The location of the message store can be found via Tools | Options |
Maintenance | Store Folder. Also see
www.oehelp.com/backup.aspx
If you have important messages, then you should back them up on a regular
basis. Your hard drive could fail and you'd lose everything.
If you delete the two database files, then your messages will be unaffected
and will automatically be reincorporated into the message store and new
database. If you move everything out of the Windows Mail directory, then
your messages will move with that and you can then import from the location
to which you moved them.
In neither case will you lose messages.
You can also try setting up a second instance of your Mail account and then
delete the first instance and that might get rid of the outbox message, but
otherwise there is no other resolution at the moment.
steve
"buffa" <buffa@discussions.microsoft.com> wrote in message
news:67BE59FB-0C79-448C-83BB-100A4DDC0A4C@microsoft.com...
> Hi Steve, many thanks for the suggestions. I have disable antivirus
> scanning
> but as regards clearing the problem, I presume clearing the files you
> suggest
> will delete all my existing emails in all folders? this presents a slight
> problem as some are related to a legal matter. Unless oyu can suggest a
> means
> to delete the single email in the outbox that is causing the problem. Also
> it
> would be helpful to know where to locate the files you suggest removing.
> Thanks.
>
> "Steve Cochran" wrote:
>
>> Make sure you don't have antivirus software set to scan email. That
>> seems
>> to be one of the major factors that is contributing to these issues. See
>> www.oehelp.com/OETips.aspx#3
>>
>> You can reset things by either deleting both copies of the
>> WindowsMail.MSMessageStore files or by moving the entire contents of the
>> Windows Mail directory to another location.
>>
>> steve
>>
>> "buffa" <buffa@discussions.microsoft.com> wrote in message
>> news:8F75DED3-3456-4F6E-B9CE-3EBC2699D727@microsoft.com...
>> >I am running winmail build 6.0.6000.16386 with vista ultimate. Since
>> >first
>> > installation of vista, Winmail has never closed down properly when
>> > exiting
>> > the program, Either from clicking the X box or from File Exit. Next
>> > launch
>> > of the program results in waiting for something to occur that never
>> > happens.
>> > A quick visit to the task manager usually finds the winmail process
>> > running
>> > from before with a new process trying to run alongside. Ending the
>> > process
>> > to
>> > both of these and re launching the program will allow the program to
>> > start
>> > but this is a nuisance to have to carry out every time. I used to
>> > notice
>> > this
>> > same problem occured in outlook express particularly when a
>> > send/receive
>> > had
>> > been launched and the program closed whilst this was happening. Though
>> > this
>> > no longer seems to be a requirement. Furthermore this never occured in
>> > Outlook. Only in express.
>> > I now am experiencing the same trouble many others have of 1 specific
>> > undeletable message stuck in the outbox that means I cannot send any
>> > email
>> > at
>> > all and now have to use webmail to carry out email activities and not
>> > use
>> > winmail at all.
>> > Attempts to go back to a rather old copy of outlook I have results in
>> > Office
>> > unable to find a windows address book, which I guess is a change within
>> > vista. Hopefully the engineers of Microsoft can find a way through
>> > before
>> > too
>> > long. Meanwhile the search is on for a vista compatible email program.
>> > Any
>> > comments are welcome but I suspect this will have to wait until a cause
>> > is
>> > identified.
>>
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