Message cannot be found

Using Vista and Windows Mail. Every time I exit the mail program and
re-enter, the messages still appear to be there (from, subject and received
still there) but the messages themselves say "Message cannot be found. The
contents of this message cannot be found. Windows Mail". This happens to
all messages -- inbox, sent items, deleted items.

I am using a pop-server through a cable company connection to receive email.

I would appreciate any thoughts on why this is happening.
--
Diana

The ultimate "why" is the use of a non-compatible antivirus.
There are short term and long term fixes. Read the sections labeled
First and Second at
http://www.vistax64.com/tutorials/62...-problems.html

--
Gary VanderMolen, MS-MVP (WLMail)


"Diana" <Diana@discussions.microsoft.com> wrote in message news:F70D9163-7E9D-42DD-882A-C903E7815366@microsoft.com...
> Using Vista and Windows Mail. Every time I exit the mail program and
> re-enter, the messages still appear to be there (from, subject and received
> still there) but the messages themselves say "Message cannot be found. The
> contents of this message cannot be found. Windows Mail". This happens to
> all messages -- inbox, sent items, deleted items.
>
> I am using a pop-server through a cable company connection to receive email.
>
> I would appreciate any thoughts on why this is happening.
> --
> Diana

Thank you so much for your help. I am using the anti-virus that came with my
Dell -- maybe I will rethink that.

Anyway, I have stopped the scanning of the messages and will see what
happens now.

--
Diana


"Gary VanderMolen" wrote:

> The ultimate "why" is the use of a non-compatible antivirus.
> There are short term and long term fixes. Read the sections labeled
> First and Second at
> http://www.vistax64.com/tutorials/62...-problems.html
>
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "Diana" <Diana@discussions.microsoft.com> wrote in message news:F70D9163-7E9D-42DD-882A-C903E7815366@microsoft.com...
> > Using Vista and Windows Mail. Every time I exit the mail program and
> > re-enter, the messages still appear to be there (from, subject and received
> > still there) but the messages themselves say "Message cannot be found. The
> > contents of this message cannot be found. Windows Mail". This happens to
> > all messages -- inbox, sent items, deleted items.
> >
> > I am using a pop-server through a cable company connection to receive email.
> >
> > I would appreciate any thoughts on why this is happening.
> > --
> > Diana
>
>
>

For McAfee and Norton antivirus products it is seldom sufficient to
disable scanning of emails. If your problems continue, uninstall the
incompatible antivirus, then download and install a more compatible
antivirus like:

AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.
--
Gary VanderMolen, MS-MVP (WLMail)


"Diana" <Diana@discussions.microsoft.com> wrote in message news:F8D58FAA-6301-4F1F-AB07-EF9F884CCBAE@microsoft.com...
> Thank you so much for your help. I am using the anti-virus that came with my
> Dell -- maybe I will rethink that.
>
> Anyway, I have stopped the scanning of the messages and will see what
> happens now.
>
> --
> Diana
>
>
> "Gary VanderMolen" wrote:
>
>> The ultimate "why" is the use of a non-compatible antivirus.
>> There are short term and long term fixes. Read the sections labeled
>> First and Second at
>> http://www.vistax64.com/tutorials/62...-problems.html
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "Diana" <Diana@discussions.microsoft.com> wrote in message news:F70D9163-7E9D-42DD-882A-C903E7815366@microsoft.com...
>> > Using Vista and Windows Mail. Every time I exit the mail program and
>> > re-enter, the messages still appear to be there (from, subject and received
>> > still there) but the messages themselves say "Message cannot be found. The
>> > contents of this message cannot be found. Windows Mail". This happens to
>> > all messages -- inbox, sent items, deleted items.
>> >
>> > I am using a pop-server through a cable company connection to receive email.
>> >
>> > I would appreciate any thoughts on why this is happening.
>> > --
>> > Diana
>>
>>
>>

So the only way to stop this issue is to not scan EM for viruses?? I find
Windows Mail is awful. It hangs, you get error messages when you send, I've
had the issue listed here. If you keep opening and closing the product it
eventually works.

"Gary VanderMolen" wrote:

> For McAfee and Norton antivirus products it is seldom sufficient to
> disable scanning of emails. If your problems continue, uninstall the
> incompatible antivirus, then download and install a more compatible
> antivirus like:
>
> AVG free edition:
> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
> or
> Avast free edition:
> http://www.avast.com/eng/download-avast-home.html
>
> With either of those, during the install phase you must select custom
> install, and then deselect the email scanning option.
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "Diana" <Diana@discussions.microsoft.com> wrote in message news:F8D58FAA-6301-4F1F-AB07-EF9F884CCBAE@microsoft.com...
> > Thank you so much for your help. I am using the anti-virus that came with my
> > Dell -- maybe I will rethink that.
> >
> > Anyway, I have stopped the scanning of the messages and will see what
> > happens now.
> >
> > --
> > Diana
> >
> >
> > "Gary VanderMolen" wrote:
> >
> >> The ultimate "why" is the use of a non-compatible antivirus.
> >> There are short term and long term fixes. Read the sections labeled
> >> First and Second at
> >> http://www.vistax64.com/tutorials/62...-problems.html
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (WLMail)
> >>
> >>
> >> "Diana" <Diana@discussions.microsoft.com> wrote in message news:F70D9163-7E9D-42DD-882A-C903E7815366@microsoft.com...
> >> > Using Vista and Windows Mail. Every time I exit the mail program and
> >> > re-enter, the messages still appear to be there (from, subject and received
> >> > still there) but the messages themselves say "Message cannot be found. The
> >> > contents of this message cannot be found. Windows Mail". This happens to
> >> > all messages -- inbox, sent items, deleted items.
> >> >
> >> > I am using a pop-server through a cable company connection to receive email.
> >> >
> >> > I would appreciate any thoughts on why this is happening.
> >> > --
> >> > Diana
> >>
> >>
> >>
>
>

Even Symantec (Norton), the originator of the email scanning concept,
admits that it is redundant, and is safe to turn off:
http://service1.symantec.com/SUPPORT...= bar_sch_nam

--
Gary VanderMolen, MS-MVP (WLMail)


"Dan B" <Dan B@discussions.microsoft.com> wrote in message news:7E9652B0-EEA1-4C5E-BE9C-1D36191F45E1@microsoft.com...
> So the only way to stop this issue is to not scan EM for viruses?? I find
> Windows Mail is awful. It hangs, you get error messages when you send, I've
> had the issue listed here. If you keep opening and closing the product it
> eventually works.
>
> "Gary VanderMolen" wrote:
>
>> For McAfee and Norton antivirus products it is seldom sufficient to
>> disable scanning of emails. If your problems continue, uninstall the
>> incompatible antivirus, then download and install a more compatible
>> antivirus like:
>>
>> AVG free edition:
>> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
>> or
>> Avast free edition:
>> http://www.avast.com/eng/download-avast-home.html
>>
>> With either of those, during the install phase you must select custom
>> install, and then deselect the email scanning option.
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "Diana" <Diana@discussions.microsoft.com> wrote in message news:F8D58FAA-6301-4F1F-AB07-EF9F884CCBAE@microsoft.com...
>> > Thank you so much for your help. I am using the anti-virus that came with my
>> > Dell -- maybe I will rethink that.
>> >
>> > Anyway, I have stopped the scanning of the messages and will see what
>> > happens now.
>> >
>> > --
>> > Diana
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> The ultimate "why" is the use of a non-compatible antivirus.
>> >> There are short term and long term fixes. Read the sections labeled
>> >> First and Second at
>> >> http://www.vistax64.com/tutorials/62...-problems.html
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (WLMail)
>> >>
>> >>
>> >> "Diana" <Diana@discussions.microsoft.com> wrote in message news:F70D9163-7E9D-42DD-882A-C903E7815366@microsoft.com...
>> >> > Using Vista and Windows Mail. Every time I exit the mail program and
>> >> > re-enter, the messages still appear to be there (from, subject and received
>> >> > still there) but the messages themselves say "Message cannot be found. The
>> >> > contents of this message cannot be found. Windows Mail". This happens to
>> >> > all messages -- inbox, sent items, deleted items.
>> >> >
>> >> > I am using a pop-server through a cable company connection to receive email.
>> >> >
>> >> > I would appreciate any thoughts on why this is happening.
>> >> > --
>> >> > Diana
>> >>
>> >>
>> >>
>>
>>