> > .vsd
>> >> >> > .pps
>> >> >> > .ppt
>> >> >> > .xls
>> >> >> > .xlt
>> >> >> > .png
>> >> >> > .jpeg
>> >> >> > .jpg
>> >> >> > .bmp
>> >> >> >
>> >> >> > and others which are not relevant as they are text files associated
>> >> >> > to
>> >> >> > programs such as MapSource or OziExplorer.
>> >> >> >
>> >> >> > I'm currently working with Windows Mail, although I have installed
>> >> >> > Windows
>> >> >> > Live Mail too.
>> >> >> > This is applicable for both programs, not only for the Windows Mail.
>> >> >> >
>> >> >> > I've tried to open the mail files with Live Mail and had the same
>> >> >> > results.
>> >> >> > The e-mail is opened, I'm able to read it and see the pictures on
>> >> >> > it,
>> >> >> > but I'm
>> >> >> > not able to save or open the attachment; whatever the file extension
>> >> >> > is.
>> >> >> >
>> >> >> > I tried the UAC option
>> >> >> > I tried the check box on attachment in the Tools/Options.../Security
>> >> >> > I tried deactivating the WindowsDefender system.
>> >> >> > I uninstalled my antivirus
>> >> >> > ...and it's always exactly the same.
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> > PS: If I download from a web site I have no problems.
>> >> >> >
>> >> >>
>> >>
>>
>>
>>

"Your symptoms are very unusual."

Wow, really? Sorry for the sarcasm, but I just totaled up 554 posts on this
board, on this topic, dating back from Feb 2007.

So, after running on Vista with no problems for a several months (on
brand-spanking new hardware), I am unable to open or save email attachments
(Windows Mail), attach files to outgoing emails, or download anything using
Firefox or Explorer. I have not made any changes to my system (downloading
files, installing new software etc.) between the "running fine" period and
the current "SNAFU" period, EXCEPT for downloading and installing the most
recent Vista updates.

I have run updates on Vista, Firefox, and Explorer. I have no antivirus
software of any kind installed. I have turned off Windows Defender and
disabled User Account Controls and restarted several times.

I have run through every fix on this board short of reinstalling Vista.
Frankly, I don't see the point, since it seems clear that the trigger for
this issue was a recent Vista update. Add in the fact the my lovely new
computer did NOT include a Vista system disk (yes I ran the utility to create
restore disks), and I am more that a bit unwilling to start from scratch.

Please tell me you will soon be providing another Vista update to fix the
issue triggered by the last Vista update, or provide me with a fix that will
not force me to reinstall my entire system.

Who is this "you" you are addressing? Microsoft does not have a presence here.

I don't think you can solve mail problems until you first solve your issues with
Internet Explorer. However, IE issues are outside the scope of this particular
newsgroup. Try

http://www.microsoft.com/communities...orer. general

--
Gary VanderMolen, MS-MVP (Mail)


"unimpressed" <unimpressed@discussions.microsoft.com> wrote in message news:F7571AF7-E0EE-4842-9EA5-EEAEAAF7D8A0@microsoft.com...
> "Your symptoms are very unusual."
>
> Wow, really? Sorry for the sarcasm, but I just totaled up 554 posts on this
> board, on this topic, dating back from Feb 2007.
>
> So, after running on Vista with no problems for a several months (on
> brand-spanking new hardware), I am unable to open or save email attachments
> (Windows Mail), attach files to outgoing emails, or download anything using
> Firefox or Explorer. I have not made any changes to my system (downloading
> files, installing new software etc.) between the "running fine" period and
> the current "SNAFU" period, EXCEPT for downloading and installing the most
> recent Vista updates.
>
> I have run updates on Vista, Firefox, and Explorer. I have no antivirus
> software of any kind installed. I have turned off Windows Defender and
> disabled User Account Controls and restarted several times.
>
> I have run through every fix on this board short of reinstalling Vista.
> Frankly, I don't see the point, since it seems clear that the trigger for
> this issue was a recent Vista update. Add in the fact the my lovely new
> computer did NOT include a Vista system disk (yes I ran the utility to create
> restore disks), and I am more that a bit unwilling to start from scratch.
>
> Please tell me you will soon be providing another Vista update to fix the
> issue triggered by the last Vista update, or provide me with a fix that will
> not force me to reinstall my entire system.