Broken e mail

Hello
Up until now my e mail has always worked fine but now I can't send or
receive mail

I am getting the message
The connection to the server has failed. Subject 'test', Account: 'Windows
Mail', Server: 'smtp.virgin.net', Protocol: SMTP, Port: 25, Secure(SSL): No,
Socket Error: 10060, Error Number: 0x800CCC0E
and also
The connection to the server has failed. Account: 'Windows Mail', Server:
'pop.virgin.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
10060, Error Number: 0x800CCC0E

Any idea what I should do ?

That type of error is often caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off.

--
Gary VanderMolen, MS-MVP (Mail)


"Jo" <Jo@discussions.microsoft.com> wrote in message news:E10CA3B7-33CE-4240-81DB-F27C5CCBF864@microsoft.com...
> Hello
> Up until now my e mail has always worked fine but now I can't send or
> receive mail
>
> I am getting the message
> The connection to the server has failed. Subject 'test', Account: 'Windows
> Mail', Server: 'smtp.virgin.net', Protocol: SMTP, Port: 25, Secure(SSL): No,
> Socket Error: 10060, Error Number: 0x800CCC0E
> and also
> The connection to the server has failed. Account: 'Windows Mail', Server:
> 'pop.virgin.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
> 10060, Error Number: 0x800CCC0E
>
> Any idea what I should do ?

I use McAfee - will try playing around with it

"Gary VanderMolen" wrote:

> That type of error is often caused by interference from a non-
> compatible antivirus program. Which antivirus are you running?
> As a minimum, email scanning in the antivirus must be turned off.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Jo" <Jo@discussions.microsoft.com> wrote in message news:E10CA3B7-33CE-4240-81DB-F27C5CCBF864@microsoft.com...
> > Hello
> > Up until now my e mail has always worked fine but now I can't send or
> > receive mail
> >
> > I am getting the message
> > The connection to the server has failed. Subject 'test', Account: 'Windows
> > Mail', Server: 'smtp.virgin.net', Protocol: SMTP, Port: 25, Secure(SSL): No,
> > Socket Error: 10060, Error Number: 0x800CCC0E
> > and also
> > The connection to the server has failed. Account: 'Windows Mail', Server:
> > 'pop.virgin.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
> > 10060, Error Number: 0x800CCC0E
> >
> > Any idea what I should do ?
>

I turned off the e mail scanning and now it seems to be sending but I still
can't receive mail - the new error message is

Account: 'Windows Mail', Server: 'pop.virgin.net', Protocol: POP3, Server
Response: '.', Port: 110, Secure(SSL): No, Error Number: 0x800CCC18



"Jo" wrote:

> I use McAfee - will try playing around with it
>
> "Gary VanderMolen" wrote:
>
> > That type of error is often caused by interference from a non-
> > compatible antivirus program. Which antivirus are you running?
> > As a minimum, email scanning in the antivirus must be turned off.
> >
> > --
> > Gary VanderMolen, MS-MVP (Mail)
> >
> >
> > "Jo" <Jo@discussions.microsoft.com> wrote in message news:E10CA3B7-33CE-4240-81DB-F27C5CCBF864@microsoft.com...
> > > Hello
> > > Up until now my e mail has always worked fine but now I can't send or
> > > receive mail
> > >
> > > I am getting the message
> > > The connection to the server has failed. Subject 'test', Account: 'Windows
> > > Mail', Server: 'smtp.virgin.net', Protocol: SMTP, Port: 25, Secure(SSL): No,
> > > Socket Error: 10060, Error Number: 0x800CCC0E
> > > and also
> > > The connection to the server has failed. Account: 'Windows Mail', Server:
> > > 'pop.virgin.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
> > > 10060, Error Number: 0x800CCC0E
> > >
> > > Any idea what I should do ?
> >

McAfee is still messing with your email.
To prove that it is the culprit, uninstall it, and follow that up with
their debris removal tool:
http://service.mcafee.com/FAQDocumen...107083&lc=1033

If no improvement, you can reinstall McAfee.

Another option is upgrading to Windows Live Mail, because it is less
prone to suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Either way, email scanning in any antivirus must be disabled, for
reasons explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


"Jo" <Jo@discussions.microsoft.com> wrote in message news:B3634B91-FF64-4954-8E77-0EA3D008574B@microsoft.com...
>I turned off the e mail scanning and now it seems to be sending but I still
> can't receive mail - the new error message is
>
> Account: 'Windows Mail', Server: 'pop.virgin.net', Protocol: POP3, Server
> Response: '.', Port: 110, Secure(SSL): No, Error Number: 0x800CCC18
>
>
>
> "Jo" wrote:
>
>> I use McAfee - will try playing around with it
>>
>> "Gary VanderMolen" wrote:
>>
>> > That type of error is often caused by interference from a non-
>> > compatible antivirus program. Which antivirus are you running?
>> > As a minimum, email scanning in the antivirus must be turned off.
>> >
>> > --
>> > Gary VanderMolen, MS-MVP (Mail)
>> >
>> >
>> > "Jo" <Jo@discussions.microsoft.com> wrote in message news:E10CA3B7-33CE-4240-81DB-F27C5CCBF864@microsoft.com...
>> > > Hello
>> > > Up until now my e mail has always worked fine but now I can't send or
>> > > receive mail
>> > >
>> > > I am getting the message
>> > > The connection to the server has failed. Subject 'test', Account: 'Windows
>> > > Mail', Server: 'smtp.virgin.net', Protocol: SMTP, Port: 25, Secure(SSL): No,
>> > > Socket Error: 10060, Error Number: 0x800CCC0E
>> > > and also
>> > > The connection to the server has failed. Account: 'Windows Mail', Server:
>> > > 'pop.virgin.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
>> > > 10060, Error Number: 0x800CCC0E
>> > >
>> > > Any idea what I should do ?
>> >

"Jo" wrote:

> Hello
> Up until now my e mail has always worked fine but now I can't send or
> receive mail
>
> I am getting the message
> The connection to the server has failed. Subject 'test', Account: 'Windows
> Mail', Server: 'smtp.virgin.net', Protocol: SMTP, Port: 25, Secure(SSL): No,
> Socket Error: 10060, Error Number: 0x800CCC0E
> and also
> The connection to the server has failed. Account: 'Windows Mail', Server:
> 'pop.virgin.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
> 10060, Error Number: 0x800CCC0E
>
> Any idea what I should do ?
>
>

"blueyes" <blueyes@discussions.microsoft.com> wrote in message
news:7E6787DD-DA9B-4B1D-BC92-4F828C07D921@microsoft.com...
>
>
> "Jo" wrote:
>
>> Hello
>> Up until now my e mail has always worked fine but now I can't send or
>> receive mail
>>
>> I am getting the message
>> The connection to the server has failed. Subject 'test', Account:
>> 'Windows
>> Mail', Server: 'smtp.virgin.net', Protocol: SMTP, Port: 25, Secure(SSL):
>> No,
>> Socket Error: 10060, Error Number: 0x800CCC0E
>> and also
>> The connection to the server has failed. Account: 'Windows Mail', Server:
>> 'pop.virgin.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket
>> Error:
>> 10060, Error Number: 0x800CCC0E
>>
>> Any idea what I should do ?
>>
First, right click on the error message and copy all of it to your next
message
to make sure we don't give you a solution to someone else's problem instead
of yours.

Then tell us what if any antivirus programs you have, and whether you have
ever had a Norton or McAfee antivirus program on that computer, even one
of the free trial versions that often come already installed on new
computers.
Many problems in Windows Mail are due to interference from antivirus
programs.