Windows Security Pop up while sending email

I don't see any obvious mistakes. The malfunctioning account
may have become corrupt, so try deleting it, restarting Windows Mail,
then recreating that account. If no joy, one workaround is to replace
srv6.890m.com with mail.suruga-it.com as the outgoing mail server
in that malfunctioning account. You would also need to change the port
from 465 to 25, and use the custom SMTP authentication settings.

--
Gary VanderMolen, MS-MVP


"sircheel" <sircheel@discussions.microsoft.com> wrote in message news:BED4ADBD-10CA-44D3-A25D-74CEDC53BD46@microsoft.com...
> Yes, I think I have two problems but my main problem is
> the security popup issue. The error message only appears when
> I click CANCEL on the security popup but when I enter my Username &
> Password then click OK, it will keep prompting me the popup with no
> error message.
>
> I used 465 for SSL because the outgoing server needs authentication.
> I tried port 25 but it gives me an error message. But for port 465, it was
> working properly before...I can send and receive emails with NO
> security popup.
>
> Here's the Manual Setting:
> Mail Server Username: chris.lee+suruga-it.com
> Incoming Mail Server: mail.suruga-it.com
> Incoming Mail Server: (SSL) srv6.890m.com
> Outgoing Mail Server: mail.suruga-it.com (server requires authentication)
> port 25
> Outgoing Mail Server: (SSL) srv6.890m.com (server requires authentication)
> port 465
> Supported Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS
> (SSL/TLS)
> Supported Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS)
>
>
> "Gary VanderMolen" wrote:
>
>> The error messages you included are for a different problem
>> than the security popup issue. So, you may have two separate problems.
>> That mail server belongs to a webhosting company. In my experience,
>> webhosts seldom support port 465. Are you sure about that port?
>> Unfortunately, port 25 will probably not work either, since your ISP
>> will block it. Why not use the SMTP server belonging to your ISP?
>>
>> --
>> Gary VanderMolen, MS-MVP
>>
>>
>> "sircheel" <sircheel@discussions.microsoft.com> wrote in message news:8F6A98AD-0862-453B-90F6-1A44BE5BF95B@microsoft.com...
>> >I manually configured the email provided by my web host using Windows Mail.
>> > It was working properly until recently this week, it cannot send any emails
>> > anymore.
>> > I DID NOT CHANGE anything in the configuration. Everytime I send emails, it
>> > keeps on prompting me Windows Security asking for the Username & Password.
>> >
>> > I typed my username & password correctly BUT it keeps on prompting me the
>> > same pop up. The username & password I entered are all correct. Sometimes it
>> > gives me this error message:
>> >
>> > The connection to the server has failed. Subject 'test', Account: 'Suruga
>> > Admin', Server: 'srv6.890m.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes,
>> > Socket Error: 10061, Error Number: 0x800CCC0E
>> >
>> > The connection to the server has failed. Subject 'Re: 000webhost.com',
>> > Account: 'Christopher P. Lee', Server: 'srv6.890m.com', Protocol: SMTP, Port:
>> > 465, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E
>> >
>> > Here's a screenshot of my problem:
>> > http://img390.imageshack.us/img390/5034/errorpg7.gif
>> >
>> > I already ask for customer support of my web host, but they checked the
>> > email and it's working properly. I asked for another customer support in HP &
>> > they told me that I need to re-create the email accounts which I did, still
>> > it's not working.
>> >
>> > Posting here is the last help I can think of, hope anyone can help me
>> > out....Thanks.

I re-created the email accounts as well as changing the passwords. Now,
the security popup is gone BUT I'm receiving this error again:

The connection to the server has failed. Subject 'test', Account:
'Suruga.Admin', Server: 'mail.suruga-it.com', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Note: It takes like 20sec. displaying "FINDING HOST..." then another 20secs.
"CONNECTING..."
then there's the ERROR MESSAGE....

I have a COMODO firewall & my anti-virus is AVG 7.5

How to solve this?

"Gary VanderMolen" wrote:

> I don't see any obvious mistakes. The malfunctioning account
> may have become corrupt, so try deleting it, restarting Windows Mail,
> then recreating that account. If no joy, one workaround is to replace
> srv6.890m.com with mail.suruga-it.com as the outgoing mail server
> in that malfunctioning account. You would also need to change the port
> from 465 to 25, and use the custom SMTP authentication settings.
>
> --
> Gary VanderMolen, MS-MVP
>
>
> "sircheel" <sircheel@discussions.microsoft.com> wrote in message news:BED4ADBD-10CA-44D3-A25D-74CEDC53BD46@microsoft.com...
> > Yes, I think I have two problems but my main problem is
> > the security popup issue. The error message only appears when
> > I click CANCEL on the security popup but when I enter my Username &
> > Password then click OK, it will keep prompting me the popup with no
> > error message.
> >
> > I used 465 for SSL because the outgoing server needs authentication.
> > I tried port 25 but it gives me an error message. But for port 465, it was
> > working properly before...I can send and receive emails with NO
> > security popup.
> >
> > Here's the Manual Setting:
> > Mail Server Username: chris.lee+suruga-it.com
> > Incoming Mail Server: mail.suruga-it.com
> > Incoming Mail Server: (SSL) srv6.890m.com
> > Outgoing Mail Server: mail.suruga-it.com (server requires authentication)
> > port 25
> > Outgoing Mail Server: (SSL) srv6.890m.com (server requires authentication)
> > port 465
> > Supported Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS
> > (SSL/TLS)
> > Supported Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS)
> >
> >
> > "Gary VanderMolen" wrote:
> >
> >> The error messages you included are for a different problem
> >> than the security popup issue. So, you may have two separate problems.
> >> That mail server belongs to a webhosting company. In my experience,
> >> webhosts seldom support port 465. Are you sure about that port?
> >> Unfortunately, port 25 will probably not work either, since your ISP
> >> will block it. Why not use the SMTP server belonging to your ISP?
> >>
> >> --
> >> Gary VanderMolen, MS-MVP
> >>
> >>
> >> "sircheel" <sircheel@discussions.microsoft.com> wrote in message news:8F6A98AD-0862-453B-90F6-1A44BE5BF95B@microsoft.com...
> >> >I manually configured the email provided by my web host using Windows Mail.
> >> > It was working properly until recently this week, it cannot send any emails
> >> > anymore.
> >> > I DID NOT CHANGE anything in the configuration. Everytime I send emails, it
> >> > keeps on prompting me Windows Security asking for the Username & Password.
> >> >
> >> > I typed my username & password correctly BUT it keeps on prompting me the
> >> > same pop up. The username & password I entered are all correct. Sometimes it
> >> > gives me this error message:
> >> >
> >> > The connection to the server has failed. Subject 'test', Account: 'Suruga
> >> > Admin', Server: 'srv6.890m.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes,
> >> > Socket Error: 10061, Error Number: 0x800CCC0E
> >> >
> >> > The connection to the server has failed. Subject 'Re: 000webhost.com',
> >> > Account: 'Christopher P. Lee', Server: 'srv6.890m.com', Protocol: SMTP, Port:
> >> > 465, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E
> >> >
> >> > Here's a screenshot of my problem:
> >> > http://img390.imageshack.us/img390/5034/errorpg7.gif
> >> >
> >> > I already ask for customer support of my web host, but they checked the
> >> > email and it's working properly. I asked for another customer support in HP &
> >> > they told me that I need to re-create the email accounts which I did, still
> >> > it's not working.
> >> >
> >> > Posting here is the last help I can think of, hope anyone can help me
> >> > out....Thanks.
>

Did you use the standard install for AVG? If so, it will be less likely
to cause problems in Windows Mail if you uninstall it, then do a
custom install where you tell it to leave out the part that scans email.

http://free.grisoft.com/ww.download?prd=afe

Also, have you ever had a Norton or McAfee antivirus program on
that computer? If so, their uninstall procedures often fail to remove the
parts of them that cause problems in Windows Mail.

"sircheel" <sircheel@discussions.microsoft.com> wrote in message
news:C100A606-5926-4F3C-B3B6-936961A500AC@microsoft.com...
>I re-created the email accounts as well as changing the passwords. Now,
> the security popup is gone BUT I'm receiving this error again:
>
> The connection to the server has failed. Subject 'test', Account:
> 'Suruga.Admin', Server: 'mail.suruga-it.com', Protocol: SMTP, Port: 25,
> Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
>
> Note: It takes like 20sec. displaying "FINDING HOST..." then another
> 20secs.
> "CONNECTING..."
> then there's the ERROR MESSAGE....
>
> I have a COMODO firewall & my anti-virus is AVG 7.5
>
> How to solve this?
>
> "Gary VanderMolen" wrote:
>
>> I don't see any obvious mistakes. The malfunctioning account
>> may have become corrupt, so try deleting it, restarting Windows Mail,
>> then recreating that account. If no joy, one workaround is to replace
>> srv6.890m.com with mail.suruga-it.com as the outgoing mail server
>> in that malfunctioning account. You would also need to change the port
>> from 465 to 25, and use the custom SMTP authentication settings.
>>
>> --
>> Gary VanderMolen, MS-MVP
>>
>>
>> "sircheel" <sircheel@discussions.microsoft.com> wrote in message
>> news:BED4ADBD-10CA-44D3-A25D-74CEDC53BD46@microsoft.com...
>> > Yes, I think I have two problems but my main problem is
>> > the security popup issue. The error message only appears when
>> > I click CANCEL on the security popup but when I enter my Username &
>> > Password then click OK, it will keep prompting me the popup with no
>> > error message.
>> >
>> > I used 465 for SSL because the outgoing server needs authentication.
>> > I tried port 25 but it gives me an error message. But for port 465, it
>> > was
>> > working properly before...I can send and receive emails with NO
>> > security popup.
>> >
>> > Here's the Manual Setting:
>> > Mail Server Username: chris.lee+suruga-it.com
>> > Incoming Mail Server: mail.suruga-it.com
>> > Incoming Mail Server: (SSL) srv6.890m.com
>> > Outgoing Mail Server: mail.suruga-it.com (server requires
>> > authentication)
>> > port 25
>> > Outgoing Mail Server: (SSL) srv6.890m.com (server requires
>> > authentication)
>> > port 465
>> > Supported Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS
>> > (SSL/TLS)
>> > Supported Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS)
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> The error messages you included are for a different problem
>> >> than the security popup issue. So, you may have two separate problems.
>> >> That mail server belongs to a webhosting company. In my experience,
>> >> webhosts seldom support port 465. Are you sure about that port?
>> >> Unfortunately, port 25 will probably not work either, since your ISP
>> >> will block it. Why not use the SMTP server belonging to your ISP?
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP
>> >>
>> >>
>> >> "sircheel" <sircheel@discussions.microsoft.com> wrote in message
>> >> news:8F6A98AD-0862-453B-90F6-1A44BE5BF95B@microsoft.com...
>> >> >I manually configured the email provided by my web host using Windows
>> >> >Mail.
>> >> > It was working properly until recently this week, it cannot send any
>> >> > emails
>> >> > anymore.
>> >> > I DID NOT CHANGE anything in the configuration. Everytime I send
>> >> > emails, it
>> >> > keeps on prompting me Windows Security asking for the Username &
>> >> > Password.
>> >> >
>> >> > I typed my username & password correctly BUT it keeps on prompting
>> >> > me the
>> >> > same pop up. The username & password I entered are all correct.
>> >> > Sometimes it
>> >> > gives me this error message:
>> >> >
>> >> > The connection to the server has failed. Subject 'test', Account:
>> >> > 'Suruga
>> >> > Admin', Server: 'srv6.890m.com', Protocol: SMTP, Port: 465,
>> >> > Secure(SSL): Yes,
>> >> > Socket Error: 10061, Error Number: 0x800CCC0E
>> >> >
>> >> > The connection to the server has failed. Subject 'Re:
>> >> > 000webhost.com',
>> >> > Account: 'Christopher P. Lee', Server: 'srv6.890m.com', Protocol:
>> >> > SMTP, Port:
>> >> > 465, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E
>> >> >
>> >> > Here's a screenshot of my problem:
>> >> > http://img390.imageshack.us/img390/5034/errorpg7.gif
>> >> >
>> >> > I already ask for customer support of my web host, but they checked
>> >> > the
>> >> > email and it's working properly. I asked for another customer
>> >> > support in HP &
>> >> > they told me that I need to re-create the email accounts which I
>> >> > did, still
>> >> > it's not working.
>> >> >
>> >> > Posting here is the last help I can think of, hope anyone can help
>> >> > me
>> >> > out....Thanks.
>>

I responded in your other thread entitled "security issue to error message".
Please, only one thread per issue.

--
Gary VanderMolen, MS-MVP


"sircheel" <sircheel@discussions.microsoft.com> wrote in message news:C100A606-5926-4F3C-B3B6-936961A500AC@microsoft.com...
>I re-created the email accounts as well as changing the passwords. Now,
> the security popup is gone BUT I'm receiving this error again:
>
> The connection to the server has failed. Subject 'test', Account:
> 'Suruga.Admin', Server: 'mail.suruga-it.com', Protocol: SMTP, Port: 25,
> Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
>
> Note: It takes like 20sec. displaying "FINDING HOST..." then another 20secs.
> "CONNECTING..."
> then there's the ERROR MESSAGE....
>
> I have a COMODO firewall & my anti-virus is AVG 7.5
>
> How to solve this?
>
> "Gary VanderMolen" wrote:
>
>> I don't see any obvious mistakes. The malfunctioning account
>> may have become corrupt, so try deleting it, restarting Windows Mail,
>> then recreating that account. If no joy, one workaround is to replace
>> srv6.890m.com with mail.suruga-it.com as the outgoing mail server
>> in that malfunctioning account. You would also need to change the port
>> from 465 to 25, and use the custom SMTP authentication settings.
>>
>> --
>> Gary VanderMolen, MS-MVP
>>
>>
>> "sircheel" <sircheel@discussions.microsoft.com> wrote in message news:BED4ADBD-10CA-44D3-A25D-74CEDC53BD46@microsoft.com...
>> > Yes, I think I have two problems but my main problem is
>> > the security popup issue. The error message only appears when
>> > I click CANCEL on the security popup but when I enter my Username &
>> > Password then click OK, it will keep prompting me the popup with no
>> > error message.
>> >
>> > I used 465 for SSL because the outgoing server needs authentication.
>> > I tried port 25 but it gives me an error message. But for port 465, it was
>> > working properly before...I can send and receive emails with NO
>> > security popup.
>> >
>> > Here's the Manual Setting:
>> > Mail Server Username: chris.lee+suruga-it.com
>> > Incoming Mail Server: mail.suruga-it.com
>> > Incoming Mail Server: (SSL) srv6.890m.com
>> > Outgoing Mail Server: mail.suruga-it.com (server requires authentication)
>> > port 25
>> > Outgoing Mail Server: (SSL) srv6.890m.com (server requires authentication)
>> > port 465
>> > Supported Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS
>> > (SSL/TLS)
>> > Supported Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS)
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> The error messages you included are for a different problem
>> >> than the security popup issue. So, you may have two separate problems.
>> >> That mail server belongs to a webhosting company. In my experience,
>> >> webhosts seldom support port 465. Are you sure about that port?
>> >> Unfortunately, port 25 will probably not work either, since your ISP
>> >> will block it. Why not use the SMTP server belonging to your ISP?
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP
>> >>
>> >>
>> >> "sircheel" <sircheel@discussions.microsoft.com> wrote in message news:8F6A98AD-0862-453B-90F6-1A44BE5BF95B@microsoft.com...
>> >> >I manually configured the email provided by my web host using Windows Mail.
>> >> > It was working properly until recently this week, it cannot send any emails
>> >> > anymore.
>> >> > I DID NOT CHANGE anything in the configuration. Everytime I send emails, it
>> >> > keeps on prompting me Windows Security asking for the Username & Password.
>> >> >
>> >> > I typed my username & password correctly BUT it keeps on prompting me the
>> >> > same pop up. The username & password I entered are all correct. Sometimes it
>> >> > gives me this error message:
>> >> >
>> >> > The connection to the server has failed. Subject 'test', Account: 'Suruga
>> >> > Admin', Server: 'srv6.890m.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes,
>> >> > Socket Error: 10061, Error Number: 0x800CCC0E
>> >> >
>> >> > The connection to the server has failed. Subject 'Re: 000webhost.com',
>> >> > Account: 'Christopher P. Lee', Server: 'srv6.890m.com', Protocol: SMTP, Port:
>> >> > 465, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E
>> >> >
>> >> > Here's a screenshot of my problem:
>> >> > http://img390.imageshack.us/img390/5034/errorpg7.gif
>> >> >
>> >> > I already ask for customer support of my web host, but they checked the
>> >> > email and it's working properly. I asked for another customer support in HP &
>> >> > they told me that I need to re-create the email accounts which I did, still
>> >> > it's not working.
>> >> >
>> >> > Posting here is the last help I can think of, hope anyone can help me
>> >> > out....Thanks.
>>