Windows Mail/Vista Inbox disappeared yesterday!

Gary:
Thanks.......2 messages earlier, it shows where the problem has been
resolved, but since you were kind enough to step up here, I'll answer your
questions as best I can.
Windos Messages went poof when I closed the window (someone view setting had
been changed to "hide read and ignored messages" which is basically
everything! SO I changed it back and all 300+ messages returned
When they were hidden, I could not read those same messages on webmail, but
could read all new incoming messages on webmail and those would stay there
unless I manually deleted them.
Thanks again for your time!

"Gary VanderMolen" wrote:

> Do the new messages in Windows Mail go 'poof' after you read
> them or before you read them? After a given message disappears
> from Windows Mail, can you then still access that message in webmail?
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Wannacruz" <Wannacruz@discussions.microsoft.com> wrote in message news:656B2CF4-054F-4AD5-9DD1-302CD279BBF8@microsoft.com...
> >
> > Thank you for the webmail info, but it is fine the way I have it set up; I
> > was only trying to clarify that my new messages are arriving and stay put if
> > it read on webmail; however, if I open Windows Mail/Vista again, they show up
> > and then go "poof!"
> >
> > I contacted Roadrunner; no help as usual. They told me to delete my account
> > and create a new one. Then I told the supoort guy that I have 2 email
> > accounts and they were both affected simultaneously, so I doubted it was as
> > he said a "corrupt" account problem. Glad I didn't take his initial advice!
> > He told me to contact Microsoft. Guess that's my next nickle. Or maybe HP
> > tech support. I got this computer only about a month ago and never had a
> > problem like this before ;(
> >
> > "robertmiles@bellsouthNOSPAM.net" wrote:
> >
> >> Email scanning is more likely to cause problems than prevent them.
> >>
> >> http://thundercloud.net/infoave/tuto...ning/index.htm
> >>
> >> Once you download mail, it's usually deleted from the server and
> >> therefore not available for webmail. If you want to change this,
> >> start Windows Mail, then click on Tools, then Accounts, then your
> >> email account, then Properties, then Advanced. If there is no
> >> checkmark in the box before Leave a copy of messages on
> >> server, click on this box, then Apply. It's a good idea to also
> >> select one of the options for when to remove the messages from
> >> the server, to prevent it from having so many messages for you
> >> that it refuses to accept any more, and then click Apply. Click on
> >> OK, then Close.
> >>
> >> The Inbox seems to be the most likely folder, but you may have
> >> to try all the folders under the Local Folders group. If any of
> >> these folders has Hide Read Messages set, then when you open
> >> that folder, any messages you read in a previous session in that
> >> folder will be hidden.
> >>
> >> Many email providers will occasionally delete the oldest mail from
> >> their servers, so it's a good idea to create at least one folder
> >> under Local Folders and move your older messages there. However
> >> this will prevent you from seeing them by webmail.
> >>
> >> Some internet companies put their better people to work on
> >> writing help files, not to answering the phone. Look here if
> >> you want information on whether Roadrunner is likely to be
> >> one of them:
> >>
> >> <http://help.rr.com/AA/rrwho.aspx?ReturnUrl=%2fHMSLogic%2femail_help_topi c.aspx%3ftopic%3dE%2bmail&topic=E+mail>
> >>
> >> "Wannacruz" <Wannacruz@discussions.microsoft.com> wrote in message
> >> news:B49F046B-FBD7-454F-BAB4-C55EF41F0694@microsoft.com...
> >> > Thank you Robert for your fast reply......but wouldn't I want it to scan
> >> > the
> >> > emails?
> >> >
> >> > I just re-read my initial post and I misrepresented what is
> >> > happening.....I
> >> > can only read new messages on webmail, not the missing or old ones.
> >> >
> >> > What has happened and why? How would I know what folder to look in?
> >> > Sorry,
> >> > I have some basic knowledge, hubby has more and son is the computer guru
> >> > of
> >> > all times, but he lives 90 minutes away.
> >> >
> >> > Any suggestions? Other than take a drive 90 miles North? LOL
> >> >
> >> >
> >> >
> >> > "robertmiles@bellsouthNOSPAM.net" wrote:
> >> >
> >> >>
> >> >> "Wannacruz" <Wannacruz@discussions.microsoft.com> wrote in message
> >> >> news:FEA2C71B-3C3E-4C19-89A8-277B6ADF85D8@microsoft.com...
> >> >> > Out of nowhere, my entire inbox disappeared yesterday while I wasn't
> >> >> > even
> >> >> > sitting at the computer; I happened to return to find the emails going
> >> >> > away.
> >> >> > I updated my AVG Virus Protection and ran a full scan, to no avail.
> >> >> > When
> >> >> > I
> >> >> > open the mailbox now, the other folders are intack (thankfully!) but
> >> >> > when
> >> >> > I
> >> >> > close Mail and reopen it, the newest email also goes away (it's not in
> >> >> > deleted nor in junk mail, I checked).
> >> >> >
> >> >> > I am able to read them via webmail with no problems, but I prefer to
> >> >> > use
> >> >> > the
> >> >> > Windows Mail version.
> >> >> >
> >> >> > Does anyone know what is happending and what I need to do to fix it? I
> >> >> > haven't called Roadrunner as my experience is they really don't know
> >> >> > and
> >> >> > could lead me in the wrong direction.
> >> >> >
> >> >> Did you use the standard install for AVG? If so, it sometimes helps to
> >> >> uninstall
> >> >> it, then do a custom install where you tell it to leave out the parts
> >> >> that
> >> >> scan email.
> >> >>
> >> >> There's a possibility that these messages are only hidden. To check for
> >> >> this,
> >> >> click on whichever folder is likely to contain them, then View, then
> >> >> Current
> >> >> View, then Show All Messages.
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>

That view setting can be applied to each folder.
In Windows Mail it's easy to click on the pull-down box on the Toolbar and
change it.
In the Windows Live Mail, it's more difficult to do.


--
Vista Home Premium 32 SP1
http://get.live.com/wlmail/overview


"Wannacruz" <Wannacruz@discussions.microsoft.com> wrote in message
news:F54B1BC7-BE39-401C-9D6D-B932722D229E@microsoft.com...
> Dave:
> Yes, he did indeed! Only, I didn't understand his explanation as well as
> yours......I had asked how I would know which folder to chek (i mave many
> many folders LOL) and I guess he gave up on me! LOL
>
>
> "Dave" wrote:
>
>> Glad you got it! But Robert mentioned this in his first reply.
>>
>>
>> --
>> Vista Home Premium 32 SP1
>> http://get.live.com/wlmail/overview
>>
>>
>> "Wannacruz" <Wannacruz@discussions.microsoft.com> wrote in message
>> news:6FCE609B-C83D-4E99-A5CD-FCBA199F569D@microsoft.com...
>> > YOU ARE MY HERO!!!!!!!!!!!!!!!!!!!!!!! That is exactly what was set
>> > (how
>> > that happened when I was away from the computer, I will NEVER
>> > know!!!!!!!!!)
>> > But it said to delete all read and ignored messages, which was
>> > basically
>> > everything........so I changed the setting back to "show all messages"
>> > and
>> > everything is back )))))))))))
>> > THANK YOU
>> > SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
>> > much!
>> >
>> >
>> > "Dave" wrote:
>> >
>> >> Are you able to read them when they show up? do they disappear after
>> >> you've
>> >> read them?
>> >> Perhaps the View setting for that folder is set to "Hide read
>> >> messages".
>> >>
>> >>
>> >> --
>> >> Vista Home Premium 32 SP1
>> >> http://get.live.com/wlmail/overview
>> >>
>> >>
>> >> "Wannacruz" <Wannacruz@discussions.microsoft.com> wrote in message
>> >> news:656B2CF4-054F-4AD5-9DD1-302CD279BBF8@microsoft.com...
>> >> >
>> >> > Thank you for the webmail info, but it is fine the way I have it set
>> >> > up; I
>> >> > was only trying to clarify that my new messages are arriving and
>> >> > stay
>> >> > put
>> >> > if
>> >> > it read on webmail; however, if I open Windows Mail/Vista again,
>> >> > they
>> >> > show
>> >> > up
>> >> > and then go "poof!"
>> >> >
>> >> > I contacted Roadrunner; no help as usual. They told me to delete my
>> >> > account
>> >> > and create a new one. Then I told the supoort guy that I have 2
>> >> > email
>> >> > accounts and they were both affected simultaneously, so I doubted it
>> >> > was
>> >> > as
>> >> > he said a "corrupt" account problem. Glad I didn't take his
>> >> > initial
>> >> > advice!
>> >> > He told me to contact Microsoft. Guess that's my next nickle. Or
>> >> > maybe
>> >> > HP
>> >> > tech support. I got this computer only about a month ago and never
>> >> > had
>> >> > a
>> >> > problem like this before ;(
>> >> >
>> >> > "robertmiles@bellsouthNOSPAM.net" wrote:
>> >> >
>> >> >> Email scanning is more likely to cause problems than prevent them.
>> >> >>
>> >> >> http://thundercloud.net/infoave/tuto...ning/index.htm
>> >> >>
>> >> >> Once you download mail, it's usually deleted from the server and
>> >> >> therefore not available for webmail. If you want to change this,
>> >> >> start Windows Mail, then click on Tools, then Accounts, then your
>> >> >> email account, then Properties, then Advanced. If there is no
>> >> >> checkmark in the box before Leave a copy of messages on
>> >> >> server, click on this box, then Apply. It's a good idea to also
>> >> >> select one of the options for when to remove the messages from
>> >> >> the server, to prevent it from having so many messages for you
>> >> >> that it refuses to accept any more, and then click Apply. Click on
>> >> >> OK, then Close.
>> >> >>
>> >> >> The Inbox seems to be the most likely folder, but you may have
>> >> >> to try all the folders under the Local Folders group. If any of
>> >> >> these folders has Hide Read Messages set, then when you open
>> >> >> that folder, any messages you read in a previous session in that
>> >> >> folder will be hidden.
>> >> >>
>> >> >> Many email providers will occasionally delete the oldest mail from
>> >> >> their servers, so it's a good idea to create at least one folder
>> >> >> under Local Folders and move your older messages there. However
>> >> >> this will prevent you from seeing them by webmail.
>> >> >>
>> >> >> Some internet companies put their better people to work on
>> >> >> writing help files, not to answering the phone. Look here if
>> >> >> you want information on whether Roadrunner is likely to be
>> >> >> one of them:
>> >> >>
>> >> >> <http://help.rr.com/AA/rrwho.aspx?ReturnUrl=%2fHMSLogic%2femail_help_topi c.aspx%3ftopic%3dE%2bmail&topic=E+mail>
>> >> >>
>> >> >> "Wannacruz" <Wannacruz@discussions.microsoft.com> wrote in message
>> >> >> news:B49F046B-FBD7-454F-BAB4-C55EF41F0694@microsoft.com...
>> >> >> > Thank you Robert for your fast reply......but wouldn't I want it
>> >> >> > to
>> >> >> > scan
>> >> >> > the
>> >> >> > emails?
>> >> >> >
>> >> >> > I just re-read my initial post and I misrepresented what is
>> >> >> > happening.....I
>> >> >> > can only read new messages on webmail, not the missing or old
>> >> >> > ones.
>> >> >> >
>> >> >> > What has happened and why? How would I know what folder to look
>> >> >> > in?
>> >> >> > Sorry,
>> >> >> > I have some basic knowledge, hubby has more and son is the
>> >> >> > computer
>> >> >> > guru
>> >> >> > of
>> >> >> > all times, but he lives 90 minutes away.
>> >> >> >
>> >> >> > Any suggestions? Other than take a drive 90 miles North? LOL
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> > "robertmiles@bellsouthNOSPAM.net" wrote:
>> >> >> >
>> >> >> >>
>> >> >> >> "Wannacruz" <Wannacruz@discussions.microsoft.com> wrote in
>> >> >> >> message
>> >> >> >> news:FEA2C71B-3C3E-4C19-89A8-277B6ADF85D8@microsoft.com...
>> >> >> >> > Out of nowhere, my entire inbox disappeared yesterday while I
>> >> >> >> > wasn't
>> >> >> >> > even
>> >> >> >> > sitting at the computer; I happened to return to find the
>> >> >> >> > emails
>> >> >> >> > going
>> >> >> >> > away.
>> >> >> >> > I updated my AVG Virus Protection and ran a full scan, to no
>> >> >> >> > avail.
>> >> >> >> > When
>> >> >> >> > I
>> >> >> >> > open the mailbox now, the other folders are intack
>> >> >> >> > (thankfully!)
>> >> >> >> > but
>> >> >> >> > when
>> >> >> >> > I
>> >> >> >> > close Mail and reopen it, the newest email also goes away
>> >> >> >> > (it's
>> >> >> >> > not
>> >> >> >> > in
>> >> >> >> > deleted nor in junk mail, I checked).
>> >> >> >> >
>> >> >> >> > I am able to read them via webmail with no problems, but I
>> >> >> >> > prefer
>> >> >> >> > to
>> >> >> >> > use
>> >> >> >> > the
>> >> >> >> > Windows Mail version.
>> >> >> >> >
>> >> >> >> > Does anyone know what is happending and what I need to do to
>> >> >> >> > fix
>> >> >> >> > it?
>> >> >> >> > I
>> >> >> >> > haven't called Roadrunner as my experience is they really
>> >> >> >> > don't
>> >> >> >> > know
>> >> >> >> > and
>> >> >> >> > could lead me in the wrong direction.
>> >> >> >> >
>> >> >> >> Did you use the standard install for AVG? If so, it sometimes
>> >> >> >> helps
>> >> >> >> to
>> >> >> >> uninstall
>> >> >> >> it, then do a custom install where you tell it to leave out the
>> >> >> >> parts
>> >> >> >> that
>> >> >> >> scan email.
>> >> >> >>
>> >> >> >> There's a possibility that these messages are only hidden. To
>> >> >> >> check
>> >> >> >> for
>> >> >> >> this,
>> >> >> >> click on whichever folder is likely to contain them, then View,
>> >> >> >> then
>> >> >> >> Current
>> >> >> >> View, then Show All Messages.
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >>
>>

I got in on this thread a bit late, primarily because it sounded like
you had tried Robert's suggestions but they didn't work for you.
Good to hear the issue has been resolved.

--
Gary VanderMolen, MS-MVP (Mail)


"Wannacruz" <Wannacruz@discussions.microsoft.com> wrote in message news:66C3E0DB-C352-4C6B-866C-EEF10D45AC96@microsoft.com...
> Gary:
> Thanks.......2 messages earlier, it shows where the problem has been
> resolved, but since you were kind enough to step up here, I'll answer your
> questions as best I can.
> Windos Messages went poof when I closed the window (someone view setting had
> been changed to "hide read and ignored messages" which is basically
> everything! SO I changed it back and all 300+ messages returned
> When they were hidden, I could not read those same messages on webmail, but
> could read all new incoming messages on webmail and those would stay there
> unless I manually deleted them.
> Thanks again for your time!
>
> "Gary VanderMolen" wrote:
>
>> Do the new messages in Windows Mail go 'poof' after you read
>> them or before you read them? After a given message disappears
>> from Windows Mail, can you then still access that message in webmail?
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Wannacruz" <Wannacruz@discussions.microsoft.com> wrote in message news:656B2CF4-054F-4AD5-9DD1-302CD279BBF8@microsoft.com...
>> >
>> > Thank you for the webmail info, but it is fine the way I have it set up; I
>> > was only trying to clarify that my new messages are arriving and stay put if
>> > it read on webmail; however, if I open Windows Mail/Vista again, they show up
>> > and then go "poof!"
>> >
>> > I contacted Roadrunner; no help as usual. They told me to delete my account
>> > and create a new one. Then I told the supoort guy that I have 2 email
>> > accounts and they were both affected simultaneously, so I doubted it was as
>> > he said a "corrupt" account problem. Glad I didn't take his initial advice!
>> > He told me to contact Microsoft. Guess that's my next nickle. Or maybe HP
>> > tech support. I got this computer only about a month ago and never had a
>> > problem like this before ;(
>> >
>> > "robertmiles@bellsouthNOSPAM.net" wrote:
>> >
>> >> Email scanning is more likely to cause problems than prevent them.
>> >>
>> >> http://thundercloud.net/infoave/tuto...ning/index.htm
>> >>
>> >> Once you download mail, it's usually deleted from the server and
>> >> therefore not available for webmail. If you want to change this,
>> >> start Windows Mail, then click on Tools, then Accounts, then your
>> >> email account, then Properties, then Advanced. If there is no
>> >> checkmark in the box before Leave a copy of messages on
>> >> server, click on this box, then Apply. It's a good idea to also
>> >> select one of the options for when to remove the messages from
>> >> the server, to prevent it from having so many messages for you
>> >> that it refuses to accept any more, and then click Apply. Click on
>> >> OK, then Close.
>> >>
>> >> The Inbox seems to be the most likely folder, but you may have
>> >> to try all the folders under the Local Folders group. If any of
>> >> these folders has Hide Read Messages set, then when you open
>> >> that folder, any messages you read in a previous session in that
>> >> folder will be hidden.
>> >>
>> >> Many email providers will occasionally delete the oldest mail from
>> >> their servers, so it's a good idea to create at least one folder
>> >> under Local Folders and move your older messages there. However
>> >> this will prevent you from seeing them by webmail.
>> >>
>> >> Some internet companies put their better people to work on
>> >> writing help files, not to answering the phone. Look here if
>> >> you want information on whether Roadrunner is likely to be
>> >> one of them:
>> >>
>> >> <http://help.rr.com/AA/rrwho.aspx?ReturnUrl=%2fHMSLogic%2femail_help_topi c.aspx%3ftopic%3dE%2bmail&topic=E+mail>
>> >>
>> >> "Wannacruz" <Wannacruz@discussions.microsoft.com> wrote in message
>> >> news:B49F046B-FBD7-454F-BAB4-C55EF41F0694@microsoft.com...
>> >> > Thank you Robert for your fast reply......but wouldn't I want it to scan
>> >> > the
>> >> > emails?
>> >> >
>> >> > I just re-read my initial post and I misrepresented what is
>> >> > happening.....I
>> >> > can only read new messages on webmail, not the missing or old ones.
>> >> >
>> >> > What has happened and why? How would I know what folder to look in?
>> >> > Sorry,
>> >> > I have some basic knowledge, hubby has more and son is the computer guru
>> >> > of
>> >> > all times, but he lives 90 minutes away.
>> >> >
>> >> > Any suggestions? Other than take a drive 90 miles North? LOL
>> >> >
>> >> >
>> >> >
>> >> > "robertmiles@bellsouthNOSPAM.net" wrote:
>> >> >
>> >> >>
>> >> >> "Wannacruz" <Wannacruz@discussions.microsoft.com> wrote in message
>> >> >> news:FEA2C71B-3C3E-4C19-89A8-277B6ADF85D8@microsoft.com...
>> >> >> > Out of nowhere, my entire inbox disappeared yesterday while I wasn't
>> >> >> > even
>> >> >> > sitting at the computer; I happened to return to find the emails going
>> >> >> > away.
>> >> >> > I updated my AVG Virus Protection and ran a full scan, to no avail.
>> >> >> > When
>> >> >> > I
>> >> >> > open the mailbox now, the other folders are intack (thankfully!) but
>> >> >> > when
>> >> >> > I
>> >> >> > close Mail and reopen it, the newest email also goes away (it's not in
>> >> >> > deleted nor in junk mail, I checked).
>> >> >> >
>> >> >> > I am able to read them via webmail with no problems, but I prefer to
>> >> >> > use
>> >> >> > the
>> >> >> > Windows Mail version.
>> >> >> >
>> >> >> > Does anyone know what is happending and what I need to do to fix it? I
>> >> >> > haven't called Roadrunner as my experience is they really don't know
>> >> >> > and
>> >> >> > could lead me in the wrong direction.
>> >> >> >
>> >> >> Did you use the standard install for AVG? If so, it sometimes helps to
>> >> >> uninstall
>> >> >> it, then do a custom install where you tell it to leave out the parts
>> >> >> that
>> >> >> scan email.
>> >> >>
>> >> >> There's a possibility that these messages are only hidden. To check for
>> >> >> this,
>> >> >> click on whichever folder is likely to contain them, then View, then
>> >> >> Current
>> >> >> View, then Show All Messages.
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>