Cant send e-mail

Your port settings including SSL option for the Sky SMTP server are not correct.
Follow these setup directions:
http://www.sky.com/portal/site/skyco...icleId=3075710

--
Gary VanderMolen, MS-MVP (Mail)


"Gary VanderMolen" <Gary@NoMail.invalid> wrote in message news:%23PIxVHfOJHA.4180@TK2MSFTNGP05.phx.gbl...
> Go to Tools, Accounts, select that mail account, Properties, Servers.
> Uncheck the box for "Log on using Secure Password Authentication."
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "urmum" <urmum.3i20cc@no-mx.forums.vistaheads.com> wrote in message news:urmum.3i20cc@no-mx.forums.vistaheads.com...
>>
>> Hi
>>
>> As mentioned (a long time ago now I realise, but I hope the offer of
>> help is still out there!), please se below the error message I get when
>> trying to send email from my NTL World account (which is still active at
>> my Dad's house) using my Sky Broadband.
>> I am receiving email fine using Windows mail and I am running Vista.
>> If anyone could help me to be able to send email, that would be
>> great!...
>>
>> " The message could not be sent. The authentication setting might not
>> be correct for your outgoing e-mail [SMTP] server. For help solving this
>> problem, go to Help, search for "Troubleshoot Windows Mail", and read
>> the "I'm having problems sending e-mail" section. If you need help
>> determining the proper server settings, please contact your e-mail
>> service provider.
>> The rejected e-mail address was 'a.singo@ntlworld.com'. Subject 'Re: ',
>> Account: 'pop.ntlworld.com', Server: 'smtp.tools.sky.com', Protocol:
>> SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command first.
>> x37sm2527583ugc.50', Port: 25, Secure(SSL): No, Server Error: 530, Error
>> Number: 0x800CCC78 "
>>
>>
>> --
>> urmum
>> Posted via http://www.vistaheads.com

[urmum]

[quote=Gary VanderMolen;1063371]Your port settings including SSL option for the Sky SMTP server are not correct.
Follow these setup directions:
Sky.com - Sky Help Centre>Sky Online

--
Gary VanderMolen, MS-MVP (Mail)

Hi - thanks again for replying. I've not had chance to follow the instructions you suggest but I just wanted to check something before I did... If I follow the instructions in the link, will that set up my Sky Broadband connection to send as well as receive my NTL World email?
I'm just double checking because the instructions mention setting up my Sky email account and I don't actually have one - I just wanted to continue using my NTL World account.

Thanks.

Just use the sending part of Sky's instructions, and ignore
the receiving parts, since you want to continue to receive
from NTL.

--
Gary VanderMolen, MS-MVP (Mail)


"urmum" <urmum.3ig7ge@no-mx.forums.vistaheads.com> wrote in message news:urmum.3ig7ge@no-mx.forums.vistaheads.com...
>
> Gary VanderMolen;1063371 Wrote:
>> Your port settings including SSL option for the Sky SMTP server are not
>> correct.
>> Follow these setup directions:
>> 'Sky.com - Sky Help Centre>Sky Online' (http://tinyurl.com/6ejos8)
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>> Hi - thanks again for replying. I've not had chance to follow the
>> instructions you suggest but I just wanted to check something before I
>> did... If I follow the instructions in the link, will that set up my Sky
>> Broadband connection to send as well as receive my NTL World email?
>> I'm just double checking because the instructions mention setting up my
>> Sky email account and I don't actually have one - I just wanted to
>> continue using my NTL World account.
>>
>> Thanks.
>
>
> --
> urmum
> Posted via http://www.vistaheads.com

[urmum]

Hello

I'm still having issues with this I'm afraid. My email now won't even receive from my NTL account and as before, I can not send from it. I'm obviously doing something simple wrong but I really have no idea what!! I now get the following error messages...

" Subject '', Account: 'pop.ntlworld.com', Server: 'smtp.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): No, Error Number: 0x800CCC19 "
&
" The connection to the server has failed. Account: 'pop.ntlworld.com', Server: 'pop.ntlworld.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E "

Any assitance you could give would be mega!

Quote:

Originally Posted by Gary VanderMolen

Just use the sending part of Sky's instructions, and ignore
the receiving parts, since you want to continue to receive
from NTL.

--
Gary VanderMolen, MS-MVP (Mail)


"urmum" <urmum.3ig7ge@no-mx.forums.vistaheads.com> wrote in message news:urmum.3ig7ge@no-mx.forums.vistaheads.com...
>
> Gary VanderMolen;1063371 Wrote:
>> Your port settings including SSL option for the Sky SMTP server are not
>> correct.
>> Follow these setup directions:
>> 'Sky.com - Sky Help Centre>Sky Online' (Sky.com - Sky Help Centre>Sky Online)
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>> Hi - thanks again for replying. I've not had chance to follow the
>> instructions you suggest but I just wanted to check something before I
>> did... If I follow the instructions in the link, will that set up my Sky
>> Broadband connection to send as well as receive my NTL World email?
>> I'm just double checking because the instructions mention setting up my
>> Sky email account and I don't actually have one - I just wanted to
>> continue using my NTL World account.
>>
>> Thanks.
>
>
> --
> urmum
> Posted via http://www.vistaheads.com