Can't FORWARD nor send photos

"Meg" <Meg@discussions.microsoft.com> wrote in message
news:75B03CD6-F5EC-4542-BB5E-9EC4BF43B3DD@microsoft.com...
>
> I can't even send a photo that is 72kb. When I try, it will give me the
> error I described in the original message and if I try again it will say
> sending 1 of 43 or 1 of 84 etc. You pick the number--different every
> time.
> It isn't "parts" it is 1 of 84 MESSAGES.
>
> I should not have to uninstall my Charter Security Suite in order to reply
> or send attachments. I could do it on my old computer fine. And I do not
> want to be vulnerable to viruses and the like.
>


You said:

(I appreciate your patience and your help!)

With break apart messages selected at 60KB, a 72KB message will probably
break into 3 parts -- OK 3 MESSAGES!!! Did you remove the check mark as Gary
told you to do?

Did you download the stuck outbox message fix yet?

To get the assistance that you request, you need to do as you are asked,
please remember that we can't see your PC, we are not looking over your
shoulder.

If the problem exists after you remove the Charter Security Suite then we
can rule it out.

My WM does not have this problem, I do not have Charter Security Suite

Up to you Meg?

Only trying to help.


Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx
Profile:
https://mvp.support.microsoft.com/pr...Steve.Beniston

--
Regards Steve.
MS-MVP : Mail.
[DTS] UK.

I unchecked the mark and it worked. Never had to uninstall the security
suite. Thanks for your help. Sorry I frustrated you so much. Thought you
went to bed.

"mac" wrote:

>
> "Meg" <Meg@discussions.microsoft.com> wrote in message
> news:75B03CD6-F5EC-4542-BB5E-9EC4BF43B3DD@microsoft.com...
> >
> > I can't even send a photo that is 72kb. When I try, it will give me the
> > error I described in the original message and if I try again it will say
> > sending 1 of 43 or 1 of 84 etc. You pick the number--different every
> > time.
> > It isn't "parts" it is 1 of 84 MESSAGES.
> >
> > I should not have to uninstall my Charter Security Suite in order to reply
> > or send attachments. I could do it on my old computer fine. And I do not
> > want to be vulnerable to viruses and the like.
> >
>
>
> You said:
>
> (I appreciate your patience and your help!)
>
> With break apart messages selected at 60KB, a 72KB message will probably
> break into 3 parts -- OK 3 MESSAGES!!! Did you remove the check mark as Gary
> told you to do?
>
> Did you download the stuck outbox message fix yet?
>
> To get the assistance that you request, you need to do as you are asked,
> please remember that we can't see your PC, we are not looking over your
> shoulder.
>
> If the problem exists after you remove the Charter Security Suite then we
> can rule it out.
>
> My WM does not have this problem, I do not have Charter Security Suite
>
> Up to you Meg?
>
> Only trying to help.
>
>
> Find out about the MS MVP Program -
> http://mvp.support.microsoft.com/default.aspx
> Profile:
> https://mvp.support.microsoft.com/pr...Steve.Beniston
>
> --
> Regards Steve.
> MS-MVP : Mail.
> [DTS] UK.
>

"Meg" <Meg@discussions.microsoft.com> wrote in message
news:E017D6D5-CB2F-4CC5-9513-BA58A0EC4F0A@microsoft.com...
>I unchecked the mark and it worked. Never had to uninstall the security
> suite. Thanks for your help. Sorry I frustrated you so much. Thought
> you
> went to bed.
>

I waited up just for you :-)

"I unchecked the mark and it worked"

Now please tell us what worked?

It is important that we know what you did to solve your problem.


--
Regards Steve.
MS-MVP : Mail.
[DTS] UK.

I unchecked the box that says "break apart messages larger than"

I was able to send a photo and forward another attachment. I did not
uninstall any antivirus or spam blocking program.

"mac" wrote:

>
> "Meg" <Meg@discussions.microsoft.com> wrote in message
> news:E017D6D5-CB2F-4CC5-9513-BA58A0EC4F0A@microsoft.com...
> >I unchecked the mark and it worked. Never had to uninstall the security
> > suite. Thanks for your help. Sorry I frustrated you so much. Thought
> > you
> > went to bed.
> >
>
> I waited up just for you :-)
>
> "I unchecked the mark and it worked"
>
> Now please tell us what worked?
>
> It is important that we know what you did to solve your problem.
>
>
> --
> Regards Steve.
> MS-MVP : Mail.
> [DTS] UK.
>
>

Thank you for at least trying the first part of my advice.

If the Charter Security Suite is based on Norton or McAfee software,
it will probably cause you much grief in the future.

--
Gary VanderMolen, MS-MVP (WLMail)


"Meg" <Meg@discussions.microsoft.com> wrote in message news:E017D6D5-CB2F-4CC5-9513-BA58A0EC4F0A@microsoft.com...
>I unchecked the mark and it worked. Never had to uninstall the security
> suite. Thanks for your help. Sorry I frustrated you so much. Thought you
> went to bed.
>
> "mac" wrote:
>
>>
>> "Meg" <Meg@discussions.microsoft.com> wrote in message
>> news:75B03CD6-F5EC-4542-BB5E-9EC4BF43B3DD@microsoft.com...
>> >
>> > I can't even send a photo that is 72kb. When I try, it will give me the
>> > error I described in the original message and if I try again it will say
>> > sending 1 of 43 or 1 of 84 etc. You pick the number--different every
>> > time.
>> > It isn't "parts" it is 1 of 84 MESSAGES.
>> >
>> > I should not have to uninstall my Charter Security Suite in order to reply
>> > or send attachments. I could do it on my old computer fine. And I do not
>> > want to be vulnerable to viruses and the like.
>> >
>>
>>
>> You said:
>>
>> (I appreciate your patience and your help!)
>>
>> With break apart messages selected at 60KB, a 72KB message will probably
>> break into 3 parts -- OK 3 MESSAGES!!! Did you remove the check mark as Gary
>> told you to do?
>>
>> Did you download the stuck outbox message fix yet?
>>
>> To get the assistance that you request, you need to do as you are asked,
>> please remember that we can't see your PC, we are not looking over your
>> shoulder.
>>
>> If the problem exists after you remove the Charter Security Suite then we
>> can rule it out.
>>
>> My WM does not have this problem, I do not have Charter Security Suite
>>
>> Up to you Meg?
>>
>> Only trying to help.
>>
>>
>> Find out about the MS MVP Program -
>> http://mvp.support.microsoft.com/default.aspx
>> Profile:
>> https://mvp.support.microsoft.com/pr...Steve.Beniston
>>
>> --
>> Regards Steve.
>> MS-MVP : Mail.
>> [DTS] UK.
>>