Server Error 554 - Policy Violation

Hello there,

I have been having a serious issue with Windows Live Mail recently.
I am unable to send messages. I can receive messages with no problems but
everytime I try to send an email from any POP3 accountI get the following
message:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server.
For help solving this problem, go to Help, search for "Troubleshoot Windows
Live Mail", and read the "I'm having problems sending e-mail" section.
If you need help determining the proper server settings, please contact your
e-mail service provider.
The rejected e-mail address was 'xxxxx@aapt.net.au'.
Subject 'test'
Server Error: 554
Server Response: 554 5.7.1
<C-59-101-81-215.syd.connect.net.au[59.101.81.215]>: Client host rejected:
(SPM:RAD)
User account blocked from sending email due to policy violation - Please
contact support
Server: 'mail.aapt.net.au'
Windows Live Mail Error ID: 0x800CCC79
Protocol: SMTP
Port: 25
Secure(SSL): No

I have already tried the following:

1. Uninstalled AVG Antivirus;
2. Deleted the POP3 account and created new one;
3. Tried using the "Require outgoing mail authentication" options;
4. Contacted the ISP and confirmed POP and SMTP servers;

None of the above worked.
If helps, I am using Live Mail on the Laptop and Outlook 2007 on the desktop
(Vista Home Premium x32). I am having problems in both computers.

There were only two recent events I can link the problem to. They are:-

1. Vista SP1 installation (on both PCs), and
1. AVG 8.0 installation (on both PCs). But considering that I have removed
AVG and the problem still persists I am not sure what could have sparkled it
all.

Please help. I am clueless.

Seems like the error message from the server is fairly self-evident:
"User account blocked from sending email due to policy violation - Please
contact support."

So, have you contacted AAPT tech support?

--
Gary VanderMolen, MS-MVP


"Marcos" <Marcos@discussions.microsoft.com> wrote in message news:0FB57316-B29B-4005-8424-5232D6C43726@microsoft.com...
> Hello there,
>
> I have been having a serious issue with Windows Live Mail recently.
> I am unable to send messages. I can receive messages with no problems but
> everytime I try to send an email from any POP3 accountI get the following
> message:
>
> The message could not be sent. The authentication setting might not be
> correct for your outgoing e-mail [SMTP] server.
> For help solving this problem, go to Help, search for "Troubleshoot Windows
> Live Mail", and read the "I'm having problems sending e-mail" section.
> If you need help determining the proper server settings, please contact your
> e-mail service provider.
> The rejected e-mail address was 'xxxxx@aapt.net.au'.
> Subject 'test'
> Server Error: 554
> Server Response: 554 5.7.1
> <C-59-101-81-215.syd.connect.net.au[59.101.81.215]>: Client host rejected:
> (SPM:RAD)
> User account blocked from sending email due to policy violation - Please
> contact support
> Server: 'mail.aapt.net.au'
> Windows Live Mail Error ID: 0x800CCC79
> Protocol: SMTP
> Port: 25
> Secure(SSL): No
>
> I have already tried the following:
>
> 1. Uninstalled AVG Antivirus;
> 2. Deleted the POP3 account and created new one;
> 3. Tried using the "Require outgoing mail authentication" options;
> 4. Contacted the ISP and confirmed POP and SMTP servers;
>
> None of the above worked.
> If helps, I am using Live Mail on the Laptop and Outlook 2007 on the desktop
> (Vista Home Premium x32). I am having problems in both computers.
>
> There were only two recent events I can link the problem to. They are:-
>
> 1. Vista SP1 installation (on both PCs), and
> 1. AVG 8.0 installation (on both PCs). But considering that I have removed
> AVG and the problem still persists I am not sure what could have sparkled it
> all.
>
> Please help. I am clueless.
>