cannot send any email since error message

since i have an email i wanted to send in outbox which has an error on it, i
cannot delete or move it and i cannot send any more emails. I have downloaded
the patch from Microsoft but i do not know what to do with it, i thought if
you clicked on the offending email it would clear it but it has not, anybody
got any ideas what to do?

Here's the fix:

http://support.microsoft.com/default.aspx/kb/941090
"Messages may be stuck in the Outbox when you use Windows Mail on a computer
that is running Windows Vista"

It works on other folders in addition to the Outbox.

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"dingdong" <dingdong@discussions.microsoft.com> wrote in message
news:FAA508B2-AE73-43C7-808A-36CE8CEDF574@microsoft.com...
> since i have an email i wanted to send in outbox which has an error on it,
i
> cannot delete or move it and i cannot send any more emails. I have
downloaded
> the patch from Microsoft but i do not know what to do with it, i thought
if
> you clicked on the offending email it would clear it but it has not,
anybody
> got any ideas what to do?

"dingdong" <dingdong@discussions.microsoft.com> wrote in message
news:FAA508B2-AE73-43C7-808A-36CE8CEDF574@microsoft.com...
> since i have an email i wanted to send in outbox which has an error on it,
> i
> cannot delete or move it and i cannot send any more emails. I have
> downloaded
> the patch from Microsoft but i do not know what to do with it, i thought
> if
> you clicked on the offending email it would clear it but it has not,
> anybody
> got any ideas what to do?

Locate the 941090 file that you downloaded and click it, it will then search
for the update and install it for you.


--
Regards Steve.
MS-MVP : Mail.
[DTS] UK.

i am having the same thing i get emails just fine but can not send them. i
will post error i am getting under if it helps.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'jks@fidnet.com'. Subject 'Re: Project
Grad', Account: 'pop3', Server: 'smtp.comcast.net', Protocol: SMTP, Server
Response: '550 5.1.0 Authentication required', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC78

Thanks for including the entire error message, since it greatly
facilitates the troubleshooting effort.
Go to Tools, Accounts, select the pop3 account, Properties,
Advanced, change the outgoing port from 25 to 587.
Go to the Servers tab and check the box for "My server requires
authentication." Verify that your settings now agree with
http://www.comcast.net/help/faq/inde...=Emailtop17686

--
Gary VanderMolen, MS-MVP (WLMail)


"mike sieckmann" <mike sieckmann@discussions.microsoft.com> wrote in message
news:E0BE95B9-86EE-425E-8120-9E8BDD8BC5D8@microsoft.com...
>i am having the same thing i get emails just fine but can not send them. i
> will post error i am getting under if it helps.
>
> The message could not be sent. The authentication setting might not be
> correct for your outgoing e-mail [SMTP] server. For help solving this
> problem, go to Help, search for "Troubleshoot Windows Mail", and read the
> "I'm having problems sending e-mail" section. If you need help determining
> the proper server settings, please contact your e-mail service provider.
>
> The rejected e-mail address was 'jks@fidnet.com'. Subject 'Re: Project
> Grad', Account: 'pop3', Server: 'smtp.comcast.net', Protocol: SMTP, Server
> Response: '550 5.1.0 Authentication required', Port: 25, Secure(SSL): No,
> Server Error: 550, Error Number: 0x800CCC78

ok i did all of that and clicked the box but now when i try and send a email
it has a windows security thing pop up telling me to verify both user and
password but there is no username or password in the blank spots. so i typed
in my user name and password but will not work it tells me connected then
goes to authenticating then the same windows security username password thing
pops up agin. what should i do now?

"Gary VanderMolen" wrote:

> Thanks for including the entire error message, since it greatly
> facilitates the troubleshooting effort.
> Go to Tools, Accounts, select the pop3 account, Properties,
> Advanced, change the outgoing port from 25 to 587.
> Go to the Servers tab and check the box for "My server requires
> authentication." Verify that your settings now agree with
> http://www.comcast.net/help/faq/inde...=Emailtop17686
>
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "mike sieckmann" <mike sieckmann@discussions.microsoft.com> wrote in message
> news:E0BE95B9-86EE-425E-8120-9E8BDD8BC5D8@microsoft.com...
> >i am having the same thing i get emails just fine but can not send them. i
> > will post error i am getting under if it helps.
> >
> > The message could not be sent. The authentication setting might not be
> > correct for your outgoing e-mail [SMTP] server. For help solving this
> > problem, go to Help, search for "Troubleshoot Windows Mail", and read the
> > "I'm having problems sending e-mail" section. If you need help determining
> > the proper server settings, please contact your e-mail service provider.
> >
> > The rejected e-mail address was 'jks@fidnet.com'. Subject 'Re: Project
> > Grad', Account: 'pop3', Server: 'smtp.comcast.net', Protocol: SMTP, Server
> > Response: '550 5.1.0 Authentication required', Port: 25, Secure(SSL): No,
> > Server Error: 550, Error Number: 0x800CCC78
>
>
>

I take it that this problem only occurs when sending, and that
your receiving is fine.
Assuming you have verified all your settings with the directions
in the URL below, and that "My server requires authentication" is
enabled, then the only other possibility is interference from your
antivirus program.

Windows Mail is not compatible with most McAfee and Norton
antivirus programs. Those will need to be uninstalled, not just
disabled. If the problem persists after uninstalling your antivirus,
it means that the antivirus corrupted your password store. Delete
that mail account, restart Windows Mail, then recreate that account.

After uninstalling your non-compatible antivirus, download and
install a more compatible antivirus like:
AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.

--
Gary VanderMolen, MS-MVP (WLMail)


"mike sieckmann" <mikesieckmann@discussions.microsoft.com> wrote in message
news:C49C49D2-A244-432A-85A4-87B6F91EA18F@microsoft.com...
> ok i did all of that and clicked the box but now when i try and send a email
> it has a windows security thing pop up telling me to verify both user and
> password but there is no username or password in the blank spots. so i typed
> in my user name and password but will not work it tells me connected then
> goes to authenticating then the same windows security username password thing
> pops up agin. what should i do now?
>
> "Gary VanderMolen" wrote:
>
>> Thanks for including the entire error message, since it greatly
>> facilitates the troubleshooting effort.
>> Go to Tools, Accounts, select the pop3 account, Properties,
>> Advanced, change the outgoing port from 25 to 587.
>> Go to the Servers tab and check the box for "My server requires
>> authentication." Verify that your settings now agree with
>> http://www.comcast.net/help/faq/inde...=Emailtop17686
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "mike sieckmann" <mike sieckmann@discussions.microsoft.com> wrote in message
>> news:E0BE95B9-86EE-425E-8120-9E8BDD8BC5D8@microsoft.com...
>> >i am having the same thing i get emails just fine but can not send them. i
>> > will post error i am getting under if it helps.
>> >
>> > The message could not be sent. The authentication setting might not be
>> > correct for your outgoing e-mail [SMTP] server. For help solving this
>> > problem, go to Help, search for "Troubleshoot Windows Mail", and read the
>> > "I'm having problems sending e-mail" section. If you need help determining
>> > the proper server settings, please contact your e-mail service provider.
>> >
>> > The rejected e-mail address was 'jks@fidnet.com'. Subject 'Re: Project
>> > Grad', Account: 'pop3', Server: 'smtp.comcast.net', Protocol: SMTP, Server
>> > Response: '550 5.1.0 Authentication required', Port: 25, Secure(SSL): No,
>> > Server Error: 550, Error Number: 0x800CCC78
>>
>>
>>

I'm having mthe same problen with my Vista(ugh!) on this new computer...I
downloaded all the qoickfixes until I found the one thatr was compatiable
with this system rebooted and still can not sent emails but I can post to
NGs go figure!!!
Muff

"dingdong" <dingdong@discussions.microsoft.com> wrote in message
news:FAA508B2-AE73-43C7-808A-36CE8CEDF574@microsoft.com...
> since i have an email i wanted to send in outbox which has an error on it,
> i
> cannot delete or move it and i cannot send any more emails. I have
> downloaded
> the patch from Microsoft but i do not know what to do with it, i thought
> if
> you clicked on the offending email it would clear it but it has not,
> anybody
> got any ideas what to do?

well i do not have a antivirus only use what windows vistas firewall and what
not. soo i am not sure what to do then. when i went into the account, then
properties and go into settings for the out going mail server i had (use same
settings as my incomong mail server) clicked but when u go to send/receive it
pops up that same window agin asking for username and password so i type it
in and just keeps asking for it. but when i went back into the outgoing mail
server settings it has (log on using) clicked and has my username and
password in it but still does not send and keeps asking me for username and
password.. now what?

"Gary VanderMolen" wrote:

> I take it that this problem only occurs when sending, and that
> your receiving is fine.
> Assuming you have verified all your settings with the directions
> in the URL below, and that "My server requires authentication" is
> enabled, then the only other possibility is interference from your
> antivirus program.
>
> Windows Mail is not compatible with most McAfee and Norton
> antivirus programs. Those will need to be uninstalled, not just
> disabled. If the problem persists after uninstalling your antivirus,
> it means that the antivirus corrupted your password store. Delete
> that mail account, restart Windows Mail, then recreate that account.
>
> After uninstalling your non-compatible antivirus, download and
> install a more compatible antivirus like:
> AVG free edition:
> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
> or
> Avast free edition:
> http://www.avast.com/eng/download-avast-home.html
>
> With either of those, during the install phase you must select custom
> install, and then deselect the email scanning option.
>
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "mike sieckmann" <mikesieckmann@discussions.microsoft.com> wrote in message
> news:C49C49D2-A244-432A-85A4-87B6F91EA18F@microsoft.com...
> > ok i did all of that and clicked the box but now when i try and send a email
> > it has a windows security thing pop up telling me to verify both user and
> > password but there is no username or password in the blank spots. so i typed
> > in my user name and password but will not work it tells me connected then
> > goes to authenticating then the same windows security username password thing
> > pops up agin. what should i do now?
> >
> > "Gary VanderMolen" wrote:
> >
> >> Thanks for including the entire error message, since it greatly
> >> facilitates the troubleshooting effort.
> >> Go to Tools, Accounts, select the pop3 account, Properties,
> >> Advanced, change the outgoing port from 25 to 587.
> >> Go to the Servers tab and check the box for "My server requires
> >> authentication." Verify that your settings now agree with
> >> http://www.comcast.net/help/faq/inde...=Emailtop17686
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (WLMail)
> >>
> >>
> >> "mike sieckmann" <mike sieckmann@discussions.microsoft.com> wrote in message
> >> news:E0BE95B9-86EE-425E-8120-9E8BDD8BC5D8@microsoft.com...
> >> >i am having the same thing i get emails just fine but can not send them. i
> >> > will post error i am getting under if it helps.
> >> >
> >> > The message could not be sent. The authentication setting might not be
> >> > correct for your outgoing e-mail [SMTP] server. For help solving this
> >> > problem, go to Help, search for "Troubleshoot Windows Mail", and read the
> >> > "I'm having problems sending e-mail" section. If you need help determining
> >> > the proper server settings, please contact your e-mail service provider.
> >> >
> >> > The rejected e-mail address was 'jks@fidnet.com'. Subject 'Re: Project
> >> > Grad', Account: 'pop3', Server: 'smtp.comcast.net', Protocol: SMTP, Server
> >> > Response: '550 5.1.0 Authentication required', Port: 25, Secure(SSL): No,
> >> > Server Error: 550, Error Number: 0x800CCC78
> >>
> >>
> >>
>
>
>

This is the fix you want:

http://support.microsoft.com/default.aspx/kb/941090
"Messages may be stuck in the Outbox when you use Windows Mail on a computer
that is running Windows Vista"

It works on other folders in addition to the Outbox.

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"Frank" <frankmillen@charter.net> wrote in message
news7A5480E-263F-450B-B4E3-59E7C3D143A1@microsoft.com...
> I'm having mthe same problen with my Vista(ugh!) on this new computer...I
> downloaded all the qoickfixes until I found the one thatr was compatiable
> with this system rebooted and still can not sent emails but I can post to
> NGs go figure!!!
> Muff
>
> "dingdong" <dingdong@discussions.microsoft.com> wrote in message
> news:FAA508B2-AE73-43C7-808A-36CE8CEDF574@microsoft.com...
> > since i have an email i wanted to send in outbox which has an error on
it,
> > i
> > cannot delete or move it and i cannot send any more emails. I have
> > downloaded
> > the patch from Microsoft but i do not know what to do with it, i thought
> > if
> > you clicked on the offending email it would clear it but it has not,
> > anybody
> > got any ideas what to do?
>