Mail Stuck in Deleted Items

I have tried both the download and uninstalling my norton and I still cannot
get my email to work. When I try to send it comes up unknown error and i
cannot delete the messages in my outbox. I do not want to totally uninstall
my email since I have a lot of data. My software worked fine until the
webpage manager went to gmail for all the email hosting. Is there some
problem between gmail and the windows mail program?
--
mark


"Gary VanderMolen" wrote:

> To solve the stuck message problem, use this Microsoft fix:
> http://support.microsoft.com/kb/941090
>
> Although it only mentions Outbox, in fact it will enable removal
> of stuck messages from any folder.
> --
> Gary VanderMolen (MS-MVP WLM)
>
>
> "Callan" <Callan@discussions.microsoft.com> wrote in message news:00D8DBEE-7EEC-452C-AB52-2859CC899D4C@microsoft.com...
> >I currently have 100 e-mails stuck in my deleted items box.
> >
> > When I try to delete them either individually or by using the Empty 'Deleted
> > Items' Folder it tells me "An unknown error has occurred"
> >
> > I am running Windows Vista Home Basic with AVG Free.
>
>
>

Sorry, I don't understand what "webpage manager went to gmail for
all the email hosting" means.

I use several Gmail accounts with Windows Mail, and they work fine.

You might try upgrading to Windows Live Mail. It will automatically
import all your Windows Mail emails, accounts, folders, rules, settings, etc.
http://get.live.com/wlmail/overview
--
Gary VanderMolen, MS-MVP (WLMail)


"mark" <mark@discussions.microsoft.com> wrote in message news:EDDBA25F-E78B-4CEA-89A4-4D6850A00DDF@microsoft.com...
>I have tried both the download and uninstalling my norton and I still cannot
> get my email to work. When I try to send it comes up unknown error and i
> cannot delete the messages in my outbox. I do not want to totally uninstall
> my email since I have a lot of data. My software worked fine until the
> webpage manager went to gmail for all the email hosting. Is there some
> problem between gmail and the windows mail program?
> --
> mark
>
>
> "Gary VanderMolen" wrote:
>
>> To solve the stuck message problem, use this Microsoft fix:
>> http://support.microsoft.com/kb/941090
>>
>> Although it only mentions Outbox, in fact it will enable removal
>> of stuck messages from any folder.
>> --
>> Gary VanderMolen (MS-MVP WLM)
>>
>>
>> "Callan" <Callan@discussions.microsoft.com> wrote in message news:00D8DBEE-7EEC-452C-AB52-2859CC899D4C@microsoft.com...
>> >I currently have 100 e-mails stuck in my deleted items box.
>> >
>> > When I try to delete them either individually or by using the Empty 'Deleted
>> > Items' Folder it tells me "An unknown error has occurred"
>> >
>> > I am running Windows Vista Home Basic with AVG Free.
>>
>>
>>

I switched over to windows live and it worked for a few days and now when I
open the email program I am asked for my name and password. It is not
accepted and the following comes up:

Unable to send or receive messages for the pop.gmail.com account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.gmail.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): -
--
mark


"Gary VanderMolen" wrote:

> Sorry, I don't understand what "webpage manager went to gmail for
> all the email hosting" means.
>
> I use several Gmail accounts with Windows Mail, and they work fine.
>
> You might try upgrading to Windows Live Mail. It will automatically
> import all your Windows Mail emails, accounts, folders, rules, settings, etc.
> http://get.live.com/wlmail/overview
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "mark" <mark@discussions.microsoft.com> wrote in message news:EDDBA25F-E78B-4CEA-89A4-4D6850A00DDF@microsoft.com...
> >I have tried both the download and uninstalling my norton and I still cannot
> > get my email to work. When I try to send it comes up unknown error and i
> > cannot delete the messages in my outbox. I do not want to totally uninstall
> > my email since I have a lot of data. My software worked fine until the
> > webpage manager went to gmail for all the email hosting. Is there some
> > problem between gmail and the windows mail program?
> > --
> > mark
> >
> >
> > "Gary VanderMolen" wrote:
> >
> >> To solve the stuck message problem, use this Microsoft fix:
> >> http://support.microsoft.com/kb/941090
> >>
> >> Although it only mentions Outbox, in fact it will enable removal
> >> of stuck messages from any folder.
> >> --
> >> Gary VanderMolen (MS-MVP WLM)
> >>
> >>
> >> "Callan" <Callan@discussions.microsoft.com> wrote in message news:00D8DBEE-7EEC-452C-AB52-2859CC899D4C@microsoft.com...
> >> >I currently have 100 e-mails stuck in my deleted items box.
> >> >
> >> > When I try to delete them either individually or by using the Empty 'Deleted
> >> > Items' Folder it tells me "An unknown error has occurred"
> >> >
> >> > I am running Windows Vista Home Basic with AVG Free.
> >>
> >>
> >>
>
>
>

Somehow the last part of your error message got cut off.
It should say: "Secure(SSL): Yes"
Make sure it says Yes.

The only other possible cause is your antivirus program. Which
AV are you using?
--
Gary VanderMolen, MS-MVP (WLMail)


"mark" <mark@discussions.microsoft.com> wrote in message news:1ADAD50B-618A-4D0F-8205-387E03CF8C3B@microsoft.com...
>I switched over to windows live and it worked for a few days and now when I
> open the email program I am asked for my name and password. It is not
> accepted and the following comes up:
>
> Unable to send or receive messages for the pop.gmail.com account. An
> incorrect password was entered. The next time you send or receive messages,
> you'll be asked to enter your user name and password for this account.
>
> Server Error: 0x800CCC90
> Server Response: -ERR [AUTH] Username and password not accepted.
> Server: 'pop.gmail.com'
> Windows Live Mail Error ID: 0x800CCC92
> Protocol: POP3
> Port: 995
> Secure(SSL): -
> --
> mark
>
>
> "Gary VanderMolen" wrote:
>
>> Sorry, I don't understand what "webpage manager went to gmail for
>> all the email hosting" means.
>>
>> I use several Gmail accounts with Windows Mail, and they work fine.
>>
>> You might try upgrading to Windows Live Mail. It will automatically
>> import all your Windows Mail emails, accounts, folders, rules, settings, etc.
>> http://get.live.com/wlmail/overview
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "mark" <mark@discussions.microsoft.com> wrote in message news:EDDBA25F-E78B-4CEA-89A4-4D6850A00DDF@microsoft.com...
>> >I have tried both the download and uninstalling my norton and I still cannot
>> > get my email to work. When I try to send it comes up unknown error and i
>> > cannot delete the messages in my outbox. I do not want to totally uninstall
>> > my email since I have a lot of data. My software worked fine until the
>> > webpage manager went to gmail for all the email hosting. Is there some
>> > problem between gmail and the windows mail program?
>> > --
>> > mark

I downloaded the avg free program from grisoft on your reccomendation. I
notice today it is telling me that the internal virus is out of date. When i
try to update, it says it can't. This is getting ridiculous.
--
mark


"Gary VanderMolen" wrote:

> Somehow the last part of your error message got cut off.
> It should say: "Secure(SSL): Yes"
> Make sure it says Yes.
>
> The only other possible cause is your antivirus program. Which
> AV are you using?
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "mark" <mark@discussions.microsoft.com> wrote in message news:1ADAD50B-618A-4D0F-8205-387E03CF8C3B@microsoft.com...
> >I switched over to windows live and it worked for a few days and now when I
> > open the email program I am asked for my name and password. It is not
> > accepted and the following comes up:
> >
> > Unable to send or receive messages for the pop.gmail.com account. An
> > incorrect password was entered. The next time you send or receive messages,
> > you'll be asked to enter your user name and password for this account.
> >
> > Server Error: 0x800CCC90
> > Server Response: -ERR [AUTH] Username and password not accepted.
> > Server: 'pop.gmail.com'
> > Windows Live Mail Error ID: 0x800CCC92
> > Protocol: POP3
> > Port: 995
> > Secure(SSL): -
> > --
> > mark
> >
> >
> > "Gary VanderMolen" wrote:
> >
> >> Sorry, I don't understand what "webpage manager went to gmail for
> >> all the email hosting" means.
> >>
> >> I use several Gmail accounts with Windows Mail, and they work fine.
> >>
> >> You might try upgrading to Windows Live Mail. It will automatically
> >> import all your Windows Mail emails, accounts, folders, rules, settings, etc.
> >> http://get.live.com/wlmail/overview
> >> --
> >> Gary VanderMolen, MS-MVP (WLMail)
> >>
> >>
> >> "mark" <mark@discussions.microsoft.com> wrote in message news:EDDBA25F-E78B-4CEA-89A4-4D6850A00DDF@microsoft.com...
> >> >I have tried both the download and uninstalling my norton and I still cannot
> >> > get my email to work. When I try to send it comes up unknown error and i
> >> > cannot delete the messages in my outbox. I do not want to totally uninstall
> >> > my email since I have a lot of data. My software worked fine until the
> >> > webpage manager went to gmail for all the email hosting. Is there some
> >> > problem between gmail and the windows mail program?
> >> > --
> >> > mark
>
>
>

Most people who try AVG have no trouble with it.
I suggest you uninstall AVG, then download and install the free
edition of Avast antivirus:
http://www.avast.com/eng/download-avast-home.html

With either of those two AVs, during the install phase you must
select custom install, and then deselect the email scanning option.
--
Gary VanderMolen, MS-MVP (WLMail)


"mark" <mark@discussions.microsoft.com> wrote in message news:39FC58FF-921E-49D1-9A47-85556DB60D6A@microsoft.com...
>I downloaded the avg free program from grisoft on your reccomendation. I
> notice today it is telling me that the internal virus is out of date. When i
> try to update, it says it can't. This is getting ridiculous.

I did the download that was suggested and it didn't fix the problem. I still
have mail stuck in my deleted folder... last count over 400.



"Gary VanderMolen" wrote:

> To solve the stuck message problem, use this Microsoft fix:
> http://support.microsoft.com/kb/941090
>
> Although it only mentions Outbox, in fact it will enable removal
> of stuck messages from any folder.
> --
> Gary VanderMolen (MS-MVP WLM)
>
>
> "Callan" <Callan@discussions.microsoft.com> wrote in message news:00D8DBEE-7EEC-452C-AB52-2859CC899D4C@microsoft.com...
> >I currently have 100 e-mails stuck in my deleted items box.
> >
> > When I try to delete them either individually or by using the Empty 'Deleted
> > Items' Folder it tells me "An unknown error has occurred"
> >
> > I am running Windows Vista Home Basic with AVG Free.
>
>
>

Storm;622814 Wrote:
> I did the download that was suggested and it didn't fix the problem. I
> still
> have mail stuck in my deleted folder... last count over 400.
>
>
>
> "Gary VanderMolen" wrote:
> > > >
> > > To solve the stuck message problem, use this Microsoft fix:
> > > 'Messages may be stuck in the Outbox when you use Windows Mail on a
> > computer that is running Windows Vista'
> > (http://support.microsoft.com/kb/941090)
> > >
> > > Although it only mentions Outbox, in fact it will enable removal
> > > of stuck messages from any folder.
> > > --
> > > Gary VanderMolen (MS-MVP WLM)
> > >
> > >
> > > "Callan" <Callan@xxxxxx> wrote in message
> > news:00D8DBEE-7EEC-452C-AB52-2859CC899D4C@xxxxxx
> > >
> > >
> > > > >

Hi Storm,

Did you install the correct 32 bit or 64 bit version of the update?

Installing the KB941090 update will just fix the problem for now. You
must also stop the cause to prevent it from happening again. Read the
section titled "FIRST" in this tutorial about antivirus and
anti-spyware/adware programs to help prevent this from happening again,
then install the KB941090 Microsoft Update in the section titled
"SECOND" to fix and be able to delete the stuck message from the problem
folder.

'Windows Mail problems'
(http://www.vistax64.com/tutorials/62...-problems.html)

Hope this helps,
Shawn


--
Brink

*There are no dumb questions, just the people that do not ask them.*
'*Vista Forums*'
(http://www.vistax64.com/index.php?referrerid=2980)
*Please post feedback to help others.*

"Brink" wrote:

>
> Storm;622814 Wrote:
> > I did the download that was suggested and it didn't fix the problem. I
> > still
> > have mail stuck in my deleted folder... last count over 400.
> >
> >
> >
> > "Gary VanderMolen" wrote:
> > > > >
> > > > To solve the stuck message problem, use this Microsoft fix:
> > > > 'Messages may be stuck in the Outbox when you use Windows Mail on a
> > > computer that is running Windows Vista'
> > > (http://support.microsoft.com/kb/941090)
> > > >
> > > > Although it only mentions Outbox, in fact it will enable removal
> > > > of stuck messages from any folder.
> > > > --
> > > > Gary VanderMolen (MS-MVP WLM)
> > > >
> > > >
> > > > "Callan" <Callan@xxxxxx> wrote in message
> > > news:00D8DBEE-7EEC-452C-AB52-2859CC899D4C@xxxxxx
> > > >
> > > >
> > > > > >
>
> Hi Storm,
>
> Did you install the correct 32 bit or 64 bit version of the update?
>
> Installing the KB941090 update will just fix the problem for now. You
> must also stop the cause to prevent it from happening again. Read the
> section titled "FIRST" in this tutorial about antivirus and
> anti-spyware/adware programs to help prevent this from happening again,
> then install the KB941090 Microsoft Update in the section titled
> "SECOND" to fix and be able to delete the stuck message from the problem
> folder.
>
> 'Windows Mail problems'
> (http://www.vistax64.com/tutorials/62...-problems.html)
>
> Hope this helps,
> Shawn
>
>
Neither download -- 32 or 64 bit -- fixed the problem.
> Brink
>
> *There are no dumb questions, just the people that do not ask them.*
> '*Vista Forums*'
> (http://www.vistax64.com/index.php?referrerid=2980)
> *Please post feedback to help others.*
>

Storm;622868 Wrote:
> "Brink" wrote:
> > > >
> > >
> > > Storm;622814 Wrote:
> > >
> > > Hi Storm,
> > >
> > > Did you install the correct 32 bit or 64 bit version of the update?
> > >
> > > Installing the KB941090 update will just fix the problem for now. You
> > > must also stop the cause to prevent it from happening again. Read the
> > > section titled "FIRST" in this tutorial about antivirus and
> > > anti-spyware/adware programs to help prevent this from happening
> > again,
> > > then install the KB941090 Microsoft Update in the section titled
> > > "SECOND" to fix and be able to delete the stuck message from the
> > problem
> > > folder.
> > >
> > > 'Windows Mail problems'
> > > (http://www.vistax64.com/tutorials/62...-problems.html)
> > >
> > > Hope this helps,
> > > Shawn
> > >
> > > > >
> > > > Neither download -- 32 or 64 bit -- fixed the problem> >
>
> Storm,
>
> It will be a pain, but will the manual way of deleting them work for
> you in the same link?
>
> Shawn


--
Brink

*There are no dumb questions, just the people that do not ask them.*
'*Vista Forums*'
(http://www.vistax64.com/index.php?referrerid=2980)
*Please post feedback to help others.*