can't pick up e-mail

Have tried picking up e-mails but one e-mail keeps being sent then this error
message appears

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'mail.btinternet.com', Server: 'mail.btinternet.com',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Please help

Alex

"AlexLiz" <AlexLiz@discussions.microsoft.com> wrote in message
news:295038D7-DC9B-4D8B-8CC9-A468B4BAB139@microsoft.com...
> Have tried picking up e-mails but one e-mail keeps being sent then this
> error
> message appears
>
> Your server has unexpectedly terminated the connection. Possible causes
> for
> this include server problems, network problems, or a long period of
> inactivity. Account: 'mail.btinternet.com', Server: 'mail.btinternet.com',
> Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F
>
> Please help
>
> Alex

Does btinternet.com let you logon and do webmail? If so, see if you can
delete that message.

"AlexLiz" <AlexLiz@discussions.microsoft.com> wrote in message
news:295038D7-DC9B-4D8B-8CC9-A468B4BAB139@microsoft.com...
> Have tried picking up e-mails but one e-mail keeps being sent then this
> error
> message appears
>
> Your server has unexpectedly terminated the connection. Possible causes
> for
> this include server problems, network problems, or a long period of
> inactivity. Account: 'mail.btinternet.com', Server: 'mail.btinternet.com',
> Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no
protection not provided by the regular resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email