Many of the antivirus programs from Symantec, including most versions
in the Norton antivirus line, have to be uninstalled, not just disabled,
to stop them from occasionally creating new problems in Windows
Mail. I haven't heard if this also applies to a version they don't apply
the Norton name to, so you may have to uninstall it to find out.
Most versions in the McAfee antivirus family and a recent version in
the Trend antivirus family also cause assorted problems in Windows
Mail.
For a Norton antivirus product, you also need to run this cleanup
program to remove parts the uninstall leaves behind:
<http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>
You may even have to remove your email account under Windows
Mail, then create it again, for more cleanup.
If this solves your problem, you may want a replacement antivirus
program. I recommend either avast! or AVG, either one with a
custom install that tells it to leave out the part that scans email.
http://www.avast.com/eng/avast_4_home.html
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
"Phyllis" <Phyllis@discussions.microsoft.com> wrote in message
news
E418C63-7161-4F10-9C1A-C596938D80D1@microsoft.com...
> Thanks for your response.
>
> I have Symantec Antivirus. Also, I don't receive an error message.
> Instead
> a dialogue box flashes on saying "authorizing" and then immediately
> "Disconnecting."
>
>
>
> "robertmiles@bellsouthNOSPAM.net" wrote:
>
>>
>> "Phyllis" <Phyllis@discussions.microsoft.com> wrote in message
>> news:04EB8BB6-3857-4419-BE68-EF0AE175D5F1@microsoft.com...
>> >I can send email but am unable to receive email. This problem just
>> >surfaced
>> > a few days ago. Before this time, I had no problems.
>>
>> What if any antivirus programs do you have? Some of them cause assorted
>> problems in Windows Mail, although seldom immediately.
>>
>> Do you get any error messages when you try to receive mail? If so, can
>> you
>> show us the entire error messages?
>>
>>
>>
Linear Mode
