Cant send e-mail

Similar problem here w/Comcast. As of this AM (Friday) not able to send any
emails via Outlook Express or Windows mail. Three clean computers and none
will send. (Two are XP Pro svc pack 2 and the third is Vista Ultimate w/svc
pack 1, and is a brand new set up. All machines completely up-to-date.) Can
receive on all machines - no problem.

Error msg as follows (which is fairly common and usually an easy fix.):

The connection to the server has failed. Subject 'test', Account: 'freedom',
Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E

Comcast is at a loss and so far have no suggestions. (Tried several of their
"fixes" with techs to no avail.) It appears that port 25 is being blocked but
Comcast says that that's not happening on their end.

I tried changing Port to 587 per researched fixes and also at Comcast's
suggestion. No luck. Absolutely NO software or downloads or hardware changes
of any kind to any of my computers between late last night and this AM's
total failure.

Web mail fine, all broadband access fine, all signal strengths where they
should be. Have depowered modem, router, computers along with other attempts,
but no luck.

Does anyone know if a failed modem could possibly cause this? Based on all
the things I've tried, I am convinced that this is a Comcast or modem issue
and/or something has changed within Comcast's filtering system (they use
Cloudmark) that is causing problems with Microsoft's email apps. But if
that's the case, why are there not massive problems with the vast numbers of
Comcast customers using OE, Windows Mail, and (probably) Outlook? Apparently
this is isolated so it points back to something close to home.

Strange and unsolvable at this point. (Comcast suggested I contact
Microsoft...I guess they want off the hook as quickly and easily as possible.)

"Graham" wrote:

> Wonder if anybody can help. Like a lot of people I cant send e-mails via
> webmail. I can receive e-mails though. The error message I am getting is this
>
> An unknown error has occurred. Subject 'Re: Quotes', Account:
> 'pop.ntlworld.com', Server: 'smtp.ntlworld.com', Protocol: SMTP, Server
> Response: '421 aamtaout04-winn.ispmail.ntl.com connection refused from
> [90.195.246.50]', Port: 25, Secure(SSL): Yes, Server Error: 421, Error
> Number: 0x800CCC67
>
> Please can anyone help

At the time you got that error message, was the computer obtaining
its Internet connection from Comcast? Comcast does not allow
off-network connections to its SMTP server.

The other possibility is that some third party security program
is blocking SMTP. The only way to find the culprit is to uninstall
these one at a time to see if it makes a difference.
--
Gary VanderMolen, MS-MVP (WLMail)


"blueline" <blueline@discussions.microsoft.com> wrote in message news:8AAA1371-CAA7-4AF2-A7F4-6EF8AFF20E7A@microsoft.com...
> Similar problem here w/Comcast. As of this AM (Friday) not able to send any
> emails via Outlook Express or Windows mail. Three clean computers and none
> will send. (Two are XP Pro svc pack 2 and the third is Vista Ultimate w/svc
> pack 1, and is a brand new set up. All machines completely up-to-date.) Can
> receive on all machines - no problem.
>
> Error msg as follows (which is fairly common and usually an easy fix.):
>
> The connection to the server has failed. Subject 'test', Account: 'freedom',
> Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
> Error: 10060, Error Number: 0x800CCC0E
>
> Comcast is at a loss and so far have no suggestions. (Tried several of their
> "fixes" with techs to no avail.) It appears that port 25 is being blocked but
> Comcast says that that's not happening on their end.
>
> I tried changing Port to 587 per researched fixes and also at Comcast's
> suggestion. No luck. Absolutely NO software or downloads or hardware changes
> of any kind to any of my computers between late last night and this AM's
> total failure.
>
> Web mail fine, all broadband access fine, all signal strengths where they
> should be. Have depowered modem, router, computers along with other attempts,
> but no luck.
>
> Does anyone know if a failed modem could possibly cause this? Based on all
> the things I've tried, I am convinced that this is a Comcast or modem issue
> and/or something has changed within Comcast's filtering system (they use
> Cloudmark) that is causing problems with Microsoft's email apps. But if
> that's the case, why are there not massive problems with the vast numbers of
> Comcast customers using OE, Windows Mail, and (probably) Outlook? Apparently
> this is isolated so it points back to something close to home.
>
> Strange and unsolvable at this point. (Comcast suggested I contact
> Microsoft...I guess they want off the hook as quickly and easily as possible.)
>
> "Graham" wrote:
>
>> Wonder if anybody can help. Like a lot of people I cant send e-mails via
>> webmail. I can receive e-mails though. The error message I am getting is this
>>
>> An unknown error has occurred. Subject 'Re: Quotes', Account:
>> 'pop.ntlworld.com', Server: 'smtp.ntlworld.com', Protocol: SMTP, Server
>> Response: '421 aamtaout04-winn.ispmail.ntl.com connection refused from
>> [90.195.246.50]', Port: 25, Secure(SSL): Yes, Server Error: 421, Error
>> Number: 0x800CCC67
>>
>> Please can anyone help

Does your connection to the Comcast outgoing email server cross over
from one internet provider's equipment to another? If so, many email
providers block such connections to port 25 and I think I've seen a
message saying Comcast blocks them to port 587 also. Does
Comcast offer webmail access to their email servers, which uses
yet another port? If so, try it in such a connection.

"blueline" <blueline@discussions.microsoft.com> wrote in message
news:8AAA1371-CAA7-4AF2-A7F4-6EF8AFF20E7A@microsoft.com...
> Similar problem here w/Comcast. As of this AM (Friday) not able to send
> any
> emails via Outlook Express or Windows mail. Three clean computers and none
> will send. (Two are XP Pro svc pack 2 and the third is Vista Ultimate
> w/svc
> pack 1, and is a brand new set up. All machines completely up-to-date.)
> Can
> receive on all machines - no problem.
>
> Error msg as follows (which is fairly common and usually an easy fix.):
>
> The connection to the server has failed. Subject 'test', Account:
> 'freedom',
> Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No,
> Socket
> Error: 10060, Error Number: 0x800CCC0E
>
> Comcast is at a loss and so far have no suggestions. (Tried several of
> their
> "fixes" with techs to no avail.) It appears that port 25 is being blocked
> but
> Comcast says that that's not happening on their end.
>
> I tried changing Port to 587 per researched fixes and also at Comcast's
> suggestion. No luck. Absolutely NO software or downloads or hardware
> changes
> of any kind to any of my computers between late last night and this AM's
> total failure.
>
> Web mail fine, all broadband access fine, all signal strengths where they
> should be. Have depowered modem, router, computers along with other
> attempts,
> but no luck.
>
> Does anyone know if a failed modem could possibly cause this? Based on all
> the things I've tried, I am convinced that this is a Comcast or modem
> issue
> and/or something has changed within Comcast's filtering system (they use
> Cloudmark) that is causing problems with Microsoft's email apps. But if
> that's the case, why are there not massive problems with the vast numbers
> of
> Comcast customers using OE, Windows Mail, and (probably) Outlook?
> Apparently
> this is isolated so it points back to something close to home.
>
> Strange and unsolvable at this point. (Comcast suggested I contact
> Microsoft...I guess they want off the hook as quickly and easily as
> possible.)
>
> "Graham" wrote:
>
>> Wonder if anybody can help. Like a lot of people I cant send e-mails via
>> webmail. I can receive e-mails though. The error message I am getting is
>> this
>>
>> An unknown error has occurred. Subject 'Re: Quotes', Account:
>> 'pop.ntlworld.com', Server: 'smtp.ntlworld.com', Protocol: SMTP, Server
>> Response: '421 aamtaout04-winn.ispmail.ntl.com connection refused from
>> [90.195.246.50]', Port: 25, Secure(SSL): Yes, Server Error: 421, Error
>> Number: 0x800CCC67
>>
>> Please can anyone help

The answer to first query is yes. As far as second regarding security, only
Live OneCare, which is definitely not the problem.

I must stress that nothing changed on this end between midnight Thursday
night and 7:00am Friday morning that would stop all three machines from
sending email.

This is bizzarre. It has to be a Comcast issue. Any other ideas?

"Gary VanderMolen" wrote:

> At the time you got that error message, was the computer obtaining
> its Internet connection from Comcast? Comcast does not allow
> off-network connections to its SMTP server.
>
> The other possibility is that some third party security program
> is blocking SMTP. The only way to find the culprit is to uninstall
> these one at a time to see if it makes a difference.
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "blueline" <blueline@discussions.microsoft.com> wrote in message news:8AAA1371-CAA7-4AF2-A7F4-6EF8AFF20E7A@microsoft.com...
> > Similar problem here w/Comcast. As of this AM (Friday) not able to send any
> > emails via Outlook Express or Windows mail. Three clean computers and none
> > will send. (Two are XP Pro svc pack 2 and the third is Vista Ultimate w/svc
> > pack 1, and is a brand new set up. All machines completely up-to-date.) Can
> > receive on all machines - no problem.
> >
> > Error msg as follows (which is fairly common and usually an easy fix.):
> >
> > The connection to the server has failed. Subject 'test', Account: 'freedom',
> > Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
> > Error: 10060, Error Number: 0x800CCC0E
> >
> > Comcast is at a loss and so far have no suggestions. (Tried several of their
> > "fixes" with techs to no avail.) It appears that port 25 is being blocked but
> > Comcast says that that's not happening on their end.
> >
> > I tried changing Port to 587 per researched fixes and also at Comcast's
> > suggestion. No luck. Absolutely NO software or downloads or hardware changes
> > of any kind to any of my computers between late last night and this AM's
> > total failure.
> >
> > Web mail fine, all broadband access fine, all signal strengths where they
> > should be. Have depowered modem, router, computers along with other attempts,
> > but no luck.
> >
> > Does anyone know if a failed modem could possibly cause this? Based on all
> > the things I've tried, I am convinced that this is a Comcast or modem issue
> > and/or something has changed within Comcast's filtering system (they use
> > Cloudmark) that is causing problems with Microsoft's email apps. But if
> > that's the case, why are there not massive problems with the vast numbers of
> > Comcast customers using OE, Windows Mail, and (probably) Outlook? Apparently
> > this is isolated so it points back to something close to home.
> >
> > Strange and unsolvable at this point. (Comcast suggested I contact
> > Microsoft...I guess they want off the hook as quickly and easily as possible.)
> >
> > "Graham" wrote:
> >
> >> Wonder if anybody can help. Like a lot of people I cant send e-mails via
> >> webmail. I can receive e-mails though. The error message I am getting is this
> >>
> >> An unknown error has occurred. Subject 'Re: Quotes', Account:
> >> 'pop.ntlworld.com', Server: 'smtp.ntlworld.com', Protocol: SMTP, Server
> >> Response: '421 aamtaout04-winn.ispmail.ntl.com connection refused from
> >> [90.195.246.50]', Port: 25, Secure(SSL): Yes, Server Error: 421, Error
> >> Number: 0x800CCC67
> >>
> >> Please can anyone help
>
>
>

"blueline" <blueline@discussions.microsoft.com> wrote in message
news:8AAA1371-CAA7-4AF2-A7F4-6EF8AFF20E7A@microsoft.com...
> Similar problem here w/Comcast. As of this AM (Friday) not able to send
> any
> emails via Outlook Express or Windows mail. Three clean computers and none
> will send. (Two are XP Pro svc pack 2 and the third is Vista Ultimate
> w/svc
> pack 1, and is a brand new set up. All machines completely up-to-date.)
> Can
> receive on all machines - no problem.
>
> Error msg as follows (which is fairly common and usually an easy fix.):
>
> The connection to the server has failed. Subject 'test', Account:
> 'freedom',
> Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No,
> Socket
> Error: 10060, Error Number: 0x800CCC0E
>
> Comcast is at a loss and so far have no suggestions. (Tried several of
> their
> "fixes" with techs to no avail.) It appears that port 25 is being blocked
> but
> Comcast says that that's not happening on their end.
>
> I tried changing Port to 587 per researched fixes and also at Comcast's
> suggestion. No luck. Absolutely NO software or downloads or hardware
> changes
> of any kind to any of my computers between late last night and this AM's
> total failure.
>
> Web mail fine, all broadband access fine, all signal strengths where they
> should be. Have depowered modem, router, computers along with other
> attempts,
> but no luck.
>
> Does anyone know if a failed modem could possibly cause this? Based on all
> the things I've tried, I am convinced that this is a Comcast or modem
> issue
> and/or something has changed within Comcast's filtering system (they use
> Cloudmark) that is causing problems with Microsoft's email apps. But if
> that's the case, why are there not massive problems with the vast numbers
> of
> Comcast customers using OE, Windows Mail, and (probably) Outlook?
> Apparently
> this is isolated so it points back to something close to home.
>
> Strange and unsolvable at this point. (Comcast suggested I contact
> Microsoft...I guess they want off the hook as quickly and easily as
> possible.)
>
> "Graham" wrote:
>
>> Wonder if anybody can help. Like a lot of people I cant send e-mails via
>> webmail. I can receive e-mails though. The error message I am getting is
>> this
>>
>> An unknown error has occurred. Subject 'Re: Quotes', Account:
>> 'pop.ntlworld.com', Server: 'smtp.ntlworld.com', Protocol: SMTP, Server
>> Response: '421 aamtaout04-winn.ispmail.ntl.com connection refused from
>> [90.195.246.50]', Port: 25, Secure(SSL): Yes, Server Error: 421, Error
>> Number: 0x800CCC67
>>
>> Please can anyone help

I would suspect that the Comcast server is down.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email

Solved - more or less. Was checking Broadband Reports board and came across a
similar thread. When I tried changing port to 587 yesterday, I neglected to
check the "My server requires authentication" box on the "servers" tab page.
Interesting reflection on the quality of Comcast support in that when they
directed me to change to the 587 port they neglected to inform me that the
box needed to be checked.

Also, when I asked Comcast CSR supervisor yesterday if port 25 was blocked,
I was put on hold for five minutes while he referenced my account, rechecked
my connection, and referenced his sources. He came back and said that there
was no port 25 block on the account.

Today, I got through to the Comcast Abuse Team in New Jersey who are
infinitely more skilled than local cuistomer service reps and supervisors. I
was told that yes, my port 25 was indeed blocked and that Comcast (and other
industry providors) were in the process of switching all residential users
from 25 to 587. He said that it would soon be a requirement for everyone.
Obviously, sooner has become now for me.

So, all is resolved (except I need to change a bunch of ports on a slew of
email setups on three computers.) No big deal, just wish we could get better
and more knowledgeable help.

The rep at the Abuse Team apologized for the poor info from Comcast's CSR's
and said they know that they have a problem in getting good info to their
customers. He also acknowledged that there have been problems in getting
notification emails out. I was supposed to have been notoified of the port 25
issue, but wasn't. He also said that just one spam report (even if false or
done in error) on a valid account will trigger a block on port 25. One is all
it takes, which is their way of forcing the change to port 587.


Thanks for everyone's help. Hope this helps other readers of these message
boards.

"Gary VanderMolen" wrote:

> At the time you got that error message, was the computer obtaining
> its Internet connection from Comcast? Comcast does not allow
> off-network connections to its SMTP server.
>
> The other possibility is that some third party security program
> is blocking SMTP. The only way to find the culprit is to uninstall
> these one at a time to see if it makes a difference.
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "blueline" <blueline@discussions.microsoft.com> wrote in message news:8AAA1371-CAA7-4AF2-A7F4-6EF8AFF20E7A@microsoft.com...
> > Similar problem here w/Comcast. As of this AM (Friday) not able to send any
> > emails via Outlook Express or Windows mail. Three clean computers and none
> > will send. (Two are XP Pro svc pack 2 and the third is Vista Ultimate w/svc
> > pack 1, and is a brand new set up. All machines completely up-to-date.) Can
> > receive on all machines - no problem.
> >
> > Error msg as follows (which is fairly common and usually an easy fix.):
> >
> > The connection to the server has failed. Subject 'test', Account: 'freedom',
> > Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
> > Error: 10060, Error Number: 0x800CCC0E
> >
> > Comcast is at a loss and so far have no suggestions. (Tried several of their
> > "fixes" with techs to no avail.) It appears that port 25 is being blocked but
> > Comcast says that that's not happening on their end.
> >
> > I tried changing Port to 587 per researched fixes and also at Comcast's
> > suggestion. No luck. Absolutely NO software or downloads or hardware changes
> > of any kind to any of my computers between late last night and this AM's
> > total failure.
> >
> > Web mail fine, all broadband access fine, all signal strengths where they
> > should be. Have depowered modem, router, computers along with other attempts,
> > but no luck.
> >
> > Does anyone know if a failed modem could possibly cause this? Based on all
> > the things I've tried, I am convinced that this is a Comcast or modem issue
> > and/or something has changed within Comcast's filtering system (they use
> > Cloudmark) that is causing problems with Microsoft's email apps. But if
> > that's the case, why are there not massive problems with the vast numbers of
> > Comcast customers using OE, Windows Mail, and (probably) Outlook? Apparently
> > this is isolated so it points back to something close to home.
> >
> > Strange and unsolvable at this point. (Comcast suggested I contact
> > Microsoft...I guess they want off the hook as quickly and easily as possible.)
> >
> > "Graham" wrote:
> >
> >> Wonder if anybody can help. Like a lot of people I cant send e-mails via
> >> webmail. I can receive e-mails though. The error message I am getting is this
> >>
> >> An unknown error has occurred. Subject 'Re: Quotes', Account:
> >> 'pop.ntlworld.com', Server: 'smtp.ntlworld.com', Protocol: SMTP, Server
> >> Response: '421 aamtaout04-winn.ispmail.ntl.com connection refused from
> >> [90.195.246.50]', Port: 25, Secure(SSL): Yes, Server Error: 421, Error
> >> Number: 0x800CCC67
> >>
> >> Please can anyone help
>
>
>

Good to hear the issue has been resolved.
Most ISPs block port 25 outright; Comcast allows a customer to
get one spam complaint before shutting down their port 25.

--
Gary VanderMolen, MS-MVP (WLMail)


"blueline" <blueline@discussions.microsoft.com> wrote in message news:EBAC7D1C-4058-4E40-A9A6-DB4448CEAA1F@microsoft.com...
> Solved - more or less. Was checking Broadband Reports board and came across a
> similar thread. When I tried changing port to 587 yesterday, I neglected to
> check the "My server requires authentication" box on the "servers" tab page.
> Interesting reflection on the quality of Comcast support in that when they
> directed me to change to the 587 port they neglected to inform me that the
> box needed to be checked.
>
> Also, when I asked Comcast CSR supervisor yesterday if port 25 was blocked,
> I was put on hold for five minutes while he referenced my account, rechecked
> my connection, and referenced his sources. He came back and said that there
> was no port 25 block on the account.
>
> Today, I got through to the Comcast Abuse Team in New Jersey who are
> infinitely more skilled than local cuistomer service reps and supervisors. I
> was told that yes, my port 25 was indeed blocked and that Comcast (and other
> industry providors) were in the process of switching all residential users
> from 25 to 587. He said that it would soon be a requirement for everyone.
> Obviously, sooner has become now for me.
>
> So, all is resolved (except I need to change a bunch of ports on a slew of
> email setups on three computers.) No big deal, just wish we could get better
> and more knowledgeable help.
>
> The rep at the Abuse Team apologized for the poor info from Comcast's CSR's
> and said they know that they have a problem in getting good info to their
> customers. He also acknowledged that there have been problems in getting
> notification emails out. I was supposed to have been notoified of the port 25
> issue, but wasn't. He also said that just one spam report (even if false or
> done in error) on a valid account will trigger a block on port 25. One is all
> it takes, which is their way of forcing the change to port 587.
>
>
> Thanks for everyone's help. Hope this helps other readers of these message
> boards.
>
> "Gary VanderMolen" wrote:
>
>> At the time you got that error message, was the computer obtaining
>> its Internet connection from Comcast? Comcast does not allow
>> off-network connections to its SMTP server.
>>
>> The other possibility is that some third party security program
>> is blocking SMTP. The only way to find the culprit is to uninstall
>> these one at a time to see if it makes a difference.
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "blueline" <blueline@discussions.microsoft.com> wrote in message news:8AAA1371-CAA7-4AF2-A7F4-6EF8AFF20E7A@microsoft.com...
>> > Similar problem here w/Comcast. As of this AM (Friday) not able to send any
>> > emails via Outlook Express or Windows mail. Three clean computers and none
>> > will send. (Two are XP Pro svc pack 2 and the third is Vista Ultimate w/svc
>> > pack 1, and is a brand new set up. All machines completely up-to-date.) Can
>> > receive on all machines - no problem.
>> >
>> > Error msg as follows (which is fairly common and usually an easy fix.):
>> >
>> > The connection to the server has failed. Subject 'test', Account: 'freedom',
>> > Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
>> > Error: 10060, Error Number: 0x800CCC0E
>> >
>> > Comcast is at a loss and so far have no suggestions. (Tried several of their
>> > "fixes" with techs to no avail.) It appears that port 25 is being blocked but
>> > Comcast says that that's not happening on their end.
>> >
>> > I tried changing Port to 587 per researched fixes and also at Comcast's
>> > suggestion. No luck. Absolutely NO software or downloads or hardware changes
>> > of any kind to any of my computers between late last night and this AM's
>> > total failure.
>> >
>> > Web mail fine, all broadband access fine, all signal strengths where they
>> > should be. Have depowered modem, router, computers along with other attempts,
>> > but no luck.
>> >
>> > Does anyone know if a failed modem could possibly cause this? Based on all
>> > the things I've tried, I am convinced that this is a Comcast or modem issue
>> > and/or something has changed within Comcast's filtering system (they use
>> > Cloudmark) that is causing problems with Microsoft's email apps. But if
>> > that's the case, why are there not massive problems with the vast numbers of
>> > Comcast customers using OE, Windows Mail, and (probably) Outlook? Apparently
>> > this is isolated so it points back to something close to home.
>> >
>> > Strange and unsolvable at this point. (Comcast suggested I contact
>> > Microsoft...I guess they want off the hook as quickly and easily as possible.)
>> >
>> > "Graham" wrote:
>> >
>> >> Wonder if anybody can help. Like a lot of people I cant send e-mails via
>> >> webmail. I can receive e-mails though. The error message I am getting is this
>> >>
>> >> An unknown error has occurred. Subject 'Re: Quotes', Account:
>> >> 'pop.ntlworld.com', Server: 'smtp.ntlworld.com', Protocol: SMTP, Server
>> >> Response: '421 aamtaout04-winn.ispmail.ntl.com connection refused from
>> >> [90.195.246.50]', Port: 25, Secure(SSL): Yes, Server Error: 421, Error
>> >> Number: 0x800CCC67
>> >>
>> >> Please can anyone help
>>
>>
>>

[urmum]

Hi

As mentioned (a long time ago now I realise, but I hope the offer of help is still out there!), please se below the error message I get when trying to send email from my NTL World account (which is still active at my Dad's house) using my Sky Broadband.
I am receiving email fine using Windows mail and I am running Vista.
If anyone could help me to be able to send email, that would be great!...

" The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the proper server settings, please contact your e-mail service provider.
The rejected e-mail address was 'a.singo@ntlworld.com'. Subject 'Re: ', Account: 'pop.ntlworld.com', Server: 'smtp.tools.sky.com', Protocol: SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command first. x37sm2527583ugc.50', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78 "

Go to Tools, Accounts, select that mail account, Properties, Servers.
Uncheck the box for "Log on using Secure Password Authentication."

--
Gary VanderMolen, MS-MVP (Mail)


"urmum" <urmum.3i20cc@no-mx.forums.vistaheads.com> wrote in message news:urmum.3i20cc@no-mx.forums.vistaheads.com...
>
> Hi
>
> As mentioned (a long time ago now I realise, but I hope the offer of
> help is still out there!), please se below the error message I get when
> trying to send email from my NTL World account (which is still active at
> my Dad's house) using my Sky Broadband.
> I am receiving email fine using Windows mail and I am running Vista.
> If anyone could help me to be able to send email, that would be
> great!...
>
> " The message could not be sent. The authentication setting might not
> be correct for your outgoing e-mail [SMTP] server. For help solving this
> problem, go to Help, search for "Troubleshoot Windows Mail", and read
> the "I'm having problems sending e-mail" section. If you need help
> determining the proper server settings, please contact your e-mail
> service provider.
> The rejected e-mail address was 'a.singo@ntlworld.com'. Subject 'Re: ',
> Account: 'pop.ntlworld.com', Server: 'smtp.tools.sky.com', Protocol:
> SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command first.
> x37sm2527583ugc.50', Port: 25, Secure(SSL): No, Server Error: 530, Error
> Number: 0x800CCC78 "
>
>
> --
> urmum
> Posted via http://www.vistaheads.com
>

[urmum]

Hello - Thank you for your suggestion; however it did not wotk. The box was already 'unchecked' and I still can not send email off my NTL account...

Would you happen to have any further suggestions...?!


[quote=Gary VanderMolen;1056295]Go to Tools, Accounts, select that mail account, Properties, Servers.
Uncheck the box for "Log on using Secure Password Authentication."

--
Gary VanderMolen, MS-MVP (Mail)