can't receive email

I've been using Windows email for a month with no problem, until today when i
can not receive any email. It says receiving 1 of 12 messages, but then I get
the following error message: Account: 'Windows Mail', Server:
'incoming.verizon.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
Number: 0x800CCC19

Does anyone have any suggestions?
Thanks

Which antivirus are you running? Some of them are not very compatible with
Windows Mail, and will over time cause assorted problems.
As a minimum, email scanning in the antivirus must be disabled.

--
Gary VanderMolen, MS-MVP (Mail)


"Anna" <Anna@discussions.microsoft.com> wrote in message news:C1385D5D-B347-4256-8744-A3B30CAF3C8E@microsoft.com...
> I've been using Windows email for a month with no problem, until today when i
> can not receive any email. It says receiving 1 of 12 messages, but then I get
> the following error message: Account: 'Windows Mail', Server:
> 'incoming.verizon.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
> Number: 0x800CCC19
>
> Does anyone have any suggestions?
> Thanks

we have Norton 360 . Is it common for it to suddenly cause problems when it
has been working fine all along?

"Gary VanderMolen" wrote:

> Which antivirus are you running? Some of them are not very compatible with
> Windows Mail, and will over time cause assorted problems.
> As a minimum, email scanning in the antivirus must be disabled.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Anna" <Anna@discussions.microsoft.com> wrote in message news:C1385D5D-B347-4256-8744-A3B30CAF3C8E@microsoft.com...
> > I've been using Windows email for a month with no problem, until today when i
> > can not receive any email. It says receiving 1 of 12 messages, but then I get
> > the following error message: Account: 'Windows Mail', Server:
> > 'incoming.verizon.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
> > Number: 0x800CCC19
> >
> > Does anyone have any suggestions?
> > Thanks
>

"Anna" <Anna@discussions.microsoft.com> wrote in message
news:C1385D5D-B347-4256-8744-A3B30CAF3C8E@microsoft.com...
> I've been using Windows email for a month with no problem, until today
> when i
> can not receive any email. It says receiving 1 of 12 messages, but then I
> get
> the following error message: Account: 'Windows Mail', Server:
> 'incoming.verizon.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
> Number: 0x800CCC19
>
> Does anyone have any suggestions?
> Thanks

This sometimes means you need to log on using webmail instead of Windows
Mail, and then delete the oldest message you haven't received.

Norton is among the top three troublemakers for Windows Mail.
The scenario that causes symptoms to appear in Windows Mail requires
a complex mix of circumstances, so the timeframe involved is highly
variable.

The only way you can prove or disprove that Norton is the culprit is to
uninstall it, followed by using their debris removal tool:
http://service1.symantec.com/Support...05033108162039

Another option is to upgrade to Windows Live Mail, which is more
resistant to the adverse effects of aggressive antivirus products:
http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm
--
Gary VanderMolen, MS-MVP (Mail)


"Anna" <Anna@discussions.microsoft.com> wrote in message news:E9EB9B97-DBF3-43B1-BFAF-62F21B0B88AC@microsoft.com...
> we have Norton 360 . Is it common for it to suddenly cause problems when it
> has been working fine all along?
>
> "Gary VanderMolen" wrote:
>
>> Which antivirus are you running? Some of them are not very compatible with
>> Windows Mail, and will over time cause assorted problems.
>> As a minimum, email scanning in the antivirus must be disabled.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Anna" <Anna@discussions.microsoft.com> wrote in message news:C1385D5D-B347-4256-8744-A3B30CAF3C8E@microsoft.com...
>> > I've been using Windows email for a month with no problem, until today when i
>> > can not receive any email. It says receiving 1 of 12 messages, but then I get
>> > the following error message: Account: 'Windows Mail', Server:
>> > 'incoming.verizon.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
>> > Number: 0x800CCC19
>> >
>> > Does anyone have any suggestions?
>> > Thanks
>>

Thanks for your help - at least now I have a few things to try.

"Gary VanderMolen" wrote:

> Norton is among the top three troublemakers for Windows Mail.
> The scenario that causes symptoms to appear in Windows Mail requires
> a complex mix of circumstances, so the timeframe involved is highly
> variable.
>
> The only way you can prove or disprove that Norton is the culprit is to
> uninstall it, followed by using their debris removal tool:
> http://service1.symantec.com/Support...05033108162039
>
> Another option is to upgrade to Windows Live Mail, which is more
> resistant to the adverse effects of aggressive antivirus products:
> http://get.live.com/wlmail/overview
>
> In any case you must disable any antivirus email scanning, for the reason
> explained here:
> http://thundercloud.net/infoave/tuto...ning/index.htm
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Anna" <Anna@discussions.microsoft.com> wrote in message news:E9EB9B97-DBF3-43B1-BFAF-62F21B0B88AC@microsoft.com...
> > we have Norton 360 . Is it common for it to suddenly cause problems when it
> > has been working fine all along?
> >
> > "Gary VanderMolen" wrote:
> >
> >> Which antivirus are you running? Some of them are not very compatible with
> >> Windows Mail, and will over time cause assorted problems.
> >> As a minimum, email scanning in the antivirus must be disabled.
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "Anna" <Anna@discussions.microsoft.com> wrote in message news:C1385D5D-B347-4256-8744-A3B30CAF3C8E@microsoft.com...
> >> > I've been using Windows email for a month with no problem, until today when i
> >> > can not receive any email. It says receiving 1 of 12 messages, but then I get
> >> > the following error message: Account: 'Windows Mail', Server:
> >> > 'incoming.verizon.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
> >> > Number: 0x800CCC19
> >> >
> >> > Does anyone have any suggestions?
> >> > Thanks
> >>
>

I have tried this, but can't get onto verizon email?? Never had that problem
before, either...

"robertmiles@bellsouthNOSPAM.net" wrote:

>
> "Anna" <Anna@discussions.microsoft.com> wrote in message
> news:C1385D5D-B347-4256-8744-A3B30CAF3C8E@microsoft.com...
> > I've been using Windows email for a month with no problem, until today
> > when i
> > can not receive any email. It says receiving 1 of 12 messages, but then I
> > get
> > the following error message: Account: 'Windows Mail', Server:
> > 'incoming.verizon.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
> > Number: 0x800CCC19
> >
> > Does anyone have any suggestions?
> > Thanks
>
> This sometimes means you need to log on using webmail instead of Windows
> Mail, and then delete the oldest message you haven't received.
>
>
>

You're welcome, Anna.

--
Gary VanderMolen, MS-MVP (Mail)


"Anna" <Anna@discussions.microsoft.com> wrote in message news:70A37070-59D0-4AFE-9CDF-C0DFE2DB5807@microsoft.com...
> Thanks for your help - at least now I have a few things to try.
>
> "Gary VanderMolen" wrote:
>
>> Norton is among the top three troublemakers for Windows Mail.
>> The scenario that causes symptoms to appear in Windows Mail requires
>> a complex mix of circumstances, so the timeframe involved is highly
>> variable.
>>
>> The only way you can prove or disprove that Norton is the culprit is to
>> uninstall it, followed by using their debris removal tool:
>> http://service1.symantec.com/Support...05033108162039
>>
>> Another option is to upgrade to Windows Live Mail, which is more
>> resistant to the adverse effects of aggressive antivirus products:
>> http://get.live.com/wlmail/overview
>>
>> In any case you must disable any antivirus email scanning, for the reason
>> explained here:
>> http://thundercloud.net/infoave/tuto...ning/index.htm
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Anna" <Anna@discussions.microsoft.com> wrote in message news:E9EB9B97-DBF3-43B1-BFAF-62F21B0B88AC@microsoft.com...
>> > we have Norton 360 . Is it common for it to suddenly cause problems when it
>> > has been working fine all along?
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Which antivirus are you running? Some of them are not very compatible with
>> >> Windows Mail, and will over time cause assorted problems.
>> >> As a minimum, email scanning in the antivirus must be disabled.
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "Anna" <Anna@discussions.microsoft.com> wrote in message news:C1385D5D-B347-4256-8744-A3B30CAF3C8E@microsoft.com...
>> >> > I've been using Windows email for a month with no problem, until today when i
>> >> > can not receive any email. It says receiving 1 of 12 messages, but then I get
>> >> > the following error message: Account: 'Windows Mail', Server:
>> >> > 'incoming.verizon.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
>> >> > Number: 0x800CCC19
>> >> >
>> >> > Does anyone have any suggestions?
>> >> > Thanks
>> >>
>>

What happens when you go to http://webmail.verizon.net ?
If it rejects your username/password, you will have to call Verizon
customer service for assistance.

--
Gary VanderMolen, MS-MVP (Mail)


"Anna" <Anna@discussions.microsoft.com> wrote in message news:863D99CC-3DD5-4A73-926B-EB6B8481609E@microsoft.com...
>I have tried this, but can't get onto verizon email?? Never had that problem
> before, either...
>
> "robertmiles@bellsouthNOSPAM.net" wrote:
>
>>
>> "Anna" <Anna@discussions.microsoft.com> wrote in message
>> news:C1385D5D-B347-4256-8744-A3B30CAF3C8E@microsoft.com...
>> > I've been using Windows email for a month with no problem, until today
>> > when i
>> > can not receive any email. It says receiving 1 of 12 messages, but then I
>> > get
>> > the following error message: Account: 'Windows Mail', Server:
>> > 'incoming.verizon.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
>> > Number: 0x800CCC19
>> >
>> > Does anyone have any suggestions?
>> > Thanks
>>
>> This sometimes means you need to log on using webmail instead of Windows
>> Mail, and then delete the oldest message you haven't received.
>>
>>
>>

I can't even get connected to the verizon email website to put my password
in. I am going to contact verizon. I did go to the library and could access
my email there, deleted all the emails out there (nothing unusual), but still
seem to have the same problem. I need to work on the Norton tips you had
given me but haven't had a chance today (summer vacation with 3 kids home
makes it hard to get anything done on the computer!) Thanks again for all
your suggestions.

Anna

"Gary VanderMolen" wrote:

> What happens when you go to http://webmail.verizon.net ?
> If it rejects your username/password, you will have to call Verizon
> customer service for assistance.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Anna" <Anna@discussions.microsoft.com> wrote in message news:863D99CC-3DD5-4A73-926B-EB6B8481609E@microsoft.com...
> >I have tried this, but can't get onto verizon email?? Never had that problem
> > before, either...
> >
> > "robertmiles@bellsouthNOSPAM.net" wrote:
> >
> >>
> >> "Anna" <Anna@discussions.microsoft.com> wrote in message
> >> news:C1385D5D-B347-4256-8744-A3B30CAF3C8E@microsoft.com...
> >> > I've been using Windows email for a month with no problem, until today
> >> > when i
> >> > can not receive any email. It says receiving 1 of 12 messages, but then I
> >> > get
> >> > the following error message: Account: 'Windows Mail', Server:
> >> > 'incoming.verizon.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error
> >> > Number: 0x800CCC19
> >> >
> >> > Does anyone have any suggestions?
> >> > Thanks
> >>
> >> This sometimes means you need to log on using webmail instead of Windows
> >> Mail, and then delete the oldest message you haven't received.
> >>
> >>
> >>
>