Can't see text in incoming emails

I have Vista on my new computer and my husband recently added a signature to
his email file at work with a logo. I can no longer see his text in the
emails he sends to me. I also cannot type anything in the email created when
replying to these messages. I should note that he has Vista at work also on
some of their computers including the one he uses and he has none of these
issues. Is there a setting I need to change? I've searched the internet
along with this site for a solution and haven't seen this particular problem.
If need be I can send the email property details to show you. When I got to
properties of the email and show the details, it shows the message included
in 'part 1' of the message. Whatever that means. HELP! I can't figure this
out.

"Vickie" <Vickie@discussions.microsoft.com> wrote in message
news:90723777-DEC4-44F2-A2D4-658F0F1EE882@microsoft.com...
>I have Vista on my new computer and my husband recently added a signature
>to
> his email file at work with a logo. I can no longer see his text in the
> emails he sends to me. I also cannot type anything in the email created
> when
> replying to these messages. I should note that he has Vista at work also
> on
> some of their computers including the one he uses and he has none of these
> issues. Is there a setting I need to change? I've searched the internet
> along with this site for a solution and haven't seen this particular
> problem.
> If need be I can send the email property details to show you. When I got
> to
> properties of the email and show the details, it shows the message
> included
> in 'part 1' of the message. Whatever that means. HELP! I can't figure
> this
> out.

Is he sending the messages using Outlook? If so, they are usually in the
RTF
format, which Windows Mail cannot understand.

No he is also using windows mail that came with Vista.

"robertmiles@bellsouthNOSPAM.net" wrote:

>
> "Vickie" <Vickie@discussions.microsoft.com> wrote in message
> news:90723777-DEC4-44F2-A2D4-658F0F1EE882@microsoft.com...
> >I have Vista on my new computer and my husband recently added a signature
> >to
> > his email file at work with a logo. I can no longer see his text in the
> > emails he sends to me. I also cannot type anything in the email created
> > when
> > replying to these messages. I should note that he has Vista at work also
> > on
> > some of their computers including the one he uses and he has none of these
> > issues. Is there a setting I need to change? I've searched the internet
> > along with this site for a solution and haven't seen this particular
> > problem.
> > If need be I can send the email property details to show you. When I got
> > to
> > properties of the email and show the details, it shows the message
> > included
> > in 'part 1' of the message. Whatever that means. HELP! I can't figure
> > this
> > out.
>
> Is he sending the messages using Outlook? If so, they are usually in the
> RTF
> format, which Windows Mail cannot understand.
>
>
>

When you look at the properties of his message, does it suggest
that there may be an encoded attachment?
By any chance, is your WM configured to read plain text only:
Tools, Options, Read, uncheck "Read all messages in plain text."

--
Gary VanderMolen, MS-MVP (WLMail)


"Vickie" <Vickie@discussions.microsoft.com> wrote in message news:90723777-DEC4-44F2-A2D4-658F0F1EE882@microsoft.com...
>I have Vista on my new computer and my husband recently added a signature to
> his email file at work with a logo. I can no longer see his text in the
> emails he sends to me. I also cannot type anything in the email created when
> replying to these messages. I should note that he has Vista at work also on
> some of their computers including the one he uses and he has none of these
> issues. Is there a setting I need to change? I've searched the internet
> along with this site for a solution and haven't seen this particular problem.
> If need be I can send the email property details to show you. When I got to
> properties of the email and show the details, it shows the message included
> in 'part 1' of the message. Whatever that means. HELP! I can't figure this
> out.

Can you see his text if you do the following...
Tools - Options - Read
[x] read all messages in plain text
Apply

--
http://get.live.com/wlmail/overview

"Vickie" <Vickie@discussions.microsoft.com> wrote in message
news:69C4FA00-23C0-4D9C-B8D4-C0D3FF9E25ED@microsoft.com...
> No he is also using windows mail that came with Vista.
>
> "robertmiles@bellsouthNOSPAM.net" wrote:
>
>>
>> "Vickie" <Vickie@discussions.microsoft.com> wrote in message
>> news:90723777-DEC4-44F2-A2D4-658F0F1EE882@microsoft.com...
>> >I have Vista on my new computer and my husband recently added a
>> >signature
>> >to
>> > his email file at work with a logo. I can no longer see his text in
>> > the
>> > emails he sends to me. I also cannot type anything in the email
>> > created
>> > when
>> > replying to these messages. I should note that he has Vista at work
>> > also
>> > on
>> > some of their computers including the one he uses and he has none of
>> > these
>> > issues. Is there a setting I need to change? I've searched the
>> > internet
>> > along with this site for a solution and haven't seen this particular
>> > problem.
>> > If need be I can send the email property details to show you. When I
>> > got
>> > to
>> > properties of the email and show the details, it shows the message
>> > included
>> > in 'part 1' of the message. Whatever that means. HELP! I can't figure
>> > this
>> > out.
>>
>> Is he sending the messages using Outlook? If so, they are usually in the
>> RTF
>> format, which Windows Mail cannot understand.
>>
>>
>>

No I already checked that. It is not checked. All messages with html and
pics come through fine but the ones that added the signature.

"Gary VanderMolen" wrote:

> When you look at the properties of his message, does it suggest
> that there may be an encoded attachment?
> By any chance, is your WM configured to read plain text only:
> Tools, Options, Read, uncheck "Read all messages in plain text."
>
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "Vickie" <Vickie@discussions.microsoft.com> wrote in message news:90723777-DEC4-44F2-A2D4-658F0F1EE882@microsoft.com...
> >I have Vista on my new computer and my husband recently added a signature to
> > his email file at work with a logo. I can no longer see his text in the
> > emails he sends to me. I also cannot type anything in the email created when
> > replying to these messages. I should note that he has Vista at work also on
> > some of their computers including the one he uses and he has none of these
> > issues. Is there a setting I need to change? I've searched the internet
> > along with this site for a solution and haven't seen this particular problem.
> > If need be I can send the email property details to show you. When I got to
> > properties of the email and show the details, it shows the message included
> > in 'part 1' of the message. Whatever that means. HELP! I can't figure this
> > out.
>
>
>

YES! But now what about all the other html coded messages coming in? Now it
doesn't work for them. I checked. It's all in the read format.


"Dave" wrote:

> Can you see his text if you do the following...
> Tools - Options - Read
> [x] read all messages in plain text
> Apply
>
> --
> http://get.live.com/wlmail/overview
>
> "Vickie" <Vickie@discussions.microsoft.com> wrote in message
> news:69C4FA00-23C0-4D9C-B8D4-C0D3FF9E25ED@microsoft.com...
> > No he is also using windows mail that came with Vista.
> >
> > "robertmiles@bellsouthNOSPAM.net" wrote:
> >
> >>
> >> "Vickie" <Vickie@discussions.microsoft.com> wrote in message
> >> news:90723777-DEC4-44F2-A2D4-658F0F1EE882@microsoft.com...
> >> >I have Vista on my new computer and my husband recently added a
> >> >signature
> >> >to
> >> > his email file at work with a logo. I can no longer see his text in
> >> > the
> >> > emails he sends to me. I also cannot type anything in the email
> >> > created
> >> > when
> >> > replying to these messages. I should note that he has Vista at work
> >> > also
> >> > on
> >> > some of their computers including the one he uses and he has none of
> >> > these
> >> > issues. Is there a setting I need to change? I've searched the
> >> > internet
> >> > along with this site for a solution and haven't seen this particular
> >> > problem.
> >> > If need be I can send the email property details to show you. When I
> >> > got
> >> > to
> >> > properties of the email and show the details, it shows the message
> >> > included
> >> > in 'part 1' of the message. Whatever that means. HELP! I can't figure
> >> > this
> >> > out.
> >>
> >> Is he sending the messages using Outlook? If so, they are usually in the
> >> RTF
> >> format, which Windows Mail cannot understand.
> >>
> >>
> >>
>

And their logo comes through as a paperclip

"Vickie" wrote:

> YES! But now what about all the other html coded messages coming in? Now it
> doesn't work for them. I checked. It's all in the read format.
>
>
> "Dave" wrote:
>
> > Can you see his text if you do the following...
> > Tools - Options - Read
> > [x] read all messages in plain text
> > Apply
> >
> > --
> > http://get.live.com/wlmail/overview
> >
> > "Vickie" <Vickie@discussions.microsoft.com> wrote in message
> > news:69C4FA00-23C0-4D9C-B8D4-C0D3FF9E25ED@microsoft.com...
> > > No he is also using windows mail that came with Vista.
> > >
> > > "robertmiles@bellsouthNOSPAM.net" wrote:
> > >
> > >>
> > >> "Vickie" <Vickie@discussions.microsoft.com> wrote in message
> > >> news:90723777-DEC4-44F2-A2D4-658F0F1EE882@microsoft.com...
> > >> >I have Vista on my new computer and my husband recently added a
> > >> >signature
> > >> >to
> > >> > his email file at work with a logo. I can no longer see his text in
> > >> > the
> > >> > emails he sends to me. I also cannot type anything in the email
> > >> > created
> > >> > when
> > >> > replying to these messages. I should note that he has Vista at work
> > >> > also
> > >> > on
> > >> > some of their computers including the one he uses and he has none of
> > >> > these
> > >> > issues. Is there a setting I need to change? I've searched the
> > >> > internet
> > >> > along with this site for a solution and haven't seen this particular
> > >> > problem.
> > >> > If need be I can send the email property details to show you. When I
> > >> > got
> > >> > to
> > >> > properties of the email and show the details, it shows the message
> > >> > included
> > >> > in 'part 1' of the message. Whatever that means. HELP! I can't figure
> > >> > this
> > >> > out.
> > >>
> > >> Is he sending the messages using Outlook? If so, they are usually in the
> > >> RTF
> > >> format, which Windows Mail cannot understand.
> > >>
> > >>
> > >>
> >

hmmm.... if you can see his HTML as plain text, why not the others?

What happens if you try...
Tools - options - Security
uncheck [ ] Block images and other external content in HTML e-mail.
Apply



--
http://get.live.com/wlmail/overview

"Vickie" <Vickie@discussions.microsoft.com> wrote in message
news:B1AF5EA9-6126-445D-9579-6D59232AF4DE@microsoft.com...
> YES! But now what about all the other html coded messages coming in? Now
> it
> doesn't work for them. I checked. It's all in the read format.
>
>
> "Dave" wrote:
>
>> Can you see his text if you do the following...
>> Tools - Options - Read
>> [x] read all messages in plain text
>> Apply
>>
>> --
>> http://get.live.com/wlmail/overview
>>
>> "Vickie" <Vickie@discussions.microsoft.com> wrote in message
>> news:69C4FA00-23C0-4D9C-B8D4-C0D3FF9E25ED@microsoft.com...
>> > No he is also using windows mail that came with Vista.
>> >
>> > "robertmiles@bellsouthNOSPAM.net" wrote:
>> >
>> >>
>> >> "Vickie" <Vickie@discussions.microsoft.com> wrote in message
>> >> news:90723777-DEC4-44F2-A2D4-658F0F1EE882@microsoft.com...
>> >> >I have Vista on my new computer and my husband recently added a
>> >> >signature
>> >> >to
>> >> > his email file at work with a logo. I can no longer see his text in
>> >> > the
>> >> > emails he sends to me. I also cannot type anything in the email
>> >> > created
>> >> > when
>> >> > replying to these messages. I should note that he has Vista at work
>> >> > also
>> >> > on
>> >> > some of their computers including the one he uses and he has none of
>> >> > these
>> >> > issues. Is there a setting I need to change? I've searched the
>> >> > internet
>> >> > along with this site for a solution and haven't seen this particular
>> >> > problem.
>> >> > If need be I can send the email property details to show you. When
>> >> > I
>> >> > got
>> >> > to
>> >> > properties of the email and show the details, it shows the message
>> >> > included
>> >> > in 'part 1' of the message. Whatever that means. HELP! I can't
>> >> > figure
>> >> > this
>> >> > out.
>> >>
>> >> Is he sending the messages using Outlook? If so, they are usually in
>> >> the
>> >> RTF
>> >> format, which Windows Mail cannot understand.
>> >>
>> >>
>> >>
>>

Actually I can't see his html as plain text. I was talking about all other
emails I am receiving. When I change to plain text format and I can't get
any html which I shouldn't be able to so I am now thinking this is definitely
a AV problem. We have McAffee. I will try them to see if they can find the
problem. Thank you for all your time and help.

"Dave" wrote:

> hmmm.... if you can see his HTML as plain text, why not the others?
>
> What happens if you try...
> Tools - options - Security
> uncheck [ ] Block images and other external content in HTML e-mail.
> Apply
>
>
>
> --
> http://get.live.com/wlmail/overview
>
> "Vickie" <Vickie@discussions.microsoft.com> wrote in message
> news:B1AF5EA9-6126-445D-9579-6D59232AF4DE@microsoft.com...
> > YES! But now what about all the other html coded messages coming in? Now
> > it
> > doesn't work for them. I checked. It's all in the read format.
> >
> >
> > "Dave" wrote:
> >
> >> Can you see his text if you do the following...
> >> Tools - Options - Read
> >> [x] read all messages in plain text
> >> Apply
> >>
> >> --
> >> http://get.live.com/wlmail/overview
> >>
> >> "Vickie" <Vickie@discussions.microsoft.com> wrote in message
> >> news:69C4FA00-23C0-4D9C-B8D4-C0D3FF9E25ED@microsoft.com...
> >> > No he is also using windows mail that came with Vista.
> >> >
> >> > "robertmiles@bellsouthNOSPAM.net" wrote:
> >> >
> >> >>
> >> >> "Vickie" <Vickie@discussions.microsoft.com> wrote in message
> >> >> news:90723777-DEC4-44F2-A2D4-658F0F1EE882@microsoft.com...
> >> >> >I have Vista on my new computer and my husband recently added a
> >> >> >signature
> >> >> >to
> >> >> > his email file at work with a logo. I can no longer see his text in
> >> >> > the
> >> >> > emails he sends to me. I also cannot type anything in the email
> >> >> > created
> >> >> > when
> >> >> > replying to these messages. I should note that he has Vista at work
> >> >> > also
> >> >> > on
> >> >> > some of their computers including the one he uses and he has none of
> >> >> > these
> >> >> > issues. Is there a setting I need to change? I've searched the
> >> >> > internet
> >> >> > along with this site for a solution and haven't seen this particular
> >> >> > problem.
> >> >> > If need be I can send the email property details to show you. When
> >> >> > I
> >> >> > got
> >> >> > to
> >> >> > properties of the email and show the details, it shows the message
> >> >> > included
> >> >> > in 'part 1' of the message. Whatever that means. HELP! I can't
> >> >> > figure
> >> >> > this
> >> >> > out.
> >> >>
> >> >> Is he sending the messages using Outlook? If so, they are usually in
> >> >> the
> >> >> RTF
> >> >> format, which Windows Mail cannot understand.
> >> >>
> >> >>
> >> >>
> >>
>