Unable to delete 2 emails from inbox

My Aunt just got her new vista with windows mail and within 2 days got a
phishing email and a smutty spam email before she got her junk filters set.
Now for some reason the Will NOT DELETE. we have tried everything from drag
and drop to move to folder and setting the filters so it would move then to
the junk folder and nothing works . i have gone through windows KB and vista
help and support and found nothing that worked. i have searched everywhere
but can't seem to find anything that might help. Any suggestions?

"tigeress357" <tigeress357@discussions.microsoft.com> ha scritto nel
messaggio news:F0A36993-5903-4CD8-AF12-90AEF5CA7A71@microsoft.com...
> My Aunt just got her new vista with windows mail and within 2 days got a
> phishing email and a smutty spam email before she got her junk filters
> set.
> Now for some reason the Will NOT DELETE. we have tried everything from
> drag
> and drop to move to folder and setting the filters so it would move then
> to
> the junk folder and nothing works . i have gone through windows KB and
> vista
> help and support and found nothing that worked. i have searched everywhere
> but can't seem to find anything that might help. Any suggestions?

"tigeress357" <tigeress357@discussions.microsoft.com> wrote in message
news:F0A36993-5903-4CD8-AF12-90AEF5CA7A71@microsoft.com...
> My Aunt just got her new vista with windows mail and within 2 days got a
> phishing email and a smutty spam email before she got her junk filters
> set.
> Now for some reason the Will NOT DELETE. we have tried everything from
> drag
> and drop to move to folder and setting the filters so it would move then
> to
> the junk folder and nothing works . i have gone through windows KB and
> vista
> help and support and found nothing that worked. i have searched everywhere
> but can't seem to find anything that might help. Any suggestions?

Download and install this fix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether to use the 32-bit version or
the 64-bit version, try the 32-bit version first. Certain common
antivirus programs, such as most of those from Norton or McAfee,
or a recent one from Trend, tend to cause such problems, although
seldom immediately, so if you have such a program, remember
where to find the fix - you are likely to need it again.

tigeress357;584784 Wrote:
> My Aunt just got her new vista with windows mail and within 2 days got a
> phishing email and a smutty spam email before she got her junk filters
> set.
> Now for some reason the Will NOT DELETE. we have tried everything from
> drag
> and drop to move to folder and setting the filters so it would move
> then to
> the junk folder and nothing works . i have gone through windows KB and
> vista
> help and support and found nothing that worked. i have searched
> everywhere
> but can't seem to find anything that might help. Any suggestions?

Hi Tigeress357 and robertosegrelli,

This will show you how to fix the stuck undeletable email message
problem:

Installing the KB941090 update will just fix the problem for now. You
must stop the cause to prevent it from happening again. Read the section
titled "FIRST" in this tutorial about antivirus and anti-spyware/adware
programs to help prevent this from happening again, then install the
KB941090 Microsoft Update in the section titled "SECOND" to fix and be
able to delete the stuck message from the problem folder.

'Windows Mail problems'
(http://www.vistax64.com/tutorials/62...-problems.html)

Have a great day,
Shawn


--
Brink

*There are no dumb questions, just the people that do not ask them.*
'*Vista Forums*'
(http://www.vistax64.com/index.php?referrerid=2980)
*Please post feedback to help others.*

Go to http://www.vistax64.com/tutorials/62...-problems.html
and read through the sections labeled FIRST and SECOND.

--
Gary VanderMolen, MS-MVP (WLMail)


"tigeress357" <tigeress357@discussions.microsoft.com> wrote in message news:F0A36993-5903-4CD8-AF12-90AEF5CA7A71@microsoft.com...
> My Aunt just got her new vista with windows mail and within 2 days got a
> phishing email and a smutty spam email before she got her junk filters set.
> Now for some reason the Will NOT DELETE. we have tried everything from drag
> and drop to move to folder and setting the filters so it would move then to
> the junk folder and nothing works . i have gone through windows KB and vista
> help and support and found nothing that worked. i have searched everywhere
> but can't seem to find anything that might help. Any suggestions?

Thanks to all hope one of these works.