Recipients unable to 'see' pictures sent as part of email

It's worth a try, but if you want to eliminate any possibility of problems
caused by AVG you will need to do the custom install.

--
Gary VanderMolen, MS-MVP (WLMail)


"Greenant" <Greenant@discussions.microsoft.com> wrote in message news:F9821C0A-EAE4-4398-B564-5697E8B01317@microsoft.com...
> Gary
>
> I haven't tried this but what do you think
> I run AVG would reinstalling with a custom install and deselect the e-mail
> scanning option fix this problem ??
>
> Greenant.
>
> "Greenant" wrote:
>
>> Hi Gang
>> I've just put up the same query not realising that this was being discussed
>> here I'm running Vista with the same problem I will watch with interest as it
>> is a real pain
>> Greenant
>>
>> "Gary VanderMolen" wrote:
>>
>> > Yoshi, if your settings are all OK, then the only other cause I can
>> > think of is that your antivirus is stripping the pictures.
>> >
>> > In the message list pane, my column titles say Subject, From, Sent,
>> > and Size. If yours is missing the size, you can add it by right-clicking
>> > on that column bar and selecting Columns. I like to see the size
>> > displayed because it is helpful when diagnosing this type of problem.
>> > --
>> > Gary VanderMolen, MS-MVP (WLMail)
>> >
>> >
>> > "yoshi" <yoshi@discussions.microsoft.com> wrote in message news:55091EB1-5051-484B-9F25-FB32ABF630E8@microsoft.com...
>> > > Whoa, boys! - let's keep this friendly, eh? Gary - I've seen how much help
>> > > you give to people in this group & really value your time and effort.
>> > > Brownie - I know how frustrating it is not having your computer working
>> > > effectively, so .... maybe we can all work together on this?
>> > > Gary: I've definitely got the security 'do not allow attachments' & 'block
>> > > images' unchecked. Don't understand how I can receive a cartoon type
>> > > picture, for instance, as part of an email but when fwding it on (including
>> > > back to myself) the picture is not viewable. Can't identify size of picture
>> > > sent in email when I get it; right click just asks if I want to save picture
>> > > (which I've done but still doesn't work). I've tried cutting and pasteing
>> > > but still no joy.
>> > > "Gary VanderMolen" wrote:
>> > >
>> > >> We could argue back and forth on this, but that is contrary to
>> > >> the helping spirit of this newsgroup.
>> > >> For the record, I do not work for, nor am I paid by Microsoft or anyone
>> > >> else. Like the other regular responders here, I am a volunteer who
>> > >> donates much time and effort out of a desire to help others.
>> > >>
>> > >> --
>> > >> Gary VanderMolen, MS-MVP (WLMail)
>> > >>
>> > >>
>> > >> "Brownie" <Brownie@discussions.microsoft.com> wrote in message news:0B4093B5-F063-4EDF-844F-994AD58A2309@microsoft.com...
>> > >> >I never said you were responding to me. If you read my post (although you
>> > >> > said on another thread you had not seen any posts with poor attitudes), you
>> > >> > will see that I read Yoshi's post and was having the same problem. I was not
>> > >> > telling you how to do your job but since it is your job and you are getting
>> > >> > paid for it, I would watch that attitude!!!!
>> > >> >
>> > >> > "Gary VanderMolen" wrote:
>> > >> >
>> > >> >> First of all, I was replying to "yoshi", not to you. He said the same thing
>> > >> >> happens when he sends the email to himself. That is the symptom I was
>> > >> >> addressing.
>> > >> >>
>> > >> >> Also, the settings I mentioned can affect sending as well as receiving.
>> > >> >> Please don't tell me how to do my job.
>> > >> >> --
>> > >> >> Gary VanderMolen, MS-MVP (WLMail)
>> > >> >>
>> > >> >>
>> > >> >> "Brownie" <Brownie@discussions.microsoft.com> wrote in message
>> > >> >> news610D5C9-3639-42E7-810F-92CEE6021333@microsoft.com...
>> > >> >> >I am wondering if you read the post before you posted your response. I am
>> > >> >> > having the same problem so please read carefully. I receive an email with a
>> > >> >> > picture. I can SEE the picture. When I forward the message and picture to
>> > >> >> > others, the RECIPIENTS Cannot see the picture and when I go to the message in
>> > >> >> > my Sent box, there is not picture with the message; just the square box
>> > >> >> > outline, etc. described by the prior poster.
>> > >> >> >
>> > >> >> > "Gary VanderMolen" wrote:
>> > >> >> >
>> > >> >> >> When you get one of those emails with a blank box containing a
>> > >> >> >> small red square, look at the file size of that message. If it is only
>> > >> >> >> 1-5 KB, then no picture has been included.
>> > >> >> >> Make sure you have attachments enabled: Tools, Options, Security,
>> > >> >> >> uncheck "Do not allow attachments..." Likewise for "Block images..."
>> > >> >> >> --
>> > >> >> >> Gary VanderMolen, MS-MVP (WLMail)
>> > >> >> >>
>> > >> >> >>
>> > >> >> >> "yoshi" <yoshi@discussions.microsoft.com> wrote in message
>> > >> >> >> news:C9A8CE79-D930-4781-BDA4-BE9E30472868@microsoft.com...
>> > >> >> >> > Have browsed various threads but cannot find answer to my problem. When I'm
>> > >> >> >> > sent an email containing a picture (not as an attachment), I can see it but
>> > >> >> >> > if I forward it (Windows Mail Vista) - both back to myself and to other
>> > >> >> >> > people - the picture recreates as a blank white box with a white cross on a
>> > >> >> >> > small red square in top left corner. Left and right clicking on square
>> > >> >> >> > produces nothing. As picture is not an attachment, I can't save it to
>> > >> >> >> > another type of program. Any suggestions on how I can solve my forwarding
>> > >> >> >> > problem?
>> >
>> >
>> >

Those file sizes are for emails that show the blank frame with the little red X?
Strange, because an email without a picture or attachment will seldom be
over 5K in size. Those sizes indicate that the pictures are present.

--
Gary VanderMolen, MS-MVP (WLMail)


"yoshi" <yoshi@discussions.microsoft.com> wrote in message news:A6C3C731-E96C-42FB-BDA3-82DA8EA08428@microsoft.com...
> Hi Gary
>
> Have now added Size to my Messages. Have a variety of sizes which didn't
> fwd successfully: 45KB, 76KB, 1157K for example. Also (having read your
> advice on other threads), as I'm working with Windows Mail, I've uninstalled
> Norton antivirus and now only have Avast installed.
>
> "yoshi" wrote:
>
>> Have browsed various threads but cannot find answer to my problem. When I'm
>> sent an email containing a picture (not as an attachment), I can see it but
>> if I forward it (Windows Mail Vista) - both back to myself and to other
>> people - the picture recreates as a blank white box with a white cross on a
>> small red square in top left corner. Left and right clicking on square
>> produces nothing. As picture is not an attachment, I can't save it to
>> another type of program. Any suggestions on how I can solve my forwarding
>> problem?

Hi Gary

Yes; the file sizes indicated are for emails I've received which include a
picture/cartoon as part of the email with additional written text. When
fwding, the written text is viewable but the picture isn't; it appears as a
blank box as previously described.
Brownie and I appear to have an identical problem. What are your views about
us removing our email accounts from Windows Mail and then recreating them?
How can we save all the addresses and mails we have saved at present - and
basically how do we do it (if you think it's worth doing!)
"Gary VanderMolen" wrote:

> Those file sizes are for emails that show the blank frame with the little red X?
> Strange, because an email without a picture or attachment will seldom be
> over 5K in size. Those sizes indicate that the pictures are present.
>
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "yoshi" <yoshi@discussions.microsoft.com> wrote in message news:A6C3C731-E96C-42FB-BDA3-82DA8EA08428@microsoft.com...
> > Hi Gary
> >
> > Have now added Size to my Messages. Have a variety of sizes which didn't
> > fwd successfully: 45KB, 76KB, 1157K for example. Also (having read your
> > advice on other threads), as I'm working with Windows Mail, I've uninstalled
> > Norton antivirus and now only have Avast installed.
> >
> > "yoshi" wrote:
> >
> >> Have browsed various threads but cannot find answer to my problem. When I'm
> >> sent an email containing a picture (not as an attachment), I can see it but
> >> if I forward it (Windows Mail Vista) - both back to myself and to other
> >> people - the picture recreates as a blank white box with a white cross on a
> >> small red square in top left corner. Left and right clicking on square
> >> produces nothing. As picture is not an attachment, I can't save it to
> >> another type of program. Any suggestions on how I can solve my forwarding
> >> problem?
>
>
>

It isn't clear to me whether you are saying that emails received with
the blank box and red X were the ones with file sizes in the 45K and
larger range. I particularly wanted you to look at the file size of a
received picture email you've sent to yourself, one with the symptoms.

You can try removing one of the problem email accounts and then
recreate it. I doubt that it will help, but it can't hurt. Deleting an account
in Windows mail does not delete any emails or contacts.

--
Gary VanderMolen, MS-MVP (WLMail)


"yoshi" <yoshi@discussions.microsoft.com> wrote in message news:16E91F22-55DF-4EC5-A64B-C92F9153D6F0@microsoft.com...
> Hi Gary
>
> Yes; the file sizes indicated are for emails I've received which include a
> picture/cartoon as part of the email with additional written text. When
> fwding, the written text is viewable but the picture isn't; it appears as a
> blank box as previously described.
> Brownie and I appear to have an identical problem. What are your views about
> us removing our email accounts from Windows Mail and then recreating them?
> How can we save all the addresses and mails we have saved at present - and
> basically how do we do it (if you think it's worth doing!)
> "Gary VanderMolen" wrote:
>
>> Those file sizes are for emails that show the blank frame with the little red X?
>> Strange, because an email without a picture or attachment will seldom be
>> over 5K in size. Those sizes indicate that the pictures are present.
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "yoshi" <yoshi@discussions.microsoft.com> wrote in message news:A6C3C731-E96C-42FB-BDA3-82DA8EA08428@microsoft.com...
>> > Hi Gary
>> >
>> > Have now added Size to my Messages. Have a variety of sizes which didn't
>> > fwd successfully: 45KB, 76KB, 1157K for example. Also (having read your
>> > advice on other threads), as I'm working with Windows Mail, I've uninstalled
>> > Norton antivirus and now only have Avast installed.
>> >
>> > "yoshi" wrote:
>> >
>> >> Have browsed various threads but cannot find answer to my problem. When I'm
>> >> sent an email containing a picture (not as an attachment), I can see it but
>> >> if I forward it (Windows Mail Vista) - both back to myself and to other
>> >> people - the picture recreates as a blank white box with a white cross on a
>> >> small red square in top left corner. Left and right clicking on square
>> >> produces nothing. As picture is not an attachment, I can't save it to
>> >> another type of program. Any suggestions on how I can solve my forwarding
>> >> problem?
>>
>>
>>

Sorry Gary; maybe didn't make myself clear. Have a number of different
emails which, when forwarded, ALL present with the blank box. They range in
size from: 15KB, 45KB, 76KB, 542KB and today received one of 1157KB. As
you can see, from quite small to quite large pictures; all present a problem.

May look at deleting my email account and recreating it tomorrow as you
indicate it won't wipe out my existing emails and contacts.



"Gary VanderMolen" wrote:

> It isn't clear to me whether you are saying that emails received with
> the blank box and red X were the ones with file sizes in the 45K and
> larger range. I particularly wanted you to look at the file size of a
> received picture email you've sent to yourself, one with the symptoms.
>
> You can try removing one of the problem email accounts and then
> recreate it. I doubt that it will help, but it can't hurt. Deleting an account
> in Windows mail does not delete any emails or contacts.
>
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "yoshi" <yoshi@discussions.microsoft.com> wrote in message news:16E91F22-55DF-4EC5-A64B-C92F9153D6F0@microsoft.com...
> > Hi Gary
> >
> > Yes; the file sizes indicated are for emails I've received which include a
> > picture/cartoon as part of the email with additional written text. When
> > fwding, the written text is viewable but the picture isn't; it appears as a
> > blank box as previously described.
> > Brownie and I appear to have an identical problem. What are your views about
> > us removing our email accounts from Windows Mail and then recreating them?
> > How can we save all the addresses and mails we have saved at present - and
> > basically how do we do it (if you think it's worth doing!)
> > "Gary VanderMolen" wrote:
> >
> >> Those file sizes are for emails that show the blank frame with the little red X?
> >> Strange, because an email without a picture or attachment will seldom be
> >> over 5K in size. Those sizes indicate that the pictures are present.
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (WLMail)
> >>
> >>
> >> "yoshi" <yoshi@discussions.microsoft.com> wrote in message news:A6C3C731-E96C-42FB-BDA3-82DA8EA08428@microsoft.com...
> >> > Hi Gary
> >> >
> >> > Have now added Size to my Messages. Have a variety of sizes which didn't
> >> > fwd successfully: 45KB, 76KB, 1157K for example. Also (having read your
> >> > advice on other threads), as I'm working with Windows Mail, I've uninstalled
> >> > Norton antivirus and now only have Avast installed.
> >> >
> >> > "yoshi" wrote:
> >> >
> >> >> Have browsed various threads but cannot find answer to my problem. When I'm
> >> >> sent an email containing a picture (not as an attachment), I can see it but
> >> >> if I forward it (Windows Mail Vista) - both back to myself and to other
> >> >> people - the picture recreates as a blank white box with a white cross on a
> >> >> small red square in top left corner. Left and right clicking on square
> >> >> produces nothing. As picture is not an attachment, I can't save it to
> >> >> another type of program. Any suggestions on how I can solve my forwarding
> >> >> problem?
> >>
> >>
> >>
>
>
>

"yoshi" <yoshi@discussions.microsoft.com> wrote in message
news:C9A8CE79-D930-4781-BDA4-BE9E30472868@microsoft.com...
> Have browsed various threads but cannot find answer to my problem. When
> I'm
> sent an email containing a picture (not as an attachment), I can see it
> but
> if I forward it (Windows Mail Vista) - both back to myself and to other
> people - the picture recreates as a blank white box with a white cross on
> a
> small red square in top left corner. Left and right clicking on square
> produces nothing. As picture is not an attachment, I can't save it to
> another type of program. Any suggestions on how I can solve my forwarding
> problem?

Tools | Options | Send
Look in E-mail settings.
Click HTML Settings.
Check the box to Include pictures with messages.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email

Something must be corrupting the pictures. Which antivirus are you
running?

Gary VanderMolen, MS-MVP (WLMail)


"yoshi" <yoshi@discussions.microsoft.com> wrote in message news:0DD689F1-A049-46B1-B533-9D8D80C91407@microsoft.com...
> Sorry Gary; maybe didn't make myself clear. Have a number of different
> emails which, when forwarded, ALL present with the blank box. They range in
> size from: 15KB, 45KB, 76KB, 542KB and today received one of 1157KB. As
> you can see, from quite small to quite large pictures; all present a problem.
>
> May look at deleting my email account and recreating it tomorrow as you
> indicate it won't wipe out my existing emails and contacts.
>
>
>
> "Gary VanderMolen" wrote:
>
>> It isn't clear to me whether you are saying that emails received with
>> the blank box and red X were the ones with file sizes in the 45K and
>> larger range. I particularly wanted you to look at the file size of a
>> received picture email you've sent to yourself, one with the symptoms.
>>
>> You can try removing one of the problem email accounts and then
>> recreate it. I doubt that it will help, but it can't hurt. Deleting an account
>> in Windows mail does not delete any emails or contacts.
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "yoshi" <yoshi@discussions.microsoft.com> wrote in message news:16E91F22-55DF-4EC5-A64B-C92F9153D6F0@microsoft.com...
>> > Hi Gary
>> >
>> > Yes; the file sizes indicated are for emails I've received which include a
>> > picture/cartoon as part of the email with additional written text. When
>> > fwding, the written text is viewable but the picture isn't; it appears as a
>> > blank box as previously described.
>> > Brownie and I appear to have an identical problem. What are your views about
>> > us removing our email accounts from Windows Mail and then recreating them?
>> > How can we save all the addresses and mails we have saved at present - and
>> > basically how do we do it (if you think it's worth doing!)
>> > "Gary VanderMolen" wrote:
>> >
>> >> Those file sizes are for emails that show the blank frame with the little red X?
>> >> Strange, because an email without a picture or attachment will seldom be
>> >> over 5K in size. Those sizes indicate that the pictures are present.
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (WLMail)
>> >>
>> >>
>> >> "yoshi" <yoshi@discussions.microsoft.com> wrote in message news:A6C3C731-E96C-42FB-BDA3-82DA8EA08428@microsoft.com...
>> >> > Hi Gary
>> >> >
>> >> > Have now added Size to my Messages. Have a variety of sizes which didn't
>> >> > fwd successfully: 45KB, 76KB, 1157K for example. Also (having read your
>> >> > advice on other threads), as I'm working with Windows Mail, I've uninstalled
>> >> > Norton antivirus and now only have Avast installed.
>> >> >
>> >> > "yoshi" wrote:
>> >> >
>> >> >> Have browsed various threads but cannot find answer to my problem. When I'm
>> >> >> sent an email containing a picture (not as an attachment), I can see it but
>> >> >> if I forward it (Windows Mail Vista) - both back to myself and to other
>> >> >> people - the picture recreates as a blank white box with a white cross on a
>> >> >> small red square in top left corner. Left and right clicking on square
>> >> >> produces nothing. As picture is not an attachment, I can't save it to
>> >> >> another type of program. Any suggestions on how I can solve my forwarding
>> >> >> problem?
>> >>
>> >>
>> >>
>>
>>
>>

Hi Frank + Gary + Robert + Greenant + Brownie

We have lift-off!! I checked my boxes under Tools for what seems to be the
umpteenth time (as Frank indicated) and saw .... the box to 'include pictures
with messages' WASN'T ticked. I think I've been ticking and unticking so
many boxes that that one slipped through. I've tested all is well by sending
loads of picture emails to a friend as a test and also back to myself and
they're all appearing.
BROWNIE - Check that this very small thing isn't the cause of your problem
too.
Guys - thank you all so much for your time and effort; it was very much
appreciated. xx (I can add that 'cos I'm female - but you may have already
guessed that eh?!)

"Frank Saunders MS-MVP IE,OE/WM" wrote:

> "yoshi" <yoshi@discussions.microsoft.com> wrote in message
> news:C9A8CE79-D930-4781-BDA4-BE9E30472868@microsoft.com...
> > Have browsed various threads but cannot find answer to my problem. When
> > I'm
> > sent an email containing a picture (not as an attachment), I can see it
> > but
> > if I forward it (Windows Mail Vista) - both back to myself and to other
> > people - the picture recreates as a blank white box with a white cross on
> > a
> > small red square in top left corner. Left and right clicking on square
> > produces nothing. As picture is not an attachment, I can't save it to
> > another type of program. Any suggestions on how I can solve my forwarding
> > problem?
>
> Tools | Options | Send
> Look in E-mail settings.
> Click HTML Settings.
> Check the box to Include pictures with messages.
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not reply with email
>

Good to hear that this problem has been resolved.

--
Gary VanderMolen, MS-MVP (WLMail)


"yoshi" <yoshi@discussions.microsoft.com> wrote in message news:9837D16D-8581-433F-9114-4662621BA9DC@microsoft.com...
> Hi Frank + Gary + Robert + Greenant + Brownie
>
> We have lift-off!! I checked my boxes under Tools for what seems to be the
> umpteenth time (as Frank indicated) and saw .... the box to 'include pictures
> with messages' WASN'T ticked. I think I've been ticking and unticking so
> many boxes that that one slipped through. I've tested all is well by sending
> loads of picture emails to a friend as a test and also back to myself and
> they're all appearing.
> BROWNIE - Check that this very small thing isn't the cause of your problem
> too.
> Guys - thank you all so much for your time and effort; it was very much
> appreciated. xx (I can add that 'cos I'm female - but you may have already
> guessed that eh?!)
>
> "Frank Saunders MS-MVP IE,OE/WM" wrote:
>
>> "yoshi" <yoshi@discussions.microsoft.com> wrote in message
>> news:C9A8CE79-D930-4781-BDA4-BE9E30472868@microsoft.com...
>> > Have browsed various threads but cannot find answer to my problem. When
>> > I'm
>> > sent an email containing a picture (not as an attachment), I can see it
>> > but
>> > if I forward it (Windows Mail Vista) - both back to myself and to other
>> > people - the picture recreates as a blank white box with a white cross on
>> > a
>> > small red square in top left corner. Left and right clicking on square
>> > produces nothing. As picture is not an attachment, I can't save it to
>> > another type of program. Any suggestions on how I can solve my forwarding
>> > problem?
>>
>> Tools | Options | Send
>> Look in E-mail settings.
>> Click HTML Settings.
>> Check the box to Include pictures with messages.
>>
>> --
>> Frank Saunders MS-MVP IE,OE/WM
>> www.fjsmjs.com
>> Do not reply with email
>>

--
R. T. Hohan


"yoshi" wrote:

> Have browsed various threads but cannot find answer to my problem. When I'm
> sent an email containing a picture (not as an attachment), I can see it but
> if I forward it (Windows Mail Vista) - both back to myself and to other
> people - the picture recreates as a blank white box with a white cross on a
> small red square in top left corner. Left and right clicking on square
> produces nothing. As picture is not an attachment, I can't save it to
> another type of program. Any suggestions on how I can solve my forwarding
> problem?