cannot send any email since error message

Did you do the part of my previous suggestion that said:
Delete that mail account, restart Windows Mail, then recreate that account.
Accounts can get corrupted for no apparent reason.

Did you ever have an antivirus program installed on that PC, and if so,
which program?

If nothing helps, you can always upgrade to Windows Live Mail.
It seems to cure a lot of problems with Windows Mail.
http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP (WLMail)


"mike sieckmann" <mikesieckmann@discussions.microsoft.com> wrote in message
news:5A739D8F-2B40-42FF-8377-3C58E599735F@microsoft.com...
> well i do not have a antivirus only use what windows vistas firewall and what
> not. soo i am not sure what to do then. when i went into the account, then
> properties and go into settings for the out going mail server i had (use same
> settings as my incomong mail server) clicked but when u go to send/receive it
> pops up that same window agin asking for username and password so i type it
> in and just keeps asking for it. but when i went back into the outgoing mail
> server settings it has (log on using) clicked and has my username and
> password in it but still does not send and keeps asking me for username and
> password.. now what?
>
> "Gary VanderMolen" wrote:
>
>> I take it that this problem only occurs when sending, and that
>> your receiving is fine.
>> Assuming you have verified all your settings with the directions
>> in the URL below, and that "My server requires authentication" is
>> enabled, then the only other possibility is interference from your
>> antivirus program.
>>
>> Windows Mail is not compatible with most McAfee and Norton
>> antivirus programs. Those will need to be uninstalled, not just
>> disabled. If the problem persists after uninstalling your antivirus,
>> it means that the antivirus corrupted your password store. Delete
>> that mail account, restart Windows Mail, then recreate that account.
>>
>> After uninstalling your non-compatible antivirus, download and
>> install a more compatible antivirus like:
>> AVG free edition:
>> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
>> or
>> Avast free edition:
>> http://www.avast.com/eng/download-avast-home.html
>>
>> With either of those, during the install phase you must select custom
>> install, and then deselect the email scanning option.
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "mike sieckmann" <mikesieckmann@discussions.microsoft.com> wrote in message
>> news:C49C49D2-A244-432A-85A4-87B6F91EA18F@microsoft.com...
>> > ok i did all of that and clicked the box but now when i try and send a email
>> > it has a windows security thing pop up telling me to verify both user and
>> > password but there is no username or password in the blank spots. so i typed
>> > in my user name and password but will not work it tells me connected then
>> > goes to authenticating then the same windows security username password thing
>> > pops up agin. what should i do now?
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Thanks for including the entire error message, since it greatly
>> >> facilitates the troubleshooting effort.
>> >> Go to Tools, Accounts, select the pop3 account, Properties,
>> >> Advanced, change the outgoing port from 25 to 587.
>> >> Go to the Servers tab and check the box for "My server requires
>> >> authentication." Verify that your settings now agree with
>> >> http://www.comcast.net/help/faq/inde...=Emailtop17686
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (WLMail)
>> >>
>> >>
>> >> "mike sieckmann" <mike sieckmann@discussions.microsoft.com> wrote in message
>> >> news:E0BE95B9-86EE-425E-8120-9E8BDD8BC5D8@microsoft.com...
>> >> >i am having the same thing i get emails just fine but can not send them. i
>> >> > will post error i am getting under if it helps.
>> >> >
>> >> > The message could not be sent. The authentication setting might not be
>> >> > correct for your outgoing e-mail [SMTP] server. For help solving this
>> >> > problem, go to Help, search for "Troubleshoot Windows Mail", and read the
>> >> > "I'm having problems sending e-mail" section. If you need help determining
>> >> > the proper server settings, please contact your e-mail service provider.
>> >> >
>> >> > The rejected e-mail address was 'jks@fidnet.com'. Subject 'Re: Project
>> >> > Grad', Account: 'pop3', Server: 'smtp.comcast.net', Protocol: SMTP, Server
>> >> > Response: '550 5.1.0 Authentication required', Port: 25, Secure(SSL): No,
>> >> > Server Error: 550, Error Number: 0x800CCC78
>> >>
>> >>
>> >>
>>
>>
>>

If you get an error message, post it here.

--
Gary VanderMolen, MS-MVP (WLMail)


"Frank" <frankmillen@charter.net> wrote in message news7A5480E-263F-450B-B4E3-59E7C3D143A1@microsoft.com...
> I'm having mthe same problen with my Vista(ugh!) on this new computer...I downloaded all the qoickfixes until I found the one
> thatr was compatiable with this system rebooted and still can not sent emails but I can post to NGs go figure!!!
> Muff

ok i removed the pop account and remade my account and i still get the same
thing to pop up and the last time i canceled the username and password thing
and it gave me this error.. and no i did not have any other antivirus stuff i
just reformated this computer so there is not much on it at all but windows
vista.. but here was the error maybe it will help
Account: 'pop3', Server: 'pop3', Protocol: POP3, Server Response: '-ERR
Login failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error
Number: 0x800CCC92

"Gary VanderMolen" wrote:

> Did you do the part of my previous suggestion that said:
> Delete that mail account, restart Windows Mail, then recreate that account.
> Accounts can get corrupted for no apparent reason.
>
> Did you ever have an antivirus program installed on that PC, and if so,
> which program?
>
> If nothing helps, you can always upgrade to Windows Live Mail.
> It seems to cure a lot of problems with Windows Mail.
> http://get.live.com/wlmail/overview
>
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "mike sieckmann" <mikesieckmann@discussions.microsoft.com> wrote in message
> news:5A739D8F-2B40-42FF-8377-3C58E599735F@microsoft.com...
> > well i do not have a antivirus only use what windows vistas firewall and what
> > not. soo i am not sure what to do then. when i went into the account, then
> > properties and go into settings for the out going mail server i had (use same
> > settings as my incomong mail server) clicked but when u go to send/receive it
> > pops up that same window agin asking for username and password so i type it
> > in and just keeps asking for it. but when i went back into the outgoing mail
> > server settings it has (log on using) clicked and has my username and
> > password in it but still does not send and keeps asking me for username and
> > password.. now what?
> >
> > "Gary VanderMolen" wrote:
> >
> >> I take it that this problem only occurs when sending, and that
> >> your receiving is fine.
> >> Assuming you have verified all your settings with the directions
> >> in the URL below, and that "My server requires authentication" is
> >> enabled, then the only other possibility is interference from your
> >> antivirus program.
> >>
> >> Windows Mail is not compatible with most McAfee and Norton
> >> antivirus programs. Those will need to be uninstalled, not just
> >> disabled. If the problem persists after uninstalling your antivirus,
> >> it means that the antivirus corrupted your password store. Delete
> >> that mail account, restart Windows Mail, then recreate that account.
> >>
> >> After uninstalling your non-compatible antivirus, download and
> >> install a more compatible antivirus like:
> >> AVG free edition:
> >> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
> >> or
> >> Avast free edition:
> >> http://www.avast.com/eng/download-avast-home.html
> >>
> >> With either of those, during the install phase you must select custom
> >> install, and then deselect the email scanning option.
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (WLMail)
> >>
> >>
> >> "mike sieckmann" <mikesieckmann@discussions.microsoft.com> wrote in message
> >> news:C49C49D2-A244-432A-85A4-87B6F91EA18F@microsoft.com...
> >> > ok i did all of that and clicked the box but now when i try and send a email
> >> > it has a windows security thing pop up telling me to verify both user and
> >> > password but there is no username or password in the blank spots. so i typed
> >> > in my user name and password but will not work it tells me connected then
> >> > goes to authenticating then the same windows security username password thing
> >> > pops up agin. what should i do now?
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> Thanks for including the entire error message, since it greatly
> >> >> facilitates the troubleshooting effort.
> >> >> Go to Tools, Accounts, select the pop3 account, Properties,
> >> >> Advanced, change the outgoing port from 25 to 587.
> >> >> Go to the Servers tab and check the box for "My server requires
> >> >> authentication." Verify that your settings now agree with
> >> >> http://www.comcast.net/help/faq/inde...=Emailtop17686
> >> >>
> >> >> --
> >> >> Gary VanderMolen, MS-MVP (WLMail)
> >> >>
> >> >>
> >> >> "mike sieckmann" <mike sieckmann@discussions.microsoft.com> wrote in message
> >> >> news:E0BE95B9-86EE-425E-8120-9E8BDD8BC5D8@microsoft.com...
> >> >> >i am having the same thing i get emails just fine but can not send them. i
> >> >> > will post error i am getting under if it helps.
> >> >> >
> >> >> > The message could not be sent. The authentication setting might not be
> >> >> > correct for your outgoing e-mail [SMTP] server. For help solving this
> >> >> > problem, go to Help, search for "Troubleshoot Windows Mail", and read the
> >> >> > "I'm having problems sending e-mail" section. If you need help determining
> >> >> > the proper server settings, please contact your e-mail service provider.
> >> >> >
> >> >> > The rejected e-mail address was 'jks@fidnet.com'. Subject 'Re: Project
> >> >> > Grad', Account: 'pop3', Server: 'smtp.comcast.net', Protocol: SMTP, Server
> >> >> > Response: '550 5.1.0 Authentication required', Port: 25, Secure(SSL): No,
> >> >> > Server Error: 550, Error Number: 0x800CCC78
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

You don't have the correct incoming mail server name.
"pop3" is not a valid mail server name. You must use the settings
specified by your ISP:
http://www.comcast.net/help/faq/inde...=Emailtop17686

--
Gary VanderMolen, MS-MVP (WLMail)


"mike sieckmann" <mikesieckmann@discussions.microsoft.com> wrote in message
news:51EDBE45-4831-458B-B9B0-D32CFB62D71F@microsoft.com...
> ok i removed the pop account and remade my account and i still get the same
> thing to pop up and the last time i canceled the username and password thing
> and it gave me this error.. and no i did not have any other antivirus stuff i
> just reformated this computer so there is not much on it at all but windows
> vista.. but here was the error maybe it will help
> Account: 'pop3', Server: 'pop3', Protocol: POP3, Server Response: '-ERR
> Login failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error
> Number: 0x800CCC92
>
> "Gary VanderMolen" wrote:
>
>> Did you do the part of my previous suggestion that said:
>> Delete that mail account, restart Windows Mail, then recreate that account.
>> Accounts can get corrupted for no apparent reason.
>>
>> Did you ever have an antivirus program installed on that PC, and if so,
>> which program?
>>
>> If nothing helps, you can always upgrade to Windows Live Mail.
>> It seems to cure a lot of problems with Windows Mail.
>> http://get.live.com/wlmail/overview
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "mike sieckmann" <mikesieckmann@discussions.microsoft.com> wrote in message
>> news:5A739D8F-2B40-42FF-8377-3C58E599735F@microsoft.com...
>> > well i do not have a antivirus only use what windows vistas firewall and what
>> > not. soo i am not sure what to do then. when i went into the account, then
>> > properties and go into settings for the out going mail server i had (use same
>> > settings as my incomong mail server) clicked but when u go to send/receive it
>> > pops up that same window agin asking for username and password so i type it
>> > in and just keeps asking for it. but when i went back into the outgoing mail
>> > server settings it has (log on using) clicked and has my username and
>> > password in it but still does not send and keeps asking me for username and
>> > password.. now what?
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> I take it that this problem only occurs when sending, and that
>> >> your receiving is fine.
>> >> Assuming you have verified all your settings with the directions
>> >> in the URL below, and that "My server requires authentication" is
>> >> enabled, then the only other possibility is interference from your
>> >> antivirus program.
>> >>
>> >> Windows Mail is not compatible with most McAfee and Norton
>> >> antivirus programs. Those will need to be uninstalled, not just
>> >> disabled. If the problem persists after uninstalling your antivirus,
>> >> it means that the antivirus corrupted your password store. Delete
>> >> that mail account, restart Windows Mail, then recreate that account.
>> >>
>> >> After uninstalling your non-compatible antivirus, download and
>> >> install a more compatible antivirus like:
>> >> AVG free edition:
>> >> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
>> >> or
>> >> Avast free edition:
>> >> http://www.avast.com/eng/download-avast-home.html
>> >>
>> >> With either of those, during the install phase you must select custom
>> >> install, and then deselect the email scanning option.
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (WLMail)
>> >>
>> >>
>> >> "mike sieckmann" <mikesieckmann@discussions.microsoft.com> wrote in message
>> >> news:C49C49D2-A244-432A-85A4-87B6F91EA18F@microsoft.com...
>> >> > ok i did all of that and clicked the box but now when i try and send a email
>> >> > it has a windows security thing pop up telling me to verify both user and
>> >> > password but there is no username or password in the blank spots. so i typed
>> >> > in my user name and password but will not work it tells me connected then
>> >> > goes to authenticating then the same windows security username password thing
>> >> > pops up agin. what should i do now?
>> >> >
>> >> > "Gary VanderMolen" wrote:
>> >> >
>> >> >> Thanks for including the entire error message, since it greatly
>> >> >> facilitates the troubleshooting effort.
>> >> >> Go to Tools, Accounts, select the pop3 account, Properties,
>> >> >> Advanced, change the outgoing port from 25 to 587.
>> >> >> Go to the Servers tab and check the box for "My server requires
>> >> >> authentication." Verify that your settings now agree with
>> >> >> http://www.comcast.net/help/faq/inde...=Emailtop17686
>> >> >>
>> >> >> --
>> >> >> Gary VanderMolen, MS-MVP (WLMail)
>> >> >>
>> >> >>
>> >> >> "mike sieckmann" <mike sieckmann@discussions.microsoft.com> wrote in message
>> >> >> news:E0BE95B9-86EE-425E-8120-9E8BDD8BC5D8@microsoft.com...
>> >> >> >i am having the same thing i get emails just fine but can not send them. i
>> >> >> > will post error i am getting under if it helps.
>> >> >> >
>> >> >> > The message could not be sent. The authentication setting might not be
>> >> >> > correct for your outgoing e-mail [SMTP] server. For help solving this
>> >> >> > problem, go to Help, search for "Troubleshoot Windows Mail", and read the
>> >> >> > "I'm having problems sending e-mail" section. If you need help determining
>> >> >> > the proper server settings, please contact your e-mail service provider.
>> >> >> >
>> >> >> > The rejected e-mail address was 'jks@fidnet.com'. Subject 'Re: Project
>> >> >> > Grad', Account: 'pop3', Server: 'smtp.comcast.net', Protocol: SMTP, Server
>> >> >> > Response: '550 5.1.0 Authentication required', Port: 25, Secure(SSL): No,
>> >> >> > Server Error: 550, Error Number: 0x800CCC78

Hi I have tried opening the file 941090 it still does not work, every time i
try to send, delete or move this email into a different folder the error
message says an unknown error has occured

"Gary VanderMolen" wrote:

> If you get an error message, post it here.
>
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "Frank" <frankmillen@charter.net> wrote in message news7A5480E-263F-450B-B4E3-59E7C3D143A1@microsoft.com...
> > I'm having mthe same problen with my Vista(ugh!) on this new computer...I downloaded all the qoickfixes until I found the one
> > thatr was compatiable with this system rebooted and still can not sent emails but I can post to NGs go figure!!!
> > Muff
>
>
>

Hello,
I have the same problem with outgoing email.

My computer has Windows Vista and I am using Windows mail to send email.

The error meesage is:
The connection to the server has failed. Subject 'Re: Sending of report
everyday', Account: 'pop3.hosts.co.uk', Server: 'smtp.hosts.co.uk', Protocol:
SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Hope someone can give me a solution.
Thanks
Sunfine

wrote:

> since i have an email i wanted to send in outbox which has an error on it, i
> cannot delete or move it and i cannot send any more emails. I have downloaded
> the patch from Microsoft but i do not know what to do with it, i thought if
> you clicked on the offending email it would clear it but it has not, anybody
> got any ideas what to do?

What you should do with it after downloading it is to run it as
administrator. If it refuses to install, try the same with the
other version (32-bit or 64-bit).

"dingdong" <dingdong@discussions.microsoft.com> wrote in message
news:29029357-711F-4001-82FF-50E59D60B616@microsoft.com...
> Hi I have tried opening the file 941090 it still does not work, every
> time i
> try to send, delete or move this email into a different folder the error
> message says an unknown error has occured
>
> "Gary VanderMolen" wrote:
>
>> If you get an error message, post it here.
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "Frank" <frankmillen@charter.net> wrote in message
>> news7A5480E-263F-450B-B4E3-59E7C3D143A1@microsoft.com...
>> > I'm having mthe same problen with my Vista(ugh!) on this new
>> > computer...I downloaded all the qoickfixes until I found the one
>> > thatr was compatiable with this system rebooted and still can not sent
>> > emails but I can post to NGs go figure!!!
>> > Muff
>>
>>
>>

Does your connection to that server cross over from one internet
provider's equipment to another's before it gets to the server?
If so, such connections to port 25 are often blocked to cause
trouble for spammers. You might ask hosts.co.uk if their
outgoing email server listens for outgoing mail on any other
port, and if so, the details of switching to the other port.
There are about 65,000 ports available, so just trying them
all is a very slow way of finding out.

They may be doing work that would interfere with a
connection:

http://www.names.co.uk/network_status.html

They don't seem to have put their instructions for setting up to
use their email servers on their web site.

"sunfine" <sunfine@discussions.microsoft.com> wrote in message
news:6706E47B-08F7-47BC-AB6B-301AD84D82F9@microsoft.com...
>
> Hello,
> I have the same problem with outgoing email.
>
> My computer has Windows Vista and I am using Windows mail to send email.
>
> The error meesage is:
> The connection to the server has failed. Subject 'Re: Sending of report
> everyday', Account: 'pop3.hosts.co.uk', Server: 'smtp.hosts.co.uk',
> Protocol:
> SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number:
> 0x800CCC0E
>
> Hope someone can give me a solution.
> Thanks
> Sunfine
>
> wrote:
>
>> since i have an email i wanted to send in outbox which has an error on
>> it, i
>> cannot delete or move it and i cannot send any more emails. I have
>> downloaded
>> the patch from Microsoft but i do not know what to do with it, i thought
>> if
>> you clicked on the offending email it would clear it but it has not,
>> anybody
>> got any ideas what to do?

Robert,
Thanks for the information.

I contacted serve.com.uk and there response was:

The error message of 0x800CCC0F is often down to virus software such as
Norton Antivirus. The solution would be to disable the email scanning in the
antivirus software your using.

I tried removing my virus software (Norton Internet Security 2007), however
it did not solve the problem and I still cannot send outgoing emails.

I would be pleased for any other suggestions.
Regards
Sunfine
I am using Norton

"robertmiles@bellsouthNOSPAM.net" wrote:

> Does your connection to that server cross over from one internet
> provider's equipment to another's before it gets to the server?
> If so, such connections to port 25 are often blocked to cause
> trouble for spammers. You might ask hosts.co.uk if their
> outgoing email server listens for outgoing mail on any other
> port, and if so, the details of switching to the other port.
> There are about 65,000 ports available, so just trying them
> all is a very slow way of finding out.
>
> They may be doing work that would interfere with a
> connection:
>
> http://www.names.co.uk/network_status.html
>
> They don't seem to have put their instructions for setting up to
> use their email servers on their web site.
>
> "sunfine" <sunfine@discussions.microsoft.com> wrote in message
> news:6706E47B-08F7-47BC-AB6B-301AD84D82F9@microsoft.com...
> >
> > Hello,
> > I have the same problem with outgoing email.
> >
> > My computer has Windows Vista and I am using Windows mail to send email.
> >
> > The error meesage is:
> > The connection to the server has failed. Subject 'Re: Sending of report
> > everyday', Account: 'pop3.hosts.co.uk', Server: 'smtp.hosts.co.uk',
> > Protocol:
> > SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number:
> > 0x800CCC0E
> >
> > Hope someone can give me a solution.
> > Thanks
> > Sunfine
> >
> > wrote:
> >
> >> since i have an email i wanted to send in outbox which has an error on
> >> it, i
> >> cannot delete or move it and i cannot send any more emails. I have
> >> downloaded
> >> the patch from Microsoft but i do not know what to do with it, i thought
> >> if
> >> you clicked on the offending email it would clear it but it has not,
> >> anybody
> >> got any ideas what to do?
>
>
>

"sunfine" <sunfine@discussions.microsoft.com> wrote in message
news:C733303F-999B-49A3-A713-7CADAFD7D818@microsoft.com...
> Robert,
> Thanks for the information.
>
> I contacted serve.com.uk and there response was:
>
> The error message of 0x800CCC0F is often down to virus software such as
> Norton Antivirus. The solution would be to disable the email scanning in
> the
> antivirus software your using.
>
> I tried removing my virus software (Norton Internet Security 2007),
> however
> it did not solve the problem and I still cannot send outgoing emails.
>
> I would be pleased for any other suggestions.
> Regards
> Sunfine
> I am using Norton



You may also need to run the clean-up program:

http://service1.symantec.com/SUPPORT...05033108162039

Try removing your email account and then create it again.Take note of your
account settings first.

Free AV software on the net, do a custom install of either, and do not
install mail scanning.

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff

http://www.avast.com/eng/avast_4_home.html