Both most versions of the McAfee antivirus software and a recent version of
the Trend antivirus software (details not available) cause assorted problems
in Windows Mail, although seldom immediately. So do most versions of the
Norton antivirus software, in case you are thinking of changing again. For
these, just disabling the email scanning or even the whole program is not
enough; you have to uninstall them to stop them from creating new problems.
For the McAfee software, you also need to run this cleanup program, since
its uninstall routine leaves too much behind:
<http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee& type=TS&ia=1>
You may also need to remove your email account under Windows Mail,
then restart Windows Mail, then create the account again to finish the
cleanup.
<http://www.qwest.com/internethelp/opsystems/pdf/16019_Vista_AcctSettingsInMail.pdf>
If you can't read .pdf files, you may need to install Adobe Reader so you
can do this:
http://www.adobe.com/products/acrobat/readstep2.html
<http://www.winhelponline.com/articles/236/1/Unable-to-open-PDF-file-attachments-directly-from-Windows-Mail-in-Windows-Vista.html>
Don't install the Google Toolbar unless you want more problems in
Windows Mail.
If you want a replacement antivirus program that doesn't cause problems
with Windows Mail, I recommend either avast! or AVG, either one with
a custom install that tells it to leave out the part that scans email.
http://www.avast.com/eng/avast_4_home.html
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
"Margaret" <Margaret@discussions.microsoft.com> wrote in message
news:F48899AA-CA45-4226-8512-F00B5955B3F6@microsoft.com...
> Bob thank you for a speedy reply My husband and I share the same ISP Qwest
> and his computer has windows XP mine has Vista he can receive email from
> sweden ok I cannot I have changed my virus software from Mcafee to Trend
> Micro and all the email scanning etc is off but I still cannot receive
> there
> emails
>
> "Bob F." wrote:
>
>> "Margaret" <Margaret@discussions.microsoft.com> wrote in message
>> news:EE53C23B-EFED-431D-801E-8C9D53032118@microsoft.com...
>> > Bob thankyou for your answer I checked all the information you gave me
>> > and
>> > I
>> > had no blocked international so I am still not receivieng my emails my
>> > husband gets his but he has windows xp and has no problems
>> >
>> > "Bob F." wrote:
>> >
>> >> "Margaret" <Margaret@discussions.microsoft.com> wrote in message
>> >> news:174929E0-27FC-436F-9D68-4BBD087AF4FE@microsoft.com...
>> >> > Why can I not received e-mail from my family in Sweden this has only
>> >> > happened
>> >> > since I bought my new computer with Windows Vista I am reveiving
>> >> > other
>> >> > email
>> >> > ok can anyone help thank you
>> >>
>> >> Try Tools > Junk E-mail Options... > International > Blocked Top_Level
>> >> Domain List... > Go down to SE (Sweden) and uncheck it (or whatever
>> >> international email address being used).
>> >> Bob F.
>> >>
>>
>> Make sure you don't have any virus checking s/w trapping the e-mail.
>> Temporarily shut down Norton or McAfee if you have one of them loaded.
>> What
>> is the e-mail address that your husband gets and you don't? Is his XP
>> machine connected to the same mail and ISP provider that you are?
>> BobF.
>>
>>
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